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Reviews of Americas Best Value Inn & Suites Royal Carriage

2.5 out of 5
Americas Best Value Inn & Suites Royal Carriage
18239 Main Street, Jamestown, CA

Reviews

7.0

Good

Rating 10 - Excellent. 176 out of 832 reviews" "
Rating 8 - Good. 294 out of 832 reviews" "
Rating 6 - Okay. 183 out of 832 reviews" "
Rating 4 - Poor. 93 out of 832 reviews" "
Rating 2 - Terrible. 86 out of 832 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice old hotel with history and charisma!
Stayed 1 night in Apr 2024
Response from Front desk on Apr 16, 2024
We appreciate your feedback

4/10 Poor

dale

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We chose this motel because their Expedia listing clearly says they have a laundry room. We had 10 days worth of dirty clothes. Upon arrival we were told no laundry room and no option of a refund. Had to find a laundromat in the next town. Most of the bussinesses around the motel are closed. Their listing also says "free parking". The only parking available was on the street. Had to park 2 blocks away. The few parking spots they had on site looked to be taken by permanent residents. Wifi was barely usable and no ice machine. Never in 3 days was anyone at the front desk. Had to call by phone to get someone to come to the desk.
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 31, 2024
Expedia stated there is a laundry service, not a laundry room, You asked for a laundry room which we do not have. We have Laundry services where your laundry can be done for you for a fee. We cannot control the business around town, pizza plus right next to us is open 6 days a week, station across the street is also open. , there is a wine-tasting place and a clinic. a couple of other hotels down the street and little shops, we are not a very big town and a small street. We have limited parking here and it's first come first. You were parked right outside the front door during your stay here. There is a parking lot right across the street too .Ice is provided upon request and you spoke to me while you were here and also to the other front desk person and also our assistant. Your friend was also taking videos while I was at the front desk. There is a sign at the desk that reads: "Please RING for assistance". There is always some here not necessary at the computer.Wising you safe travels and Good luck

2/10 Terrible

Michelle

Disliked: Property conditions & facilities
The check-in was great. Limited parking area. Neighbors next door seemed to be engaged in illegal activities other than marijuana. Inside cottage was clean except mat at the end of the bed looked to have blood stains on it. I suppose it could have been other stains, but that was 1st thing I thought of. Returned room keys a couple hours later. No one came to front so called explaining we would not be staying and why. They said they would remove the mat.
Stayed 1 night in Mar 2024
Response from Front desk on Mar 13, 2024
We are sorry to hear that you did not have a good experience. Please accept our apologies for any inconvenience caused. we will reach out to our housekeeping for cleanliness issues. As far as illegal activities are concerned. they are not acceptable at all and would appreciate our guest reaching out to the front desk so they can be addressed right away. Please consider staying with us again and giving us a chance to make your stay a good one , which I am sure would be

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice family running it . Pretty clean drawback was that most everything in town was closed including the winery due to the winter weather and days of the week I was there ( Monday, Tues)
Stayed 2 nights in Feb 2024

8/10 Good

Katrina

Travelled with family
Liked: Staff & service, amenities
Surprisingly, the room was very cozy. The shower was great and updated. The ladies running that place are doing a great job. You must also understand this is an older hotel and not the Ritz Carlton. Overall, we had a good stay.
Stayed 1 night in Jan 2024
Response from Front desk on Feb 24, 2024
we appreciate your feedback

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We really liked this place right in the heart of Jamestown so everything was right there. It is a older hotel so different from the usual hotel or motel experience. Breakfast basket was nice it was brought up in the evening so you could just wake up and have breakfast in your room. Customer service was amazing I will definitely stay here again
Stayed 1 night in Dec 2023
Response from Front Desk - Dee on Feb 29, 2024
Dear Stephanie,We apologize for the delay in our response. We are thrilled to hear that you enjoyed your stay with us, and that our staff provided you with excellent service. We believe that guests who appreciate the historical significance of our property have the best experiences here at ABVI Royal Carriage Inn in Jamestown, California. While we strive to offer modern amenities, we also take great care to preserve the historical aspects of our building and property.Our breakfast baskets are our way of thanking our guests for choosing to stay with us. We hope to have the pleasure of serving you again in the future. Thank you so much for taking the time to share your positive experience with us!

10/10 Excellent

Ghulam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, centrally located in Jamestown on Main street. With many different restaurants within walking distance to satisfy anyone’s culinary need. Very friendly staff going out of their way to meet your needs. The rooms have everything one can imagine for a short or long stay, including fridge, microwave, iron and ironing board. And to boot it all, a very sumptuous breakfast after which you can skip lunch. We did. The staff is very friendly, we were treated as personal guests with very personal service. I have travelled all over the world and have not experienced this kind of service. Dee, the lady in charge of the place is a gem, who goes out of her way to make sure you are comfortable. We plan to come back here next summer for a longer vacation.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 28, 2023
We Do appreciate your feedback and are glad to have made your stay a pleasant and satisfying one- we look forward to having you stay with us again

10/10 Excellent

Christina Rosales

Great people
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 28, 2023
Thank You -

8/10 Good

Adhilakshmi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk - Dee on Nov 25, 2023
Thank you for your review and for allowing us the opportunity to serve you. We hope you will return and stay with us in the future.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hostess was very nice. Cute room. Loved the balcony. Lovely breakfast basket!
Stayed 2 nights in Oct 2023
Response from Front Desk - Heena on Oct 25, 2023
Thank you for choosing to stay at ABVI Royal Carriage Inn. We appreciate your patronage and hope you had a pleasant experience. We look forward to your next visit.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it
It was amazing
Stayed 2 nights in Oct 2023
Response from Front Desk - Dee on Nov 25, 2023
We are pleased that you enjoyed your stay. Thank you for your stellar review and for allowing us the opportunity to serve you. We hope you will return and stay with us again.

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t expect it to be a bed and breakfast. America’s Best Values are typically chain like hotels. So was very confused when I got there. Not easy to figure out where the lobby was since it didn’t look like a hotel. But overall stay was fine.
Stayed 1 night in Oct 2023
Response from Front desk on Oct 16, 2023
We appreciate your feed back

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect weekend stay
Beautiful. Quaint cottage. Roses. Fruit. Staff was amazing. Recommended things to do, pointed out dining and entertainment.
Adorable cottage. Roses. Pomegranites and blueberries and grape trees/vines. Lots of swings and seating in patios and 2 sweet resident cats.
Comfortable ample bed
Cute sitting area
Full kitchen with coffee maker
Stayed 1 night in Oct 2023
Response from Front desk on Oct 16, 2023
we are glad that you liked what we provided - your pictures are lovely

10/10 Excellent

Alta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better then I expected
I was leering of booing this place so I stayed somewhere else for 2 nights. Then I needed to extend and that place was full. So I got a room here. It was on the second floor with no elevators how ever there is an entrance in the back that gets you to the 2nd floor with very few steps. That was very helpful. The place was cute inside and the people were great. Right on main street with Balcony over looking the main drag in town. I was in town to visit someone at the Sierra Conservation Center. If you cam to Jamestown for this reason, I suggest you stay here. Free Breakfast and close to everything in this small town. I will stay here on my next visit.
Stayed 1 night in Oct 2023
Response from Front desk on Oct 16, 2023
we are glad that you liked our little place and hope to see you again

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Hotel room was great but there was only parking out on the street! The hotel is an interesting historical building. Breakfast was super great!
Stayed 1 night in Oct 2023
Response from Front desk on Oct 16, 2023
Thank You

8/10 Good

Kandi

Liked: Staff & service, room comfort
Cozy and well loved old place.
Very old building. Needs repairs but is well loved. Cleaning under the beds is needed. The staff were very eager to please and seemed happy to work there. We will stay here again.
Stayed 2 nights in Sep 2023
Response from Front desk on Oct 16, 2023
Thank You we appreciate your feedback

10/10 Excellent

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay in the historic hotel. Staff very nice
Stayed 1 night in Sep 2023
Response from Front desk on Oct 16, 2023
Thank You

8/10 Good

Jennie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This building has been standing since 1922. Once a brothel. The bedding was clean & comfortable. The shower was extremely small & so was the toilet area. If you're looking for somewhere safe & just need to sleep, this is the place. Keep in mind there are only stairs & no elevator if you can't walk up stairs. Very nice staff & not noisy at all.
Stayed 1 night in Sep 2023
Response from Front desk on Oct 16, 2023
We appreciate your feedback

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building but i loved it. Lady at desk was very helpful. I'm in the hospitality industry and 5 stars in my book!
Stayed 1 night in Sep 2023
Response from Front desk on Oct 16, 2023
Thank You

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic old hotel. Great service. Highly recommend.
Stayed 2 nights in Sep 2023
Response from Front desk on Oct 16, 2023
Thank You

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is too bad, the bungalows could be much more enjoyable, if the property wasn’t so dirty. Empty boxes, lying all around, trash, strung along the driveway, and it look like a junkyard in the back of the property. The owners need to clean this place up.
Stayed 1 night in Sep 2023
Response from Front desk on Sep 17, 2023
We apologize for any inconveniences caused . we do have some work going on and hence the boxes -we will make sure that all workers do their due needful, no excuses but due to the storm everyone wanted to get home

2/10 Terrible

Angee

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty, spider webs with spiders included everywhere on the ceiling. Refrigerator top was gross! Door jams inside, filthy, floors were very dirty. Loud kids screaming outside our cottage. The adults were loud as well. Theb bed was like a brick. I can say the bed was clean, great water pressure in the shower and the breakfast basket was nice.
Stayed 1 night in Sep 2023
Response from Front desk on Sep 6, 2023
Thank you for taking the time to share your feedback and letting us know what impacted your stay so that our team can work to improve. While our property's condition was not as you expected, this will be kept in mind when we make future updates. However, we are pleased that shower was ideal and that our staff provided you with a nice breakfast . Please join us again should your travels bring you back to Jamestown."

10/10 Excellent

Brad

Stayed 1 night in Sep 2023
Response from Front desk on Oct 16, 2023
Thank You

8/10 Good

carl

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front desk on Aug 26, 2023
we appreciate your feedback

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front desk on Aug 26, 2023
Thank You so Much for your feed back - we do appreciate

10/10 Excellent

Remilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an old family owned hotel but it was great…the staffs are amazing and accommodating and very reasonable price. We stayed for 2 nights for our Sequioa and Kings Canyon Park adventure. It was 1 1/2 hr from the park…worth driving than paying $200 more from were we stayed.
Stayed 2 nights in Aug 2023
Response from Front desk on Sep 6, 2023
We appreciate your feed back and are glad that our staff was nice and accommodating

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front desk on Sep 6, 2023
Thank You for your feedback

8/10 Good

Ellen

Stayed 1 night in Jul 2023
Response from front desk on Aug 4, 2023
thank you for staying with as.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a unique upstairs motel. The room was nice and clean and bed comfortable. It had a lovely front deck you could sit on and watch the town. The front desk lady was exceptionally nice. We were able to park directly in front and that was convenient. The room could use more electrical outlets. Some of the plugs full of appliances were a bit scary.
Response from Front Desk on Aug 4, 2023
Thank you for stay with as and letting as know about the outlets we will work hard to resolve that issue.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place look very old which made this place very unique but yet very comfortable. WE loved the outside porch that’s located upstairs. It has thin walls so we couldn’t be too loud at night but other that this place was really good
Stayed 1 night in Jun 2023
Response from front desk on Aug 4, 2023
Thank you for staying with as and we hope we see you here again

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Front desk on Jun 12, 2023
Thank you for your feedback

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Funky place. Super vintage!! Loved the shower and the breakfast basket!!!
Stayed 1 night in Jun 2023
Response from Front desk on Jun 16, 2023
thank you for your feed back

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME STAY!!!
My stay was fantastic. Great place to stay in Jamestown. They went above and beyond as I left a backpack and they personally delivered the backpack to my home a week later. HIGHLY RECOMMEND.
Stayed 2 nights in May 2023
Response from Front desk on Jun 5, 2023
We are glad that your stay with us was a pleasant one -we do appreciate your feedback Customer satisfaction is our priority

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So disappointing and gross.
The 2 ladies, I assume we’re mother and daughter were very kind and polite. However the conditions of the room and hotel were definitely not what the pictures online showed. We were told at check in that there was no smoking but when we went up to our room the stench of marijuana and cigarettes was so disgusting and overwhelming. The people in the room next to us had very loud kids and a dog that barked. The people in the hotel and out on the balcony were clearly on drugs and just weird. We ended up leaving at midnight. We just couldn’t take it any longer. So sad.
Stayed 1 night in May 2023
Response from Front desk on May 22, 2023
We are so sorry that you had a bad experience-we will definitely look into the things you have mentioned -we do apologize for any inconvenience caused

2/10 Terrible

Dennis, San Clemente

Disliked: Staff & service, property conditions & facilities
Very poor service. Very hard to get anyone to check you in. Promised continental breakfast not delivered. TV did not display graphics correctly Property apparently inhabited by long term residents (section8?)
Stayed 1 night in May 2023
Response from Guest Relations on May 19, 2023
Dear Dennis,Your feedback is much appreciated. That said, we are very sorry for the level of service you received as well as for any disappointment with our amenities. Our team is committed to positive change, so we will reflect and take a step in the right direction. As your travels continue, we wish you well.

8/10 Good

Skylar

Stayed 1 night in Jan 2023

2/10 Terrible

Jim

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is not real clean. I would not recommend it for anybody or any families. They kept our deposit based on a few minutes late check out. They said the towels were dirty, but they were not.
Response from Guest Relations on Jan 15, 2023
Dear Jim,Thank you for reaching out. We require a deposit upon check-in to cover any potential damages or room charges to the property and that it is refunded to you upon check-out if the room is returned in the condition it was received. Unfortunately, we had to dispose of some linens that were soiled by your dog during your stay, and your check-out was delayed by about five hours. Please know that any cleaning fee incurred by a guest is always thoroughly investigated prior to the fee being charged, and know that our policies are in place to ensure all guests have a clean environment to enjoy. If you have any other concerns you would like to discuss in detail, feel free to reach out to us offline. Safe travels.

8/10 Good

Augie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an old historic type of hotel which is right in the middle of their old downtown and close to walking.
Stayed 1 night in Nov 2022

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming property, nice people.
Stayed 1 night in Oct 2022

2/10 Terrible

Mary

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like anything, worst place we ever stayed....
Stayed 1 night in Sep 2022
Response from Guest Relations on Oct 10, 2022
Dear Mary,We are deeply saddened to learn that your stay with us was less than ideal. We did speak to you and will address your concerns at the earliest. Thank you for sharing your thoughts.

6/10 Okay

Bruce

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The property was good, however the coffee maker failed, there were insufficient electrical outlets. The breakfast was good.
Stayed 1 night in Sep 2022
Response from Front Desk on Oct 7, 2022
Thank You for your feedback

6/10 Okay

Glenn

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
very small room very poor parking
Stayed 1 night in Sep 2022
Response from Front desk on Sep 26, 2022
our rooms are 120Sq feet and are original to the building - we are a historic property - parking is limited

6/10 Okay

Kim

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Old & musty smell as you might imagine. NO air conditioning. Small room with a Very small bath. Room clean, bedding clean, owner nice and accommodating. City really not as advertised at all. Disappointed!
Stayed 1 night in Sep 2022
Response from Front desk on Sep 26, 2022
we are an old building - we are central air conditioned - rooms are small as they are original to the build - we are a historic property - we do appreciate your feedback

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frogtown race
The hotel was very vintage but for one night it worked out great. The staff were very nice and the breakfast was awesome.
Stayed 1 night in Sep 2022
Response from Front Desk on Sep 26, 2022
Thank You

10/10 Excellent

Adrian

Stayed 1 night in Sep 2022
Response from Front desk on Sep 26, 2022
Thank You

4/10 Poor

Sebastian

Liked: Room comfort
Disliked: Cleanliness, staff & service
Not even for one night
There were several bad things about the hotel. First, we got locked in our room after check-in because the door handle did not work from the inside. In all rooms, there was a bad smell. All the rooms seemed pretty run down, so the images on the website were not precise. On the second night, the house keeper started hammering at 9pm in the room next-door,which was pretty loud. In general, the house seemed like one big building site. The service did not seem very helpful either. WiFi did not work properly. The best thing, was the breakfast which was brought to us on a tray to have it in the room. All in all, our stay was pretty disappointing.
Stayed 2 nights in Sep 2022
Response from Front desk on Sep 26, 2022
We do apologize about the lock - it was a mechanical error which was taken care of right away and apologize for the noise it was due to lapse of time at about 8 and he did apologize and stopped right away -how can you comment on all the rooms when they was not available for u to see. the room that you were in was completely redone with fresh paint , sink , flooring and furniture, window coverings etc. we do know that that the reason for this review is due to the fact that you were not able to cancel your reservation and hence the kickback.

6/10 Okay

Agnieszka

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The decor is kept for the most part in a style that matches the gold rush times. Some of them are really cool like stained glass ceiling window. Some not so much like glass decoration above the room entrance door which lets in hallway light at night. Overall the property needs a good cleaning and a fresh coat of paint. The nice touch is a breakfast delivered to the room the night before.
Stayed 2 nights in Sep 2022
Response from front desk on Sep 26, 2022
we appreciate your feedback . the glass panes above the doors are original to the building - we have wall paper on the walls - we are at the moment having some work done hence the dust

8/10 Good

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was quaint. Over 100 years old, the building itself was fine. A bit of a musty smell on entering the lobby. My room was clean, the bed firm, but the shower was really small (about 3 feet square.) I like quaint, and I would consider staying there again. Staff was very nice. Very limited parking and the area next to the hotel, was "sketchy"
Stayed 1 night in Aug 2022
Response from front desk on Aug 23, 2022
Thank you for your feedback - being a historical hotel and built during the goldrush bathrooms in rooms were a luxury -hence the small bathrooms - we do appreciate your input

6/10 Okay

Virginia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was super sweet. The hotel is currently under construction. The parking is not good. Actually stayed in one of the cabins behind the hotel: It was hot in side- cooler is located in the bedroom area- does not cool down whole cabin. The table in the kitchen area with only 1 chair in the whole cabin. The "sofa couch" is not a sofa couch- it is a rock hard lumpy thing that folds down. The bed was extremely firm. Basically- it was an experience! LOL! I would totally stay there again- but bring stuff with me to make it more comfortable!
Stayed 2 nights in Jul 2022
Response from front desk on Aug 23, 2022
Thank you for your feedback - we will definitely look into the things that you mentioned and hope that your next stay will be a comfortable one