Title: JW Marriott Hotel Zhengzhou - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # JW Marriott Hotel Zhengzhou Relax amidst tranquil surroundings and rejuvenate your senses. Savor delicious cuisine and enjoy an invigorating workout. ## Photo gallery for JW Marriott Hotel Zhengzhou ![Premium bedding, minibar, in-room safe, desk - JW Marriott Hotel Zhengzhou (Zhengzhou)](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/127d65cc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from property - JW Marriott Hotel Zhengzhou (Zhengzhou)](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/720e3eed.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Thai massages, 4 treatment rooms, massages - JW Marriott Hotel Zhengzhou (Zhengzhou)](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/ee0eea78.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, lifeguards on site - JW Marriott Hotel Zhengzhou (Zhengzhou)](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/3f8ecd56.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility - JW Marriott Hotel Zhengzhou (Zhengzhou)](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/719de84c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in the heart of Jinshui District, JW Marriott Hotel Zhengzhou offers a serene oasis with its lush garden and soothing spa tub. Unwind with a coffee at the cafe, work out at the 24-hour gym, or take a refreshing dip in the indoor pool. ## Reviews 9.0 Wonderful ## Popular amenities - Pool - Hot tub - Spa - Parking included - Free WiFi - Restaurant ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=8449732&PinnedHotelID=8449732&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=8449732&PinnedHotelID=8449732&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=8449732&PinnedHotelID=8449732&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=8449732&PinnedHotelID=8449732&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=8449732&PinnedHotelID=8449732&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=8449732&PinnedHotelID=8449732&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=8449732&PinnedHotelID=8449732&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=8449732&PinnedHotelID=8449732&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 10 of 10 rooms ### View all photos for Executive Room, 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/b7e728c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed 8.0 Very good 1 review ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Separate bathtub and shower Bathrobes Private bathroom Hair dryer - 517 sq ft - Sleeps 3 - 1 King Bed - City view ### View all photos for Executive Suite, 1 Double Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/cba10e16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 Double Bed ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Separate bathtub and shower Bathrobes Private bathroom Hair dryer - 969 sq ft - Sleeps 3 - 1 Double Bed - City view ### View all photos for Deluxe Room, 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/b7e728c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 10.0 Exceptional 1 review ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Separate bathtub and shower Bathrobes Private bathroom Hair dryer - 452 sq ft - Sleeps 3 - 1 King Bed - City view ### View all photos for Premium Room, 1 King Bed, Lake View ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/b7e728c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed, Lake View 10.0 Exceptional 2 reviews ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Separate bathtub and shower Bathrobes Private bathroom Hair dryer - 452 sq ft - Sleeps 3 - 1 King Bed - Lake view ### View all photos for Presidential Suite, 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/c4cdbf3d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 King Bed ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Separate bathtub and shower Bathrobes Private bathroom Hair dryer - 2906 sq ft - Sleeps 3 - 1 King Bed - Lake view ### View all photos for Executive Studio Suite, 1 King Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/cba10e16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Studio Suite, 1 King Bed ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Separate bathtub and shower Bathrobes Private bathroom Hair dryer - 624 sq ft - Sleeps 3 - 1 King Bed - City view ### View all photos for Presidential Suite, 1 King Bed ![Presidential Suite, 1 King Bed](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/830e6ba0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 King Bed ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Separate bathtub and shower Bathrobes Private bathroom Hair dryer - 2153 sq ft - Sleeps 3 - 1 King Bed - City view ### View all photos for Executive Room, 2 Double Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/ee2109e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Double Beds ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Separate bathtub and shower Bathrobes Private bathroom Hair dryer - Sleeps 3 - 2 Double Beds - City view ### View all photos for Premium Room, 2 Double Beds, Lake View ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/ee2109e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Double Beds, Lake View ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Separate bathtub and shower Bathrobes Private bathroom Hair dryer - Sleeps 3 - 2 Double Beds - Lake view ### View all photos for Deluxe Room, 2 Double Beds ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/9000000/8450000/8449800/8449732/ee2109e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds 8.0 Very good 1 review ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Premium bedding Separate bathtub and shower Bathrobes Private bathroom Hair dryer - Sleeps 3 - 2 Double Beds - City view ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZhengzhou-Hotels-JW-Marriott-Hotel-Zhengzhou.h8449732.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZhengzhou-Hotels-JW-Marriott-Hotel-Zhengzhou.h8449732.Hotel-Information) ## About the area Located in Jinshui District, a neighborhood in Zhengzhou, JW Marriott Hotel Zhengzhou is near a metro station and on a river. Erqi Memorial Tower and Xiaoshuangqiao Ruins are local landmarks, and the area's natural beauty can be seen at Renmin Park and Baisha Reservoir. Century Amusement Park and Zhengzhou Ferris Wheel are also worth visiting. Take an opportunity to explore the area for water adventures such as boat tours. [Visit our Zhengzhou travel guide](https://www.expedia.ca/Zhengzhou.dx6140608) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C34.77088%2C113.72105&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FKA-hOKElVPVOWq3wCp8SheQzg0=) Millennium Royal Plaza No 2 Central Busi, Zhengzhou, Henan, 450000 ### What's nearby - Zhengzhou International Convention and Exhibition Centerr 14 min walk \- 1.2 km - Zhengzhou Tennis Centre 11 min drive \- 10.6 km - Zhongyuan University of Technology 12 min drive \- 12.8 km - Henan Provincial Sports Centre Stadium 16 min drive \- 15.8 km - Zhengzhou University 21 min drive \- 22.1 km ### Getting around - Zhengzhou East Station 15 min drive - Zhengzhou (CGO) 31 min drive ### Restaurants - 阿五美食 4 min drive - JW Marriott Lounge 6 min walk - Man Ho The Grill 6 min walk - 星巴克 19 min walk - 星巴克 9 min walk ## About this property ### JW Marriott Hotel Zhengzhou Luxury hotel located in Jinshui District Take advantage of a coffee shop/cafe, a garden, and dry cleaning/laundry services at JW Marriott Hotel Zhengzhou. For some rest and relaxation, visit the steam room or hot tub, and indulge in a massage. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and Chinese cuisine. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a bar and a 24-hour gym. Additional perks include: - An indoor pool along with a lifeguard on site - Free self parking - Buffet breakfast (surcharge), an electric car charging station, and a bike on site - A front-desk safe, meeting rooms, and free newspapers Room features All 406 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like air conditioning and bathrobes. Other amenities include: - Recycling and LED light bulbs - Bathrooms with separate tubs/showers and free toiletries - Flat-screen TVs with cable channels and DVD players - Free infant beds, electric kettles, and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/96000000/95420000/95419500/95419459/e227cdfe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Intercontinental Zhengzhou by IHG Jinshui District - Pool - Parking included - Restaurant - Air conditioning 9.6 Exceptional 11 reviews CA $168 CA $196 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=95419459&PinnedHotelID=95419459&HadPinnedHotel=true®ionId=-1&adults=2) ![3 restaurants, lunch, dinner served; Japanese cuisine](https://images.trvl-media.com/lodging/7000000/6740000/6731600/6731510/f9f4064c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Méridien Zhengzhou Jinshui District - Pool - Parking included - 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Electric car charging station on site - Free self parking on site ### Food and drink - Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CNY 158 per person - 3 restaurants - A bar/lounge - A coffee shop/cafe ### Restaurants on site - Man Ho - The Grill - The Lounge - Zhengzhou Kitchen ### Things to do - 24-hour gym - Bicycles - Hot tub - Indoor pool - Steam room ### Family friendly - DVD player - In-room crib - Indoor pool - Lifeguards on site - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 10,764 square feet of conference space - Business center - Meeting rooms ### Outdoors - Garden - On a lake ### Spa - 4 treatment rooms - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk ### More - 18 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2014 - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas (fines apply) - Double-glazed windows - Electric bike charging - Lifeguards - No plastic coffee stirrers - No plastic drinking straws - Reception hall - Reusable cups - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Free crib - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - DVD player - Flat-screen TV with cable channels - iPod dock ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Desk - Energy-saving switches in guestrooms - Free daily newspapers - Iron/ironing board - LED lighting - Phone - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for CNY 233 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Service fee: CNY 16.6 per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately CNY 158 per person - Rollaway bed fee: CNY 233 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating Property class, provided by our rating system, is based on property type, amenities, and services. ### Property is also known as Jw Marriott Hotel Zhengzhou Jw Marriott Zhengzhou Jw Marriott Zhengzhou JW Marriott Hotel Zhengzhou Hotel JW Marriott Hotel Zhengzhou Zhengzhou JW Marriott Hotel Zhengzhou Hotel Zhengzhou ## Frequently asked questions ### Does JW Marriott Hotel Zhengzhou have a pool? ### How much does it cost to stay at JW Marriott Hotel Zhengzhou? ### Is JW Marriott Hotel Zhengzhou pet-friendly? ### How much is parking? ### What time is check-in at JW Marriott Hotel Zhengzhou? ### What time is check-out at JW Marriott Hotel Zhengzhou? ### Where is JW Marriott Hotel Zhengzhou located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## JW Marriott Hotel Zhengzhou Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.2 Location ### 9.0 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 82 8 - Good 30 6 - Okay 10 4 - Poor 2 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Hong Mar 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff and nice environment. ##### Hong Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Deborah Jun 6, 2024 This is a new area for us to visit, not a lot around the hotel but thankfully Paulina’s was great for dinner and drinks and very friendly staff ##### Deborah Stayed 1 night in May 2024 ### 10/10 Excellent #### SHANE Jan 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic buffet and great views. Try the hot pot if you like spice. ##### SHANE Stayed 1 night in Jan 2024 ### 6/10 Okay #### Gareth Jul 5, 2025 Liked: Cleanliness, staff & service, room comfort #### Smoking in the fitness changing rooms !? Older looking rooms could do with a renovation. Guests in the pool fitness area changing rooms were smoking ! Staff were all super friendly ##### Gareth Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Nga Wun Sep 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice and tidy! Good service! ![](https://a.travel-assets.com/ugc/hotel-reviews/F74F60363CEF2D39CF074E0EDC62B93CFA035AA91695775530358.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F56D406BFE16DA48C0276537F290EE011731B8C61695775523057.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F4A9E1D0C64AC3B634986F9F423AB408DD8B9DAB1695775528254.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C4E18FB4FE5420DE225B37203E1C45C805764EAB1695775530049.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Nga Wun Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Alejandro Jan 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Was gonna do 4 stars, but since I've been traveling to China for business the last 15 years this JW is actually excellent. The building's architecture and interiors are nice and something that always indicates attention to detail for me is daily fresh flowers everywhere. The gym is fairly equipped, and the staff are gracious and do their best to accommodate your needs. Subway is close by and the breakfast buffet is pretty good but leans to local tastes, which I like, more than Western dishes. Didn't try the Grill or Man Ho. ##### Alejandro Stayed 4 nights in Jan 2024 ### 6/10 Okay #### GinaNieva Sanchez del Aug 17, 2024 Liked: Cleanliness, amenities Loved my view. It was really beautiful. Staff were really nice, except for the check in desk. A bit rude at times. Concierge and cleaning crew were awesome, very nice people. The last night i had to call 20 times to try to get ice from room. I had to go by the elevators before they even picked up. If you are an American or foreigner especially a woman, the Chinese come first. Upon exchanging money, i was interrupted everytime someone wanted something from the hotel desk. Customer Service wasn't really the strong key here with the exception of the Concierge and cleaning staff.. ##### GinaNieva Sanchez del Stayed 7 nights in Aug 2024 ### 10/10 Excellent #### Phillips Nov 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities wonderful view of the lake and the staff was very good to give us an ungrade and we had early morning check in. thanks ##### Phillips Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Eric Mar 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent hotel especially they have a very nice German Pub ##### Eric Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Zhen Apr 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities very nice ##### Zhen Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Wugang Jun 19, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Awesome ##### Wugang Stayed 3 nights in Jun 2023 ### 6/10 Okay #### Hiu Kwan Apr 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities #### A/C not function well Excellent service ##### Hiu Kwan Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Kum Seng Feb 16, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A rude experience at Marriott Zhengzhou The fireworks light up the place nightly as it is the Chinese New Year period. Breakfast was rather simple and not that lavish compared to other 5 stars hotel. Check out was rather messy even though there were less than 5 people but the Chinese just jumped the queue without a blink and the counter staff don't bothered at all. Managed to pass my key cards to a lady relationship staff Ms Ming and informed her about the non culture action. ![](https://a.travel-assets.com/ugc/hotel-reviews/CFF5DCC8929400531403ED9B3CE2DC864326DE491708038634675.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kum Seng Stayed 2 nights in Feb 2024 ### 6/10 Okay #### Verified traveller Sep 26, 2024 Liked: Room comfort Hotels.com에서 예약한 금액 하루 1,000위안과 달리, 체크인 시에 하루 2,000위안으로 디파짓이라고 결제를 해야한다하고 체크아웃시 잔액을 돌려준다고 했는데 그게 처리가 안되고 있습니다. 출장이라서 회사비용처리해야하는데 매우 곤란한 상황이네요 I made reservation at less than 1,000 yuan per day thru hotel.com, but the hotel charged me 2,000 yuan per day when checking in, saying they would refund the rest when checking out. The refund is not happening right away, and the hotel has no emails that i can contact in English (i cant speak Chinese at all, so cannot talk with them over the phone). The hotels.com reservation number is 72058305084103, could you please check the current status with the hotel? ##### Verified traveller Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Chia-Che Sep 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 地點佳住宿舒服 櫃檯與員工教育訓練與禮貌佳。 泳池28度恆溫。早餐來不及協助餐盒打包。 ![](https://a.travel-assets.com/ugc/hotel-reviews/d5273c61-bdd8-45df-a563-57dea573b3f8-1758721544669.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7ef37719-da93-4ae4-8316-ad271f985734-1758721544626.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/129b9b80-5a18-4377-9b93-eb14de10ca24-1758721570711.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Chia-Che Stayed 3 nights in Sep 2025 ### 8/10 Good #### Stephen Dec 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities just the A/C, its not working. ##### Stephen Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Sunghyun Sep 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities 중국출장때문에 2박을 묵었는데 깨끗하고 주변 경치가 너무 좋았어요. 이뿝니다. ##### Sunghyun Stayed 2 nights in Sep 2024 ### 4/10 Poor #### Luigi Sep 4, 2024 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Camere non insonorizzate e fumo sigaretta da campe Camere non insonorizzate.. Addirittura il fumo da sigaretta della stanza accanto arrivava nella mia tanto da dover cambiare stanza a mezzanotte perché l aria era irrespirabile e il personale non ha fatto nulla per far smettere i vicini, nonostante la struttura sia classificata come Smoking Free!!! ##### Luigi Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Yixuan Mar 8, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort NICE HOTEL ##### Yixuan Stayed 1 night in Mar 2022 ### 10/10 Excellent #### Yixuan Mar 8, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort GREAT LOCATION AND SERVICE ##### Yixuan Stayed 2 nights in Mar 2022 ### 10/10 Excellent #### Yixuan Mar 8, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort GREAT LOCATION AND SERVICE ##### Yixuan Stayed 1 night in Mar 2022 ### 10/10 Excellent #### Haoyuan Dec 29, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 充满惊喜的圣诞节！ 房间非常舒服，景色宜人，并且酒店还给升级了行政房。整体入住体验非常棒！将来有机会还会再次选择郑州JW万豪酒店。 ##### Haoyuan Stayed 2 nights in Dec 2021 ### 8/10 Good #### Hui Jul 1, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 酒店大堂在38楼，住宿房间在50层，分乘两个区域电梯上下楼，有时候需要等一段时间。房间整体还不错，浴缸配有电视。早餐很棒。 ##### Hui Stayed 2 nights in Jun 2021 ### 8/10 Good #### Verified traveller May 1, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Séjour agréable dans l’ensemble Séjour confortable, excellent petit déjeuner et lounge très agréable. Quelques bémols : changement obligatoire d’ascenseur pour le parking et pour la piscine. Les equipments en chambre (prises électriques) sont très abîmées. Le wifi fonctionnait mal le premier soir. Nous n’avons pas eu la reservation prévue (vue lac) car il ne restait que des chambres fumeurs dans cette catégorie. ##### Verified traveller Stayed 2 nights in Apr 2021 ### 8/10 Good #### Verified traveller Apr 24, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 一切都好 ##### Verified traveller Stayed 1 night in Apr 2021 ## Expedia's Latest Trends ### Hotels > [Cabin Rentals Sheffield Lake](https://www.expedia.ca/Sheffield-Lake-Cabins.d157248-aaCabins.Travel-Guide-Accommodation) > > [Storey Lake 4 Bedroom Townhome 4 Townhouse by RedAwning](https://www.expedia.ca/Orlando-Hotels-Storey-Lake-4-Bedroom-Townhome-4-Townhouse.h69943714.Hotel-Information) > > [Cheap Hotels in North Lawrence](https://www.expedia.ca/North-Lawrence-Hotels-Cheap-Hotels.0-0-d6122934-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Malevizi](https://www.expedia.ca/Malevizi-Hotels.d6143278.Travel-Guide-Hotels) > > [Four Points By Sheraton Luohe](https://www.expedia.ca/Luohe-Hotels-Four-Points-By-Sheraton-Luohe.h5550855.Hotel-Information) > > [B&B Easthampton](https://www.expedia.ca/Easthampton-Bed-And-Breakfast.d6005401-aaBedAndBreakfast.Travel-Guide-Accommodation) > > [Sabaidee Valley](https://www.expedia.ca/Paksong-Hotels-Sabaidee-Valley.h21888473.Hotel-Information) > > [Hivernage Hotel And Spa](https://www.expedia.ca/Marrakech-Hotels-Hivernage-Hotel-And-Spa.h1209188.Hotel-Information) > > [Luoyang Marriott Hotel](https://www.expedia.ca/Luoyang-Hotels-Luoyang-Marriott-Hotel.h106229084.Hotel-Information) > > [Hilton Doha The Pearl](https://www.expedia.ca/Doha-Hotels-Hilton-Doha-The-Pearl-Residences.h38522742.Hotel-Information) > > [Motels Rockingham](https://www.expedia.ca/Rockingham-Motels.d3000008087-aaMotels.Travel-Guide-Accommodation) > > [Beach Hotel in Lakewood Ranch](https://www.expedia.ca/Lakewood-Ranch-Hotels-Beach-Hotel.0-0-d3000383620-tBeachHotel.Travel-Guide-Filter-Hotels) > > [Hotels in Patzcuaro](https://www.expedia.ca/Patzcuaro-Hotels.d10530.Travel-Guide-Hotels) > > [480 A Island Village with terrace, view and wifi](https://www.expedia.ca/Adeje-Hotels-480-A-Island-Village-With-Terrace.h89822349.Hotel-Information) > > [Adults Only Resorts & Hotels near Cook Islands](https://www.expedia.ca/Destinations-In-Cook-Islands-Adults-Only-Resorts.0-0-d41-tAdultsOnlyResorts.Hotel-Filter-Destinations) > > [B&B Stratford](https://www.expedia.ca/Stratford-Bed-And-Breakfast.d6057876-aaBedAndBreakfast.Travel-Guide-Accommodation) > > [Thamarassery INN Luxury and Budget Rooms](https://www.expedia.ca/Thamarassery-Hotels-Thamarassery-INN-Luxury-And-Budget-Rooms.h113552857.Hotel-Information) ### Flights > [Air Canada Corballis (DUB) to Richmond (YVR) flights](https://www.expedia.ca/lp/flight-routes/air-canada-from-dublin-to-vancouver-intl/ac/dub/yvr) > > [Flights from Neustadt an der Aisch](https://www.expedia.ca/lp/flights/6177551/flights-from-neustadt-an-der-aisch) > > [WestJet](https://www.expedia.ca/WestJet-Flights.cWS.Travel-Guide-Airlines) > > [Flights from Dorval (YUL) to Hounslow (LHR)](https://www.expedia.ca/lp/flights/yul/lhr/montreal-to-london) > > [Flights from El Prat de Llobregat (BCN) to Blagnac (TLS)](https://www.expedia.ca/lp/flights/bcn/tls/barcelona-to-toulouse) > > [Flights from Grand Rapids (GRR) to Orlando (MCO)](https://www.expedia.ca/lp/flights/grr/mco/grand-rapids-to-orlando) > > [Flights from Charlottetown (YYG) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/yyg/las/charlottetown-to-las-vegas) ### Cars ### Activities ### Packages