Ratings based on 124 Verified Reviews

3.2 out of 5
58% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia-Verified Reviews
4 out of 5
by A verified traveller

Posted 7-Mar-2019 on Orbitz
The staff is excellent, very pleasant, and being my third time there, I was fond of a certain room & told them I hoped to have it again and again the front desk staff ensured I got it. The cleaning staff went above and beyond taking care of me.
Comment from Hotel Management
21-Mar-2019 by Lucía Lerma, Hotel Management
Dear guest, Thank you for your visit and preference during your stay in Mazatlán.
5 out of 5
by A verified traveller

We'll be back.

Posted 2-Mar-2019 on Hotels
We enjoyed a suite with a fabulous 180 degree ocean view. We had a private balcony and access, just out our door, to a huge balcony overlooking the beach. All staff, right from the front desk, the bell boys, the cleaning, the restaurant, and even the lifeguard were fabulous, happy and very helpful. The pool was terrific and the area was rather quiet. All in all, we thoroughly enjoyed our stay and would definitely recommend the Quijote Inn. We are a 'in our 60's' couple and were surrounded by families, snowbirds, Mexican, Canadian, and American vacationers. It was a great, relaxing time
Comment from Hotel Management
21-Mar-2019 by Lucá Lerma, Hotel Management
Dear Guest, We are really happy to know your stay has been pleasant. Thank you for your preference and your visit.
5 out of 5
by A verified traveller

Posted 27-Jul-2018 on Hotels
Comment from Hotel Management
4-Aug-2018 by Lucia Lerma, Hotel Management
Gracias por su visita.
4 out of 5
Recommended
for Everyone
by A verified traveller from California

Hotel close to the beach and very close to everyth

Posted 9-Apr-2018
Everything was good, the only thing I didn’t like is no parking for vehicles.
Comment from Hotel Management
13-Apr-2018 by Lucia Lerma, Hotel Management
We really sorry about your inconvenience during you stay.
3 out of 5
Recommended
for Everyone
by A verified traveller from P

Great for a cheap price. But no 5 star resort.

Posted 27-Jun-2017
If you want to get hotel with beach access, large pool, and great view. This place is great if you get a good price as compared to other beach access hotels. However, no extra beds or cribs as Expedia claims. We got a junior suite for a steal so I can't complain too much. Restaurants were quite a walk away, maybe 25 minutes. Unfortunately the beach was too dangerous to get in. Even experienced swimmers had to be saved after they were warned not to go in. According to a worker there it's always like that. Not sure if any hotel around had a calm beach (didn't look like it). Rooms and hotel seem aged but relatively maintained. You will be charged 50 pesos if you have a kitchenette but don't wash your dishes (no one mentioned this anywhere). Other than that staff was pleasant. No extra room keys either even though we had the max guests allowed (6 adults and 2 infants) in the 1 bedroom junior suite. Again not a big deal since anywhere else I'd have needed at least two rooms/suites.
Comment from Hotel Management
4-Aug-2017 by Lucia Lerma, Hotel Management
We really appreciate your comments are very important to offer to our guest an excelent service.
5 out of 5
Recommended
for Everyone
by A verified traveller from Winnipeg, MB

Very nice, older hotel.

Posted 5-Jan-2017
Pros: Beautiful location by the beach. Beautiful view of the ocean and sunset.
Cons: A retractable clothesline on the balcony would be nice.
Location: Near stores, restaurants and friends houses.
Awesome staff. Check in and check out were easy.
3 out of 5
by A verified traveller

Bad service and lack of organization

Posted 4-Jan-2017 on Hotels
The rooms they assigned us three hours later of the check inn time, were not ready to be used, then they changed for another room, we moved with all our staff and were not ready again. Even when they assigned us higher level room, they showed a pretty bad organization. After a walk at the beach we stayed at the restaurant for 30 minutes an no body were there for service. The hotel is right for a family stay, well located and nice beach, the issues they have is service related and lack of organization
4 out of 5
by A verified traveller

Cozy family friendly hotel

Posted 2-Jan-2017 on Hotels
Room was cozy and somewhat spacious for 4 people. We were originally given a larger extended room the first night but the next morning the lobby called us and stated there had been a "mistake" so we were moved from the extended area of the room.
3 out of 5
by A verified traveller from Seattle WA

Relaxing. Close to Golden Zone

Posted 6-Dec-2016
Pros: The waiter service at the restaurant was excellent. He was friendly and was helpful with our language difficulty. Food was delicious.
Cons: Wish there was an English speaking television station. Need better lighting in room for reading. The patio door was very difficult to close and open
Location: Great location. We enjoy the restaurants in the Golden Zone. Margaritas is our favorite restaurant, but love Panchos (on the ocean ), Fat Fish
Your hotel was a good place to enjoy the wonderful weather Beautiful pool and beach facilities.
1 out of 5
by A verified traveller from Melrose Park

Posted 13-Sep-2016 on Hotels
We decided on this hotel because it was budget friendly and a family member had said good things when they stayed. We were a party of eight so we booked 3 standard rooms for 2 nights. Check in was smooth, but the issues started when we each arrived to our rooms...... all of the rooms has huge puddles and in one room there was a constant leak down the wall, two of the rooms' bed had dirty yellow spotted sheets, and the TV's were staticky. When these issues were brought up to the receptionist she only switched one room for us but said we would either have to move two other rooms to another floor or just have housekeeping change the sheets and mop up the puddles... so we sucked it up and stayed all on the same floor since the whole point was to stay together. When housekeeping arrived to my room, she handed us a mop and said we could keep it there in case the water came back (didn't clean it up by the way)???? the room was simple (literally) there were no drawers, hair dryer, safe, or iron/board. Another hazard was the shingles flying off the roof onto the balcony where our room was. But other than these issues, our time in Mazatlan was amazing!!! the ocean view from our balcony was phenomenal!!! both the pool and beach were amazing, especially since we had the whole hotel to ourselves : ) and the location was perfect. I will definitely be visiting again but probably not staying here though.....