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Indoor pool, seasonal outdoor pool, pool loungers
Indoor pool, seasonal outdoor pool, pool loungers
Indoor pool, seasonal outdoor pool, pool loungers
Premium bedding, in-room safe, desk, blackout curtains

Guest reviews

4.7/5 Exceptional
282 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Spa
  • Gym
  • Business Services

Map

Explore the area

Popular LocationZermatt-Furi Gondola19 min walk
Popular LocationWeisshorn6 min drive
AirportSion (SIR)77 min drive
Popular LocationZinal - Sorebois Cable Car95 min drive

Choose dates to view prices

  • Standard Single Room, Mountain View

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 1
    More detailsStandard Single Room, Mountain View
  • Classic Double Room, Mountain View

    Room amenities

    • 248 sq ft
    • Mountain view
    • Sleeps 2
    More detailsClassic Double Room, Mountain View
  • Double Room, Mountain View (Style)

    Room amenities

    • 323 sq ft
    • Mountain view
    • Sleeps 3
    More detailsDouble Room, Mountain View (Style)
  • Deluxe Double Room (Parterre)

    Room amenities

    • 280 sq ft
    • Sleeps 2
    More detailsDeluxe Double Room (Parterre)
  • Deluxe Double Room, Balcony, Mountain View (Matterhorn)

    Room amenities

    • 269 sq ft
    • Mountain view
    • Sleeps 2
    More detailsDeluxe Double Room, Balcony, Mountain View (Matterhorn)
  • Junior Suite, Balcony, Mountain View (Matterhorn)

    Room amenities

    • 377 sq ft
    • Mountain view
    • Sleeps 3
    More detailsJunior Suite, Balcony, Mountain View (Matterhorn)
  • Family Room, 2 Bedrooms, Balcony, Mountain View

    Room amenities

    • 538 sq ft
    • Mountain view
    • Sleeps 4
    More detailsFamily Room, 2 Bedrooms, Balcony, Mountain View
  • Double Room, Accessible (Parterre)

    Room amenities

    • 258 sq ft
    • Mountain view
    • Sleeps 2
    More detailsDouble Room, Accessible (Parterre)

About this area

Zermatt

Located in Zermatt, Alpenhotel Fleurs de Zermatt is near a train station. Zermatt-Furi Gondola and Mountaineers Cemetery are local landmarks, and the area's natural beauty can be seen at Unterrothorn and Weisshorn. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as sledging and snowshoeing.

Visit our Zermatt travel guide
Map
Popular Location

What's nearby

  • Zermatt-Furi Gondola - 19 min walk
  • Weisshorn - 6 min drive
  • Saas-Fee Ski Resort - 50 min drive
  • Grimentz Ski Resort - 88 min drive
  • Zinal - Sorebois Cable Car - 95 min drive

Getting around

  • Zermatt Station - 4 min walk
  • Geneva (GVA-Cointrin Intl.) - 162 min drive

Restaurants

  • Matterhorn Lounge — 1 min walk

About this property

Alpenhotel Fleurs de Zermatt

4-star spa hotel, walk to Matterhorn Ski Paradise
Along with a full-service spa, this smoke-free hotel has ski-in/ski-out access and an indoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include an outdoor pool, a health club and a bar/lounge. All 38 rooms feature thoughtful touches such as espresso makers and bathrobes, plus complimentary wireless Internet access and flat-screen TVs with cable channels. Guests will also find premium bedding, free bottled water and hairdryers.
Alpenhotel Fleurs de Zermatt offers 38 forms of accommodation with espresso makers and a safe. Beds feature premium bedding. 39-inch Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–11 AM
  • 1 bar

Things to do

  • Art gallery
  • Full-service spa
  • Health club
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Ice skating
  • Indoor pool
  • Mountain biking
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Children's games
  • Children's toys
  • Dry-cleaning service
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Ski-in/ski-out access
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German

Business services

  • 1 meeting room
  • Business centre
  • Conference centre (388 square feet of space)

Outdoors

  • Pool sunloungers
  • Terrace

Spa

  • 2 treatment rooms
  • Body treatments
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer

Entertainment

  • 39-inch flat-screen TV
  • TV channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Desk
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in between 3:30 PM and 11 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property for check-in information
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are available for CHF 20 per day

Property payment types

JCB InternationalMastercardAmerican ExpressVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Crib (infant bed) fee: CHF 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

The seasonal pool will be open from January to December
Pool access available from 7:00 AM to 9:00 PM
Children under 12 years old are not allowed in the spa without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alpenhotel Fleurs Zermatt Hotel
Alpenhotel Fleurs Hotel
Alpenhotel Fleurs Zermatt
Alpenhotel Fleurs

Frequently asked questions

Can I cancel my reservation for free at Alpenhotel Fleurs de Zermatt and receive a full refund?
Yes, Alpenhotel Fleurs de Zermatt offers free cancellation on select room rates, because flexibility matters! Please refer to Alpenhotel Fleurs de Zermatt cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Alpenhotel Fleurs de Zermatt?
As of Jul 14, 2020, prices found for a 1-night stay for 2 adults at Alpenhotel Fleurs de Zermatt on Aug 1, 2020 start from CA $360, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this hotel have a pool?
Yes, this property has an indoor pool and an outdoor pool. Pool access is from 7:00 AM to 9:00 PM.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Alpenhotel Fleurs de Zermatt doesn't offer parking.
What time is check-in at Alpenhotel Fleurs de Zermatt?
Check-in is from 3:30 PM to 11 PM.
What time is check-out at Alpenhotel Fleurs de Zermatt?
Checkout is at 11 AM.
Where is Alpenhotel Fleurs de Zermatt located?
Situated in Zermatt, this spa hotel is within 1 mile (2 km) of Zermatt–Sunnegga Funicular and Matterhorn Ski Paradise. Matterhorn Museum and St. Mauritius Church are also within 15 minutes. Zermatt Station and Zermatt Gornergratbahn Station are within a 5-minute walk.

Guest reviews

Overall score and ratings for Alpenhotel Fleurs de Zermatt

4.7
Exceptional
5 - Excellent
216
4 - Good
47
3 - Okay
11
2 - Mediocre
5
1 - Poor
3
4.9
Cleanliness
4.6
Service and Staff
4.5
Amenities
4.8
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a fabulous stay here at Fleurs de Zermatt! The facilities are very clean, updated, and beautiful. Service was excellent. We especially loved the huge breakfast buffet (with unlimited specialty coffee drinks!), the lovely views, awesome location, ski room with heated lockers, and fabulous spa and pool area. This was our first time to Zermatt-- but if we ever return, I don't even want to look for a different hotel. We were extremely satisfied!

Stayed 6 nights in Feb 2020

2/5

  • Liked: Cleanliness, property conditions & facilities
  • Disliked: Staff & service

You are greeted at reception with a sign that says no food or drink in the rooms and a fine of 500 Swiss if you disobey. This isn’t a youth hostel. We asked reception to check if the room was free at 3pm on arrival (which it was) rather than check in at 3.30 as we had guests who had travelled long haul. Reception and the management refused to check with house keeping so we had to wait in the lobby when we knew the room as ready to be occupied. Never had this attitude in my life. Great shame that a nice hotel is ruined by rules and bad attitude. Breakfast staff were great and the older staff on reception were fine but this is a hotel run for the convenience of management not guests

Stayed 7 nights in Feb 2020

3/5

  • Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel (if you like being treated as child)

First, I will start with the good bits... The hotel is conveniently located about 5-7 minutes walk from the train station and just outside of the main Zermatt High Street so its quiet. Our room was large with a view of the Matterhorn. The bed was comfortable and there was plenty of storage in the room. As for the bad bits, the room is so very hot and the only option to cool it down was to leave the balcony door open. This could be a problem in bad weather. Second, the breakfast was poor and so we skipped it after the first morning. Now the childish part... my wife and I were celebrating so we called reception to request champagne flutes but were promptly told there was no drinking in the room but we could enjoy it in their lobby instead. We found this incredibly odd but continued on with our night. Upon checking out, we noticed a small sign that says "No food, snacks or drinks in the room! FINE 500CHF." I have never seen such an absurd rule at any hotel not to mention a ridiculously high fee. Additionally, the rule was never mentioned at the time of booking or upon check-in. It seemed their "rule" was purposely not mentioned in order to earn additional fees at an already expensive hotel. For that, I would not stay here again as I'm capable of having a glass or snack in my room without spilling like a child.

Stayed 2 nights in Feb 2020

3/5

  • Liked: Cleanliness, property conditions & facilities, room comfort
  • Disliked: Staff & service

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is very nice and modern. The staff spoke English and very accommodating to me as I was a solo traveler and did not know where to go for skiing. My room was very nice and my view each morning was breathtaking. I will definitely be staying here again.

Stayed 3 nights in Jan 2020