6/10
we have had no contact with the local host save 2 whatsapp messages one of which informed us that she did not speak English so text comms would be better.
It seems someone is not doing their job in looking after this Villa and I’m sure the owner would be quite unhappy,the issues faced were:
Pool cover ripped
Pool light not working
Pool paint flaking
Pool net pole comes apart (extn)
Pool filter/pump enclosure has dangerous electrics with non assembled consumer unit (not locked and tiny hands can open)
Gazebo shade not supplied as per pictures
Gazebo hammock not supplied as per pictures
Table extension broken
Barbecue missing charcoal tray
No cooking bbq tools
Sunshade stand broken
No fuse-ball as pictured when booked
No Villa instructions except for Wi-Fi (tv boxes, security system etc)
B1 on suite shower drain slow and overflows
B1 wc brush has no container
B2 window shutters rattle all night with wind
Kitchen breakfast bowls x 2 only (Villa sleeps 6)
Strong damp smell In laundry room
No games and books for children as mentioned in description (had a 3 year old)
Had to reassemble fan and service to make it work
General lack of attention to detail, not well maintained
Given the 2.5k paid for this 2 weeks rental I feel the standard falls short of the price tag, we have frequented Lanzarote for 7 years but this, I’m afraid, is the worst Villa we have ever rented despite being the 2nd most expensive.
Complaint Response: no responsibility taken.
Andrew B.
Séjour de 14 nuits en juin 2023