Zaros Vacation Packages

I wish I had spent more of my time in Crete here!

Fantastic place for kids and families

We were there to relax during a wedding we were attending. Never antipated the place to be overrun by children. we could not even get in the pool.

We had a nice time here, the kids did too. We liked the pools and the gardens were nice. Maintenance is certainly lacking. The water slides were dirty as well as the area around them. This was not the case with the roads and paths around the resort who were cleaned daily and the cleaners were lovely and friendly. The room was comfortable and big. The view was nice but again maintenance and cleanliness was subpar. Yes the cleaner was doing her best- probably but the scale built up and lack of attention to detail was evident especially in the shower. The room and we would say the place generally is tired and you can tell that corners are being cut. The food was hit and miss. We went on an all-inclusive which is fine if you’re not expecting any snacks that were almost non-existent. It was also our first time in an all-inclusive and we will probably think twice before booking again this type, as unfortunately the quality of the food was not to our liking. The beer was good the coffee was bad. We would go again just for the pools the beach and the convenience

This hotel, like many others marked as “VIP Access,” offers no real benefits. Despite clear upgrade availability the night before check-in, we were told nothing was available once we mentioned VIP status—a recurring pattern where upgrades are consistently denied using vague excuses. If a non-VIP guest wanted to pay, I’m certain a room would have been available. There was no recognition, no perk, no welcome amenity—nothing. Even after raising the issue with guest relations, no effort was made to address it. Additionally, the advertised valet parking doesn’t exist and isn’t needed—it’s just misleading. This feels more like a marketing trick than a real program. I strongly urge you to review and remove this hotel from the VIP Access list.