Lobby

Reviews of Knights Inn Yuma

2 out of 5
Knights Inn Yuma
2730 S 4th Ave, Yuma, AZ

Reviews

5.8
Rating 10 - Excellent. 129 out of 1000 reviews" "
Rating 8 - Good. 206 out of 1000 reviews" "
Rating 6 - Okay. 247 out of 1000 reviews" "
Rating 4 - Poor. 191 out of 1000 reviews" "
Rating 2 - Terrible. 227 out of 1000 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 15, 2024
Hi Thomas, Thank You for taking the time write a review and give your feedback.We hope to see you again soon

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, property conditions & facilities
I want a refund. I did not stay in the room with the bugs.
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 9, 2024
We sincerely regret that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing this to our attention, and please consider giving us another chance to change your perceptions in the future.

4/10 Poor

Cullen

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 8, 2024
Hi, Thanks for staying with us during your visit to Yuma. Thank You for taking the time to write a review. We wish you all the best on your journey as it continues.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything was great, didn’t have a single problem.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 31, 2023
Hi Jose, Thanks for the review. We hope to see you again soon.

10/10 Excellent

Robert

Ok, but needs updating and renovations
Stayed 1 night in Oct 2023

6/10 Okay

Darwin

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This is an older building/facility. And, it's in a not so nice area of the city. There were sketchy people hanging around the parking lot (homeless?) and sketchy people staying there too! One crazy old man screamed obscenities at me from his doorway while I was loading my car. Also, I would have used the swimming pool, but other guest's were letting their large dog swim in it.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 5, 2023
Hi Darwin, We apologize for the issues you encountered with your room on your recent stay with us. We regret that we missed the mark. Rest assured that we will investigate your claims further as we do not want to do anything that does not represent the level of hospitality we aim for. Thank you for taking the time to let us know where we let you down. If your travels bring you back our way, we wish to serve you again and provide the courteous service you expect and deserve.

6/10 Okay

Erica

Liked: Staff & service
Disliked: Amenities
The pictures of the rooms look great. The upgrades of the room were nice. But the bathroom was awful. Urine on the walls, several burn marks all over the sink, and nasty stains in the shower. We chose to not shower here because it looks scary. We would stay here again if the bathrooms got a makeover as well
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 4, 2023
Hi Erica, Thanks for taking the time to write a review. I am sorry we missed the mark during your recent stay with us. We will work to address your concerns. we hope to see you again soon. Wishing you safe travels on the road ahead.

8/10 Good

philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Front Desk on Apr 18, 2023
Hi Philip, Thanks for the review. We hope to see you again soon.

4/10 Poor

Kathy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Front Desk on Apr 14, 2023
Hi Kathy, Thank you for taking the time to submit your feedback to us. Wishing you safe travels on the road ahead.

2/10 Terrible

Steven

Stayed 2 nights in Apr 2023
Response from Front Desk on May 4, 2023
Hi Steven, Thank you for taking the time to submit your feedback to us. Wishing you safe travels on the road ahead.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stsy
the room was clean bed comfortable. location ok
Stayed 2 nights in Mar 2023
Response from Front Desk on Apr 2, 2023
Hi Kelly, Thanks for staying with us during your visit to Yuma and Thank You for taking the time to write a review. We wish you all the best as your journey continues.

10/10 Excellent

Don

Liked: Cleanliness
Stayed 1 night in Mar 2023
Response from Front Desk on Mar 27, 2023
Hi Don, Thanks for staying with us during your visit to Yuma and Thank You for taking the time to write a review. We wish you all the best as your journey continues.

8/10 Good

Wayne

Liked: Staff & service, amenities
Stayed 1 night in Mar 2023
Response from Front Desk on Apr 15, 2023
Hi Wayne, Thanks for the 4 stars. We hope to see you on your next trip to Yuma.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beware of Smoke
Staff was friendly. Room was in sub-par condition. Wreaked of cigarette smoke despite being designated a non-smoking room. There was a hole in the wall from the door handle being slammed into the wall at some point. Restroom was functional, but nothing nice there. Loud sounds all night from outside. Overall, the place needs to be remodelled to match the pleasant service.
Stayed 1 night in Mar 2023
Response from Front Desk on Mar 19, 2023
HI,You gave us a lot to work on, with some things we are doing okay on, but a lot of things we should be doing better on. We will work to correct the issues your raised. We hope you will give us chance to get things right on your next trip to Yuma. Thank you for commenting and letting us know where we need to improve. See you next time.

6/10 Okay

Louis

It’s not great lots of illegals Stay there the government feeds them all im sure its just the times that were going though i would not let young kids stay there
Stayed 3 nights in Mar 2023
Response from Front Desk on Mar 17, 2023
We hope to have the opportunity to serve you in the future. Again, Thank You for your comments.

6/10 Okay

Brian

Stayed 1 night in Mar 2023
Response from Front Desk on Mar 31, 2023
Hi Brian, Thanks for the 3 stars. We hope to see you again soon.

2/10 Terrible

Norma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very helpul and polite. The outside of the property was very dirty and there were beer boxes and trash on the ground. The door to the room was extremely difficult to open and I ended up not staying at this property. Again, the staff was very helpful and friendly.
Stayed 3 nights in Mar 2023
Response from Front Desk on Mar 11, 2023
Hi Norma, We apologize for the issues you encountered with your room on your recent stay with us. We will work to correct the issues and improve the quality of our hotel. Thank you for taking the time to let us know where we let you down. Your feedback will help us serve our future guest.

8/10 Good

philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Front Desk on Mar 7, 2023
Hi Philip , Thank you for taking the time to submit your feedback to us. Wishing you safe travels on the road ahead.

2/10 Terrible

Jorge

Stayed 1 night in Feb 2023
Response from Front Desk on Feb 27, 2023
Hi Jorge, Thanks for staying with us during your visit to Yuma and Thank You for taking the time to write a review. We wish you all the best as your journey continues.

6/10 Okay

Lance

There’s been some updates. It is a defiantly a used hotel. Felt safe, clean enough. For the price, I’d stay again
Stayed 1 night in Feb 2023
Response from Front Desk on Feb 15, 2023
HI Lance, Thanks for the review. We will see you on your next trip to Yuma.

10/10 Excellent

Irasema

Stayed 1 night in Feb 2023
Response from Front Desk on Mar 7, 2023
Hi Irasema, Thanks for staying with us during your visit to Yuma and Thank You for taking the time to write a review. We hope to have the opportunity to serve you in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff clean room
Stayed 4 nights in Feb 2023
Response from Front Desk on Feb 14, 2023
Hi Richard, we appreciate you choosing us on your recent stay in Yuma. If your travels bring you back our way, we wish to serve you again and provide the courteous service you expect and deserve.

8/10 Good

Donald

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff is very friendly and helpful. The room was clean and the bed was comfortable. However, the property is many years past a badly needed renovation. The room was very beat up and worn. The property exterior is badly worn and torn. The parking lot is like going off roading.
Stayed 1 night in Feb 2023
Response from Front Desk on Feb 13, 2023
Hi Donald, you gave us a lot to work on, with some things we are doing okay on, but a lot of things we should be doing better on. We will work to correct the issues your raised. We hope you will give us chance to get things right on your next trip to Yuma. Thank you for commenting and letting us know where we need to improve. See you next time.

8/10 Good

Patrick

Travelled with family
Liked: Staff & service
Stayed 3 nights in Feb 2023
Response from Front Desk on Feb 8, 2023
Hi Patrick, Thanks for staying with us during your visit to Yuma and Thank You for taking the time to write a review. We hope to have the opportunity to serve you in the future.

4/10 Poor

cheryl

Disliked: Cleanliness, amenities, property conditions & facilities
had to ask for do not disturb sign,no coffee pot,hair dryer,or clock. shower leaked so bad I stepped into puddle when done. 2 places in floor board had napkins plugging holes. They could not cancel reservation since it was made through expedia. occasionally worried about safety of my car. The lock to prevent entry was only half there
Stayed 4 nights in Jan 2023
Response from Front Desk on Jan 22, 2023
Hi Cheryl, Thanks for staying with us during your visit to Yuma and Thank You for taking the time to write a review. We are disappointed to read your review regarding the state of your room, we can understand how this situation is frustrating. We apologize for the issues you encountered with your room. We will work to correct the issues and improve the quality of our hotel. On behalf of our entire team, we apologize for the inconvenience this caused. Wishing you safe travels on the road ahead.

4/10 Poor

jeremiah

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I expected better
I have to say first, the staff was super friendly and helpful during my stay and through my troubles. I had to switch rooms in the beginning because my door lock ws loose an it made me feel unsafe. Next, my keycard died at least once a day while I stayed through the week the most was three times in a day. The Final straw was waking up next to a roach on my bed. The staff assured me that they would spray and clean while I was at work. Which to their credit it appeared to have been done. I would have changed hotels had I the resources to do so. I do not blame the staff for this, this is definitely a management issue in the poor standards.
Stayed 4 nights in Jan 2023
Response from Front Desk on Jan 19, 2023
HI Jeremiah, We apologize for the issues you encountered with your room on your recent stay with us. We will work to correct the issues and improve the quality of our hotel. Reading how dissatisfied were you with our accommodations and services, saddens us. Please accept our sincerest apologies for this and rest assured that we'll coordinate with our team to identify your room and swiftly address the issues. Again, Thank you for commenting and letting us know where we need to improve.

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location in the Yuma area and not far from the airport.
Stayed 2 nights in Jan 2023
Response from Front Desk on Jan 12, 2023
Hi Richard, we appreciate choosing us on your recent stay in Yuma. Thank You, for the comments. We wish you all the best as your journey continues.

4/10 Poor

Jame R.

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Outside was dirty, bathroom was old, no coffee maker in room had to go to McDonalds to get coffee about a block walk away. The lobby coffee makers were not working.
Response from Front Desk on Jan 9, 2023
Thank you for your feedback. We're sorry to hear that not everything was as you expected. We can understand how this situation frustrated you, and we are deeply sorry it took place. Please accept our apology for our shortcomings. Wishing you safe travels on the road ahead.

6/10 Okay

Thomas

Business traveller
Disliked: Amenities, property conditions & facilities
Outside was dirty, bathroom was old, no coffee maker in room had to go to McDonalds to get coffee about a block walk away. The lobby coffee makers were not working.
Response from Front Desk on Jan 9, 2023
Hi Thomas, Thank you for taking the time to let us know where we let you down. If your travels bring you back our way, we wish to serve you again and provide the courteous service you expect and deserve.

8/10 Good

Fred

Stayed 2 nights in Jan 2023

6/10 Okay

James

Stayed 1 night in Dec 2022

8/10 Good

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2022
Response from Front Desk on Nov 14, 2022
Hi Sherri, thank you for taking the time to submit your feedback to us. Wishing you safe travels on the road ahead.

4/10 Poor

Katie, Boulevard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not as pictured. Bathroom was falling apart. Sheets were stained and smelled funny. Saftey door latch was gone.
Response from Front Desk on Nov 3, 2022
Thank you for notifying us of your recent experience. This is not the perception we want our valued guests to have and we're very sorry for the aspects of your stay that were unpleasant. Housekeeping has been notified of your comments so that we can take a look and ensure our high standards are being consistently upheld. We appreciate you making us aware of this and we wish you all the best as your journey continues.

4/10 Poor

Sandra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
dirty and unkempt
Stayed 1 night in Oct 2022
Response from Front Desk on Oct 17, 2022
Hi Sandra, We will work to correct the issues and improve the quality of our hotel. On behalf of our entire team, we apologize for the inconvenience this caused. Wishing you safe travels on the road ahead.

2/10 Terrible

Cathy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope
The appearance of the front door should be enough to scare anybody off! The room smelled of must and yes smoke for a non smoking room. The bed looked clean, and the sheets, but I sprayed anyway! If you like hard beds then you will sleep like a dream...I didn't. Wanted to use the pool at least, or the jacuzzi. Nothing doing , both closed or broken! Of course no refund or ANY type of small compensation. Awful.
Stayed 2 nights in Oct 2022
Response from Front Desk on Oct 11, 2022
Hi Cathy, Thank you for taking the time to submit your feedback to us. We will work to correct the issues and improve the quality of our hotel. On behalf of our entire team, we apologize for the inconvenience this caused. Wishing you safe travels on the road ahead.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Front Desk on Oct 9, 2022
Hi Douglas, Thanks for the 4 stars. We hope to see you again soon.

4/10 Poor

Stanley

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Heartless hotel
I was here for extended stay;because of medical problems ;I requested late check out my last day. They wanted $35 to let me stay extra two hours. Yet the jacuzzi not working my entire visit ,doesn't merit a partial refund.there was a Big White Bus that picked up migrants early in morning right in front of my door waking me most mornings ,that detracted from my stay.
Stayed 6 nights in Sep 2022
Response from Front Desk on Sep 12, 2022
Hi Stanley, We apologize for the issues you encountered with your room on your recent stay with us. We regret that we missed the mark. Thank you for taking the time to let us know where we let you down. If your travels bring you back our way, we wish to serve you again and provide the courteous service you expect and deserve.

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Front Desk on Sep 8, 2022
Hi Edward, we regret that we missed the mark. Wishing you safe travels on the road ahead.

10/10 Excellent

dana

Travelled with group
Liked: Cleanliness, staff & service
it said breakfast but the office door is always locked and have not seen any breakfast... rooms are descent good price staff I'd very nice and helpfull
Stayed 1 night in Sep 2022
Response from Front Desk on Sep 6, 2022
Hi Dana, Thank you for taking the time to leave us your thoughts as our staff welcomes all guest feedback. Our team strives to make the experience of every one of our guests relaxing and enjoyable. Your insight is valuable to us and will be passed along to our team for review. Wishing you safe travels on the road ahead.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2022
Response from Front Desk on Sep 6, 2022
Hi Robert, Thanks for the 5 stars. We hope to see you again soon.

2/10 Terrible

ricardo

Stayed 1 night in Aug 2022
Response from Front Desk on Sep 3, 2022
Hi Ricardo, Thanks for the review. We know that we can do better, and we hope you'll allow us to prove it the next time you're in Yuma.

10/10 Excellent

Sean

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome front desk staff
Stayed 2 nights in Aug 2022
Response from Front Desk on Aug 30, 2022
Hi Sean, Thank you for taking the time to leave us your thoughts as our staff welcomes all guest feedback. Our team strives to make the experience of every one of our guests relaxing and enjoyable. Your insight is valuable to us and will be passed along to our team for review. Wishing you safe travels on the road ahead.

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Front Desk on Aug 17, 2022
Hi Stanley, Thanks for the review and thanks for staying with us. See you next time you are in Yuma.

8/10 Good

Stanley

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good & Bad
Bad bathroom plug first nite caused inconvenice ;but was fixed next day; MT shampoo left as full ;but it's not easy to tell .Room could really use more light ;maybe a table lamp. pool & Jacuzzi ,Wonderful!
Stayed 2 nights in Aug 2022
Response from Front Desk on Aug 13, 2022
Hi Stanley, You gave us a lot to work on, with some things we are doing okay on, but a lot of things we should be doing better on. We will work to correct the issues your raised. We hope you will give us chance to get things right on your next trip to Yuma. Thank you for commenting and letting us know where we need to improve. See you next time.

8/10 Good

Taylor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022
Response from Front Desk on Apr 18, 2022
Hi, Thanks for staying with us during your visit to Yuma and Thank You for taking the time to write a review. We wish you all the best as your journey continues.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not accommodating
Much more attention could be use to the landscaping. Updates within the rooms could help too. Carpets need a good cleaning. It might be fine for a place to sleep but no coffee pot? What!
Stayed 1 night in Apr 2022
Response from Front Desk on Apr 14, 2022
Hi Laura, Thank you for notifying us of your recent experience. This is not the perception we want our valued guests to have and we're very sorry for the aspects of your stay that were unpleasant. We will work to correct the issues and improve the quality of our hotel. Thank you for taking the time to let us know where we let you down. Wishing you safe travels on the road ahead.

4/10 Poor

Yves

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not the best
Shower was not working properly. Noisy during the night. in fact guns were fired not to far.
Stayed 1 night in Apr 2022
Response from Front Desk on Apr 14, 2022
We apologize for the issues you encountered with your room on your recent stay with us. We will work to correct the issues and improve the quality of our hotel. Thank you for taking the time to let us know where we let you down. Wishing you safe travels on the road ahead.

8/10 Good

Taylor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Front Desk on Apr 10, 2022
Thank you for your feedback. Wishing you safe travels on the road ahead.

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities
Save your money
Room smelled of bleach. Shower looked like it hadn’t been cleaned in months; black floors in shower, caulk peeling from shower. Microwave didn’t work, opened door and it gave off burnt smell that permeated the room. The transient population that lived there, well what can you say about that, and the neighboring room, guy had his bike roped off with cow bells and took up 3 spaces. Room was cleaned to the minimum, if you can call it that. Won’t stay there again.
Stayed 1 night in Apr 2022
Response from Front Desk on Apr 7, 2022
Hi William, Thank you for your feedback. We're sorry to hear that not everything was as you expected. We can understand how this situation frustrated you, and we are deeply sorry it took place. Please accept our apology for our shortcomings. Wishing you safe travels on the road ahead.

2/10 Terrible

Michael

Stayed 1 night in Apr 2022
Response from Front Desk on Apr 8, 2022
Reading how dissatisfied were you with our accommodations and services, saddens us. Please accept our sincerest apologies. We regret that we missed the mark. Wishing you safe travels on the road ahead.