Exterior
Check availability

Reviews of XI’AN DAJING CASTLE HOTEL

4.5 out of 5
XI’AN DAJING CASTLE HOTEL
12 Xi Duan Huan Cheng Nan Lu, Xi'an, Shaanxi

Reviews

8.4

Very good

Rating 10 - Excellent. 151 out of 384 reviews" "
Rating 8 - Good. 163 out of 384 reviews" "
Rating 6 - Okay. 49 out of 384 reviews" "
Rating 4 - Poor. 15 out of 384 reviews" "
Rating 2 - Terrible. 6 out of 384 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

FELIPE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. However it could be better if staff was able to speak a little more english. I tried to look for an ATM around and nobody could help me efficiently
Stayed 2 nights in Mar 2024
Response from Reservations on Apr 1, 2024
Dear Valued Guest, Thank you for choosing Xi'an Dajing Castle Hotel and sharing your experience, your valuable suggestions will prompt us to continue to improve and we look forward to having another privilege of welcoming you back again in the near future. Xi'an Dajing Castle Hotel

8/10 Good

Shui Xiong Justin

Liked: Cleanliness, staff & service, amenities
Very easy to get around but just that the bed is very stiff
Stayed 5 nights in Nov 2023
Response from Grand Park Xian on Nov 30, 2023
Dear Valued Guest, Thank you for choosing Grand Park Xian and sharing your experience, your valuable suggestions will prompt us to continue to improve and we look forward to having another privilege of welcoming you back again in the near future.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff
Stayed 1 night in Oct 2023
Response from s on Nov 2, 2023
Dear Valued Guest, Thank you for your recognition and support, we will continue to maintain our service standards and strive to do better and look forward to your stay again! Grand Park Hotel

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Park Xi’an is very well located in view of the historic South Gate of the old city wall. Our room overlooked the large plaza/traffic circle in front of the gate. There was always something new happening there, from piped music, to actors in period costumes, to fountains and lights. That was fun for us, but if you are sensitive to noise, bring earplugs or ask for a room off the plaza; the windows are single pane. The Muslim Quarter is a relatively short walk and the subway #2 line entrance is right across the street. The bathroom could use an upgrade, and the breakfast buffet included a large variety of options to cater international tastes, but overall was ‘meh’, but the location was excellent and the staff were friendly and helpful, hence the 5-star rating. I would stay there again.
Stayed 2 nights in Oct 2023
Response from Grand Park Xian on Oct 25, 2023
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Excellent

Subhrendu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very good service
Great location, opposite the wall and close to the Metro and shopping area. Very good service - had problems with noise from construction site late into the night and they immediately upgraded me to a different, quiet room. English can be a challenge, but staff tried very hard and we were able to communicate effectively....
Stayed 2 nights in Jun 2023

4/10 Poor

Peijun

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
terribly out of maintenance, lack of management
terribly out of maintenance, lack of management
Stayed 2 nights in Dec 2022
Response from Grand Park Xian on Jan 6, 2023
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and taking the time to share your feedback. We at the Grand Park Xian would like to extend our sincere apologies for your disappointment and the inconvenience caused. We have noted your constructive feedback and we certainly review the process to seek for improvement. We are looking forward to having another privilege of welcoming you back again in the near future. Thank you.

6/10 Okay

Verified traveller

This hotel looks too old for me
Stayed 1 night in Jun 2021

10/10 Excellent

Ning

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

8/10 Good

Russell

Liked: Cleanliness, property conditions & facilities, room comfort
Great location with above average hotel.
Great location but make sure you get a room facing the street ass the views are much better. Gym is very basic but ok, the bonus is it has a a games room with 8-ball, ping pong and a shuffleboard. A little pricey compared to other hotels during this trip but it was golden week so understandable.
Stayed 3 nights in Oct 2020
Response from Grand Park Xian on Mar 22, 2021
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with pretty good rooms and excellent staff. Its location is also great being right next to the city wall. There is also a shopping mall directly opposite and a subway station a short walk away. The surrounding area is also quite nice and modern. Some areas of the rooms seem a little older and used but nothing to be concerned about. Overall, definitely recommend this hotel.
Stayed 2 nights in Jan 2020
Response from Grand Park Xian on Jan 10, 2020
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, right by the South Gate. Room was not only clean and luxurious but had a stunning view of the City and South Gate. Beautiful lobby and friendly staff.
Stayed 3 nights in Dec 2019
Response from Grand Park Xian on Jan 10, 2020
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent position just outside South Gate of city walls. Short walk from the Airport Express bus stop close to the Bell Tower. Good views of the city walls and south gate from some rooms. Nice large room (Superior Room with small lounge).
Stayed 3 nights in Nov 2019
Response from Grand Park Xian on Dec 13, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of all the hotels I stayed at in China this one felt the most dated. Still had good sized rooms that were clean and very conveniently located though. Most staff spoke good English and those that didn't would take you to those who did. Staff also had great public transport knowledge which was helpful for going to see the terracotta warriors as my planned route was changed due to construction. The only downside was that there is construction right next to the hotel at present which would start at 8am and not finish until 11pm which was not ideal but i'm sure this will finish soon.
Stayed 2 nights in Oct 2019
Response from Grand Park Xian on Dec 13, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

8/10 Good

Karine

Stayed 5 nights in Nov 2019
Response from Grand Park Xian on Mar 22, 2021
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

6/10 Okay

truman cheung

Business traveller
Liked: Cleanliness
Room smaller than photo
Hotel room smaller than photo Good location 34 year hotel need upgrade condition ( renovation )
Stayed 5 nights in Oct 2019
Response from Grand Park Xian on Oct 30, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

8/10 Good

Hock Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from Grand Park Xian on Oct 30, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We are very pleased to hear that you are satisfied with our service, and looking forward to have the pleasure to deliver excellent service to you again during your next visit.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fight in front of the city wall and near Muslim quarter, friendly and helpful English speaking staff, food was good
Stayed 2 nights in Oct 2019
Response from Grand Park Xian on Oct 30, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from Grand Park Xian on Oct 30, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We are very pleased to hear that you are satisfied with our service, and looking forward to have the pleasure to deliver excellent service to you again during your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Close to the wall and metro station.
Stayed 6 nights in Aug 2019
Response from Grand Park Xian on Oct 2, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

6/10 Okay

gillian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Xian
Location excellent Room smelly, noisy and needed a good clean
Stayed 5 nights in Sep 2019
Response from Grand Park Xian on Oct 2, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Grand Park Xian on Jul 26, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019
Response from Grand Park Xian on Jul 15, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

10/10 Excellent

LouisTan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and helpful staff.
Stayed 4 nights in Jun 2019
Response from Grand Park Xian on Jun 24, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

10/10 Excellent

WongCheeKhiam, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and spacious and clean. The location is excellent within walking distance to several shopping malls nearby and to the South Gate. The subway exit is just outside the hotel entrance and it is only 1 stop away from the Bell Tower station or a 15 minutes walk to it. The concierge staff was excellent and helpful. Gave much useful tips on where to go and eat. Even booked the Shaanxi Museum tickets for us and called for taxis or private hire cars when taxis are not available. It helps if you speak a bit of Chinese. Enjoyed my stay there. Excellent and keep up the good work.
Stayed 5 nights in May 2019
Response from Grand Park Xian on Jun 24, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

8/10 Good

laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Grand Park Xian on Jun 24, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well located, helpful staff, well appointed rooms.
Stayed 2 nights in Jun 2019
Response from Grand Park Xian on Jun 24, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

10/10 Excellent

YIP

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, only 3 minutes walk distance to XiAn Yong Ning Gate subway station, one stop to Bell Tower. We booked deluxe room with city wall view, requested straight facing ancient city wall, so we can enjoy the splendid night light view from our windows, room is also big, breakfast buffet is with different varieties of food. 15 minutes walk to XiAn BeiLing Museum. We really enjoyed our trip to XiAn, a historic city with culture and delicious local food.
Stayed 4 nights in May 2019
Response from Grand Park Xian on Jun 24, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location close to metro, shopping area and sight seeing places. Staff are very helpful as well.
Stayed 3 nights in May 2019
Response from Grand Park Xian on May 24, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019
Response from Grand Park Xian on May 13, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location was perfect . We had 3 room's, 2 we're great and one was not. The beds are very comfortable and the king size is huge. Request a room with a view of the wall for an amazing light show.
Stayed 3 nights in Apr 2019
Response from Grand Park Xian on May 13, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

10/10 Excellent

Pen-Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Grand Park Xian on May 13, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

8/10 Good

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Grand Park Xian on Apr 30, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Old dated Hotel in Excellent location. Get a room with city wall view or don't bother staying there. Even though the floors are non smoking stale cigarette smoke came through the vent in our room we switched rooms and it was only a little better. Good thing as well that the provide slippers because no way I was walking in that carpeting. Great city wall view and evening light show.
Stayed 3 nights in Mar 2019
Response from Grand Park Xian on Apr 4, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback on aged of the hotel and smoking smelling in the room. We will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice location
Nice room, friendly staff and good location. Bathroom was not in keeping with the general high standards of the hotel
Stayed 1 night in Mar 2019
Response from Grand Park Xian on Mar 25, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

10/10 Excellent

Verified traveller

Perfect staying. I will choose it again for next trip in Xi’an.
Stayed 6 nights in Mar 2019
Response from Grand Park Xian on Mar 13, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2019
Response from Grand Park Xian on Apr 4, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019
Response from Grand Park Xian on Apr 4, 2019
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Great position for seeing Xian
Hotel is comfortable but could use an update. Also lacks any vibe at all, handy spot for seeing Harbin. Breakfast is adequate but not of high standard.
Stayed 3 nights in Dec 2018
Response from Grand Park Xian on Dec 29, 2018
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future. Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Grand Park Xian on Dec 29, 2018
Dear Valued Guest, Thank you very much for giving us a full score. It is a pleasure to know that you have enjoyed your first time with us and that you are satisfied with our location, facilities and services. Thank you once again for your kind compliments & we hope to welcome you back in the near future soon. Best regards,

8/10 Good

LX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to metro station and all the major attractions in XiAn, hotel room was comfy but maybe a bit worn down. Still a good stay
Stayed 3 nights in Dec 2018
Response from Grand Park Xian on Dec 29, 2018
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xi’an is amazing
Great location friendly staff and great place to atay
Stayed 2 nights in Nov 2018
Response from Grand Park Xian on Dec 5, 2018
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel at a very good location near metro station but it is quite old and need some upgrading. Room is clean but toilet does not flush properly. Breakfast variety is decent. Staffs attitude is ok but would expect a little more for a hotel of such.
Stayed 3 nights in Nov 2018
Response from Grand Park Xian on Nov 30, 2018
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

10/10 Excellent

Isabella Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous place to stay
Fabulous place to stay, great location close to the city wall and the Muslim quarter to experience the night food market. Great room, very helpful concierge staff. Easy area to walk around. Would definitely recommend it.
Stayed 2 nights in Oct 2018
Response from Grand Park Xian on Nov 5, 2018
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

10/10 Excellent

Lynn, Kelowna

Liked: Cleanliness, property conditions & facilities, room comfort
Great location. Very good buffet breakfast. Hotel is a 4 star. For our stay we didn’t use any amenities due to family visiting.
Stayed 2 nights in Oct 2018
Response from Grand Park Xian on Nov 1, 2018
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Grand Park Xian on Oct 29, 2018
Dear Valued Guest, Thank you for choosing Grand Park Xian and for taking the time to share your feedback. We have noted your valuable feedback on our service standard and will certainly review the process to seek for any improvement on it. We take all guest comments very seriously and once again we look forward to having another privilege of welcoming you back again in the near future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
An old hotel showing its age. Otherwise well located near to many Xi'an attractions.
Stayed 2 nights in Oct 2018
Response from Grand Park Xian on Oct 24, 2018
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Grand Park Xian on Oct 24, 2018
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

10/10 Excellent

Kathy, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property is well located, near the south gate of the city wall and within easy walking distance of the Bell Tower, Drum Tower and Muslim area of Xian. The beds are very comfortable, breakfast plentiful and good. The staff was friendly and efficient.
Stayed 1 night in Oct 2018
Response from Grand Park Xian on Oct 9, 2018
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2018
Response from Grand Park Xian on Oct 9, 2018
Dear Valued Guest, Thank you for choosing Grand Park Xian during your last visit in Xian and for taking the time to share your feedback. We are pleased to know that you had a wonderful stay with us and satisfied with our hotel location and service. Your kindly encouragement has been shared with everyone associated with Grand Park Xian. We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. General Manager Grand Park Xian

4/10 Poor

Randy

Liked: Cleanliness
Disliked: Property conditions & facilities
Outdated hotel in great location
We were in Xi'an 1 night on our way from Shanghai to Beijing and wanted a hotel in the center of all the sites. The hotel is in a great location and is clean, however, it is very outdated. Biggest complaint was that the windows in our room did not fully seal closed letting some street noise in.
Stayed 1 night in Sep 2018
Response from Grand Park Xian on Oct 9, 2018
Dear Valued Guest, Thank you for choosing Grand Park Xian as your preferred choice of stay during your recent visit to Xian and for taking the time to share your feedback. We have noted your valuable feedback and will review the process to seek for any improvement on it . We take all guest comments very seriously and look forward to having another privilege of welcoming you back again in the near future. Grand Park Xian General Manager