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Reviews of Quality Inn Austintown - Youngstown West

2.5 out of 5
Quality Inn Austintown - Youngstown West
870 N Canfield Niles Road, Austintown, OH

Reviews

7.4

Good

Rating 10 - Excellent. 202 out of 698 reviews" "
Rating 8 - Good. 220 out of 698 reviews" "
Rating 6 - Okay. 137 out of 698 reviews" "
Rating 4 - Poor. 80 out of 698 reviews" "
Rating 2 - Terrible. 59 out of 698 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good. Nice breakfast in the morning.
Stayed 1 night in Apr 2024
Response from MIKE on Apr 18, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Erin

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are outdated and not very clean. Also, the whole hotel smells like the Indian restaurant attached to it. The breakfast is not impressive or even good. The only working machine was the decaf coffee machine. The regular coffee machine didn’t even work. The 3 days we were there we never saw any employees or cleaners, except for check in. Between Saturday- Sunday night there were multiple cars broken into and the hotel has no exterior secruity cameras.
Stayed 2 nights in Apr 2024
Response from Mike on Apr 22, 2024
Dear Guest, Thank you for bringing these concerns to our attention. We apologize for the negative experience you had during your stay. We take cleanliness and guest satisfaction very seriously, and we are disappointed to hear about the issues you encountered. We will address these matters with our management teams to ensure they are rectified immediately. Your feedback is valuable to us, and we appreciate you sharing your experience. We hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

10/10 Excellent

San

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Mar 2024
Response from MIKE on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

tom

Travelled with family and small children, Business traveller
Disliked: Amenities
Old running rug in hallway, old carpet on stairs. elevator is not available. Shower is not functioning correctly. Noisy bathroom exhaust fan. Breakfast has no eggs, sausage, no banana.
Stayed 1 night in Mar 2024
Response from Mike on Mar 18, 2024
Dear Guest,Thank you for bringing these concerns to our attention. We apologize for the negative experience you had during your stay. We take cleanliness and guest satisfaction very seriously, and we are disappointed to hear about the issues you encountered. We will address these matters with our maintenance teams to ensure they are rectified immediately. Your feedback is valuable to us, and we appreciate you sharing your experience . We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Dwayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Mike on Mar 17, 2024
We appreciate your feedback! Thank you for choosing Quality Inn Austintown-Youngstown OH.

8/10 Good

Leonard

Stayed 1 night in Mar 2024
Response from Mike on Apr 6, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and room was very clean!
Stayed 1 night in Mar 2024
Response from Mike on Mar 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from MIKE on Feb 27, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

PATRICK

Stayed 2 nights in Feb 2024
Response from MIKE on Feb 20, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Amanda

Disliked: Property conditions & facilities
I did not like the fact they didn't tell us they had no hot water and they didn't offer for a free nite r refund our money
Stayed 1 night in Jan 2024
Response from Mike on Feb 4, 2024
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was no hot water no heat however staff was great
Stayed 1 night in Jan 2024
Response from Mike on Feb 4, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from MIKE on Feb 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MIKE on Feb 4, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MIKE on Feb 4, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all was a good stay
The only problem i experienced was not much hot water for a shower on Sunday morning,didn’t have any of the breakfast but it looked like a nice selection
Stayed 2 nights in Jan 2024
Response from MIKE on Feb 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tim

Travelled with pets, Travelled with partner
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from MIKE on Feb 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eva

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful, relaxing stop.
Friendly, competent staff. Comfortable room. Quiet. Decent breakfast. Reasonable rate. Closed Outdoor pool only was disappointing.
Stayed 1 night in Jan 2024
Response from MIKE on Feb 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Somraudee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MIKE on Feb 4, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Dennis

Stayed 1 night in Nov 2023
Response from Mike on Feb 4, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

A

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MIKE on Feb 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MIKE on Feb 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Danielle

Stayed 1 night in Nov 2023
Response from MIKE on Feb 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and reasonable. Polite staff.
Stayed 1 night in Dec 2023
Response from MIKE on Feb 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vincent

Stayed 1 night in Nov 2023
Response from MIKE on Feb 4, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good place at the economic price.
Stayed 1 night in Nov 2023
Response from MIKE on Nov 27, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shelley

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Handicap accessible Pets parking food close by
Stayed 1 night in Nov 2023
Response from MIKE on Nov 23, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Arcelia

Stayed 1 night in Nov 2023
Response from MIKE on Nov 23, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MIKE on Nov 13, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lornita

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was fine—plenty of choices. Clean, comfortable room. We will return.
Stayed 1 night in Nov 2023
Response from MIKE on Nov 12, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Deanthony

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean bad experience
Stayed 1 night in Nov 2023
Response from MIKE on Nov 8, 2023
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

George, Albrightsville

Liked: Cleanliness, staff & service
The room was clean and adequate. But, the bath tub faucet kept dripping, the sink cold water valve only allowed a slow flow of water, the toilet seat was loose and I had to open the toilet tank lid to stop the flow of filling water once.
Stayed 1 night in Nov 2023
Response from MIKE on Nov 7, 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Lorraine

Travelled with family
Liked: Staff & service
The tub had the remnants of some sort of adhesive that made it look grey and unclean. It was probably clean, but didn’t look that way. The staff was very friendly. The breakfast waffles were good. The bed was comfy.
Stayed 2 nights in Oct 2023
Response from MIKE on Oct 31, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Drew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly but I wouldn’t stay here again. Very outdated and needs repairs. The bathtub was gross and barely had enough water pressure to make it out of the shower head. The beds are not comfortable and you can feel the springs. For the money I paid for one night I could have easily stayed somewhere nicer.
Stayed 1 night in Oct 2023
Response from MIKE on Oct 27, 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mike on Oct 23, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lori-Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find right off RT80 in Ohio. Nice staff, clean room and decent breakfast
Stayed 1 night in Oct 2023
Response from MIKE on Oct 15, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C
Stayed 1 night in Oct 2023
Response from MIKE on Oct 15, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from MIKE on Oct 15, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Levinia

Stayed 1 night in Oct 2023
Response from MIKE on Nov 3, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MIKE on Oct 13, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rhoda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice stay
Stayed 1 night in Oct 2023
Response from MIKE on Oct 11, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kimberly

Stayed 2 nights in Sep 2023
Response from MIKE on Oct 8, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Moon, CHESHIRE

Travelled with family
Disliked: Amenities, property conditions & facilities
old facility
Stayed 1 night in Oct 2023
Response from MIKE on Oct 5, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kirsten

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from MIKE on Oct 5, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Kurt

Breakfast was next to non-existent, opened late and out of simple things like sugar
Stayed 1 night in Sep 2023
Response from MIKE on Oct 8, 2023
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Victor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms were atrocious, very dirty, reinded me of a motel 6 but lower
Stayed 3 nights in Sep 2023
Response from MIKE on Oct 8, 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Geniene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MIKE on Sep 24, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service
Old
Stayed 1 night in Sep 2023
Response from MIKE on Sep 24, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from MIKE on Sep 24, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable and quiet stay
Stayed 2 nights in Aug 2023
Response from MIKE on Aug 27, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Carrie

Travelled with family
Liked: Cleanliness, staff & service
It served our needs for a decent night sleep. No frills.
Stayed 1 night in Aug 2023
Response from MIKE on Aug 27, 2023
Thank you for your feedback. We will be addressing your concerns.