Very helpful staff. Unfortunately, a family room for 2 adults and 2 children doesn't work when the beds consist of one king bed and a sofa bed. A sofa bed doesn't work for an eight and six year old. It would have been better to book a twin room, as a normal double bed would have afforded more space for the children than a sofa bed. Hotel receptionist was very helpful, but couldn't provide a roll away bed. Made for a sleepless night for all!