Title: Hotel Ambiance - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=1093609&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Ambiance Hotel with 6 hot tubs, near Sunnegga Ski Resort ## Photo gallery for Hotel Ambiance ![Junior Double Room, Mountain View (Matterhorn) | Balcony view - Hotel Ambiance (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/89b7b19a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/935bf9f1-a468-46c7-b352-b7df2db9252b-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Exterior - Hotel Ambiance (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/7dfc8a98.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail - Hotel Ambiance (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/e9a2064a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility - Hotel Ambiance (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/0ee9bb49.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Sunnegga Ski Resort and Schwarzsee Lake, Hotel Ambiance provides a terrace, a garden, and an arcade/game room. For some rest and relaxation, visit the sauna or the 6 hot tubs. In addition to a bar, guests can connect to free in-room WiFi. ## Reviews 9.0 Wonderful ## Popular amenities - Spa - Pet friendly - Free WiFi - Business services ## Room options ### Check availability for these dates Tonight [Jan. 18 - Jan. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 19 - Jan. 20](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 5 of 5 rooms ### View all photos for Standard Double Room ![Standard Double Room](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/a80cee5d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 10.0 Exceptional 3 reviews ### Highlights Balcony Heating TV Pillow menu Hair dryer Bathrobes Private bathroom Electric kettle - 247 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Deluxe Double Room, Mountain View (Matterhorn) ![Deluxe Double Room, Mountain View (Matterhorn) | Interior detail](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/38391cde.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, Mountain View (Matterhorn) 8.0 Very good 4 reviews ### Highlights Balcony Heating TV Pillow menu Hair dryer Bathrobes Private bathroom Electric kettle - 247 sq ft - Mountain view - Sleeps 2 - 2 Twin Beds ### View all photos for Junior Double Room, Mountain View (Matterhorn) ![Junior Double Room, Mountain View (Matterhorn)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/a85b8184.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Double Room, Mountain View (Matterhorn) ### Highlights Balcony Heating TV Pillow menu Hair dryer Bathrobes Private bathroom Electric kettle - 279 sq ft - Mountain view - Sleeps 2 - 2 Twin Beds ### View all photos for Single Room Plus ![In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/8bd454dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room Plus 9.2 Wonderful 5 reviews ### Highlights Heating TV Pillow menu Hair dryer Bathrobes Private bathroom Electric kettle IPod dock - 118 sq ft - Sleeps 1 - 1 Double Bed ### View all photos for Romantic Suite, 1 King Bed, Bathtub ![Romantic Suite, 1 King Bed, Bathtub](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/89a9c5c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Suite, 1 King Bed, Bathtub 10.0 Exceptional 1 review ### Highlights Balcony Individually furnished Individually decorated Heating Flat-screen TV Pillow menu Premium bedding Separate bedroom - 280 sq ft - 1 bedroom - Mountain view - Sleeps 2 - 1 King Bed ## You may also like Ad ![Deluxe Double Room | Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/17000000/16400000/16391900/16391853/6539919b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Continental Zermatt City Centre - Breakfast included - Pet friendly - Free WiFi - Bar 9.0 Wonderful 640 reviews CA $447 CA $478 total includes taxes & fees Jan 21 - Jan 22 [](https://www.expedia.ca/Zermatt-Hotels-Hotel-Continental.h16391853.Hotel-Information?chkin=2026-1-21&chkout=2026-1-22&rm1=a2®ionId=4300&destination=Zermatt&destType=MARKET&latLong=46.019711,7.74653&searchId=482fc008-9b19-441e-b39c-82037c3bf903&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1380000/1379300/1379243/c7acb21b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Simi Zermatt City Centre - Breakfast included - Pet friendly - Free WiFi - Gym 9.0 Wonderful 232 reviews CA $411 CA $441 total includes taxes & fees Jan 21 - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-Ambiance-Superior.h1093609.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-Ambiance-Superior.h1093609.Hotel-Information) ## About the area Located in Zermatt, Hotel Ambiance is near a train station. While the natural beauty of Gorner Ridge and Schwarzsee Lake can be enjoyed by anyone, those looking for an activity can check out Sunnegga Ski Resort. Matterhorn is another place to visit that comes recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowshoeing and sledding. [Visit our Zermatt travel guide](https://www.expedia.ca/Zermatt.dx4300) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.01892%2C7.75077&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=lzSDvIUXlawtUlQeVaB8Om7KfGE=) Riedstrasse 98, Zermatt, VS, 3920 ### What's nearby - Zermatt-Matterhorn Ski Paradise \- 1 min walk \- 0.0 km - Zermatt - Furi \- 2 min walk \- 0.2 km - Furi Ski Area \- 2 min walk \- 0.2 km - Furi - Riffelberg \- 2 min walk \- 0.2 km - Kirchbrücke \- 2 min walk \- 0.2 km ### Getting around - Zermatt Gornergratbahn Station - 10 min walk - Sion (SIR) - 77 min drive ### Restaurants - ‪Old Zermatt - ‬3 min walk - ‪Parkhotel Beau Site - ‬2 min walk - ‪Whymper-Stube - ‬6 min walk - ‪Elsie Bar - ‬6 min walk - ‪Hexenbar - ‬7 min walk ## About this property ### Hotel Ambiance Hotel near Sunnegga Ski Resort Located close to Schwarzsee Lake and Gorner Ridge, Hotel Ambiance provides a terrace, a garden, and an arcade/game room. For some rest and relaxation, visit the sauna or the 6 hot tubs. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar. You'll also enjoy perks such as: - Buffet breakfast (surcharge), an electric bike charging station, and secured bicycle storage - Concierge services, luggage storage, and coworking spaces - Tour/ticket assistance, a computer station, and meeting rooms Room features All guestrooms at Hotel Ambiance include thoughtful touches such as pillow menus and bathrobes, in addition to amenities like free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with hair dryers - Electric kettles, heating, and daily housekeeping ## Similar properties ![Suite, Mountain View | View from room](https://images.trvl-media.com/lodging/1000000/980000/971800/971734/c900bc12.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alpine Hotel Perren Zermatt - Breakfast included - Pet friendly - Free WiFi - Restaurant 9.2 Wonderful 435 reviews CA $367 CA $395 total includes taxes & fees Jan 19 - Jan 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=971734&PinnedHotelID=971734&HadPinnedHotel=true®ionId=-1&adults=2) ![Hiking](https://images.trvl-media.com/lodging/5000000/4250000/4245200/4245157/afb62058.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aristella Swissflair Hotel & Apartements Zermatt - Hot tub - Breakfast included - Spa - Free WiFi 9.6 Exceptional 214 reviews CA $479 CA $511 total includes taxes & fees Jan 19 - Jan 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=4245157&PinnedHotelID=4245157&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna](https://images.trvl-media.com/lodging/5000000/4600000/4598300/4598209/c62c2606.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Antika Zermatt - 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Jan 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=1161986&PinnedHotelID=1161986&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available - Ski shuttle nearby ### Food and drink - Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: CHF 25 per person - A bar/lounge ### Things to do - 6 hot tubs - Arcade/game room - Bicycle repair station - Bicycle storage - Bicycle tours - Sauna - Ski storage ### Family friendly - Arcade/game room ### Conveniences - Free newspapers in lobby - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Computer station - Coworking space - Meeting room ### Outdoors - Garden - Terrace ### Spa - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) ### More - 1 building - 4 floors - Built in 1950 - Electric bike charging - Smoking not allowed ## Room amenities ### Bedroom - Pillow menu ### Bathroom - Bathrobes - Hair dryer - Private bathroom - Towels provided ### Entertainment - iPod dock - TV ### Food and drink - Electric kettle ### More - Desk - Heating - Safe ## Policies ### Check-in Check-in start time: 4 PM; Check-in end time: 7:30 PM Late check-in subject to availability ### Check-out Check-out before 11 AM ### Special check-in instructions The front desk is open daily from 8:00 AM - 8:00 PM Front desk staffed during limited hours For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Zermatt is in a car-free zone and can be reached only by train. ### Access methods Front desk (limited hours) ### Pets Pets allowed for an extra charge of CHF 25 per pet, per day Welcoming dogs only Food and water bowls are available ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately CHF 25 per person - Pet fee: CHF 25 per pet, per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior and is displayed on this page as 3.5 stars. ### Property is also known as Ambiance Zermatt Hotel Ambiance Hotel Ambiance Zermatt Hotel Ambiance Superior Zermatt Ambiance Superior Zermatt Hotel Ambiance Superior Ambiance Superior Hotel Ambiance Hotel Hotel Ambiance Zermatt Hotel Ambiance Superior Hotel Ambiance Hotel Zermatt ## Frequently asked questions ### Is Hotel Ambiance pet-friendly? ### How much does it cost to stay at Hotel Ambiance ? ### How much is parking? ### What time is check-in at Hotel Ambiance ? ### What time is check-out at Hotel Ambiance ? ### Where is Hotel Ambiance located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Ambiance Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.8 Location ### 9.2 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 204 8 - Good 102 6 - Okay 18 4 - Poor 9 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Mingyi Jan 8, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room and extremely nice staff ##### Mingyi Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Simon Dec 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff were very friendly and helpful. Room was clean, tidy, comfortable bed, and had a great view of the matterhorn from the balcony. The location in the town was also very good for us. Would happily stay again. ##### Simon Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Paul Dec 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were absolutely amazing. We got in late and they left clear instructions and upgraded our room for free. They were so helpful and accommodating. The room was great. The hot tub and sauna were also amazing. The location was perfect. I absolutely recommend! ##### Paul Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Ryan Sep 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Awesome view of the Matterhorn from the balcony! Staff is very friendly and great English. Location is perfect. ##### Ryan Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Robert Jun 25, 2025 Liked: Cleanliness, amenities, property conditions & facilities A short walk to the shuttle/ slopes and comfortable beds and nice hot tub ##### Robert Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Sharon Jul 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property was great! Staff were helpful and coffee was good. The spa downstairs was nice.. the whirlpool tub outside was only kept at 35 C so was a bit chilly. ##### Sharon Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Daniel May 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely perfect way to stay in Zermatt. Views that don’t break the bank, a staff that’s welcoming, accommodating, and kind, with amenities to match. Close enough to everything, but a block or two off to capture additional quiet and calm. ![](https://a.travel-assets.com/ugc/hotel-reviews/09d0b6eb-435d-4088-9f3b-0dbd4bf283ac-1748158733952.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/98db6e9c-ad54-4ae9-9a8a-b64721d6325f-1748158729255.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Daniel Stayed 2 nights in May 2025 ### 10/10 Excellent #### Ruth May 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a lovely hotel with great views of the Matterhorn. The staff was very friendly and helpful. The room was fabulous. And even had views of the mountains from the very nice bathroom. We can’t say enough good things about this hotel! ![](https://a.travel-assets.com/ugc/hotel-reviews/87a657c5-43fb-4438-81d8-65d6e83650e8-1748620055604.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/009b5ad9-c55d-47e8-987e-80829d8ec825-1748620054148.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/896f9bbf-3a28-4424-8ffb-702694201c69-1748620054091.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3d2bd1f9-b489-4f93-9594-de333063771d-1748620042408.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ruth Stayed 1 night in May 2025 ### 10/10 Excellent #### Eric Apr 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best view in town! We received a generous room upgrade without asking upon arrival and the staff was very friendly. Breakfast was delicious while our view of the Matterhorn was breathtaking. We’ll definitely be back next time we visit Zermatt! ![](https://a.travel-assets.com/ugc/hotel-reviews/16FBBBDAFB66691F01B3C44048D9105FC2382C271744928557467.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Eric Stayed 3 nights in Apr 2025 ### 6/10 Okay #### rachel Dec 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities Here’s my honest review: The hotel is run by a family, and the staff were truly amazing and very thoughtful. When we requested a fork and some utensils, they kindly provided plates and spoons as well. The hotel overlooks part of the Alps, and the bathroom was beautiful and felt very luxurious. Upon arrival, we were pleasantly surprised to find cookies prepared in the room, which was a sweet and welcoming touch. There is also a coffee machine along with tea packets, sugar, spoons, and other basic amenities provided. However, getting to the hotel from the train station was not very convenient, as we had to walk about 700 meters from the train station to an uphill on a steep slope while carrying our luggages. The bed was made up of two single beds pushed together, which felt uncomfortable due to the noticeable gap in the middle. Although the balcony faces the mountains, the view is currently partially blocked by nearby construction for another hotel, and it’s likely that the new building may further obstruct the mountain view in the future — possibly because we were assigned the last room, furthest from the main view. In my opinion, for the price we paid (around USD 400++ per night), it was not worth it. Zermatt is a small town with many hotels, and you can likely find more affordable options that are more convenient and offer better views. ![](https://a.travel-assets.com/ugc/hotel-reviews/36ffc476-a826-48ac-b1d9-eb3c1252fde3-1766138501081.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b08ab947-3066-41cd-9e16-e5aeb1b7d380-1766138501307.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d4c8c6aa-338c-4569-a6f6-92f3bf547117-1766138501542.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### rachel Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Bradley Jan 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities An excellent stay at Hotel Ambiance. Perfect location with an easy walk to ski bus, shops, restaurants and bars - yet so quiet. Exceptionally clean, awesome hearty and plentiful breakfast every morning, friendly and super helpful staff….and that view..!! Will definitely return. ##### Bradley Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Lauren Mar 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice location A great stay! A great location, very close to the train station. It was nice to be able to see the Gornergrat passing by the hotel. ##### Lauren Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Kerri Aug 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Quiet stay The hotel staff were friendly and very helpful with any questions we may have had. Also, had a beautiful view of the Matterhorn on the terrace. ##### Kerri Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Alexandra Jul 6, 2025 Liked: Cleanliness The view was fantastic, the hot tub was nice (though limited hours of use) and the room was comfortable. However, given the rate we paid, we were surprised by how basic the overall hotel experience felt. There were maintenance issues with the tub and other small details that didn’t quite meet expectations. While the staff was friendly and made efforts to address the problems, the property ultimately felt more like an upscale budget hotel. ##### Alexandra Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### William Oct 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely stay! We had a really nice stay at the Hotel Ambience, it had lovely staff (it was a small team as it was off-season, but they were really kind and helpful). The rooms were comfy, breakfast was great, and we really enjoyed having a relaxed drink on their terrace with a view of the Matterhorn. ##### William Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Sharath Sep 16, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The room was a bit small, but it was just enough. Hotel staff are nice and the room was clean ##### Sharath Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Tui Oct 18, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice property. Friendly and helpful staff ##### Tui Stayed 2 nights in Oct 2023 ### 6/10 Okay #### Cindy Oct 10, 2025 Disliked: Amenities, property conditions & facilities Unfortunately, the room I was given was right next to a construction site. When I called to inform the staff, the female staff member told me that I couldn’t change rooms unless I upgraded and paid extra. The hotel wasn’t even half full at the time, so it was quite disappointing. It would have been a great opportunity to create a positive impression for a first-time guest, but instead, I was met with unhelpful response. On the other hand, the male receptionist was very kind, polite, and welcoming — I appreciated his attitude. It’s a pity, because I had planned to come back during the ski season, but after this experience, I don’t think I’ll be staying at this hotel again. Also The room still had some dust on the phone and the desk. ##### Cindy Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Kevin Dec 26, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a great hotel for your visit to Zermatt. Our rooms had a direct view of the Matterhorn which was incredible. The location is great. Close enough to the main street and lifts and far enough away to escape the noise of the busy area. The room was clean and well kept. The only thing that would have made the stay better is if we had access to an iron. It’s a great place and we’ll be back!! ##### Kevin Stayed 4 nights in Dec 2023 ### 6/10 Okay #### Laura Oct 15, 2023 Liked: Property conditions & facilities This Hotel is nice and have a sauna. Have a little sala as a bar . And a restaurant where they serve the breakfast. We just stayed one night arriving at 15pm and leaving after wearing up to see Matterhorn . Room was OK . We would like to have a kind gesture for the personal knowing that we payed for an upgrade and there is restructuring construction works I the building in front of our terrace. Terrace that was cloudly so no view Matterhorn . Besides this in the morning We have just two coffes because there were only tea in the room and the charge ua for the coffee. It was really surprising. No views// noise // no coffe in the room (230€/night) and they charging coffee . The economic room the bathroom no good .. that why we payed upgrade … better noise than small bathroom. ##### Laura Stayed 1 night in Oct 2023 ### 8/10 Good #### William Jan 16, 2026 Liked: Cleanliness, amenities, property conditions & facilities Super clean and the staff was knowledgable and helped very time we needed any type of help. It is up hill, so I would take an electric taxi to the hotel. I of course hauled my two suitcases up what felt like the Matterhorn and I had to stop several times. I am in great shape so trust me when I say take a taxi. The steps to climb can be challenging. Once you are at the hotel the easiest corridor is exit left. It is a gradual walk up and down to the city center. Greta place and I would stay here again. ##### William Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Francielen Jun 22, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great hotel! ##### Francielen Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### alejandro Nov 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities EXCELLENT PLACE TO STAY ##### alejandro Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### DUAN-HUEI Aug 31, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very good ##### DUAN-HUEI Stayed 2 nights in Aug 2025 ### 8/10 Good #### Jennifer Sep 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the owner & property minus the crane blocking the view of Matterhorn( not property fault ). I would Love to see the hot tub open past 1930\. It would be nice to sit in after a long day of hiking !!! ##### Jennifer Stayed 2 nights in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Courtyard New York Manhattan/Times Square West](https://www.expedia.ca/New-York-Hotels-Courtyard-New-York-ManhattanTimes-Square-West.h6092805.Hotel-Information) > > [HI Edmonton - Hostel](https://www.expedia.ca/Edmonton-Hotels-HI-Edmonton.h48288685.Hotel-Information) > > [AMERON Luzern Hotel Flora](https://www.expedia.ca/Lucerne-Hotels-Ameron-Luzern-Hotel-Flora.h7551.Hotel-Information) > > [Sunstar Hotel Grindelwald](https://www.expedia.ca/Grindelwald-Hotels-Sunstar-Hotel-Grindelwald.h177581.Hotel-Information) > > [Boutique Hotel Glacier](https://www.expedia.ca/Grindelwald-Hotels-Boutique-Hotel-Glacier.h21559650.Hotel-Information) > > [Shangri-La Dubai](https://www.expedia.ca/Dubai-Hotels-Shangri-La-Dubai.h918930.Hotel-Information) > > [Gasthof Bären](https://www.expedia.ca/Habkern-Hotels-Gasthof-Baren.h75196924.Hotel-Information) > > [Hotel Derby](https://www.expedia.ca/Zermatt-Hotels-Hotel-Derby.h6023379.Hotel-Information) > > [Hyatt Herald Square New York](https://www.expedia.ca/New-York-Hotels-Hyatt-Herald-Square-New-York.h3999100.Hotel-Information) > > [Pineapple Beach Club Antigua - Adults Only – All Inclusive](https://www.expedia.ca/Willikies-Hotels-Pineapple-Beach-Club-Antigua-Adults-Only-All-Inclusive.h695515.Hotel-Information) > > [Hotel Marina El Cid Spa & Beach Resort All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hotel-Marina-El-Cid-Spa-Beach-Resort-All-Inclusive.h1319425.Hotel-Information) > > [Wynn Las Vegas](https://www.expedia.ca/Las-Vegas-Hotels-Wynn-Las-Vegas.h1184243.Hotel-Information) > > [Cascada Boutique Hotel](https://www.expedia.ca/Lucerne-Hotels-Cascada-Boutique-Hotel.h27102.Hotel-Information) > > [ibis budget Luzern City](https://www.expedia.ca/Lucerne-Hotels-Ibis-Budget-Luzern-City.h13441227.Hotel-Information) > > [Newton Villa](https://www.expedia.ca/Toronto-Hotels-Newton-Villa.h15153509.Hotel-Information) > > [St Martins Lane London, a Morgans Originals hotel](https://www.expedia.ca/London-Hotels-St-Martins-Lane-London.h470865.Hotel-Information) > > [Best Western Plus Fernie Mountain Lodge](https://www.expedia.ca/Cranbrook-Hotels-Best-Western-Plus-Fernie-Mountain-Lodge.h597175.Hotel-Information) > > [Astoria Lucerne](https://www.expedia.ca/Lucerne-Hotels-Astoria-Lucerne.h19013075.Hotel-Information) > > [ibis Styles Luzern](https://www.expedia.ca/Lucerne-Hotels-Ibis-Styles-Luzern.h607390.Hotel-Information) > > [Comox Valley Inn & Suites](https://www.expedia.ca/Courtenay-Hotels-Comox-Valley-Inn-Suites.h988982.Hotel-Information) ### Flights > [Flights from Richmond (YVR) to New Delhi (DEL)](https://www.expedia.ca/lp/flights/yvr/del/vancouver-to-delhi) > > [Flights from Ottawa (YOW) to Ghobeiry (BEY)](https://www.expedia.ca/lp/flights/yow/bey/ottawa-to-beirut) > > [Flights from Richmond (YVR) to Elche (ALC)](https://www.expedia.ca/lp/flights/yvr/alc/vancouver-to-alicante) > > [Flights from Mississauga (YYZ) to Kelowna (YLW)](https://www.expedia.ca/lp/flights/yyz/ylw/toronto-to-kelowna) > > [Flights from Richmond (YVR) to Vernon (YVE)](https://www.expedia.ca/lp/flights/yvr/yve/vancouver-to-vernon) ### Packages > [Las Vegas Vacations](https://www.expedia.ca/Las-Vegas.d178276.Destination-Travel-Guides)