Indoor pool

Reviews of Delta Hotels by Marriott York

4 out of 5
Delta Hotels by Marriott York
Tadcaster Road, York, England

Reviews

8.2

Very good

Rating 10 - Excellent. 71 out of 144 reviews" "
Rating 8 - Good. 38 out of 144 reviews" "
Rating 6 - Okay. 20 out of 144 reviews" "
Rating 4 - Poor. 8 out of 144 reviews" "
Rating 2 - Terrible. 7 out of 144 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from sharon on Mar 21, 2024
Good Evening Phillip,Thank you for your highly scored review.I am pleased that you enjoyed your stay at the hotel and the facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jim on Mar 18, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Good

FILIPPO

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Had a nice family room grandkids enjoyed the pool. everything was lovely
Stayed 2 nights in Mar 2024
Response from Jim on Mar 12, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leisure facility
Stayed 1 night in Mar 2024
Response from Jim on Mar 4, 2024
Good Evening Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable distance from York town centre. Didn’t take too long to get an Uber into town. Nice and clean, rooms are lovely, it would have been nice to have been shown or told about the gym/swim facilities as I wasn’t told.
Stayed 2 nights in Feb 2024
Response from sharon on Feb 26, 2024
Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed you the hotel and its facilities. We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

8/10 Good

Steven

Stayed 1 night in Feb 2024
Response from sharon on Mar 21, 2024
Good Morning Steven,Thank you for taking the time to review us.I am pleased that you enjoyed your stay at the hotel and the facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

8/10 Good

Miguel, Maidstone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near the city centre, only 10 minutes by bus into the city centre. Spacious areas, rather small odd shape swimming pool, but had a spacious jacuzzi for many, steam room, and Sauna to finish the days. this seems to be a family-friendly hotel so you might bump into a very noisy place, where it is hard to relax. The food at the restaurant was good and the atmosphere was great.
Stayed 3 nights in Feb 2024
Response from sharon on Feb 26, 2024
Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed you the hotel and its facilities. We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town and hotel had a pool
Stayed 2 nights in Feb 2024
Response from Sharon on Feb 16, 2024
Good Morning Carolyn,Thank you for such a great review.We are delighted you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.Kind RegardsSharon

8/10 Good

Manju, hampshire

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the pool, food was good, beds were comfortable and not far from york
Stayed 1 night in Feb 2024
Response from sharon on Feb 26, 2024
Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed you the hotel and its facilities. We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

10/10 Excellent

Meryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, we found the staff very helpful.
Stayed 1 night in Feb 2024
Response from Jim on Feb 14, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Good

Kathleen

Stayed 2 nights in Feb 2024
Response from Sharon on Mar 21, 2024
Good Morning Kathleen,Thank you for taking the time to review us.I am pleased that you enjoyed your stay at the hotel and the facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Convenient to town with lots of transport options
Stayed 1 night in Feb 2024
Response from sharon on Feb 5, 2024
Good Morning David,Thank you for your highly scored review.I am pleased that you enjoyed your stay and look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

6/10 Okay

Simon

Travelled with partner
Liked: Cleanliness, amenities
While this was a nice hotel - with a lovely gym/pool - be very careful when booking your room. The so-called 'deluxe' room is anything but. When we realised this on arrival, we asked to pay to upgrade to a bigger/better room but the price we were quoted was 4x that as if we'd just booked the better room on Expedia. We called Expedia but the hotel wouldn't let them allow us to either a) pay the extra for the better room or b) cancel this booking and rebook the better room. So basically we faced the option of either staying in a very poor and small 'deluxe' room or paying 4x the correct price to upgrade. As you can imagine, that somewhat spoiled the trip.
Stayed 2 nights in Jan 2024
Response from Sharon on Feb 4, 2024
Dear Simon,Thank you for taking the time to review us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind regardsSharon

6/10 Okay

Valerie

Travelled with partner
Liked: Cleanliness, amenities
We had a room at the front with scaffolding outside and a window which wouldnt close properly. It flew open during the storm and was draughty. The next day our room had not been cleaned by 4pm so had to ask. Only plug in heaters, bathroom unheated and shower controls impossible to reach around the screen. I doubt we will stay again. Shame because location is good.
Stayed 2 nights in Jan 2024
Response from Sharon on Feb 4, 2024
Good Morning,Thank you for taking the time to review us.Please accept my apologies for the scaffolding as we are doing essential maintenance. I have shared your comments with the relevant leadership teams.We do hope that you will stay with us again in the future, where you will remember us for all the right reasons.Kind Regards Sharon

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David - Front Desk on Feb 4, 2024
Good morning Stephen,Thank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.Kind regards

10/10 Excellent

gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, staff were very good, we had some drinks at the bar for our son's 21st birthfah and they gave him a very nice surprise. Pool and gym were very good, clean hotel, great breakfast, easy car park, wonderful views over the race course. Room a little noisy but we'll definitely be back
Stayed 1 night in Jan 2024
Response from Jim on Jan 14, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place for a short stay.
Stayed 1 night in Jan 2024
Response from Jim on Jan 14, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Ch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great room, facilities and beautiful breakfast.
Stayed 1 night in Jan 2024
Response from Jim on Jan 14, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

6/10 Okay

Laura

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Jim on Jan 14, 2024
Dear LauraThank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.

6/10 Okay

Terri

Travelled with family and small children
When booking a 4 star hotel you expect it to be a treat but unfortunately the hotel is very run down especially the spa/pool areas and the changing room facilities. I wouldn’t recommend this hotel or return to it unless it had a revamp. That said the location, staff and breakfast were faultless.
Stayed 1 night in Dec 2023
Response from Jim on Jan 6, 2024
Dear TerriThank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jim on Jan 6, 2024
Good EveningThank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Good

Jane, Altadena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean room, but very small for 4 people for the price! Great buffet breakfast in the restaurant! Tried the pool/hot tub/steam/sauna! Hot tub needed to be hotter with jets, but other options were fine.
Stayed 1 night in Dec 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

6/10 Okay

Emma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Whilst the staff very efficient at breakfast and food was good, we never had extra towels we had on night 1 of 3 replaced and didn't want to wait an hour each night for more to arrive if requested again after long days out with family, towels were small too. (surely just provide more towels when you ask for them on the first night and keep a note of it), the pool was closed the first 24 hrs with no advance warning, and the bed itself was very lumpy, springy and uncomfortable with a dip in the middle. Good for convenience for Christmas close to family and town, but cracking backache every morning. Also as a dairy free person, whilst there was oat milk available in a small jug upon request they did not have any dairy free yoghurt or other options which was disappointing even after I gave them advance notice weeks before, don't think there was much available for vegans either.
Stayed 3 nights in Dec 2023
Response from Jim on Jan 5, 2024
Dear EmmaThank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Jim on Jan 5, 2024
Dear GuestThank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.

6/10 Okay

Saurabh

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Expensive parking, had to always call housekeeping to provide water bottles, toilet needs repair
Stayed 2 nights in Dec 2023
Response from Jim on Jan 5, 2024
Good afternoon Saurabh, Thank you for taking the time to let us know about your experience while staying with us. I understand that the parking charge may have come as a surprise, however, parking charges are becoming a standard now within in York and we are one of the last hotels to do this. As a business we felt the price was fair compared to other properties in York. I do hope you will reconsider your stand on this matter and choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay
Very happy with everything
Stayed 2 nights in Dec 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Good

John

Stayed 1 night in Dec 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Simply amazing..super value for money😊
Stayed 1 night in Dec 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor, cold, old and unloved
Old, dilapidated and unloved rooms. Heating of rooms is inadequate and the rooms are styled still from 1980s. Photos do not convey the low standards of the hotel rooms. Not worth the money at all.
Stayed 1 night in Dec 2023
Response from Jim on Jan 5, 2024
Dear DanielThank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel,lovely spacious room,spa lovely. Breakfast had everything you wanted.
Stayed 2 nights in Dec 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Good

Sarah

Stayed 1 night in Dec 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Good

Katherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay. Reception staff very helpful and accommodating. Good leisure faculties. Room very clean, spacious and comfortable. Dinner service was rather slow and starter quality was disappointing, main courses were good however rather expensive. Very good breakfast service and selection. We would definitely stay again.
Stayed 1 night in Dec 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Spa facilities ruined the trip
Even though the room, staff, breakfast were exceptional, me and my partner were very disappointed with the spa facilities. Please see below: We found the water in the jacuzzi was filthy. The steam room floor and seats were covered in dirt and what looked like, torn up paper. My partner stepped in a dirty plaster. How dangerous and unhygienic. Also, there was no water fountain within the pool area. We were desperate for a drink after being in the sauna. The men’s changing rooms were dirty, towels and toilet paper everywhere. I understand the pool is not supervised however we noticed that no staff did any cleaning checks while we were in there. These problems are not acceptable and do not meet our standards. When we come to a spa hotel, we pay good money and to find that your facilities were not clean it ruined our weekend. Therefore I would like a refund of the spa facilities as they were unusable and not clean.
Stayed 1 night in Dec 2023
Response from Jim on Jan 5, 2024
Dear Guest Thank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday trip
We stayed one night for my sister’s 30th birthday, 3 of us in a super king room. We arrived to find a double sofa bed pulled out and made up at the foot of the super king sized bed, which was great. I’d mentioned it was my sister’s birthday & they had left balloons on the bed and a cake with “happy birthday” on the table - we hadn’t requested this, so this was fab! The room was big, bathroom clean, plenty of room for the 3 of us to get ready. One huge downside is having to pay £7 to park your car round the back of the hotel, especially as it’s not particularly close to the doors so it’s £7 & still effort to drag your bags in. This is a real shame when you’ve already paid a lot of money to stay over for the night. Breakfast was delicious - couldn’t fault it! Loads of choice and all tasted fresh. My sister had a massage the next morning, which she loved. And we all used the spa facilities, which unfortunately was a disappointment as there were multiple baby swimming classes on (Tuesday late morning - definitely avoid), definitely not relaxing with the songs and crying, someone even changed their baby’s nappy on the sunbed next to me.. but other than that, it would have been great; sauna, steam room, pool & jacuzzi. Just a shame they hire the spa out for baby classes and don’t warn you of this.
Stayed 1 night in Dec 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Alvin, HUNTINGDON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jim on Jan 14, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Overnight stay with Breakfast, Clean and Comfy room. Good choice at breakfast.30 min stroll into York Center.
Stayed 1 night in Dec 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Philip

Liked: Property conditions & facilities, room comfort
Friendly staff who really made us feel really welcome. We were given an upgrade on our room as a very generous gift! They were aware it was my fiancées birthday and so they spoilt her with surprise, Complementaries, they decorated the bed with balloons & delivered a cake into room. They also came out with a lovely surprise dessert birthday cake after dinner. Dinner was a lovely & friendly experience, bar staff were also very friendly.
Stayed 1 night in Dec 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

4/10 Poor

Dawn

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jim on Jan 5, 2024
Dear DawnThank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.

8/10 Good

Matt

Stayed 2 nights in Dec 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Ivor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott Hotel
very friendly staff, polite and helpful. Our room was clean and comfortable.
Stayed 2 nights in Dec 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

6/10 Okay

Catherine E

Stayed 3 nights in Dec 2023
Response from Jim on Jan 5, 2024
Dear CatherineThank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Good Hotel with great service and good facilities in good location near York Race course
Stayed 1 night in Dec 2023
Response from Sharon on Dec 6, 2023
Good Morning,Thank you for your highly scored review.I am pleased that you enjoyed the hotel and found the facilities, and good service.We look forward to welcoming you back when your travels bring you back to the area.Many thanksSharon

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sharon on Dec 6, 2023
Good Morning Jane,Thank you for your highly scored review.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

10/10 Excellent

Janet

Stayed 1 night in Nov 2023
Response from Jim on Jan 5, 2024
Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great location, A
Stayed 2 nights in Nov 2023
Response from sharon on Nov 30, 2023
Good Morning Chris,Thank you for your highly scored review.I am pleased that you enjoyed your stay and look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon