Title: Zao Onsen Zao Shiki No Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Zao Onsen Zao Shiki No Hotel Ryokan with a full-service spa, 7-minute walk to Zao Hot Springs Ski Resort ![Japanese Style Deluxe Twin Room Non smoking](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/c5ca30a1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/c4820c48-49b0-4cc1-8078-5cf8df27e289-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Breakfast buffet](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/09951997.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite, Non Smoking](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/1ba33b1d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Public bath](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/368b5e01.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Zao Onsen Zao Shiki No Hotel offers a peaceful mountain retreat in Zaoonsen. Guests can rejuvenate in the mineral-rich indoor hot spring, schedule spa treatments, or savor a meal at the restaurant. The property provides free self parking and WiFi throughout. 9.2 Wonderful ## Popular amenities - Spa - Housekeeping - Air conditioning - Free WiFi - Parking included - Restaurant ## Room options ### Check availability for these dates Tonight [Nov. 22 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=17444751&PinnedHotelID=17444751&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=17444751&PinnedHotelID=17444751&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 23 - Nov. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=17444751&PinnedHotelID=17444751&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=17444751&PinnedHotelID=17444751&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=17444751&PinnedHotelID=17444751&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=17444751&PinnedHotelID=17444751&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=17444751&PinnedHotelID=17444751&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=17444751&PinnedHotelID=17444751&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 5 of 5 rooms ![Japanese Modern Deluxe Twin Room, Non Smoking](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/bbb8bb9b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Modern Deluxe Twin Room, Non Smoking 10.0 Exceptional 2 reviews ### Highlights Air conditioning Refrigerator TV Deep soaking bathtub Private bathroom Toilet with electronic bidet Shower/tub combination Electric kettle - 355 sq ft - Mountain view - Sleeps 2 - 2 Twin Beds ![Junior Suite, Non Smoking](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/15175685.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Non Smoking 10.0 Exceptional 1 review ### Highlights Air conditioning Refrigerator TV Day bed Separate bedroom Deep soaking bathtub Private bathroom Toilet with electronic bidet - 678 sq ft - 1 bedroom - Sleeps 3 - 2 Twin Beds ![Room Selected at Check-In Non smoking](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/2c2c1316.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Selected at Check-In Non smoking 9.0 Wonderful 2 reviews ### Highlights Air conditioning Refrigerator TV Deep soaking bathtub Private bathroom Toilet with electronic bidet Shower/tub combination Electric kettle - Sleeps 3 - 2 Twin Beds and 1 Twin Futon ![Japanese Style Deluxe Twin Room Non smoking](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/c5ca30a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Deluxe Twin Room Non smoking ### Highlights Air conditioning Refrigerator TV Deep soaking bathtub Private bathroom Toilet with electronic bidet Shower/tub combination Electric kettle - 431 sq ft - Sleeps 4 - 2 Twin Beds, 1 Twin Futon and 1 Twin Sofa Bed ![Free WiFi](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/e23cbb31.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Twin Room Non smoking ### Highlights Air conditioning Refrigerator TV Deep soaking bathtub Private bathroom Toilet with electronic bidet Shower/tub combination Electric kettle - 355 sq ft - Sleeps 4 - 2 Twin Beds and 2 Twin Futons ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FYamagata-Hotels-Zao-Onsen-Zao-Shiki-No-Hotel.h17444751.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FYamagata-Hotels-Zao-Onsen-Zao-Shiki-No-Hotel.h17444751.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C38.16131%2C140.39250&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=q_m9YgUz7zbPj9AHb-dO8M37GY0=) 1272, Zao-Onsen, Yamagata, Yamagata, 990-2301 #### What's nearby - Zao Sanroku Ropeway - 3 min walk - 0.3 km - Zao Hot Springs Ski Resort - 5 min walk - 0.4 km - Zao Chuo Ropeway - 6 min walk - 0.6 km - Zao Sky Cable - 17 min walk - 1.5 km - Zao Super Slider - 3 min drive - 1.7 km #### Getting around - Akayu Station - 29 min drive - Yamagata Airport (GAJ) - 43 min drive #### Restaurants - ‪ろばた - ‬12 min walk - ‪Unite Cafe - ‬18 min walk - ‪どさん娘蔵王のいえ - ‬6 min walk - ‪食事処 とみたや - ‬7 min walk - ‪トマトの森 - ‬11 min drive ## About this property ### Zao Onsen Zao Shiki No Hotel Ryokan near Zao Hot Springs Ski Resort Zao Onsen Zao Shiki No Hotel provides amenities like an indoor mineral hot spring (onsen) and a restaurant. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi. Additional perks include: - Free self parking - Smoke-free premises, an elevator, and 1 meeting room - Guest reviews say good things about the overall condition Room features All guestrooms at Zao Onsen Zao Shiki No Hotel have comforts such as air conditioning, as well as amenities like free WiFi. Extra amenities include: - Bathrooms with deep soaking tubs and toilets with electronic bidets - Refrigerators, electric kettles, and daily housekeeping ## Similar properties ![Hot springs](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444726/4d1f3a1a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Omiya Ryokan Zaoonsen - Spa - Parking included - Free WiFi - Restaurant 9.2 Wonderful 133 reviews CA $107 CA $132 total Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=17444726&PinnedHotelID=17444726&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot tub, hot springs](https://images.trvl-media.com/lodging/18000000/17100000/17095400/17095302/85ade8d5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gokan no Yu Tsuruya Zaoonsen - Spa - Parking included - Free WiFi - Air conditioning 9.4 Exceptional 232 reviews CA $183 CA $206 total Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=17095302&PinnedHotelID=17095302&HadPinnedHotel=true®ionId=-1&adults=2) ![Combined shower/tub, deep soaking tub, free toiletries, hair dryer](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444767/32ee6b16.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Zao International Hotel Zaoonsen - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 54 reviews CA $198 CA $244 total Dec 2 - Dec 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=17444767&PinnedHotelID=17444767&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/17000000/16220000/16219100/16219100/568abfd9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Takamiya Ryokan Miyamaso Zaoonsen - Parking included - Free WiFi - Air conditioning - Room service 9.4 Exceptional 86 reviews CA $381 CA $464 total Nov 29 - Nov 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=16219100&PinnedHotelID=16219100&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; Japanese cuisine ](https://images.trvl-media.com/lodging/1000000/430000/428400/428364/c12d43ed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Metropolitan Yamagata Yamagata - Spa - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,003 reviews CA $84 CA $104 total Dec 22 - Dec 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=428364&PinnedHotelID=428364&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/69000000/68500000/68499900/68499809/w2874h2157x3y3-61bdc935.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Daiwa Roynet Hotel Yamagata-ekimae Yamagata - Free WiFi - Air conditioning - Gym - Parking available 9.4 Exceptional 310 reviews CA $97 CA $108 total Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=68499809&PinnedHotelID=68499809&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/39000000/38830000/38823200/38823136/23399c2e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Koyo Kaminoyama - Parking included - Free WiFi - Air conditioning - Housekeeping 9.0 Wonderful 154 reviews CA $258 CA $289 total Dec 23 - Dec 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=38823136&PinnedHotelID=38823136&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/18000000/17410000/17400700/17400623/51968bb0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Meitoya So Zaoonsen - Parking included - Free WiFi - Air conditioning - Business services 8.4 Very good 68 reviews CA $154 CA $189 total Nov 27 - Nov 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=17400623&PinnedHotelID=17400623&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/17000000/16220000/16218900/16218886/98212a19.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Takamiya Hotel Hammond Zaoonsen - Parking included - Free WiFi - Air conditioning - Laundry 8.4 Very good 68 reviews CA $122 CA $151 total Nov 29 - Nov 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=16218886&PinnedHotelID=16218886&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/39000000/38830000/38823100/38823047/41a4a419.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Yuyunosato Yusa Yamagata - Parking included - Free WiFi - Air conditioning 9.4 Exceptional 37 reviews CA $210 CA $232 total Dec 22 - Dec 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=38823047&PinnedHotelID=38823047&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - A restaurant ### Things to do - Full-service spa ### Conveniences - Limited-hour front desk ### Guest services - Housekeeping (daily) ### Business services - Meeting room ### Full-service spa - Massage - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Spa open daily - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) ### More - Smoking not allowed ## Room amenities ### Bathroom - Deep soaking bathtub - Free toiletries - Private bathroom - Shower/bathtub combination - Slippers - Toilet with electronic bidet - Towels provided ### Entertainment - TV ### Food and drink - Electric kettle - Refrigerator ### More - Air conditioning ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: 7:00 AM Minimum check-in age: 18 ### Check-out Check-out before 10 AM ### Special check-in instructions The front desk is open daily from 7:00 AM - 9:30 PM Front desk staffed during limited hours This property's outdoor public bath is closed seasonally from late December to February 28. Guests with dietary restrictions or food allergies should contact this property at least 2 days in advance. ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children 6 and younger are not allowed at this property; All guests older than 6 are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve access to the public bathing facility This property accepts credit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Children 6 years old and younger are not permitted at this property The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as Zao Onsen Zao Shiki No Hotel Yamagata Zao Onsen Zao Shiki No Yamagata Zao Onsen Zao Shiki No Zao Onsen Zao Shiki No Ryokan Zao Onsen Zao Shiki No Hotel Ryokan Zao Onsen Zao Shiki No Hotel Yamagata Zao Onsen Zao Shiki No Hotel Ryokan Yamagata ## Frequently asked questions ### Is Zao Onsen Zao Shiki No Hotel pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Zao Onsen Zao Shiki No Hotel? > As of Nov 22, 2025, prices found for a 1-night stay for 2 adults at Zao Onsen Zao Shiki No Hotel on Nov 24, 2025 start from CA $175.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Yamagata-Hotels-Zao-Onsen-Zao-Shiki-No-Hotel.h17444751.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Zao Onsen Zao Shiki No Hotel? > Check-in start time: 2 PM; Check-in end time: 7:00 AM. ### What time is check-out at Zao Onsen Zao Shiki No Hotel? > Check-out is at 10 AM. ### Where is Zao Onsen Zao Shiki No Hotel located? > Located in Zaoonsen, this spa ryokan is within a 10-minute walk of Zao Quasi-National Park and Zao Hot Springs Ski Resort. Shiginoya Chinuma and Zao Sanroku Ropeway are also within 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Zao Onsen Zao Shiki No Hotel Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 112 8 - Good 36 6 - Okay 5 4 - Poor 2 2 - Terrible 3 ### 9.6/10 Cleanliness ### 9.4/10 Staff & service ### 9.6/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ### 10/10 Excellent #### Yan Wing Jun 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel offers a pleasant stay, with delicious dining and courteous service. Additionally, the hotel features two hot spring pools with scenic views. ##### Yan Wing Stayed 1 night in May 2025 ### 10/10 Excellent #### Lisa May 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff was very welcoming, meals were executed very well, sulfur baths and open baths were very nice. Our room was large, comfortable and clean. Great place to stay ##### Lisa Stayed 1 night in May 2025 ### 10/10 Excellent #### Dave Apr 12, 2025 Particularly excellent onsen! ##### Dave Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Kayuki May 9, 2025 Liked: Amenities Friendly and clean ##### Kayuki Stayed 2 nights in May 2025 ### 10/10 Excellent #### Sam Apr 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities best choice in town with the most meticulously prepared dinner and breakfast. newly built hotel rooms with all the great belts and whistles. great room, comfortable beds and fast wifi. highly recommend this hotel!!! ##### Sam Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Ching Wen Jan 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Friendly staff delicious food! Staff was very friendly, food was pretty good and service was so awesome! I do recommend it, and I do believe I will come back when I visit Yamagata. ##### Ching Wen Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Ivy Mar 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing Amazing Staff and Comfortable Bed. ![](https://a.travel-assets.com/ugc/hotel-reviews/F7250026A8C8CC244794E9655375F39A27307B5B1741334161366.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/624C75CB25E9D79C575CCB66949E2099D0ECD1671741334200569.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ivy Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Chung Ming Feb 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed here for 1 night, after exhausting snowboard activities. Parking friendly. Clean and decent hotel and room environment Excellent and helpful staff. Great Japanese dinner (added on booking). 5-star hotel experience. Would come back next time revisiting Zao ##### Chung Ming Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Verified traveller Mar 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Staff providing very good services, facilities maintained with high standards. A very good experience ##### Verified traveller Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Ruth Jan 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything at this place was absolutely wonderful. The location was right beside the ski hill. The dinners and breakfast were incredible. The staff was very kind, the rooms were immaculate, and the choice of two Onsens - one outside and one inside was wonderful. Very quiet town - wonderfully relaxing vibe. Thank you so much! ##### Ruth Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Kant Oct 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were kind and helpful. Rooms were spacious and cosy. Excellent experience! ##### Kant Stayed 1 night in Oct 2024 ### 10/10 Excellent #### KA PO Dec 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Room tidy and clean, the view is great. foods taste good, staffs are nice and helpful. Better to have a clock in the hot spring that people can see how long they stay. ##### KA PO ### 10/10 Excellent #### Doreen Nov 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My husband and I loved the onsen facility. We also liked the dinner and breakfast. Staffs are very friendly. The pick up and drop-off service was excellent. Thanks ##### Doreen Stayed 1 night in Nov 2024 ### 10/10 Excellent #### HSIN HUNG Feb 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and spacious room. It kinda expensive in ski season, but still the best choice at Zao, Yamagata. Smoking room is near the lobby, which is a really bad design, you can smell the stinks every time before taking the elevator. Overall, a great place to stay. ##### HSIN HUNG ### 10/10 Excellent #### Wai Wa Jan 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Wai Wa Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Dylan Feb 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel that is right next to the best base area at zao onsen resort! The junior suite was incredible, I really liked the Japanese styling with full western amenities. It was extremely spacious and having two in room ac units for the living room and bedroom was great. We never ate dinner at the hotel but my sister and I both really enjoyed the breakfast buffet both days we had it. Additionally despite a language barrier I found the service to be excellent. Hotel staff came out of the hotel to carry our bags in, and they were very helpful getting us shuttled to the bus station when we left. My only complaints are price and the indoor onsens. It was very expensive in early February, as nice as the room was, the rest of the facility didn’t quite match the price tag. Additionally the indoor onsen water smelled slightly of chlorine and doesn’t feel like it is sourced from the local sulfur springs. Personally I’d recommend skipping them and just going into town for the public baths unless it’s really late ##### Dylan Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Kai Xuan Feb 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My wife and I truly enjoy our 3-days-2-nights stay at Zao Shiki No Hotel. This is our every first time visiting Zao, in Yamagata Prefecture. Free shuttle services are included to-and-fro between Yamagata Station and the hotel (with prior booking of the service) This is wonderful, and absolutely convenient. Check-in process is quick and smooth and the front-desk staff is able to communicate with us in English. The room assigned to us is on the 6 floor. It is so clean and spacious. We love the room! Breakfasts and dinners are included in our hotel booking. They are great! We enjoy our meals during our stay in the hotel. The staff in the restaurant are friendly and provide good services. Thank you for storing a bottle of Sake which I have ordered it during my dinner on the 1st night. Haha. I couldn't finish drinking the entire 300ml bottle of Sake by myself alone as my wife is not drinking it. The staff is willing to store and keep the bottle of my Sake so that I can enjoy it for my dinner on the 2nd day. Thank you team! We enjoy our stay! We will return some day in the future ! ##### Kai Xuan Stayed 2 nights in Feb 2025 ### 6/10 Okay #### Pik YIng Catherine Feb 21, 2025 Liked: Cleanliness, room comfort “The overall experience at the hotel was decent, but the front desk staff had a cold attitude. Every time I needed assistance, they were perfunctory, just trying to send me away without really helping. They didn’t provide detailed explanations. For example, when I rented ski equipment, they didn’t measure my height and just randomly picked skis for me. They also didn’t explain how to handle or return the equipment afterwards. The hotel also sells sightseeing tickets with discounts, but the front desk staff didn’t mention that, so I ended up paying more money. There were further problems with other requests as well. As a major brand hotel, their service quality is definitely below standard. The room rates are not cheap either." ##### Pik YIng Catherine Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### KEIICHI Nov 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities 部屋がとても広くて寛げました。また、スタッフの方の対応、温泉、食事、すべて素晴らしく、とても楽しく滞在することができました。 ##### KEIICHI Stayed 1 night in Nov 2025 ### 8/10 Good #### チュウジ Nov 3, 2025 Liked: Cleanliness, property conditions & facilities スタッフの方々が親切でした。 紅葉🍁もとても綺麗でした。 ##### チュウジ Stayed 1 night in Nov 2025 ### 10/10 Excellent #### ??? Oct 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities お部屋も広く、お部屋に菓子、果物が用意頂き美味しくいただきました。 ##### ??? Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Hiroaki Aug 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 清潔で従業員の対応が良かった 過干渉しないのが良かった ##### Hiroaki Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Verified traveller Aug 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort お部屋も綺麗だったし、ウェルカムデザートも良かった。 食事も美味しかったし、スタッフの対応も良かった。 ##### Verified traveller Stayed 1 night in Aug 2025 ### 10/10 Excellent #### ミナコ Aug 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities お部屋も綺麗、料理も夕食、朝食全て美味しい、温泉の泉質も最高、接客も皆さん笑顔で最高なホテルでした！！！ ウェルカムデザートが冷蔵庫にあったり、この時期ならばの線香花火も出来て、おかげさまで楽しい旅行になりました。 ##### ミナコ Stayed 1 night in Aug 2025 ### 8/10 Good #### ??? Aug 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities たいへんよい ##### ??? 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