Standard Room, 1 King Bed, Non Smoking
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Reviews of Nova Inn Yellowknife

3 out of 5
Nova Inn Yellowknife
4401 50th Avenue, Yellowknife, NT

Reviews

7.2

Good

Rating 10 - Excellent. 114 out of 515 reviews" "
Rating 8 - Good. 212 out of 515 reviews" "
Rating 6 - Okay. 99 out of 515 reviews" "
Rating 4 - Poor. 44 out of 515 reviews" "
Rating 2 - Terrible. 46 out of 515 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 1 night in Apr 2024
Response from Berta - Front Desk Supervisor on Apr 23, 2024
Good morning Joyce. You have made our staff's day with your review. Thank you for the positive review and we look forward to seeing you again.

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 1 night in Apr 2024
Response from Berta - Front Desk Supervisor on Apr 23, 2024
Good morning Joyce. Thank you for your feedback we appreciate all reviews. If there is anything you would like to discuss please do not hesitate to contact me directly.

8/10 Good

SUNG JIN, Watkinsville

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Apr 2024
Response from Berta - Front Desk Supervisor on Apr 16, 2024
Good morning Sung Jin, your feedback is very important to us and we appreciate the time you took to leave us a review.We thank you very much and look forward to you coming back to visit us again.

8/10 Good

Chloe

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Berta - Front Desk Supervisor on Apr 12, 2024
Good morning Chloe.Thank you for your feedback, we appreciate all reviews.For your next visit please do not hesitate to contact the front desk for anything you may need.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
none
Stayed 1 night in Apr 2024
Response from Berta - Front Desk Supervisor on Apr 12, 2024
Good morning Edward.Thank you for your feedback, we appreciate all reviews.For your next visit please do not hesitate to contact the front desk for anything you may need.

8/10 Good

Catherine

Business traveller
Liked: Cleanliness
Disliked: Amenities
Lack of open restaurant for breakfast at 7am. Kitchenette with very limited supplies
Stayed 4 nights in Apr 2024
Response from Berta - Front Desk Supervisor on Apr 12, 2024
Good morning Catherine, I am very sorry to hear that you had limited supplies in your kitchenette, now that we know we will make sure to set up the kitchenettes with the appropreate items. For your next visit if you find there is not what you need please do not hesitate to contact the front desk and we will do our best to supply you with what you need. Unfortunately the restaurant is leased out to a different company and they have set hours of 8am to 8pm. I am very sorry for the inconvenience.

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check in, nice staff clean rooms.
Stayed 1 night in Mar 2024
Response from Berta - Front Desk Supervisor on Mar 27, 2024
Good morning Shauna!Thank you for your review. We appreciate all reviews and look forward to seeing our guests

8/10 Good

Shunmugapriya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs and service were excellent. They even let us check in earlier.
Stayed 1 night in Mar 2024
Response from Berta - Front Desk Supervisor on Mar 27, 2024
Good morning Shunmugapriya! Thank you for your review. We appreciate all reviews and look forward to seeing our guests

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms
Stayed 4 nights in Mar 2024
Response from Berta - Front Desk Supervisor on Mar 26, 2024
Good afternoon Steve, thank you for your review. I think we have pretty good rooms too! I am very happy to hear that you had a good stay with us, and we look forward to having you come and stay with us again.

8/10 Good

Mimi

Travelled with family
Liked: Staff & service
We had a quiet room, comfortable and clean bed.
Stayed 4 nights in Mar 2024
Response from Berta - Front Desk Supervisor on Mar 25, 2024
Good afternoon Mimi,Thank you for your review. They do help us make our team better. I am very glad you had a quiet and comfortable stay, we look forward to seeing you again. Thank you

8/10 Good

Tara

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Berta - Front Desk Supervisor on Mar 22, 2024
Good morning Tara, Thank you for your review. We appreciate all reviews and look forward to seeing our guests.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Berta - Front Desk Supervisor on Mar 18, 2024
Good morning Charles, thank you for your review. All reviews help us to make our guests stay with us that much better. Your review has put a smile on all of the staffs faces today, thank you for that!!

8/10 Good

Auburn

Liked: Cleanliness, amenities, property conditions & facilities
The Nova Inn overbooked and made me stay at The Quality Inn and Suites. That place was very loud and dirty. Cleaning staff at Nova Inn only come on the day you are scheduled to leave. You are encouraged to use towels for your entire stay. It wad a loud hotel on 4th floor with tour groups coming and going at 1am and 2am from aurora viewing. Bring ear plugs!!!! Parking lot was spacious and has outlets to plug in on cold nights. Walking distance to a few spots by get a rental car to make life easier
Stayed 4 nights in Mar 2024
Response from Berta - Front Desk Supervisor on Mar 11, 2024
Good afternoon Auburn, Thank you for your review we appreciate all reviews. I am very sorry you did not have a pleasant stay with us if there is anything I can do for you please to do not hesitate to contact me directly.

4/10 Poor

Talar

Disliked: Cleanliness, property conditions & facilities
The building is very old, very poorly maintained and the general decor is outdated. I was able to hear the conversations in the room next-door through the division door. I was also able to hear the kids from the room across the hall. During my 5 night stay, I wasn’t offered for a room cleanup or fresh towels and it wasn’t mentioned to me upon check-in that the hotel doesn’t offer that on a daily basis. Practically no other service in the hotel that appears upon reservation was available (laundry machines were broken, gym room was locked, mini fridge in my room was not working, in-hotel restaurant was closed …). The fan in my bathroom was covered in dust and I could smell cigarette smell coming from it. I also heard from a worker that a pipe bursted a month ago and they have had overall issues with the hotel. They are trying to maintain it in the very poor conditions while doing the upgrades and it is really not ideal for the guests.
Stayed 5 nights in Mar 2024
Response from Berta - Front Desk Supervisor on Mar 11, 2024
Good morning Talar, thank you for your review. I am very sorry to hear that your visit was not pleasant. Our housekeeping does not come to your room unless you have a tidy up sign on the door, it should have been told to you on check in. The gym is open from 7 am until 9 pm daily, you do need a code to get into the gym which also should have been provided at check in. Unfortunately the restaurant is owned from outside the hotel and they were closed for maintenance. As per the cigarette smell, we are a non-smoking hotel and if we were aware someone was smoking in the hotel it would have been addressed immediately. If you would like to discuss further please contact me or our General Manager directly.

6/10 Okay

Pat

Stayed 3 nights in Mar 2024
Response from Berta - Front Desk Supervisor on Mar 11, 2024
Good morning Pat,Thank you for your review we appreciate all reviews as they help us to better our guests future experiences.

6/10 Okay

Jessica

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Staff are always friendly and helpful. There was some stains on the floor so need a deep cleaning or new tiles and rug. Also, restaurant was closed, despite ordering food online before arriving. Wish there was more space to store luggage besides the janitor closet.
Stayed 1 night in Mar 2024
Response from Berta - Front Desk Supervisor on Mar 5, 2024
Good afternoon Jessica, we appreciate all reviews as they help us make our guests future stays better. We are working on getting the floors in the rooms all professionally cleaned. I am very sorry about the restaurant being closed. We also wish that we had more space to store luggage. My apologies for the inconvenience you have had. If you would like to get in touch with me directly we can talk about the issues.

4/10 Poor

Felicia

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Maintenance issues: the bathroom door wouldn’t close, satellite was down so no tv channels, tiles in the bathroom missing grout, went twice to get towels and facecloths. Parking lot is small for size of the building.
Stayed 1 night in Feb 2024
Response from Berta - Front Desk Supervisor on Feb 21, 2024
Good morning Felicia. You have my apologies for your poor stay. We were not aware that the bathroom door would not close, I will definitely let maintenance know about the missing grout as well. If there is anything else we can do for you please do not hesitate to contact me directly.

6/10 Okay

Fabiola

Travelled with partner
No service room in 4 nights.
Stayed 4 nights in Jan 2024
Response from Berta - Front Desk Supervisor on Feb 1, 2024
Good morning Fabiola,My apologies for not having any service for your stay. Our housekeepers do not go into our guests rooms unless they have the please tidy up sign on the door, or if the guests come to the front desk and request service. If you would like to talk about this further please do not hesitate to contact me directly.

4/10 Poor

Lara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price of the hotel I feel like it did not deliver. Everything was pretty well sub par at best. The staff acted as if I was inconveniencing them with any request from checking in to getting a car pass. The room had various stains on the floor, walls and in the bathroom that made us feel uneasy about how clean everything was. The hallways smelt pretty terrible everytime we came and went, smells like cigarette smoke and garbage. We did speak with the front desk and noticed a slight improvement throughout our stay although I did still felt like I had to hold my breath through certain sections of the hotel. We booked our stay for 3 people and had to reach out to the front desk as they only supplied us amenities for 2 and despite never putting up a do not disturb sign we never got our room cleaned during our 4 night stay. Maybe they have a protocol for this, if there was though we were never made aware of it. Parking is decent, they have plug ins for about 8 cars, spaces for probably 8 more and if that's full there is plenty of street parking nearby. Also, if you're driving make sure to stop by the tourist info centre for a visitor parking pass to avoid paying at the meters or getting any fines, the town seems fairly strict about street parking! Overall if the price was about half of what I had payed I would have expected what we got, but at that price I'm likely not about to stay here again and wouldn't reccomend it as a nice place to stay.
Stayed 4 nights in Jan 2024
Response from Berta - Front Desk Supervisor on Jan 26, 2024
Good morning Lara. I am appalled to know that the staff acted in this way, my deepest apologies to you for how disappointed your stay was. If you would like to discuss this further please do not hesitate to contact myself or our GM directly.

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Berta - Front Desk Supervisor on Jan 26, 2024
Good morning Arisa. Thank you for your review, we appreciate all reviews as they help us to make your next stay with us better.

2/10 Terrible

Richard

Business traveller
Disliked: Amenities, property conditions & facilities
No heat in the room
Stayed 1 night in Jan 2024
Response from Berta - Front Desk Supervisor on Jan 26, 2024
Good morning Richard, I am extremely sorry for the inconvenience of the cold room. With how cold the weather was during that time the front desk staff were giving out small portable heaters and extra blankets. If you would like to discuss this further please do not hesitate to contact me directly. Thank you for your review we appreciate all reviews as they help us make your next stay better.

8/10 Good

Fred

Stayed 1 night in Jan 2024
Response from Berta - Front Desk Supervisor on Jan 10, 2024
Good morning Fred! We appreciate all reviews.They help us to keep our staff on their toes! We look forward to seeing you again. Thank you

4/10 Poor

Aileen

Stayed 8 nights in Dec 2023
Response from Berta - Front Desk Supervisor on Jan 9, 2024
Good morning Aileen, thank you for your review. If there is anything we can do to make your stay better please do not hesitate to contact me directly.

4/10 Poor

NOMAQHAWE

Stayed 1 night in Dec 2023
Response from Berta - Front Desk Supervisor on Dec 28, 2023
Thank you for your review. We appreciate all reviews and look forward to seeing our guests.If there is anything we can do for you please do not hesitate to contact us.

10/10 Excellent

Yihan

Stayed 3 nights in Dec 2023
Response from Berta - Front Desk Supervisor on Dec 28, 2023
Thank you for your review. We appreciate all reviews and look forward to seeing our guests.

10/10 Excellent

Joyce

Stayed 1 night in Dec 2023
Response from Berta - Front Desk Supervisor on Dec 28, 2023
Thank you for your review. We appreciate all reviews and look forward to seeing our guests.

10/10 Excellent

Burton, Nahanni Butte

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2023
Response from Berta - Front Desk Supervisor on Dec 5, 2023
Good morning Burton,We are pleased to hear your stay with us was excellent! This lets our team know they are on the right path and to keep being the best that they can be. Thank you,

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Got a Room with a Kitchen at the same price as a single Room. Room was nice and big, plenty of room. The only thing was the Room upstairs had kids that were running and jumbing making loud nosies. Just turned up the T.V.
Stayed 1 night in Nov 2023
Response from Berta - Front Desk Supervisor on Nov 7, 2023
Good morning Robert! Thank you for your review. We appreciate all reviews and look forward to seeing our guests again.My apologies regarding the noise, please let us know if there is anything else we can do.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and quiet place close to downtown
Stayed 1 night in Nov 2023
Response from Berta - Front Desk Supervisor on Nov 10, 2023
Good afternoon Miranda! Thank you for your review. We appreciate all reviews and look forward to seeing our guests, please come back and visit us again.

8/10 Good

Joseph Dennis Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Oct 2023
Response from Berta - Front Desk Supervisor on Nov 2, 2023
Good morning. Thank you for your review, we appreciate all feedback received.

6/10 Okay

Richard

Business traveller
Disliked: Amenities
Room was 7/10. The property directly in front was covered with cigarette butts mostly from. military guys, they should be ashamed of themselves. The restaurant needs some updating or something. Very friendly staff but food and ambience just doesn't cut it.
Stayed 3 nights in Oct 2023
Response from Berta - Front Desk Supervisor at Nova Inn on Oct 19, 2023
Good afternoon Richard. Thank you for your review we take all of our reviews as a positive way to make our guests stays as comfortable as possible.

8/10 Good

Baeily

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Berta - Front Desk Supervisor on Oct 17, 2023
Thank you for your review. We appreciate all reviews as they help to keep us up to date on our guests wants and needs.

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service
Hotel is old but comfortable. Has a Chinese restaurant on the 3rd floor so is convenient if you need food without going out when it is cold. Great staff there
Stayed 4 nights in Oct 2023
Response from Berta - Front Desk Supervisor on Oct 17, 2023
Thank you for your review. We love the fact our hotel is considered old but comfortable, our staff enjoy connecting to our guests. We look forward to see you again!!

6/10 Okay

Rob

Liked: Cleanliness, property conditions & facilities
Didn't like the check in was in a different building and didn't like the parking. Had to park in the back alley and carry luggage around to the front door in the rain.
Stayed 1 night in Oct 2023
Response from Berta - Front Desk Supervisor on Oct 11, 2023
Good afternoon Rob, we apologize for the inconvenience, during your next stay with us we will upgrade you, please contact me directly.

6/10 Okay

Vanet

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We had three people in a room and even we asked to replace towels for three people, they just replace two sets only.
Stayed 3 nights in Oct 2023
Response from Berta - Front Desk Supervisor on Oct 10, 2023
Good morning, Thank you for your review. We appreciate all reviews and look forward to seeing our guests. I am sorry to hear that you only received 2 sets of towels, when you requested 3. We will talk to our staff to make sure this does not happen again.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, easy to walk to nearby businesses.
Stayed 4 nights in Sep 2023
Response from Berta - Front Desk Supervisor on Oct 3, 2023
Good morning Jason, Thank you for your review. We appreciate all reviews. We are happy that you enjoyed your stay with us and look forward to seeing you again in the future.

2/10 Terrible

Kelsey, Hay River

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel had a weird awful smell that also affected the room.
Stayed 1 night in Sep 2023
Response from Berta - Front Desk Supervisor on Oct 3, 2023
Good morning Kelsey. We are very sorry to hear your stay was unpleasant, it was looked into and has been dealt with. Thank you for your review. We appreciate all reviews.

8/10 Good

Sandra, Chilliwack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to restaurants & shopping. Location is close to Old Town as well.
Stayed 7 nights in Aug 2023
Response from Berta - Front Desk Supervisor on Sep 25, 2023
Thank you for your review. We appreciate all reviews and look forward to seeing our guests.

8/10 Good

abdul

Liked: Cleanliness, property conditions & facilities
good looking
Stayed 2 nights in Aug 2023
Response from Berta - Front Desk Supervisor on Sep 25, 2023
Thank you for your review. We appreciate all reviews and look forward to seeing our guests.

6/10 Okay

Carol

Stayed 1 night in Jul 2023
Response from Berta - Front Desk Supervisor on Sep 25, 2023
Thank you for your review. We appreciate all reviews and look forward to seeing our guests.

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Berta - Front Desk Supervisor on Sep 25, 2023
Thank you for your review. We appreciate all reviews and look forward to seeing our guests.

6/10 Okay

Lee

Travelled with partner
Liked: Staff & service
The in house restaurant provided the worse chinese meal ever, and they had no reservations for us. Staff did work very hard to help out.
Stayed 2 nights in Jul 2023
Response from Berta on Aug 8, 2023
Good afternoon, We are so very sorry to hear about the issues you have had while staying with us. We are trying hard to make sure that all of our staff are as helpful as possible. We hope to be apart of your next visit to Yellowknife. Thank you

8/10 Good

Delilah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay
Stayed 2 nights in Jul 2023
Response from Berta on Aug 8, 2023
Good afternoon, it is wonderful to hear you had a pleasant stay with us. We look forward to being apart of your next visit to Yellowknife. Thank you

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice hotel is clean
Stayed 4 nights in Jul 2023
Response from Theresah on Jul 25, 2023
We are glad you had a great stay, looking forward to see you here again "

4/10 Poor

Lee

Stayed 1 night in Jul 2023

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Theresah on Jul 25, 2023
We are so glad you had a great stay looking forward to see you here again

2/10 Terrible

Nicole

Spiders in the room
Stayed 1 night in Jul 2023
Response from Theresah on Jul 25, 2023
We are so sorry you did not enjoy your stay, looking forward to improve the stated

4/10 Poor

KEVAN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room its self was okay, bathtub was very dirty and needed renovation. Property surrounded by intoxicated persons
Stayed 5 nights in Jul 2023
Response from Theresah on Jul 26, 2023
We are sorry not being able to satisfy your needs looking forward to make improvement.hope to see you again

2/10 Terrible

Dan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived we asked to see the room first. They denied our request. The place is an eye sore and the lobby had a weird ofor. Reason for our request to see the room. We simply walked out.
Stayed 2 nights in Jul 2023
Response from Theresah on Jul 26, 2023
We are sorry not being able to satisfy your needs looking forward to make improvement.hope to see you again

8/10 Good

Carla

Stayed 2 nights in Jul 2023
Response from Berta on Aug 8, 2023
Good afternoon, it is wonderful to hear you had a pleasant stay with us. We look forward to being apart of your next visit to Yellowknife. Thank you