The hotel is immaculately maintained, and staff is friendly, attentive, and ready to provide assistance if needed. Thomas at the front desk was especially helpful in answering questions about train service to the airport as well as several other matters. Breakfast offered a good variety in a nicely decorated sitting area. The hotel itself appears to have been a mansion of some sort in years gone by, and has some impressive architectural features. Our room was on the small side, though otherwise very comfortable. Bruges itself is a historical gem, with well-preserved medieval buildings and canals. There are more restaurants than one can count within easy walking distance. An enjoyable visit.