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Reviews of Sheraton Grand Zhengzhou Hotel

5 out of 5
Sheraton Grand Zhengzhou Hotel
No.33 Jinshui East Road, Zhengdong New District, Zhengzhou, Henan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 27 out of 42 reviews" "
Rating 8 - Good. 11 out of 42 reviews" "
Rating 6 - Okay. 3 out of 42 reviews" "
Rating 4 - Poor. 1 out of 42 reviews" "
Rating 2 - Terrible. 0 out of 42 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maggie Ming Chi

Stayed 2 nights in Nov 2023

8/10 Good

Feng

Business traveller
Nice hotel for a business trip.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Soogun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Time at Sheraton in Zhengzhou
We really enjoyed our stay there and will book it again in the future.
Stayed 2 nights in Jun 2019
Response from Sheraton ZZ on Jun 13, 2019
We would love for you to come back and join us again anytime. We work hard to offer the best service we can. We hope we will get the chance to welcome you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Sheraton ZZ on Jun 11, 2019
Thanks for your feedback. We hope you will consider staying with us again in the future.

10/10 Excellent

Aszhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Sheraton ZZ on Jun 20, 2019
Thanks for your feedback. We hope you will consider staying with us again in the future.

10/10 Excellent

Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Convenient for travelling. Would be staying again when next time visiting.
Stayed 1 night in Oct 2018
Response from Sheraton ZZ on Jun 20, 2019
Thanks for your feedback. We hope you will consider staying with us again in the future.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Yizhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sheraton ZZ on Jun 20, 2019
Thanks for your feedback. We hope you will consider staying with us again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
need to improve
the room is too hot, the front desk needs to improve the service level. It is the rush time and the waiting time for check-in and out is too long, and hope that they can improve the management level.
Stayed 3 nights in Mar 2018
Response from Guest Service Manager on Mar 31, 2018
Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Response from Sheraton ZZ on Jun 20, 2019
Thanks for your feedback. We hope you will consider staying with us again in the future.

10/10 Excellent

John, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convient to reach any favorite places to visit.
Staffs are kind and response are fast. Clean facilities. Foods are excellent.
Stayed 9 nights in Jun 2017
Response from Sheraton ZZ on Jun 20, 2019
Thanks for your feedback. We hope you will consider staying with us again in the future.

6/10 Okay

Chaz_m

Liked: Cleanliness, staff & service
Disliked: Room comfort
No A/C
Was here for one night. The AC did not work and got moved to another room. It didn't work in that room either and tried to stick us with a room fan! After the temperature crept up to 27.5, I called again and they put us on the top floor facing the east side because it was cooler. The bellhop was very nice as was most of the staff. Note that this is a smoking hotel although they said that 2 floors were non-smoking.
Response from Rocky on Apr 14, 2017
Dear Guest: Thank you for your stay in Sheraton Grand Zhengzhou Hotel, as the first Sheraton in Henan province, we will continue try our best to offer the excellent room/ venues for all guest! All your comments had already diliver to relevant departments, we're very appreciate for your support and any further question or sugguestion you can feel free to contact us! Best regards!

10/10 Excellent

Juan, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel in Zhengzhou
wonderful business hotel and great location to train station.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water was under fixing. Overall great hotel...Bed was comfortable though.

8/10 Good

JAEKYUNG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

GABRIEL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un bel établissement
Hôtel très confortable et propre. Les chambres sont assez spacieuses et bien équipées. La restauration correcte. Personnel très gentil est très attentionné. Petit hic : au niveau de la communication, il faut bien réviser son mandarin car l'anglais semble ne plus être la langue internationale.
Stayed 4 nights in Aug 2023

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間好乾淨，房間還有健身器材，廁所特別大，其他設施在入住的時候關閉了所以沒怎麼體驗到，同行的人唔記得帶身分證，職員也會隨車指路去派出所拿住址證明
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2019
Response from SheratonZZ on Dec 26, 2019
Thanks for your staying and comments. We hope to see you again.

10/10 Excellent

HISAO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from SheratonZZ on Dec 4, 2019
尊敬的客人您好，感谢您选择郑州美盛喜来登大酒店，并对我们的服务给予肯定的评价。酒店位于郑东新区，交通便利环境优美，无论是商务出行还是亲自旅行都是您不错的选择。希望您能持续关注酒店动态，祝您生活愉快

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的住宿
房間乾凈 整體感覺舒服
Stayed 1 night in Sep 2019
Response from SHZZ on Nov 18, 2019
尊敬的客人您好，感谢您选择郑州美盛喜来登大酒店，并对我们的服务给予肯定的评价。酒店位于郑东新区，交通便利环境优美，无论是商务出行还是亲自旅行都是您不错的选择。希望您能持续关注酒店动态，祝您生活愉快！

10/10 Excellent

HYEYOON

Liked: Staff & service, room comfort
직원들 영어 교육 절실
모든 것이 다 좋았는데 직원들과 영어로 의사 소통이 어려운 점이 아쉽습니다. 프론트 직원들이 번역앱을 당당하게 들이 대는 모습에 당황스럽습니다. 쉐라톤 체인이라면 좀 더 교육이 필요해 보입니다.
Stayed 8 nights in Jul 2019
Response from Sheraton ZZ on Aug 8, 2019
Thanks for sharing your comments.We are doing our best to improve English communication skills. We hope we will get chance to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常舒服的酒店
客房/飯店清潔度:很好 服務品質：服務人員很熱心 飯店設施：行政樓層房間很大，但是備品很普通不像五星級酒店的產品。浴室浴缸沒有泡澡的產品，這個部份要加強。 飯店位置：離機場與車站都不遠，坐車都30-40分鐘能到。
Stayed 1 night in Apr 2019

8/10 Good

Xichun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and close to the train station
Very friendly staff and easy transportation to the train station. The room is quite comfy and for less than 100 dollars per night is probbaly one of the best hotel deals in zhengzhou.
Stayed 2 nights in Feb 2019
Response from Sheraton ZZ on Jun 20, 2019
Thanks for your feedback. We hope you will consider staying with us again in the future.

10/10 Excellent

LU, Milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo Sheraton, tutti i servizi e molto ben tenuto. Vicino alla metropolitana
Stayed 2 nights in Nov 2018
Response from Sheraon ZZ on Jun 20, 2019
Thanks for your feedback. We hope you will consider staying with us again in the future.

10/10 Excellent

MEI FANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
need to improve the speedy while check in process
Stayed 1 night in Oct 2018
Response from Sheraton ZZ on Jun 20, 2019
Dear Guest, thanks for your feedback. We hope you will consider staying with us again in the future.

10/10 Excellent

HYUNG JIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of best in ZZ
Great facilities, clean areas, nice interior, good location
Stayed 2 nights in Jan 2018
Response from Sheraton ZZ on Jun 20, 2019
Thanks for your feedback. We hope you will consider staying with us again in the future.

10/10 Excellent

Wenchueh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得再次入住
國際及五星飯店，硬體設施跟服務水平都很棒，真的。
Stayed 1 night in Nov 2017
Response from Sheraon ZZ on Jun 20, 2019
Thanks for your feedback. We hope you will consider staying with us again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅から見えるホテルです。
朝食が充実していたのが良かったです。おおむね快適に過ごしましたが、ポットが使いにくかったのが残念でした。
Stayed 1 night in Nov 2017

10/10 Excellent

Mingyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, my experience is vey positive. It is a nice hotel. If the front desk could be more attentive to customers waiting inline. There are two times, people cut into my line, and front desk service person did not say anything about it.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Oct 2017

10/10 Excellent

Wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Response from Sheraton ZZ on Jun 20, 2019
Thanks for your feedback. We hope you will consider staying with us again in the future.

10/10 Excellent

Chongsung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Sheraton ZZ on Jun 20, 2019
Thanks for your feedback. We hope you will consider staying with us again in the future.

10/10 Excellent

xinghui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

HOI Lun Helen

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

N, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新開発区域にあるホテル
最近、開業したホテルです。設備は良いです。目の前が市政府があります。 綺麗なホテルです。水回りもしっかりしており問題なく過ごせます。