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Reviews of Hotel Quijote Inn

2.5 out of 5
Hotel Quijote Inn
Av. Camaron Sábalo s/n, Esq. con Tiburón, Mazatlán, SIN

Reviews

7.2

Good

Rating 10 - Excellent. 100 out of 343 reviews" "
Rating 8 - Good. 101 out of 343 reviews" "
Rating 6 - Okay. 70 out of 343 reviews" "
Rating 4 - Poor. 39 out of 343 reviews" "
Rating 2 - Terrible. 33 out of 343 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay for the eclipse. Great area, nice, spacious rooms, kind staff, welcome drink. Oscar was great!
Stayed 5 nights in Apr 2024

6/10 Okay

Donald

Travelled with partner
Liked: Cleanliness, staff & service
This review is biased, as it's written by someone who desperately needed sleep when they arrived. I do realize a hotel on the Gold coast in Mazatlan is not the best place for that. The staff was excellent and super helpful, especially the cleaning staff. We loved our cleaner, she was so sweet and nice. The suite was very nice but missing many things that would have made it better. For the price I expected things like: -better cereal bowls and larger coffee mugs would have been nice. -chairs and table on both balconies, so you don’t have to move them between the two. -coffee filters. -a toaster. Other issues: The green blinking light from the modem right above the Murphy bed was a real drag. I had to cover it with a shirt. Smoke detector started chirping the first night. The hotel is super loud. The next door lot features a music venue music playing at very high volumes most of the day and into the night. THUMP THUMP THUMP Our first night was not great. A Saturday night, with Electronic music on one side and a Mariachi band on the other, playing late into the night. Then workers started working on tile, breaking it up and smashing it, all though the night. That said, the rooms were super clean and the staff great. It's an old style hotel and a really nice atmosphere, and of course the view was amazing. There's a great grocery store just down the road a bit, called Fresh Market. You can get 5 litre water jugs and anything else you like.
Stayed 3 nights in Apr 2024

10/10 Excellent

Maria Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Apr 2024

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beachfront with all the amenities, without feeling like a mega hotel chain resort. It's charming, updated, local.
Stayed 5 nights in Apr 2024

4/10 Poor

norma

Travelled with family
The property needs a lot of work. We did not have hot water. Our rooms were not ready. The food was terrible.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lizbeth Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could hear the sound of the sea and it was so relaxing
Stayed 1 night in Dec 2023

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Looks to old
Stayed 1 night in Oct 2023
Response from J on Nov 2, 2023
¡Hola! Agradecemos sinceramente todos sus comentarios y esperamos poder atenderle de nuevo en un futuro no muy lejano. ¡Saludos y deseamos tenga un excelente día!

8/10 Good

ALEJANDRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time in El Quijote Inn, i liked the stuff people, them where very kind,;i did not liked the restaurants kitchen, them are extremely slow, toke more than 1 hour to serve. I liked it is in the Zona Dorada with a lot of stores close to the hotel. In general all the family enjoyed out stady there. I am sure we will back.
Stayed 3 nights in Jul 2023
Response from Ale on Jul 15, 2023
Hola! Thank you very much for your comments and we wil l be looking forward on your next visit. Saludos and have a great weekend!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Everything was excellent, we had so much fun.thank you.
Stayed 2 nights in Jul 2023
Response from AN on Jul 5, 2023
Hola, thank you very much for your comments and we hope to have the opportunity to serve you in a near future. Saludos and have a great day!

4/10 Poor

Alejandro

Travelled with family and small children
Disliked: Cleanliness, staff & service
Pool
Stayed 8 nights in Jun 2023
Response from Al on Jul 4, 2023
¡Hola, queremos agradecer sus comentarios y esperamos volver a servirle muy pronto! ¡Saludos y buen día!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service
Excellent service and we were well taken care of. Definitely recommend
Stayed 5 nights in May 2023
Response from Stephanie on May 13, 2023
Dear Stephanie: Thank you very much for your comments that will help us to improve our attention and services. We will be lloking forward on your next visit.Thanks again and have a wonderful day!

8/10 Good

GRACIANO

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
nice beach, nice staff and close to many attractions
Stayed 2 nights in Mar 2023
Response from Graciano on Mar 29, 2023
Dear Mr. Graciano: Thank you very much for all your good comments that will help us to improve our service. We hope to have you staying with us in a near future. Saludos and have a great day!

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
The door keys didn’t work until the third try to get in. The beds were very uncomfortable. Super hard and didn’t have black out curtains. The hotel was clean and the staff was friendly. I ate the buffet one morning and it was ok. It did the job for about $11 dollars. I did a few days before checking into my main hotel. Don’t plan to return in the future.
Stayed 2 nights in Mar 2023
Response from John on Mar 24, 2023
Hola, dear John: Thank you very much for your comments that will help us to keep improving our service and give us another chance to have you as our guest in a near future. Saludos and have a great day!

2/10 Terrible

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dump
Place was filthy. Cleaning was minimal if any.
Stayed 6 nights in Nov 2022
Response from Alejandra Molina on Nov 19, 2022
Good evening! We regret that your stay was not as pleasant as you wished, we appreciate your feedback and we work on each of the observations with the aim of continuing to provide a better service. Best regards

8/10 Good

Abel Santos Gabriella

Travelled with partner
Liked: Cleanliness, amenities
Very friendly service, hotel room need TLC, no wifi in rooms. Nice pool and access to the beach
Stayed 2 nights in Aug 2022

10/10 Excellent

ULISES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, very friendly staff and very safe
Stayed 2 nights in Aug 2022
Response from Meryl Quiñones on Aug 11, 2022
Good afternoon! We appreciate you staying with us, we hope to see you soon. Greetings.

10/10 Excellent

Luis

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Need update everything is dated very old
Stayed 4 nights in Jul 2022
Response from Meryl Quiñones on Aug 1, 2022
Good afternoon! We work on each of the observations with the aim of continuing to provide a better service. Greetings.

6/10 Okay

Juan

Liked: Staff & service
The remote control for the TV did not work. Also, there were noisy occupants, at 1 A.M., in the room next time to mine.
Stayed 4 nights in Jul 2022
Response from Meryl Quiñones on Jul 6, 2022
Good afternoon! We work on each of the observations with the aim of continuing to provide a better service. Greetings.

2/10 Terrible

EFREN

Stayed 2 nights in Jun 2022

2/10 Terrible

Cristina

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
All don't liked
Stayed 1 night in Jun 2022
Response from Meryl Quiñones on Jun 27, 2022
Good afternoon! We regret that your stay was not as pleasant as you wanted it to be, we work on each of the observations with the aim of continuing to provide a better service. We hope to have you visit soon!

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overalls conditions were good , reception staff a little too slow to help guests. Facilities were in good but not perfect conditions.
Stayed 1 night in Jun 2022
Response from Meryl Quiñones on Jun 22, 2022
Buenas Tardes! Agradecemos su retroalimentación y trabajamos en cada una de las observaciones con el objetivo de seguir brindando un mejor servicio. Saludos.

2/10 Terrible

Ariana

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was not nice or helpfull and the place was not that clean and the food in the restaurant was horrible. I would not recommend this hotel at all
Stayed 3 nights in Jun 2022
Response from Meryl Quiñones on Jun 9, 2022
Good afternoon! We regret that your stay was not as pleasant as you wanted it to be, we work on each of the observations with the aim of continuing to provide a better service. We hope to have you visit soon!

4/10 Poor

natalie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I will never stay there again it was a very noisy hotel
Stayed 7 nights in Apr 2022
Response from Meryl Quiñones on May 7, 2022
Good afternoon! We work on each of the observations with the aim of continuing to provide a better service. Greetings.

2/10 Terrible

Maria, Richmond

Disliked: Amenities
Mal servicio y sibrecargo
Stayed 1 night in Apr 2022
Response from Meryl Quiñones on Apr 25, 2022
Buenas Tardes! Trabajamos en cada una de las observaciones con el objetivo de seguir brindando un mejor servicio. Saludos.

10/10 Excellent

Ismael

Stayed 3 nights in Mar 2022

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was nice, clean, great location. The friendliest workers were the security guards, & the lifeguard. In 9 days Nobody ever came to get our order poolside. We had to go to them, which is really odd. Have always had amazing service in Mazatlan. Just not sure if I'd go back again.
Stayed 9 nights in Mar 2022
Response from Meryl Quiñones on Mar 23, 2022
Good afternoon! We work on each of the observations with the aim of continuing to provide a better service. Greetings.

2/10 Terrible

Barry

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
When I was looking at the Expedia information about the room it said "no internet", but further down the page there was a checkbox beside "Internet $14", so I checked that box and continued to book the room. When I got the confirmation is said the internet was free! When we get to the hotel we found out there was in fact no internet in ANY of the rooms (according to the front desk). As for the room itself, it was stark and basic to the extreme - no table, not even one chair, no end table by the bed, no drinking glass (or even plastic cup). Finally, although it advertised a restaurant in the Expedia webpage, the restaurant closed at 6PM, and there was only one other restaurant nearby. There were no other amenities within about 1/2 km. The front desk was officious at best; when we checked out the morning after only 1 night of our 'stay', it took them over 1/2 hour to go and check that we hadn't stolen all the towels, etc. What was good about it? Very clean, the bellhop service for our baggage was good, the grounds were well-kept, the pool looked clean and adequate. And while there are no amenities in the immediate neighbour hood, there are lots of restaurants available within 1 km of the hotel. And the beach is good.
Stayed 7 nights in Feb 2022
Response from Meryl Quiñones on Mar 7, 2022
Good afternoon! We regret that your stay was not as pleasant as you wanted it to be, we work on each of the observations with the aim of continuing to provide a better service. Best regards

10/10 Excellent

Hermelinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach access was great and the location was near restaurants and stores
Stayed 3 nights in Dec 2021
Response from Meryl Quiñones on Jan 10, 2022
Good afternoon! We appreciate you staying with us, we hope to see you soon. Greetings.

6/10 Okay

Miguel Angel

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2021

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Franco 1
It was great, great location, privacy, good service employees very polite, not noisy and rate was reasonable for size of unit (suite) , and city.
Stayed 1 night in Nov 2021
Response from Meryl Quiñones on Jan 7, 2022
Good afternoon! We appreciate you staying with us, we hope to see you soon. Greetings.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Jul 2021

6/10 Okay

Delia

Travelled with family
Liked: Cleanliness, staff & service
Tuve problemas para el check in ya que no encontraban la reservación de hotels.com y me hicieron un cargo no reconocido, he intentado comunicarme con ellos y no contestan, la habitación olía a humedad y las cortinas no tenían blackout.
Stayed 2 nights in Jun 2021
Response from Lucía Lerma on Jul 19, 2021
Estimado huésped, Si el cargo reconocido es por parte de Hoteles.com, tiene que contactarse con ellos por que fue donde realizo su pago. Si el cargo lo realizó el hotel, favor de comunicarse de 9 a 5 pm Agradecemos su visita, su opinión es muy improtante.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time at this hotel. Would consider next time i go back to mazatlan.
Stayed 3 nights in Apr 2021
Response from Lucía Lerma on May 5, 2021
Dear Guest, Thank you for your visit and preference. Will see you soon.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Good for partying, not for family
The beach front is really nice and the employees very friendly and helpful. But... There is no internet access in the rooms, supposedly, there was connectivity at the pool and the lobby but never worked well for me and my family, cell phone network coverage is also not good at the beach. The place is extremely noisy, difficult to catch some sleep at night, outside noise from cars, loud music, etc feels like it is right at your window. There was no one available from the hotel personnel to place furniture on the beach, guests needed to move chairs and beach beds from the pool section to the beach every morning. The stove in the junior suite was not working. The show also required maintenance, water flow was not comfortable. Pillows are small but not bad. If you get a beach front room, sunsets are just wonderful!
Stayed 4 nights in Mar 2021
Response from Lucía lerma on Apr 19, 2021
Dear Guest, Your comments are relally important to us.Thank you for your visit us and preference.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Mar 2021
Response from Lucia Lerma on Mar 30, 2021
Gracias por alojarse con nosotros.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they are refusing to honor the refund they promised me, after they let a little 3 year old toddler drown in their pool. we checked out, and said they will inform expedia of the granted refund, still waiting for that to go through
Stayed 8 nights in Jan 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To whom it may concern, a 3 year old child died this past Sunday from drowning at the Quijote Inn pool from negligence on behalf of management. There was no Lifeguard on sight, low light conditions in and around the pool where the girl died. Absolutely no cameras anywhere. This happened from 6 to 630 pm. I am devestated emotionally me and my girlfriend are devestated. This should have never have had to happened on a 5 star Hotel in 2021. I am going to enclose a local news article about the incident that ocurred during my stay and while I was near the beach access near the pool area. Around 6:15 we noticed the girl's mother and grandfather screaming for help at the top of their lungs, we got closer to the pool and we saw the little girl Valeria unconsious on the side of the pool, imidiately I told my girlfriend to call 911 while I along with other guests started performing CPR. No one from the hotel staff helped us, no one wanted to get envolved since she was not a guest at the hotel. She was the grand daughter of the local seafood merchant directly outside of the hotel beach front entrance. Meaning the child made it from the beach to the pool without being stopped by security or by a lifeguard. No one noticed her untill it was too late. By the time they brought her outside the pool she had been uncounscious underwater for several mintues 10 minutes at least. Several pints of liquid including water vommit and mucus spilled out her while we performed Cpr but it wasnt enough.
Stayed 2 nights in Jan 2021

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Hotel was in good condition. Friendly staff. I would give 5 stars to the Hotel. The on-site restaurant was a spoiler. Limited menu selection and even then they didn’t have many of the items on the menu available. Slow service. Mixed drinks with almost no liquor. I highly recommend the hotel but luckily there are a wide variety of offsite restaurants.
Stayed 2 nights in Jul 2020
Response from Lucía Lerma on Aug 3, 2020
Dear guest, We really appreciate your preference during you stay with us. Your opinion it´s very important, thank you for your visit.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Food was great, city construction on street in front of hotel was distracting
Stayed 3 nights in Mar 2020
Response from Lucía Lerma on Mar 18, 2020
Dear guest, Thank you for your visit, your comments are really important to us.

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience
Very good hotel, amazing views and very reasonable prive
Stayed 6 nights in Feb 2020
Response from Lucía Lerma on Mar 6, 2020
Dear guest, Thank you for your visit and preference, We are here to offer our best services.

6/10 Okay

Dave

Travelled with partner
Liked: Cleanliness, staff & service
The good; maids, bellboys and maintenance quick to respond and pleasant. Nice size rooms, full size refrigerator and king size bed. Shower water was always warm enough, though told heated by solar, but only 4 to 10 rooms rented during our 3 week stay, out of 101. The bad; all tv channels in Spanish. The WiFi, constantly disconnected. Front desk, though always Courteous, EVERY time I told them that it was out again, would tell me you can't get WiFi in the room, which wasn't true. They never had an answer when I asked them how do they think I know when it's out if I don't get it. Last hour I was there, I convinced 2 men to check the connection on the Resturant roof at the extender location. Connection literally fell apart in his hand. I had to leave before seeing it repaired. Pool was not heated and colder than ocean in January. This is a Mexican hotel that caters to nationals, especially on weekends with lots of children. If you like very loud tuba and drums on a daily basis, this is your place. When the restaurant next door starts playing live music, the Quijote employees always turn on their music at the restaurant so it is just a loud blur of noise even with all doors shut. As with many Mexican resorts, the furniture is uncomfortable and the water is not drinkable. Large water jugs can be purchased at the front desk for 50 pesos (about $5.50 US)
Stayed 21 nights in Jan 2020
Response from Lucía Lerma on Feb 6, 2020
Dear Guest, We really sorry your stay has not been pleasant. Thank you for your visit and recommendations.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mazatlan 2019
It was an amazing experience all personnel was wonderful very attentive.
Stayed 7 nights in Nov 2019
Response from Lucía Lerma on Dec 16, 2019
Thank you for your visit, a pleasure to assist you

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019
Response from Lucía Lerma on Nov 21, 2019
Estimado huesped, Agradecemos su visita, un placer atenderles.

6/10 Okay

Verified traveller

Travelled with family, Business traveller, Travelled with partner, Travelled with group
The location is very nice, but the Service is poor, especially in the Restaurant and even at Reception! We spent a lot of money in this Hotel during our 4 day stay, but we never received any special treatment or appreciation!
Stayed 1 night in Sep 2019
Response from Lucía Lerma on Oct 7, 2019
Dear guest, Thank you for your visit. We really sorry the inconvenience during your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
El hotel fue una buena eleccion, sobre todo por la vista al mar y la ubicacion de la habitacion. Los empleados muy amables.
Stayed 5 nights in Jul 2019

2/10 Terrible

Roque

Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again
There was a lot of little animals in the rooms and we can back our house filled with bug bites!!! The parking lot was horrible getting in and out! Not recommended!!!!!!!
Stayed 2 nights in Jul 2019
Response from Lucía Lerma on Aug 16, 2019
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Gino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I went to Mazatlán on business and pleasure, my family and I had a great time at the hotel staff was real courteous and efficient. I had to stay an extra day and since is a busy season I thought I was not going to be able to stay the extra day,. But the front desk staff manage to leave me at the same room and get me the extra day.
Stayed 4 nights in Jul 2019
Response from Lucía Lerma on Aug 5, 2019
Dear Guest: Thank you for your visit and preference during you stay in Mazatlán. Was a pleasure to serv you.

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i like that the property is close to the beach , and center of all fun places
Stayed 5 nights in Apr 2019
Response from Lucia Lerma on Apr 23, 2019
Thank you for your visit and preference during your stay in Mazatlan.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent, very pleasant, and being my third time there, I was fond of a certain room & told them I hoped to have it again and again the front desk staff ensured I got it. The cleaning staff went above and beyond taking care of me.
Stayed 21 nights in Feb 2019
Response from Lucía Lerma on Mar 21, 2019
Dear guest, Thank you for your visit and preference during your stay in Mazatlán.