Title: Zanzibar Serena Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Zanzibar Serena Hotel Luxury Zanzibar Town hotel connected to a shopping center, steps from Nakupenda Beach ![Outdoor pool, pool umbrellas, lifeguards on site](https://images.trvl-media.com/lodging/1000000/90000/84000/83951/f83d911c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/1000000/90000/84000/83951/dc8c8bc2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/90000/84000/83951/8b9ba06c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/1000000/90000/84000/83951/b04d3bba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Honeymoon Suite | View from room](https://images.trvl-media.com/lodging/1000000/90000/84000/83951/1c4c7c73.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Zanzibar Serena Hotel provides a peaceful escape on Nakupenda Beach. Travelers can book facials at the spa, relax by the outdoor pool, or savor seafood at either of the two restaurants. The hotel includes a complimentary daily manager's reception and offers WiFi in all rooms. VIP Access 9.0 Wonderful ## Popular amenities - - Bar - Spa - Parking included - Room service - Housekeeping VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=83951&PinnedHotelID=83951&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=83951&PinnedHotelID=83951&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=83951&PinnedHotelID=83951&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=83951&PinnedHotelID=83951&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=83951&PinnedHotelID=83951&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=83951&PinnedHotelID=83951&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=83951&PinnedHotelID=83951&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=83951&PinnedHotelID=83951&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![Standard Double room](https://images.trvl-media.com/lodging/1000000/90000/84000/83951/9e6ac0aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double room 8.0 Very good 9 reviews ### Highlights Balcony Individually furnished Air conditioning Free cribs/infant beds LCD TV Separate bedroom Blackout drapes/curtains Premium bedding - 280 sq ft - Partial ocean view - Sleeps 2 - 1 King Bed OR 2 Twin Beds ![Superior Double or Twin Room, Ocean View](https://images.trvl-media.com/lodging/1000000/90000/84000/83951/e853ae02.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double or Twin Room, Ocean View ### Highlights Balcony Individually furnished Air conditioning LCD TV Separate bedroom Blackout drapes/curtains Premium bedding Separate bathtub and shower - 301 sq ft - Ocean view - Sleeps 2 - 1 King Bed OR 2 Twin Beds ![Executive Suite | Living room](https://images.trvl-media.com/lodging/1000000/90000/84000/83951/b90ca99c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Balcony Individually furnished Air conditioning LCD TV Separate bedroom Blackout drapes/curtains Premium bedding Separate bathtub and shower - 624 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/90000/84000/83951/8161ce40.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room - Sleeps 2 ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/90000/84000/83951/df6f6f64.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prime Room Sea View - Sleeps 2 ### Executive Double Suite - Sleeps 2 ### Premium Double Suite - Sleeps 2 ### Single Prime Suite For Single Use - Sleeps 1 ![Living area](https://images.trvl-media.com/lodging/1000000/90000/84000/83951/c21670af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZanzibar-Town-Hotels-Zanzibar-Serena-Hotel.h83951.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZanzibar-Town-Hotels-Zanzibar-Serena-Hotel.h83951.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-6.16337%2C39.18614&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=c94ODkYue-kikADm7lGj0FaWaJ4=) Kelele Square, Stone Town, Zanzibar Town #### What's nearby - Shangani Beach - 3 min walk - 0.3 km - Old Fort - 3 min walk - 0.3 km - Forodhani Gardens - 5 min walk - 0.5 km - Zanzibar Ferry Terminal - 10 min walk - 0.9 km - Slave Market - 10 min walk - 0.9 km #### Getting around - Zanzibar Intl. Airport (ZNZ) - 16 min drive #### Restaurants - ‪Forodhani Park - ‬6 min walk - ‪House of Karafuu - ‬6 min walk - ‪Zenji Garden Café - ‬8 min walk - ‪Beach House Restaurant - ‬1 min walk - ‪Livingstone Beach Restaurant - ‬4 min walk ## About this property ### Zanzibar Serena Hotel Luxury family-friendly hotel near Nakupenda Beach Located close to Shangani Beach and Old Fort, Zanzibar Serena Hotel provides a poolside bar, a free daily manager's reception, and a terrace. With amenities like a beachfront location and sun loungers, this hotel is the perfect place to soak up the sun. Treat yourself to a massage, a facial, or a body treatment at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and seafood. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden. You'll also enjoy perks such as: - An outdoor pool and a children's pool, along with pool umbrellas and a lifeguard on site - Free self parking - Bike rentals, a roundtrip airport shuttle (surcharge), and babysitting (surcharge) - Luggage storage, a porter/bellhop, and concierge services - Guest reviews give top marks for the helpful staff Room features All 51 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning. More amenities include: - Designer toiletries, separate tubs/showers, and hair dryers - 21-inch LCD TVs with premium channels - Balconies, childcare services, and electric kettles ## Similar properties ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/10000000/9860000/9854500/9854453/0472889c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Hyatt Zanzibar Stone Town - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 259 reviews CA $595 CA $701 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=9854453&PinnedHotelID=9854453&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, open 8:00 AM to 7:00 PM, sun loungers](https://images.trvl-media.com/lodging/9000000/8980000/8977800/8977778/c68b77a7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tembo House Hotel Stone Town - Pool - Spa - Kids pool - Parking included 8.6 Excellent 900 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=8977778&PinnedHotelID=8977778&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8 AM to 7 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/24000000/23070000/23060800/23060759/f9351f6c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Verde Zanzibar - Azam Luxury Resort & Spa Zanzibar Town - Pool - Spa - Kids pool - Parking included 9.0 Wonderful 136 reviews CA $230 CA $280 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=23060759&PinnedHotelID=23060759&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/6000000/6000000/5997600/5997509/6b4cbb7e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Zanzibar Palace Hotel Stone Town - Breakfast included - Spa - Free WiFi - Restaurant 9.2 Wonderful 146 reviews CA $175 CA $215 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=5997509&PinnedHotelID=5997509&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/50000000/49290000/49290000/49289906/0cfdde90.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Upendo House Hotel Stone Town - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 69 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=49289906&PinnedHotelID=49289906&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/6000000/5430000/5427400/5427360/63dc0073.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Maru Maru Hotel Stone Town - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 564 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=5427360&PinnedHotelID=5427360&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach](https://images.trvl-media.com/lodging/28000000/27480000/27475000/27474904/becd343b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Madinat Al Bahr Business & Spa Hotel Zanzibar Town - Pool - Spa - Free airport shuttle - Kids pool 8.8 Excellent 88 reviews CA $213 CA $259 total includes taxes & fees Nov 11 - Nov 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=27474904&PinnedHotelID=27474904&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/4000000/3890000/3881700/3881643/c7da3c10.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Seyyida Hotel And Spa Stone Town - Pool - Breakfast included - Spa - Free WiFi 8.2 Very good 217 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=3881643&PinnedHotelID=3881643&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; ocean views](https://images.trvl-media.com/lodging/9000000/8360000/8357000/8356996/2121ae6f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Spice Tree by Turaco Stone Town - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 500 reviews CA $167 CA $206 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=8356996&PinnedHotelID=8356996&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/70000000/69370000/69364700/69364609/0853bc68.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Golden Tulip Zanzibar Airport Zanzibar Town - Pool - Spa - Kids pool - Parking included 8.8 Excellent 102 reviews CA $258 CA $315 total includes taxes & fees Nov 21 - Nov 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=69364609&PinnedHotelID=69364609&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Onsite parking includes off-street options ### Food and drink - 2 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar - Couples/private dining - Free daily manager's reception - Private picnics - Snack bar/deli ### Restaurants on site - Baharia Restaurant - Terrace Restaurant ### Things to do - Arcade/game room - Bicycle rentals - Children's pool - Full-service spa - Library - Outdoor pool ### Family friendly - Arcade/game room - Children's pool - In-room babysitting (surcharge) - Laundry facilities - Lifeguards on site - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service ### Business services - 24-hour business center - 621 square feet of conference space - Meeting room ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Picnic area - Pool umbrellas - Terrace ### Full-service spa - 2 treatment rooms - Body scrubs - Couples treatment rooms - Facials - In-room massages - Manicures/pedicures - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 3 floors - Banquet hall - Designated smoking areas - Lifeguards - Mosquito nets ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bathrobes - Designer toiletries - Hair dryer - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 21-inch LCD TV with premium cable/satellite channels ### Food and drink - 24-hour room service - Champagne service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Air conditioning - Desk - Individual furnishings - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: noon; Check-in end time: midnight Early check-in subject to availability An early check-in fee will be charged Contactless check-in available Late check-in subject to availability ### Check-out Check-out before 10:00 AM Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 5.00 per person, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 90800 per person (one-way) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number Z0000010668 ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Hotel Serena Zanzibar Serena Hotel Zanzibar Serena Zanzibar Serena Zanzibar Hotel Zanzibar Serena Zanzibar Serena Hotel Zanzibar Serena Hotel Hotel Zanzibar Serena Hotel Zanzibar Town Zanzibar Serena Hotel Hotel Zanzibar Town ## Frequently asked questions ### Does Zanzibar Serena Hotel have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Zanzibar Serena Hotel? > As of Nov 6, 2025, prices found for a 1-night stay for 2 adults at Zanzibar Serena Hotel on Dec 6, 2025 start from CA $370.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Zanzibar-Town-Hotels-Zanzibar-Serena-Hotel.h83951.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Zanzibar Serena Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Zanzibar Serena Hotel? > Self parking is free at this property. ### What time is check-in at Zanzibar Serena Hotel? > Check-in start time: noon; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Zanzibar Serena Hotel? > Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability). ### Does Zanzibar Serena Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 90800 per person applies. ### Where is Zanzibar Serena Hotel located? > Located in Stone Town, this beachfront hotel is in the city center, just steps from Nakupenda Beach and Shangani Beach. Old Fort and Forodhani Gardens are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Zanzibar Serena Hotel Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.4 Location ### 9.4 Staff & service ### 8.4 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 158 8 - Good 54 6 - Okay 15 4 - Poor 8 2 - Terrible 4 ### 10/10 Excellent #### Thomas Jul 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel was marvelous - great location, fabulous views of the ocean and the friendliest staff we've ever had ![Our balcony overlooking the Indian Ocean ](https://a.travel-assets.com/ugc/hotel-reviews/0d43bd78-321a-4b07-b10c-d9db1d5a9380-1753707936827.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Wonderful room ](https://a.travel-assets.com/ugc/hotel-reviews/4efd232a-f1a1-4479-80ed-f33f7080e13f-1753707936377.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Interesting decor ](https://a.travel-assets.com/ugc/hotel-reviews/29b812e9-2c7f-4825-bc69-b0828dd272fd-1753707936021.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Architectural delight ](https://a.travel-assets.com/ugc/hotel-reviews/da7d2587-a330-43d3-8b0c-4319b993234d-1753707936885.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Thomas Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Diana Nov 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Absolutely amazing! I will definitely be back. Everyone treats you like family. Excellent service. Fabulous food. Beautiful accommodations. ##### Diana Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Jane Apr 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, staff very courteous. I had a great room with a balcony facing the ocean. Very comfortable. Breakfast was plentiful and delicious. ##### Jane Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Lucille May 24, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Zanzibar Serena is a lovely hotel in StoneTown. I wish I had stayed there for my leisure/personal visit as well. The staff are lovely. The pool is wonderful. The food is nice. All around, a terrific place to stay and conveniently located. ##### Lucille Stayed 3 nights in May 2023 ### 10/10 Excellent #### Alka Dec 28, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Superbly helpful and friendly staff. Located in a very central area….easy to walk to nearby attractions like Freddie Mercury house etc. Plenty of taxis right outside the hotel. Hotel staff very very friendly and helpful for organizing any tours/taxis. ##### Alka Stayed 5 nights in Dec 2023 ### 10/10 Excellent #### Susan Feb 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent ##### Susan Stayed 2 nights in Jan 2024 ### 8/10 Good #### Jim May 22, 2023 Liked: Cleanliness, staff & service Property is at best rustic, we had heard Serena is a top brand hotel group, not based on what this hotel looks and feels like ##### Jim Stayed 3 nights in May 2023 ### 10/10 Excellent #### Jean A Aug 11, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful staff. Responsive and friendly. Charming room. Well furnished and cared for. Pool is clean and attractive. ##### Jean A Stayed 3 nights in Aug 2023 ### 10/10 Excellent #### cindy Oct 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely property in a quiet corner of Stonetown. Great swimming pool. Historic quality of hotel added a charming feel. Most rooms overlook the ocean. The amenities were complete and the room was very comfortable. Spend a little extra to get an outside balcony or verandah. The staff was wonderful and helpful. There are lots of restaurants nearby. I can't speak for the food at the on property restaurant since I had to leave early and skipped the breakfast. I would definitely stay here again on a Stonetown visit. ##### cindy Stayed 1 night in Sep 2024 ### 4/10 Poor #### Ian Oct 18, 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The property is in a good location but is extremely tired and old fashioned. They are installing an elevator but this was right next to our room so very noisy works. The entire facilities need a major renovation. The staff were wonderful especially Johannes in the concierge. ##### Ian Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Anne G Oct 24, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Zanzibar Serena Hotel is a gem. The staff is extremely helpful and courteous. They helped us find guides, get to Prison Island, find places to shop for certain items, the list goes on. The room was quiet and very comfortable with a large balcony. The food was excellent. The location is fabulous -- right on the water. Also, we had a late flight out and were able to store our luggage and use the all the amenities of the hotel. We could even shower before leaving! I highly recommend this hotel. I can't imagine finding a better one. ##### Anne G Stayed 1 night in Oct 2023 ### 2/10 Terrible #### MUSLIM Jan 5, 2023 Liked: Cleanliness Disliked: Property conditions & facilities Needs a serious upgrade The room was not worth the price paid ##### MUSLIM ### 2/10 Terrible #### Igor Jun 30, 2024 Disliked: Cleanliness Upon check out I received the bill which had 2 same numbers in it. When I argued, they cancelled one of them but afterwards, on the way to ferry they called the driver and started asking for more moneys. Even after check out. Hotel after all is good, most of the staff are friendly. But guys, check the bills and be careful. ##### Igor Stayed 1 night in Jun 2024 ### 6/10 Okay #### Rozmin Jul 3, 2024 Liked: Cleanliness, staff & service Hotel does not have an elevator. People struggle to take stairs up to their floors. Rooms look tired and need refurbishing. Rooms also need more lighting - feel dark and depressing. ##### Rozmin Stayed 2 nights in Jun 2024 ### 4/10 Poor #### Dialla Oct 31, 2023 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities they give expedia customers the rubbish rooms, i had to fight to get my room changed, they gave me a horrible room. ##### Dialla Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Muna Sep 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel with amazing staff ##### Muna Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Richard Aug 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The bed was perfect and our room had a nice view of the pool and ocean. The staff, Rabia, Yunus, and Yussuf Big to name only a few were great. A perfect place to stay for 4 days before our safari. ![](https://a.travel-assets.com/ugc/hotel-reviews/609a7c90-1228-4341-9500-137d329e7f90-1755266507498.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Richard Stayed 4 nights in Aug 2025 ### 8/10 Good #### Esther Aug 1, 2025 Liked: Cleanliness Was suppose to get a bottle of wine- did not get. Had to schlep an ok. Bottle of wine back to the us. Almost not worth it. Also 10 dollar credit was not honored u til u brought t it up. I get asked to hire their colleagues for tour guide (which was fine, but I felt like a source of commodity). It did t make me feel very good. Also did t feel so good getting feeling somewhat whenever I was buying wine when I was by myself in ##### Esther Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Nesan Jul 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property Amazing Staff Shoutout to David and the breakfast staff they are amazing!! ##### Nesan Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### stacy Jul 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities It was wonderful, staff was great and pool was beautiful and the live music was the best!!! I will stay there again if I go back!!! ![View from room](https://a.travel-assets.com/ugc/hotel-reviews/edff9ff8-3848-414b-96fc-cabfb2d853a2-1752449521172.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Same but sunset ](https://a.travel-assets.com/ugc/hotel-reviews/ab17326a-410a-43b1-a964-26854e7bd74e-1752449520669.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from pool](https://a.travel-assets.com/ugc/hotel-reviews/565c1046-8d5c-43e8-996e-1b6a9353fe3f-1752449520787.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### stacy Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### katherine Jul 13, 2025 Liked: Cleanliness, property conditions & facilities Beautiful property, great service, delicious food!! ##### katherine Stayed 1 night in May 2025 ### 10/10 Excellent #### Verified traveller Apr 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Wonderful and very special hotel ##### Verified traveller Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Torkil Mar 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastisk opphold på Zanzibar Vi hadde et supert opphold på Zanzibar og Serena hotell. Kan sterkt anbefale hotellet. ##### Torkil Stayed 7 nights in Feb 2025 ### 6/10 Okay #### Lisbeth Jan 26, 2025 Liked: Cleanliness, staff & service #### Really nice hotel - needs an upgrade The hotel has a great location, and a really nice pool. But there are stairs to get everywhere. No elevators. The staff was exceptionally service minded - and helpful. But we did not get any recognition for the Hotels.com membership - we should have gotten a bottle of wine and som discount on the VIP membership. ![](https://a.travel-assets.com/ugc/hotel-reviews/1BB19362AECD8EC90F68D469C002A0D88AA47BB41737892361647.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/10F231BA529C36DE5D0651501346DCACB33AD4751737892358898.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F1AA5AD818AC9FBE5CE842D4D30A74830C80A4C81737892361940.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lisbeth Stayed 2 nights in Jan 2025 ### 4/10 Poor #### Noor Jan 8, 2025 Disliked: Staff & service, property conditions & facilities Property rundown and staff doesn’t care ##### Noor Stayed 1 night in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Sandbourne Santa Monica, Autograph Collection](https://www.expedia.ca/Los-Angeles-Hotels-Sandbourne-Santa-Monica.h126563.Hotel-Information) > > [Hotels in Toronto](https://www.expedia.ca/Toronto-Hotels.d178314.Travel-Guide-Hotels) > > [Hotels in Amalfi Coast](https://www.expedia.ca/Amalfi-Coast-Hotels.d180060.Travel-Guide-Hotels) > > [All Inclusive Resorts and Hotels in Ecuador](https://www.expedia.ca/Destinations-In-Ecuador-All-Inclusive-Hotel.0-0-d51-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Coast Osoyoos Beach Hotel](https://www.expedia.ca/Osoyoos-Hotels-Coast-Osoyoos-Beach-Hotel.h994433.Hotel-Information) > > [Hotels in Istanbul](https://www.expedia.ca/Istanbul-Hotels.d178267.Travel-Guide-Hotels) > > [Hotels in Bradenton](https://www.expedia.ca/Bradenton-Hotels.d6020.Travel-Guide-Hotels) > > [Hotels in Punta Cana](https://www.expedia.ca/Punta-Cana-Hotels.d601906.Travel-Guide-Hotels) > > [Bedford Regency Hotel](https://www.expedia.ca/Victoria-Hotels-Bedford-Regency-Hotel.h6168.Hotel-Information) > > [Hilton Orlando Lake Buena Vista - Disney Springs® Area](https://www.expedia.ca/Orlando-Hotels-Hilton-Orlando-Lake-Buena-Vista-Disney-Springs-Area.h11652.Hotel-Information) > > [Hotels in Saint-Germain-des-Prés](https://www.expedia.ca/Saint-Germain-Des-Pres-Paris-Hotels.0-n6138721-0.Travel-Guide-Filter-Hotels) > > [Hotels in Eastend](https://www.expedia.ca/Eastend-Hotels.d6277366.Travel-Guide-Hotels) > > [Cheap Hotels in Romantic Zone](https://www.expedia.ca/Romantic-Zone-Puerto-Vallarta-Hotels-Cheap-Hotels.0-n6051315-0-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Glencoe](https://www.expedia.ca/Glencoe-Hotels.d6054587.Travel-Guide-Hotels) ### Flights > [Flights from Nadi (NAN) to Edmonton (YEG)](https://www.expedia.ca/lp/flights/nan/yeg/nadi-to-edmonton) > > [Flair Airlines](https://www.expedia.ca/Flair-Airlines-Flights.cF8.Travel-Guide-Airlines) > > [Flights from Phoenix (PHX) to Nashville (BNA)](https://www.expedia.ca/lp/flights/phx/bna/phoenix-to-nashville) > > [Flights from Goffs (YHZ) to San Francisco (SFO)](https://www.expedia.ca/lp/flights/yhz/sfo/halifax-to-san-francisco) > > [Flights from Lincoln (YFC) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/yfc/las/fredericton-to-las-vegas) > > [Flights from Toronto (YYZ) to Ahmedabad (AMD)](https://www.expedia.ca/lp/flights/yyz/amd/toronto-to-ahmedabad) > > [Flights from Toronto (YYZ) to Brownsville (BRO)](https://www.expedia.ca/lp/flights/yyz/bro/toronto-to-brownsville) > > [Flights from Portland (PDX) to Seattle (SEA)](https://www.expedia.ca/lp/flights/pdx/sea/portland-to-seattle) > > [Flights from Windsor (YQG) to Ottawa (YOW)](https://www.expedia.ca/lp/flights/yqg/yow/windsor-to-ottawa) ### Activities > [Things to do in Buffalo](https://www.expedia.ca/Things-To-Do-In-Buffalo.d602674.Travel-Guide-Activities) ### Packages > [Botswana Vacations](https://www.expedia.ca/Botswana.d22.Destination-Travel-Guides) > > [Nova Scotia Vacations](https://www.expedia.ca/Nova-Scotia.d11173.Destination-Travel-Guides) ### Vacation Rentals > [Athens Vacation Rentals](https://www.expedia.ca/Athens-Vacation-Rentals.d178231.Travel-Guide-VacationRentals) ### General > [Visit Madawaska](https://www.expedia.ca/Madawaska.dx6344741) > > [Visit Downtown San Diego](https://www.expedia.ca/San-Diego-Downtown-San-Diego.dx800123)