Exterior

Reviews of Red Roof Inn Columbus - Hebron

2 out of 5
Red Roof Inn Columbus - Hebron
10668 Lancaster Rd, I-70 At Exit #127, Sr-37 (lancaster Road, Hebron, OH

Reviews

6.8
Rating 10 - Excellent. 130 out of 716 reviews" "
Rating 8 - Good. 216 out of 716 reviews" "
Rating 6 - Okay. 189 out of 716 reviews" "
Rating 4 - Poor. 108 out of 716 reviews" "
Rating 2 - Terrible. 73 out of 716 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

craig j

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was friendly as we entered the area. And it allowed my buddy (dog) to stay with me.
Stayed 1 night in Apr 2024
Response from Kerry-Lee RediResponse Specialist on Apr 13, 2024
Dear Craig,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - HEBRON. We are happy you liked our friendly staff and free pet policy. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Elizabeth

Travelled with pets
Disliked: Amenities, property conditions & facilities
Property smelled of smoke and is in desperate need of an upgrade. The area was very noisy all night long.
Stayed 1 night in Apr 2024
Response from Olivia RediResponse Specialist on Apr 10, 2024
Thank you, Elizabeth, for telling us about your stay at the Red Roof Inn Columbus - Hebron. I am disappointed that your experience was less than satisfactory due to the unpleasant odor you encounter, the noise disturbance and all the other concerns mentioned. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Sharma RediResponse Specialist on Apr 4, 2024
Thank you for taking the time to write about experience at the RED ROOF INN COLUMBUS - HEBRON. Christopher, I am happy to hear that you found our hotel to be clean. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Christopher, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 Okay

Alfred

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The toilet was broken. Wouldn't flush. The room next door also had a maintenance issue and they changed rooms. I do like the pet friendly policy. It helps.
Stayed 1 night in Mar 2024
Response from Xao RediResponse Specialist on Mar 26, 2024
Thank you for sharing your feedback with us, Alfred. The team at the Red Roof Inn Columbus - Hebron was pleased to know that you liked our pet-friendliness. However, you made mention of the faulty toilet in your room and the other guest's maintenance issue. As such, your sentiments have been shared with the property in an effort to address them.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Kristi

Stayed 2 nights in Mar 2024
Response from Nishaye RediResponse Specialist on Apr 7, 2024
Hello Kristi, The staff at the Red Roof Inn Columbus - Hebron and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Amy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the most disgusting hotel I’ve ever stayed in. The first room was not clean so I was put in another which was just as filthy. Bad smell, dirty sheets and comforter, hair in the shower, dirt and old food by the sink. Ants on the consol where the fridge was. No way I was getting in the bed or the shower. I didn’t feel safe in the room because the door had a 2 inch gap at the bottom. I requested me money back which they did initially however it appears they have since charged my card again so I’m still dealing with this. I will seek legal action if they don’t refund my money. I’m considering reporting this hotel to the health dept. that’s how bad it was. Don’t stay here! Expedia should take this hotel off their list. It’s awful.
Stayed 3 nights in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 18, 2024
Hello Amy,Thank you for your review of our Red Roof Inn Columbus - Hebron. We are disappointed by your scoring of our property and to know that you were displeased with the cleanliness of the room, you found there to be an odor, insects and you felt unsafe. This is regrettable to hear. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We wish you the best in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good overall and decent price.
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on Mar 14, 2024
Thank you for taking the time to write about experience at the RED ROOF INN COLUMBUS - HEBRON. Jonathan, I am glad to read that you had a great encounter with us and we truly appreciate your kind remarks about your pretty good overall experience and you found our price to be decent. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Jonathan, and can't wait to see you back at Red Roof soon, where we can continue to offer you a pretty good stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Miranda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in due to lack of house keepers No a/c or continental breakfast
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 10, 2024
Dear Miranda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - HEBRON. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the late check-in due to housekeeping, having no a/c and all other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Jan 2024
Response from Sharma RediResponse Specialist on Jan 30, 2024
Thank you for taking the time to write about experience at the RED ROOF INN COLUMBUS - HEBRON. Stephanie, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about everything was great at our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Stephanie, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,Red Roof Management

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best around!
Stayed 1 night in Jan 2024
Response from Gabrielle RediResponse Specialist on Jan 27, 2024
Thank you for taking a moment to leave a review, Stephanie. The staff and I at the Red Roof Inn Columbus - Hebron appreciate your 5/5 score following your stay. I am happy that you considered us to be the best around. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best around!
Stayed 1 night in Jan 2024
Response from Gabrielle RediResponse Specialist on Jan 27, 2024
Thank you for taking a moment to leave a review, Stephanie. The staff and I at the Red Roof Inn Columbus - Hebron appreciate your 5/5 score following your stay. I am thrilled that you found our hotel to be the best around. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best around!!
Response from Kamaria RediResponse Specialist on Jan 22, 2024
Dear Stephanie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - HEBRON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever!
Response from Oshane RediResponse Specialist on Jan 20, 2024
Dear Stephanie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - HEBRON. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

6/10 Okay

Suprima

Stayed 3 nights in Jan 2024
Response from Gabrielle RediResponse Specialist on Jan 21, 2024
Thank you for taking a moment to leave a review, Suprima. The staff and I at the Red Roof Inn Columbus - Hebron appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.With thanks, Red Roof Management

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the area!
Response from Oshane RediResponse Specialist on Jan 20, 2024
Dear Stephanie, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - HEBRON. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel around!

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best around!
Stayed 3 nights in Jan 2024
Response from Antonio,RediResponse Specialist on Jan 18, 2024
Dear Stephanie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - HEBRON. It’s great to hear that you found our property/rooms to be suitable for your accommodation needs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the area!
Response from Antonio,RediResponse Specialist on Jan 18, 2024
Dear Stephanie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - HEBRON. It’s great to hear that you found our property/rooms to be conveniently located and suitable for your accommodation needs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel around!
Response from Antonio,RediResponse Specialist on Jan 18, 2024
Dear Stephanie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - HEBRON. It’s great to hear that you found our property/rooms to be suitable for your accommodation needs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

6/10 Okay

Randy

Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on Feb 7, 2024
Hello Randy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbus - Hebron and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all around!
Response from Antonio,RediResponse Specialist on Jan 14, 2024
Dear Stephanie,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - HEBRON. It’s great to hear that you loved our property and found it suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here!
Response from Antonio,RediResponse Specialist on Jan 14, 2024
Dear Stephanie,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - HEBRON. It’s great to hear that you loved our property and found it suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel around!
Response from Antonio,RediResponse Specialist on Jan 14, 2024
Dear Stephanie,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - HEBRON. It’s great to hear that you loved our property and found it suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Response from Antonio,RediResponse Specialist on Jan 14, 2024
Dear Stephanie,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - HEBRON. It’s great to hear that you loved our property and found it suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

8/10 Good

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on Jan 14, 2024
Hello Misty, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS - HEBRON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in this area with the best prices!
Stayed 1 night in Jan 2024
Response from LaTunde Murrant. Rediresponse Specialist on Jan 9, 2024
Dear Stephanie,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - HEBRON. I'm so glad we earned your 5/5 score. At Red Roof we are thrilled to read that we are the best hotel in the area with the best rates. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel around!
Stayed 1 night in Dec 2023
Response from LaTunde Murrant. Rediresponse Specialist on Jan 9, 2024
Dear Stephanie,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - HEBRON. I'm so glad we earned your 5/5 score. At Red Roof we are thrilled to read that we are the best hotel around. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have zero complaints! Incredible staff, great location, and super clean rooms and lobby
Stayed 2 nights in Jan 2024
Response from LaTunde Murrant. Rediresponse Specialist on Jan 9, 2024
Dear Stephanie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - HEBRON. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding our cleanliness, incredible staff and all the positives that you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is hands down the cleanest, friendliest, and best priced hotel I have ever been to. The staff is so kind and always cleaning/stocking things. Very hard workers, just amazing!
Stayed 1 night in Jan 2024
Response from LaTunde Murrant. Rediresponse Specialist on Jan 9, 2024
Dear Stephanie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - HEBRON. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding our cleanliness, kind staff and all the positives that you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Joseph, Newark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
IF YOU CARE ABOUT WHAT I AM SAYING, YOU WILL CONTACT ME I HAD A RESERVATION FOR TWO ROLMS FOR TWO NIGHTS AND YOU COULD NOT FIND ME NOR WOULD YOU HONOR THE RATE- IF YOU CARE ABOUT ME AND I DOUBT THAT YOU DO, YOU SHOULD COMPENSATE ME FOR THOSE ROOMS DR JOSEPH FROEHLE ELHEORF2@YAHOO.COM
Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on Jan 1, 2024
Dear Joseph, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN COLUMBUS - HEBRON. I do apologize for the issues you highlighted. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

6/10 Okay

Chris

Stayed 1 night in Dec 2023
Response from Kamaria RediResponse Specialist on Dec 20, 2023
Hello Chris, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS - HEBRON and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Chris

Stayed 1 night in Dec 2023
Response from Kamaria RediResponse Specialist on Dec 17, 2023
Hello Chris, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS - HEBRON and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on Dec 6, 2023
Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS - HEBRON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good value
Clean, nice helpful staff , great for the price
Stayed 2 nights in Nov 2023
Response from Oshane RediResponse Specialist on Dec 5, 2023
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - HEBRON . We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the cleanliness, nice helpful staff and great price. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 Excellent

Xinhui

Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on Dec 9, 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS - HEBRON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and convenient to gas station and restaurants.
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on Nov 13, 2023
Dear Rachel, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN COLUMBUS - HEBRON regarding the easy check in and convenience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Nov 1, 2023
Thank you, Michelle, for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS - HEBRON and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

SueAnn

Liked: Cleanliness
Very noisy near truck stop.Walls thin.
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Oct 30, 2023
Dear SueAnn,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS - HEBRON. I am sorry that your experience did not meet your expectations due to the noise disturbance you mentioned and the thickness of the walls not being up to your standards.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

4/10 Poor

Andrea

Liked: Cleanliness, room comfort
Disliked: Staff & service
Customer service was absolutely horrible. One of the bed frames was not there so the mattress was just laying on the floor.
Stayed 4 nights in Oct 2023
Response from Sharma RediResponse Specialist on Oct 24, 2023
Dear Andrea,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS - HEBRON. I am sorry that your experience did not meet your expectations due to our customer service not being up to your standards and the missing bed frames you mentioned.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Mary

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
A little too hot and dry in the room. Broken night stand.
Stayed 1 night in Oct 2023

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sharma RediResponse Specialist on Oct 22, 2023
Hello Earl,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS - HEBRON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ian Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk both in the evening and the morning were very help as my room was on the first floor, and I cannot carry things up stairs and there was no elevator. That you so much.
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Oct 22, 2023
Dear Ian,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - HEBRON. It's good to hear that you found our front desk staff to be very helpful and you were pleased with being granted your request.Thank you again for sharing your experience and Red Roof look forward to welcoming you back in the future! Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Rashid

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Oct 29, 2023
Hello Rashid,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS - HEBRON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you stay with us again, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean quiet friendly.
We had an quiet enjoyable evening. Close to many places to eat
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Oct 15, 2023
Dear Roberto,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - HEBRON. I am happy to read your comments regarding you had a quiet enjoyable evening and our hotel to be in close proximity to several eateries resulting in a 5/5 score.Thank you again for your kind words. Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Kay

Liked: Property conditions & facilities
Quite and clean
Stayed 1 night in Sep 2023
Response from Sharma RediResponse Specialist on Oct 15, 2023
Dear Kay,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - HEBRON. It's good to hear that you found our hotel to be quiet and clean resulting in a 5/5 score.Thank you again for your kind words. Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Oct 1, 2023
Dear Maria, Thank you for your feedback following your experience with us at the RED ROOF INN COLUMBUS - HEBRON. In response to any hindrances faced, we sincerely apologize for the less than ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

SYLVIA

Disliked: Property conditions & facilities
The website said they served breakfast which was not true. They barely had coffee. The renovations that were obviously fairly recent were not done well. Very few towels and the two they did have were thin. But room was clean. Bed was ok.
Stayed 1 night in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on Sep 23, 2023
Dear Sylvia,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - HEBRON. At Red Roof we appreciate your 6/10 score. We are happy to know that the room was clean and the bed was ok. However, you indicated that you were unsatisfied with the recent renovations done, the very few towels received and all the other concerns that you mentioned. These concerns will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 Poor

Madison

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on Sep 20, 2023
Hello Madison, The staff at the Red Roof Inn Columbus - Hebron and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Julie

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nishaye RedRoof Management RediResponse Specialist on Sep 19, 2023
Dear Julie, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Columbus - Hebron. We value you as a our guest and welcome your 3/5 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Angellee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy our stay there.
Stayed 2 nights in Sep 2023
Response from Nishaye RedRoof Management RediResponse Specialist on Sep 19, 2023
Hi Angellee, Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus - Hebron. The staff and I were happy to see that you enjoyed your stay and everything met your expectations, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist