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Reviews of Diamond House Hotel

4 out of 5
Diamond House Hotel
Aram Str. 86, Yerevan

Reviews

7.2

Good

Rating 10 - Excellent. 2 out of 10 reviews" "
Rating 8 - Good. 6 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 2 out of 10 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very helpful and very nice stay, with upgrade to junior suite
Stayed 1 night in Oct 2019
Response from Anahit Harutunayn on Oct 17, 2019
Dear Guest, Thank you for taking time to leave this review. Hope to accommodate you during your next visit to Yerevan ! Anahit Harutunyan Sales Manager

2/10 Terrible

edmond

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
2 star hotel
An old, cold and uncomfortable hotel.
Stayed 4 nights in Jun 2019
Response from Anahit Harutunyan, Sales Manager on Jun 5, 2019
Dear Guest, . Thank you for taking time to leave this review ! We will surely turn our attention to all problems you've mentioned and try to solve them.

2/10 Terrible

AliAsgar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel, bad breakfast, bad rooms
Not a good hotel at all, not even close to 4 star, don't think would give it even a 3 or 2 star. Hotel rooms are okay but the doors and walls are not sound proof- all night we could listen to all the drama happening in the hotel. It was very disturbing and we had to get our room changed. Girls at the reception were sweet and comparatively helpful, however was rude when someone stopped us while we were just leaving the hotel to load our bags in the car, to say please pay first. I asked for a massage service which was never available. Breakfast was the worst - no one to serve in the room, just had to eat whatever was kept and go, the toaster did not work too and the fried eggs were cold and left there since long. Room was in a bad state, lights not working, electricity plugs not working. They had to do the maintenance while we were in the room.
Response from Anahit Harutunyan, Sales Manager on Jun 5, 2019
Dear Guest, Thank you for taking time to leave this review ! We really appreciate when our guests leave their feedback. But it's more important for us when they do it before check out. In this case we have chance to solve the problem and satisfy our guests. We are always looking at how we can improve our guests' experience and comfort and looking at what we can do to make things even better for their return visit

8/10 Good

Alireza, Iran

Liked: Cleanliness, staff & service
+/- Points
We stayed for 4 days Hotel attendants were nice and kindly helpful doing whatever they can in order to please you . "nice people" The executive room was big with good enough space . breakfast had enough verity toilets had water for Muslim people AND there were just 3 main problems with the room 1- sometimes the shower water was getting to cold 2- the room was not "voice isolated" 3- the extra bed was out of work but when we wanted a new one to replace they changed it for us. I also have to say the price was very good !
Dear Mr. Alireza, We send you our greetings! It was a pleasure for us to see you at Diamond House Hotel! We'll take into consideration your review and do our best to solve all the problems you mentioned. We thankful for your stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is no regular coffee. They have jast Armenian and instant coffee
Response from Diamond House Hotel's Team on Feb 5, 2016
Dear Guest, Thank you for your choice of the hotel! Each country has it's own interpretation to "regular coffee". For example, in USA it can be Americano, in Italy - Espresso. Armenia regular coffee is Armenian Black Coffee which is always provided in our hotel during breakfast upon request free of charge. We have many types of coffee and during your next visit we'll be glat to make the coffee you like! Best regards,

8/10 Good

Geert, Harelbeke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centraal gelegen
Alle bezienswaardigheden op loopafstand. Heel vakkundig receptiepersoneel. Comfortabele kamer. Continentaal goed ontbijt
Stayed 2 nights in Jul 2018
Response from Anahit Harutunyan. Sales Manager on Aug 27, 2018
Dear Guest, Thank you for taking time to leave this review ! Hope to accommodate you during your next visit to Yerevan !

8/10 Good

Tero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2018

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo,buena localización
Response from Diamond House Hotel on Nov 8, 2017
Dear Guest, Greetings from Diamond Hotel Yerevan ! Thanks for your kind feedback ! Hope to accommodate you in our Hotel during your next visit to Yerevan ! Have a nice day ! Best regards, Anahit Harutunyan Sales Manager Dimond Hotel Yerevan

8/10 Good

Verified traveller

Liked: Staff & service
フロの湯の出が悪く、しばらくはぬるい湯しかでなかったのが残念。フロントの対応はとても良かった。ロビーが禁煙でなかったのはガッカリでした。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kleines Hotel und liegt im Zentral
Das Team ist sehr nett und hilfsbereit, bemüht sich Lösung zu finden, Idee und Empfehlung mitzuteilen. Ich kam um 4:30 Uhr in das Hotel rein. Mein Zimmer war noch nicht fertig ( check in ist erst um 12:00 Uhr.) Trotzdem haben Sie mir ein Zimmer für 6 Stunde, um auszuruhen, organisieren. Das frühstück war gut. Das Hotel liegt im Zentrum, fußläufig zu viele Sehenswürdigkeiten.