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Serenity Glamping Riviera Tulum

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Featured Image
Beach nearby, white sand
Beach nearby, white sand
Beach nearby, white sand
Outdoor pool

Overview of Serenity Glamping Riviera Tulum

Serenity Glamping Riviera Tulum

3.5 out of 5

4.4/5 Excellent

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Explore the area

  • Popular LocationXpu-ha Beach18 min walk
  • Popular LocationCenote Cristalino3 min drive
  • Popular LocationTaj Mahal Cenote6 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)26 min drive

Choose dates to view prices

About this area

Xpu-Ha

Located in Xpu-Ha, Serenity Glamping Riviera Tulum by Xperience Hotels is near the beach. While the natural beauty of Xpu-ha Beach and Akumal Beach can be enjoyed by anyone, those looking for an activity can check out Riviera Maya Golf Club. Xcaret Eco Theme Park and Xplor Theme Park are also worth visiting.
Popular Location

What's nearby

  • Xpu-ha Beach - 18 min walk
  • Ecopark Kantun Chi - 3 min drive
  • Cenote Cristalino - 3 min drive
  • Taj Mahal Cenote - 6 min drive
  • Chikinha Cenote - 7 min drive

Restaurants

  • Mystic — 1 min walk
  • Bloved Lounge & Restaurant — 17 min walk
  • Royal Grill — 18 min walk
  • Le Bistrot Chez Dede & Lalo — 7 min drive
  • Paparazzi — 7 min drive

About this property

Serenity Glamping Riviera Tulum

3.5-star hotel near the beach
A restaurant, an outdoor pool, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services, and dry cleaning. All 30 soundproofed rooms feature free WiFi and room service. Other amenities available to guests include free bottled water, safes, and showers.
Serenity Glamping Riviera Tulum by Xperience Hotels offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. This Xpu-Ha hotel provides complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and hot stone massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour drop-off airport shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Outdoor pool
  • Spa services

Conveniences

  • No elevators

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Garden
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Free bottled water

Outdoor space

  • Deck or patio

More

  • Access via exterior corridors
  • Desk
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 12 and younger are not allowed at this property; All guests older than 12 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 12 years old and younger are not permitted at this property

Property is also known as

Serenity Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
Serenity Luxury Tented Camp Xperience Hotels Hotel
Serenity Luxury Tented Camp Xperience Hotels Xpu-Ha
Serenity Luxury Tented Camp Xperience Hotels
Serenity Eco Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
Serenity Eco Luxury Tented Camp Xperience Hotels Hotel
Serenity Eco Luxury Tented Camp Xperience Hotels Xpu-Ha
Serenity Eco Luxury Tented Camp Xperience Hotels
Serenity Luxury Tented Camp by Xperience Hotels
Serenity Tented Camp by Xperi
Serenity Eco Luxury Tented Camp by Xperience Hotels
Serenity Glamping Riviera Tulum by Xperience Hotels Hotel
Serenity Glamping Riviera Tulum by Xperience Hotels Xpu-Ha
Serenity Glamping Riviera Tulum by Xperience Hotels Hotel Xpu-Ha

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 57 out of 95 reviews
5 - Excellent 60%
Rating 4 - Good. 28 out of 95 reviews
4 - Good 29%
Rating 3 - Okay. 4 out of 95 reviews
3 - Okay 4%
Rating 2 - Poor. 4 out of 95 reviews
2 - Poor 4%
Rating 1 - Terrible. 2 out of 95 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.6/5

Property conditions & facilities

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glamping
It was a great experience and seemed like a cool place. Great locations just a 5 min. walk to a beautiful beach. Nice beach club but due to COVID many things at the hotel seems unavailable or closed. The beach club closed at 5 or 6pm. Not so easy to find, especially since a lot of construction on the main highway. Overall a place I’d stay again.
Stayed 1 night in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jan 2021
Excellent stay. Second time. Only blip was no hot water on our last day. All good. Loved having breakfast on the beach option this time.
Stayed 4 nights in Jan 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice experience.
We had a very nice day at the serenity clamping tent community. Due to Covid they were at very low capacity and some of the offerings were not available. The tents were very clean and the property was very calm and inviting. The walk to the beach was about five minutes away. The restaurant at the quiet beach was very adequate. We would definitely recommend this place and would come back again. The staff was very helpful as well. I would recommend going to the website to learn more about the status of the property. It was great and we would go again for sure.
Stayed 2 nights in Jan 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel that could be perfect with some tweaks
The hotel and experience are very unique. It is a very cool concept, and the pictures are accurate. It really has a Tulum type feel and the property is very relaxing and feels like you’re in a jungle. The tents are a good size, clean and comfortable, with a big comfortable bed. With a few small changes this hotel could really be a special place. I have really only one issue about the property itself, and then some complaints about the beach club which is technically separate, but really an extension of the property: Me and another couple got placed in two tents on the edge of the property against the metal fence. I am not sure if we just got very unlucky due to a few windy days and two particularly bad tents, but our tents were UNBEARABLY loud from the tent canvas slapping around the frame. All 4 of us could not sleep at all, and the other couple ended up moving tents. They moved to one of the interior tents, and they told me it was a significant improvement. Unless this is fixed, I would highly reccomend staying away from the tents along the metal fence. With respect to the beach club - It is a bit crowded with the beds and tables, and is not that much space. The food was actually surprisingly good, maybe the best meal we had in over 7 days, but the service was terrible. Generally the service is slow in Mexico, but here it was particularly bad, and they would just not come by to take our order, and then once you ordered the food would take forever.
Stayed 2 nights in Dec 2020

5/5 Excellent

Travelled with group
Liked: Amenities, property conditions & facilities
I loved the theme of camp the sound of nature the beds on the beach with good service
Stayed 2 nights in Jan 2021