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Reviews of Palatino Hotel

4 out of 5
Palatino Hotel
10 Kolokotroni and Koliva, Zakynthos, Zakynthos Island

Reviews

8.2

Very good

Rating 10 - Excellent. 32 out of 82 reviews" "
Rating 8 - Good. 31 out of 82 reviews" "
Rating 6 - Okay. 13 out of 82 reviews" "
Rating 4 - Poor. 3 out of 82 reviews" "
Rating 2 - Terrible. 3 out of 82 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Valentina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a room that smelled like sewage and had not been properly cleaned before our arrival. Make staff were so incredibly rude, shockingly patriarchal, self righteous and unhelpful we had to leave for a better hotel and environment. The only acceptable thing about this hotel is the hotel manager who is a professional lady who agreed to refund the money for two out of three nights we were supposed to spend at the hotel. Everything else is utterly below standard, dirty to the point of making you physically sick, and to be avoided at all costs.
Stayed 3 nights in Aug 2023

6/10 Okay

Konstantinos

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The room was nicely decorated, comfortable, the staff was very friendly and helpful. The breakfast included in the stay was great. It would cost you 20€ at a restaurant. The things that weren’t great- I very specifically selected and paid for a sea view it was more expensive than the non view rooms. They didn’t give us that room and very unapologetically told us someone else was in it. No refund for the difference was offered. Our room ended up being above the outdoor portion of the restaurant which got very noisy very early and the view was of an ugly rooftop. The other thing that wasn’t great was the cleanliness of the bathroom. I kept finding long black hairs in the sink and tub so I gave the floor a swipe with a wet towel and there were actually many of those hairs and the towel was very dirty after I wiped up. To be fair they let us in the room early because we were very jet lagged so they may have rushed the cleaning in order to be helpful.
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palatino had a huge sign. If you weren't sure where you were, all you had to do was to look for their sign. If the parking lot was full, a valet would find a spot for you.
Stayed 5 nights in Jul 2021
Response from Arvanitaki Mary - Reservation Dptm on Aug 3, 2021
Dear guest thank you very much for all your kind words and we hope to visit us again.

10/10 Excellent

boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Palatino
Great location, very friendly staff. Would definitely recommend this hotel when visiting Zakynthos
Stayed 10 nights in Jul 2021
Response from Arvanitaki Mary - Reservation Dptm on Jul 20, 2021
Thank you so much for your kind words and we hope to visit us again

8/10 Good

Krzysztof

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Arvanitaki Mary - Reservation Dptm on Jul 6, 2021
Thank you for staying in our hotel and we hope to visit us again

8/10 Good

IOANNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come back
Well presented hotel just about right for a business stay
Stayed 1 night in Nov 2019
Response from Palatino Hotel on Nov 21, 2019
Dear guest thank you for choosing our hotel for your stay and we hope to see you again!

6/10 Okay

Kwun zheng

Stayed 2 nights in Sep 2019
Response from Arvanitaki Mary-Reservation Dptm on Oct 17, 2019
Dear guest thank you for choosing our hotel, Palatino Hotel and we hope to see you again!

10/10 Excellent

Docjames

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel, quality & delicious foods at an affordable price and very friendly staff with good working ethics.
Stayed 1 night in Sep 2019
Response from Arvanitaki Mary-Reservation Dptm on Oct 17, 2019
Dear guest thank you for choosing our hotel, Palatino Hotel and we hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Palatino Hotel on Aug 21, 2019
Dear guest thank you for choosing our hotel, Palatino Hotel for your holidays and we hope to visit us again!

10/10 Excellent

Srinivas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Excellent hotel In the old town. Walking to various cafes and bus stop. Great service. Nice breakfast. Reception is really lovely. Ana was great. They even give you a welcome drink )beer, wine, juice etc). Nice rooms. Great place to stay
Stayed 2 nights in May 2019
Response from Palatino Hotel on Aug 2, 2019
Thank you and we hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Arvanitaki Mary-Reservation Dptm on Jun 19, 2019
Thank you for visiting our hotel, Palatino Hotel. We hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Palatino Hotel on Oct 30, 2018
Thank you

8/10 Good

Max, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and close to the beach. Near the restaurants and shops................
Stayed 1 night in Sep 2018

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific hotel at Zante Town!
This hotel is beyond all my expectations. The amenities and facilities that they offer are terrific. The check in process was swift and the front desk was very helpful. Highly recommend this hotel!
Stayed 1 night in Jun 2018

2/10 Terrible

Kellie, England

Liked: Cleanliness
Disliked: Staff & service
Nice hotel shame about the members of their Staff
While this hotel was clean, but basic for the 4 stars given to this property. The food was very standard definitely not A La Carte. The staff were friendly on the whole, Anastasia in particular was very helpful. Now having said that this property cheated lied and quite frankly took advance of me as a single mother travelling alone with my son. I initial choose the hotel as it was in town, If you plan to visit in low season you will soon realise there is nothing open in the surrounding areas, so staying in town is essential. However once we had arrived and checked out the amenities, primarily access to beach and Tennis courts. The beach area is not safe rocky and steep with no access to sitting area Tennis courts are just a few minutes away, but be sure to bring your own equipment, as the courts are not on the properties grounds so nothing provided. In fact there is nowhere to sit out side unless you are a smoker, where a small compact area is provided at the back. After having spent a few days at this property, arriving on Thursday morning, I decided on Saturday that I would book somewhere else that had a pool for me son in enjoy, as he was getting alittle bored. I very honestly informed a Maria of my plans, and handed her my key also explaining that I did not want to loss it, and would be back, as the other property I had booked was outside town. Maria went on to explain that the following week would be Easter and they get very busy so if I was not returning to
Stayed 7 nights in Mar 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back...
Palatino hotel turned out to be a great choice for my wife and I. It had one of the better reviews for Zante, possibly the best. I can’t recall. But we had cheap flights, & the hotel is only 2.5km away from the airport. Anyway, it didn’t take long for us too know we had picked well. Anastasia at reception deserves a mention. She was absolutely lovely, and couldn’t of been more helpful throughout our stay. Room was clean, & good sized. Breakfast was buffet style, everything you’d want was there, hot or cold. The Greek yoghurt in particular was delicious! We felt we had the hotel pretty much to ourselves(first week of the season I believe), which was lovely, but you could tell the hotel was well equipped for being full. We plan to go again, maybe in September, that’s how much we liked it!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Fantastic - the management were very accommodating when we wanted to extend our stay. Great room - Great value!!!
Stayed 2 nights in Aug 2017

8/10 Good

kee , kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and clean with good accessibility
Centrally located and easy to reach all the sights and things to do in Athens. Nearby food, bakery, restaurant 3 blocks away. Very clean, pleasant hotel
Stayed 2 nights in Aug 2017

6/10 Okay

Ramona, Edmonton, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
Staff was very friendly and reception staff were wonderful. We enjoyed our stay at Palatino and the included breakfast with our room booking was a plus. The hours for breakfast ran 7-10, which gave us time to get in an early breakfast before a tour or a later one when we decided to sleep in. Short walk to Solomos Square and surrounding restaurants.
Stayed 7 nights in Jun 2017

8/10 Good

ayelet, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel, good location, great staff ve
Altogether a very nice place to stay for a few days. Good location, great friendly staff, good breakfast.

10/10 Excellent

Valeria, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel
Lovely staff, a very comfortable room and a delicious evening buffet.

8/10 Good

Debra, Eureka, IL

Liked: Cleanliness, property conditions & facilities, room comfort
A less-visited Greek island!
We enjoyed the island very much, and Hotel Palatino made a great central location. We had a rental car, and arrived by ferry. Don't miss Shipwreck Beach and the Blue Caves!

10/10 Excellent

Peter, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in good location
Very good hotel in a good location. Staff vey helpful and breakfast good. Good value for money.

8/10 Good

Ginger Spice

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location
The Palantino is ideally located very close to the town centre and to the beach. It was just a short walk into the town. My room over looked the hillside and was comfortable and did all it needed to do. The hotel staff were very friendly and helpful and breakfast was nice. My only criticism is that the room was a little tired and dated but otherwise, a perfectly nice place to stay and would go back again should I ever find myself in Zakynthos town centre.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palatino Hotel
The hotel is in a good central location but far away enough from the primary roads to be quiet in the evenings. The room had a slightly dated feel but was always cleaned to a very high standard and it also had a very good aircon unit. The hotel reception staff were always extremely pleasant and helpful.

10/10 Excellent

Constantin, Montreal (Quebec)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a large and very modern (recently renovated I guess) building with every modern amenity one would want. There is no pool but then again there is a beach across the road.A superb breakfast and friendly staff make this a great choice for Zakynthos. Public transport was very poor though and one needs to hire a cab to go to where the boats arrive or even to go to the public bus station. .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Maria I K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
localização boa, perto do centrinho com lojinhas e restaurantes, a vista para colina decepcionou um pouco, pois era antes de tudo uma vista para o telhado e lá no fundo uma colina, como a gente paga um pouco mais, a expectativa era outra.
Stayed 3 nights in Sep 2023

10/10 Excellent

Patrick

Stayed 7 nights in Oct 2022

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Forfærdelig morgenmad og aftensmad. Ift det var 4 stjerner, så var det kantine mad af den værste skuffe. Ret klamt. De havde glemt alt om Corona Meget slidt hotel og meget uro på gangene om natten. Badeværelse havde gammeldags håndsæbe på en bakke som ikke blev rengjort i de 4 dage vi var der. Ingen plads på hotellets parkeringspladser Det var positivt at det lå centralt Ift gågaden. Vil ikke anbefale det hotel til andre.
Stayed 4 nights in Aug 2022
Response from Palatino Hotel on Aug 16, 2022
Dear guest, we feel sorry that we did not exceed your expectations, thank you for taking the time to leave your review as it helps us improve our property and services! Best regards, Palatino Hotel

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização
O hotel é muito bem localizado, próximo ao centro de Zakynthos. O quarto é amplo, mas precisa de algumas reformas e troca de mobília como, por exemplo, os colchões que já estão bastante deformados. O café da manhã é muito bom, com várias opções.
Stayed 2 nights in Jul 2022
Response from Palatino Hotel on Aug 16, 2022
Dear guest, thank you so much for taking the time to leave a rating. We hope to see you again in the future! Kind Regards, Palatino Hotel.

10/10 Excellent

Andreas

Stayed 1 night in Sep 2021

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tres bonne adresse
superbe hotel tres propre et employés tres serviables la chambre avec vue sur mer est magnifique
Stayed 7 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Also ich kann die guten Bewertungen dieses Hotels 0 nachvollziehen! Das Personal war extrem unfreundlich , unsere Klospülung funktionierte die ersten 3 Tage einfach nicht und wir mussten die Rezeptionisten 4 mal ansprechen damit sie endlich etwas unternehmen! Das Frühstück war katastrophal! Alles andere als frisch, nicht mal das Wasser aus dem Automaten war genießbar. Die Wände des Hotels sind so dünn man hört wirklich ALLES vom Nachbarzimmer sogar wenn diese die Toilette benutzen! Für das Ausborgen der Handtücher muss man 5€ bezahlen die man später wieder zurückbekommt, verstehe die Logik hier nicht? Aber okay. Das Hotel ist wirklich alles andere als ein 4 Sterne Hotel, 2 Sterne würden reichen. Für einen kurzen Aufenthalt ok für einen längeren sucht euch etwas anderes! Das einzige was wirklich gut funktioniert hat war die Klimaanlage und die Aussicht auf das Meer war auch ganz schön. Fazit: nie wieder dieses Hotel!
Stayed 7 nights in Aug 2021

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix dans le centre de Zante
Chambre très confortable, spacieuse et vue sur la mer. Le personnel est aussi très sympathique et de bons conseils pour visiter l'île.
Stayed 3 nights in Aug 2020
Response from Arvanitaki Mary - Reservation Dptm on Sep 8, 2020
Thank you for choosing our hotel and we hope to see you again

10/10 Excellent

Raffaella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una vacanza da ripetere
Un hotel con tutte le carte in regola. Posizione ottima in 5 minuti a piedi sei subito al centro di Zante
Stayed 8 nights in Aug 2020
Response from Arvanitaki Mary - Reservation Dptm on Aug 19, 2020
Dear guest thank you very much for choosing our hotel, Palatino Hotel for your holidays and we hope to see you again!!!

8/10 Good

Z O I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Πολύ καλή εξυπηρέτηση καθαρά δωματια
Stayed 3 nights in Dec 2019
Response from Arvanitaki Mary - Reservation Dptm on Feb 7, 2020
Dear guest thank you very much for staying in our hotel, Palatino Hotel and we hope to see you again!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bonito, limpo, equipe atenciosa. Única queixa são as ferragens do banheiro enferrujadas e algumas quebradas. Do restante, muito bom!
Stayed 2 nights in Oct 2019
Response from Palatino Hotel on Oct 31, 2019
Dear guest thank you and we hope to see you again!

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Arvanitaki Mary-Reservation Dptm on Oct 17, 2019
Dear guest thank you for choosing our hotel, Palatino Hotel and we hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Μπράβο
Πολύ καλή εξυπηρέτηση, ευγενέστατοι και πολύ καθαρό ξενοδοχείο.
Stayed 3 nights in Sep 2019
Response from Arvanitaki Mary-Reservation Dptm on Sep 11, 2019
Dear guest thank you and we hope to visit us again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo hotel. Vicino al centro ed al mare ma lontano dal caos
Stayed 7 nights in Jul 2019
Response from Palatino Hotel on Aug 21, 2019
Dear guest thank you for choosing our hotel, Palatino Hotel for your holidays and we hope to visit us again!

8/10 Good

Verified traveller

Stayed 5 nights in Jun 2019
Response from Arvanitaki Mary-Reservation Dptm on Jun 19, 2019
Thank you for visiting our hotel, Palatino Hotel. We hope to see you again.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
좋지 못한 시설
방음이 잘 안됩니다 특히 밤에 전기박스에서 소음이 나서 잠에 들지 못하고 방을 옮겨야만 했습니다 옮긴 방에서도 물 내려가는 소리 때문에 신경이 쓰였습니다
Stayed 2 nights in Apr 2019
Response from Arvanitaki Mary-Reservation Dptm on Jun 17, 2019
Thank you for visiting our hotel, Palatino Hotel. We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Arvanitaki Mary on Nov 7, 2018
Dear guest thank you for stying in our hotel and hope to see you again! Kind regards Reservation Dptm

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Staff nota 10
Staff muito atencioso e solícito! Chegamos muito cedo e nos concederam um early check in e café da manhã! Era comemoração do nosso aniversário de casamento e enfeitaram nosso quarto e deram uma garrafa de vinho! Único ponto a melhorar: o colchão!
Stayed 2 nights in Sep 2018
Response from Arvanitaki Mary - Reservation Dptm on Oct 12, 2018
Thank you and hope to see you again!

6/10 Okay

GI, HK

Liked: Cleanliness, staff & service
Nice place to stay
It’s too sad we can’t go to shipwreck Bay due to the rockfall, thank you for the information, staffs are helpful. There is a supermarket nearby, location is quite good, hotel room looks a little bit old style.
Stayed 2 nights in Sep 2018
Response from Arvanitaki Mary - Reservation Dptm on Oct 10, 2018
Thank you and hope to see you again!

10/10 Excellent

Michel

Excelente
Hotel excelente , ótima localização, uma praia a poucos passos, hotel tranquilo, limpo. E a recepção é nota 10.
Stayed 2 nights in Sep 2018
Response from Palatino Hotel on Sep 18, 2018
Thank you for your kind words and we hope to see you again!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa base para explorar a Ilha!
Hotel central, junto à praça veneziana, cheia de bares e restaurantes (alguns com música ao vivo de Zaquintos), e à marginal, ótima para passear e partir a visita à Ilha e suas famosas praias (Navagio, Kalamaki, perto da qual nidificam as tartarugas, St. Nicholas... Limpo e confortável. Bom pequeno almoço. Quarto com varanda, mesa e cadeiras e, sobretudo, muito sol.
Stayed 1 night in Jun 2018

8/10 Good

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel
Café da manhã bom, localização ótima próximo a bares e restaurantes. Os funcionários são muito atenciosos, nos deram varias dicas de ótimos lugares para conhecermos na ilha.
Stayed 4 nights in Jun 2018