Junior Suite (Living Area)

Reviews of Crowne Plaza Zhuhai City Center, an IHG Hotel

4 out of 5
Crowne Plaza Zhuhai City Center, an IHG Hotel
188 Jingshan Road Jida, Zhuhai, Guangdong

Reviews

8.4

Very good

Rating 10 - Excellent. 66 out of 199 reviews" "
Rating 8 - Good. 105 out of 199 reviews" "
Rating 6 - Okay. 16 out of 199 reviews" "
Rating 4 - Poor. 9 out of 199 reviews" "
Rating 2 - Terrible. 3 out of 199 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Vacation
Good place for a family vacation
Stayed 1 night in Oct 2023

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2023
Response from Stephanie on Jul 12, 2023
Dear Ivan,Thank you for taking the time to tell us about your experience at Crowne Plaza ZHUHAI CITY CENTER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Crowne Plaza,.

8/10 Good

Pelepchan

Stayed 4 nights in Jun 2022

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Very pleasant experience. Clean and large room. Conveniently located. Breakfast is good.
Stayed 2 nights in Dec 2019

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from General Manager on Jan 7, 2020
Thank you for choosing to stay at the Crowne Plaza Zhuhai City Center. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Manfred Ng General Manager

10/10 Excellent

Paul

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality at Zhuhai Crowne Plaza
Great hospitality as always
Stayed 2 nights in Dec 2019
Response from General Manager on Jan 7, 2020
Dear Paul, Thank you for your recent stay at Crowne Plaza Zhuhai City Center as well as for sharing your fantastic feedback about your stay with us. I am delighted to hear that you had such a comfortable and enjoyable stay with us. We all look forward to welcoming you back again very soon to enjoy another wonderful stay at the Crowne Plaza Zhuhai City Center. With kind regards, Manfred Ng General Manager Crowne Plaza Zhuhai City Center

10/10 Excellent

SooGun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is center of Zhuhai city, It is easy to find Taxi or shopping nearby as well as 6 minute distance from Zhuhai Ferry terminal by Taxi. Hotel provide Big room with clean and relax shower system provide, Quiet environment.
Stayed 1 night in Jul 2019
Response from Hotel Management Team on Aug 18, 2019
Dear Guest, Thank you for your comments of our hotel. I am pleased to hear that you are satisfied with hotel in room amenities. Moreover, your positive remarks will be shared with our team as an encouragement. And we also sincerely appreciated your in room dining experience feedback to make the problem visable to us and let us improve the service in further. We sincerely welcome your next stay with us and wish you have a pleasant experience next time and always.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Hotel Management Team on Aug 16, 2019
Thank you for choosing to stay at the Crowne Plaza Zhuhai City Center. We are glad that you are satisfied with us. Look forward to welcoming you back soon.

10/10 Excellent

Lindawong9299, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. Every staff member is polite and helpful. Rooms are big. The hotel gives outstanding value for money.
Stayed 2 nights in May 2019
Response from hotel management on Jun 8, 2019
Thank you for choosing to stay at the Crowne Plaza Zhuhai City Center. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Karl, Toronto, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, excellent staff, large rooms. A very nice hotel.
Stayed 3 nights in Apr 2019
Response from Hotel Management on Apr 16, 2019
Thank you for choosing to stay at the Crowne Plaza Zhuhai City Center. I am pleased to hear you enjoyed your stay with us. The hotel is located in the prosperous commercial center of zhuhai, with large supermarkets, shopping malls, food streets, museums, beach swimming and other recreational places. The nearby transportation facilities are perfect, there are bus stops, taxi stands and ofobicycle stops, which can bring many choices for your business trip. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Always a welcoming stay. Thanks to every one at the Crowne Plaza Zhuhai
Stayed 1 night in Mar 2019
Response from Hotel Staff on Mar 22, 2019
Thank you so much for sharing that you think we are the 'Best Hotel' and for commenting on what a great hotel experience you had. We appreciate your high recommendation of Crowne Plaza Zhuhai City Center and are delighted to hear that you plan to stay with us again. We look forward to welcoming you back "home" soon!

10/10 Excellent

Yuen Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
The room is spacious, clean and tidy. The breakfast is good with many choices. The staff are super friendly and professional. The location is convenient as there are many buses which can take you to many spots. I definitely recommend it to others.
Stayed 2 nights in Feb 2019
Response from Hotel Management on Apr 16, 2019
Thank you for choosing to stay at the Crowne Plaza Zhuhai City Center. I am pleased to hear you enjoyed your stay with us. The hotel is located in the prosperous commercial center of zhuhai, with large supermarkets, shopping malls, food streets, museums, beach swimming and other recreational places. The nearby transportation facilities are perfect, there are bus stops, taxi stands and ofobicycle stops, which can bring many choices for your business trip. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Todd, Indiana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy hotel to stay at plus the staff is amazing! Will make this my hotel of choice to stay at in the future.
Stayed 6 nights in Nov 2018
Response from Betty W on Nov 26, 2018
Thank you for choosing to stay at the Crowne Plaza Zhuhai City Center. We appreciate your loyalty as an Expedia member. I am pleased to hear you enjoyed your stay with us. The hotel is located in the prosperous commercial center of zhuhai, with large supermarkets, shopping malls, food streets, museums, beach swimming and other recreational places. The nearby transportation facilities are perfect, there are bus stops, taxi stands and ofobicycle stops, which can bring many choices for your business trip. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Jiasong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip to Zhu Hai
Family trip to Zhu Hai visiting a relative. The restaurant manager Lucy, is outstanding and very engaging and helpful. She took time to listen to my complaint about their restaurant staff and service at dinner. Concierge staff was also very helpful and welcoming. Located nearby seaside park and beach/boardwalk which was great for walking and jogging. The pool was nice and refreshing, gym equipment could use an upgrade; yoga room was excellent. Overall a very nice stay. We were glad our room on the non-smoking floor really was non-smoking unlike so many hotels in China. Highly recommend this hotel.
Response from Jenny Wang on Apr 11, 2018
Thank you for choosing to stay at the Crowne Plaza Zhuhai City Center and for taking your valuable time to share your feedback with us.Your recognition would undoubtedly be a great encouragement and motivation to our team to keep aiming higher and better.Thank you once again for all your great and continuous support and we look forward to welcoming you back to our hotel again in the nearest future !

10/10 Excellent

Bernard, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although it’s a bit far away from the Gongbei area, it’s well located to access the seaside and the beach if you are brave enough. ;) Either the room, the restaurant and the service, all are first rate in this now Crowne Plaza Hotel. The food is absolutely delicious. A place to remember when visiting Zhuhai.
Stayed 1 night in Feb 2018
Response from Betty W on Feb 26, 2018
Thank you for choosing to stay at the Crowne Plaza Zhuhai City Center and for taking your valuable time to share your feedback with us. Your recognition would undoubtedly be a great encouragement and motivation to our team to keep aiming higher and better.Thank you once again for all your great and continuous support and we look forward to welcoming you back to our hotel again in the nearest future !

10/10 Excellent

chenxi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017
Response from Betty on Oct 25, 2017
Dear Guest, Thank you for choosing to stay at the Holiday Inn Zhuhai and for taking your valuable time to share your feedback with us.Your recognition would undoubtedly be a great encouragement and motivation to our team to keep aiming higher and better.Thank you once again for all your great and continuous support and we look forward to welcoming you back to our hotel again in the nearest future !

10/10 Excellent

SINGH, HONG KONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 3 nights in Aug 2017
Response from Betty on Sep 27, 2017
Thank you for choosing to stay at the Holiday Inn Zhuhai and for taking your valuable time to share your feedback with us.Your recognition would undoubtedly be a great encouragement and motivation to our team to keep aiming higher and better.Thank you once again for all your great and continuous support and we look forward to welcoming you back to our hotel again in the nearest future !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2017
Response from Betty on Aug 30, 2017
Thank you for choosing to stay at the Holiday Inn Zhuhai and for taking your valuable time to share your feedback with us.Your recognition would undoubtedly be a great encouragement and motivation to our team to keep aiming higher and better.Thank you once again for all your great and continuous support and we look forward to welcoming you back to our hotel again in the nearest future !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canadian on Business in Zhuhai
short business trip to region
Stayed 1 night in Aug 2017
Response from Betty on Aug 17, 2017
Thank you for choosing to stay at the Holiday Inn Zhuhai and for taking your valuable time to share your feedback with us.Your recognition would undoubtedly be a great encouragement and motivation to our team to keep aiming higher and better.Thank you once again for all your great and continuous support and we look forward to welcoming you back to our hotel again in the nearest future !

8/10 Good

Drew, San Francisco

Liked: Cleanliness, staff & service
Decent hotel, a bit dated.
Hotel was being remodeled during my stay. Construction work would start at 9 am and not end until 7 pm. Though management tried to keep the noise down, I could still hear some of it in my room. The air conditioning in the room was a bit flaky, and proved tricky to turn off at night. This bugged me a bit as I did not care for air-conditioning when I was sleeping. Breakfast buffet was good, though the oatmeal was decidedly thin and watery. The shower was one of those affixed to a fixed pipe, i.e. no flexible hose attached. This shows you how old the hotel is! All that said, I am sure after the remodeling is done (by end of 2017, I think), the hotel would be fantastic. The location of the hotel is certainly unbeatable. The staff is also very friendly and helpful.
Stayed 3 nights in Jun 2017
Response from Hotel Staff on Jul 11, 2017
Thank you for choosing to stay at the Holiday Inn Zhuhai and for taking your valuable time to share your feedback with us. Please accept our most sincere apologies for the inconvenience that may have caused. We have planned for a renovation for our guest rooms, restaurants and public areas from this year. It has always been our goal to striving for high standards of quality and service and, comment such as yours will undoubtedly help us to achieve that goal.Regarding the problems you mentioned, we will address the issues with the departments concern for further improvement including making it more user-friendly. To enable us to look after and take care of your requests or problem even more personally. Once again, our apologies for the inconvenience and thank you for your continuous support!

10/10 Excellent

Michael, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good relaxing place to stay with very helpful and courteous staff.
Stayed 2 nights in Jun 2017
Response from Hotel Staff on Jun 28, 2017
Thank you for choosing to stay at the Holiday Inn Zhuhai during your recent trip to Zhuhai.We would also like to thank you for taking the valuable time in sharing the experience to our attention through the IHG Guest Review.Your recognition would undoubtedly be a great encouragement and motivation to our team to keep aiming higher and better.Thank you once again for all your great and continuous support and we look forward to welcoming you back to our hotel again in the nearest future !

8/10 Good

Soma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good clean hotel, very comfortable and clean
Stayed 1 night in Jun 2017
Response from Betty on Jun 16, 2017
Thank you for choosing to stay at the Holiday Inn Zhuhai and for taking your valuable time to share your feedback with us.Your recognition would undoubtedly be a great encouragement and motivation to our team to keep aiming higher and better.Thank you once again for all your great and continuous support and we look forward to welcoming you back to our hotel again in the nearest future !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn
Very spacious room, clean and neat. Staff is nice and polite.
Response from Betty Wang on May 9, 2017
Thank you for choosing to stay at the Holiday Inn Zhuhai and for taking your valuable time to share your feedback with us.Your recognition would undoubtedly be a great encouragement and motivation to our team to keep aiming higher and better. The wifi in hotel is free of charge and faster than before. Thank you once again for all your great and continuous support and we look forward to welcoming you back to our hotel again in the nearest future !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay.
Very pleasant stay
Response from General Manager on Jan 13, 2017
Thank you for choosing to stay at the Holiday Inn Zhuhai during your recent trip to Zhuhai. We would also like to thank you for taking the valuable time in sharing the experience to our attention through the Hotels.com. Your recognition would undoubtedly be a great encouragement and motivation to our team to keep aiming higher and better.Thank you once again for all your great and continuous support and we look forward to welcoming you back to our hotel again in the nearest future !

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and nice hotel
I was very comfortable and happy to stay there. I would book this hotel again. They should teach the staff to communicate better in English.
Response from General Manager on Jan 13, 2017
Thank you for choosing to stay at the Holiday Inn Zhuhai and for taking your valuable time to share your feedback with us. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Regarding the problems you mentioned, we will address the issues with the departments concern for further improvement including making it more user-friendly. Thank you once again for all your great and continuous support and we look forward to welcoming you back to our hotel again in the nearest future !

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious, roomy, quiet and comfortable
We enjoyed the swimming pool
Response from General Manager on Sep 21, 2016
Thank you for choosing to stay at the Holiday Inn Zhuhai and for taking your valuable time to share your feedback with us.Your recognition would undoubtedly be a great encouragement and motivation to our team to keep aiming higher and better. Thank you once again for all your great and continuous support and we look forward to welcoming you back to our hotel again in the nearest future !

8/10 Good

Jeffery, Rochester, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This is our "go-to" hotel in Zhuhai. Clean, comfortable, and easy to get a round. The only reason I put 4 stars, instead of 5, is that their breakfast buffet was not as good as it used to be. Selections were often empty, and it took a long time to refill, the cook spent more time talking photos of the buffet than cooking the food.
Response from Betty on Jul 15, 2016
Thank you for choosing to stay at the Holiday Inn Zhuhai and for taking your valuable time to share your feedback with us.Regarding the problems you mentioned, we have shared your feedback with the respective department managers and to address this as to prevent from re-occurring again in the future. Please once again, accept our apologies for it. It has always been our goal to striving for high standards of quality and service and, comment such as yours will undoubtedly help us to continue to improve. Thank you for your continuous support!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice.
This is one of best hotel in this area away from the bustle of gateway area like Gongbei. Loved our stay. Staff was friendly and wonderful. Nearby, there are some restaurants and shops and a big mall. Not too isolated but not too busy. Very comfortable, big rooms. Close to Jiouzhou port with free shuttle to and from. Wi-fi worked really well. Only complaint, no indoor pool, outdoor pool no shades. Too hot to use it.
Response from Betty on Jul 1, 2016
Thank you for choosing to stay at the Holiday Inn Zhuhai and for taking your valuable time to share your feedback with us.Your recognition would undoubtedly be a great encouragement and motivation to our team to keep aiming higher and better.Thank you once again for all your great and continuous support and we look forward to welcoming you back to our hotel again in the nearest future !

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Betty on Jun 28, 2016
Thank you for choosing to stay at the Holiday Inn Zhuhai and for taking your valuable time to share your feedback with us.Your recognition would undoubtedly be a great encouragement and motivation to our team to keep aiming higher and better.Thank you once again for all your great and continuous support and we look forward to welcoming you back to our hotel again in the nearest future !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy stay!
We stay here for 2 nights in 2 suites. Our overall staying were satisfied - hotel stuffs are friendly, professional and helpful; room are big and clean; the breakfast (compare to other hotel in China) is impressed. Only things I am a little bit unsatisfied is the bedding - I was feeling like I was laying on the brick...
Response from Betty on Apr 23, 2016
Thank you for choosing to stay at the Holiday Inn Zhuhai and for taking your valuable time to share your feedback with us.Your recognition would undoubtedly be a great encouragement and motivation to our team to keep aiming higher and better.Thank you once again for all your great and continuous support and we look forward to welcoming you back to our hotel again in the nearest future !

8/10 Good

Yoann, China

Liked: Staff & service, property conditions & facilities, room comfort
good location - close to shopping mall and ocean very helpful staff quality is reasonable for the price you pay. spacious rooms
Response from Betty on Dec 12, 2015
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mohit, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
like the hotel
Good pleasure
Response from Betty on Dec 26, 2015
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
An older hotel 5-star hotel with 3-star service
The Holiday Inn is one of the older western hotels here, and you can tell despite having been fixed up recently. It's comfortable enough; however, the staff are somewhat incompetent. It is Zhuhai, after all, and not the Great Wall Sheraton in Beijing.
Response from Betty on Oct 21, 2015
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Lucas, Foshan, Guangdong, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm, nice area
Very calm and clean, and the room was huge. It's in a quiet area, but there are interesting stores and restaurants nearby. The Irish Pub downstairs was decent.

10/10 Excellent

Mohit, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing stay
Great

8/10 Good

gerard john, Springs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday inn Zhuhai
Very nice hotel for the price no real negatives

8/10 Good

Jordi, Minnesota, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice pleasant weekend
The staff's English proficiency was more than adequate. The room was a little smelly and stuffy but they didn't let us change rooms. The restaurant staff was very accommodating and pleasant, food was good.

10/10 Excellent

Michael, Brisbane Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to Stay
Pleasant room, good facilities, great staff what else can I say

8/10 Good

Bruce, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this hotel in Zhuhai China
Enjoyed our stay at this hotel in Zhuhai. Rooms were spacious, quiet, and the hotel in general was in good condition. Buffet and room service were good and reasonably priced. Staff speaks good English and the hotel is an excellent choice for western travelers.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel to stay
the room was very clean and spacious and the service was very nice as well. A very good choice to consider.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for ferry
Decent hotel

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That's a very good hotel, above average in the area.

10/10 Excellent

Kevin, Tucson,az

Liked: Cleanliness, staff & service, property conditions & facilities
Except for the hard bed!Everything was exceptional
Close to shopping and public transportation, the hotel fits in zhuhai my home away from home when I go back in February

8/10 Good

Rajiv, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
it was comfortable,good location and cooperative staff

8/10 Good

Augustine, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi availability
It will be great if wifi is available for all rooms.

8/10 Good

Rajeev Baid, Delhi NCR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and sizeable rooms
Very compfy bed - nice hard mattress and good sheets. Large rooms and bathroom.