Outdoor pool, sun loungers

Reviews of Hilton Xiamen

5 out of 5
Hilton Xiamen
199 Jiahe Road, Xiamen, Fujian

Reviews

9.0

Wonderful

Rating 10 - Excellent. 204 out of 372 reviews" "
Rating 8 - Good. 138 out of 372 reviews" "
Rating 6 - Okay. 23 out of 372 reviews" "
Rating 4 - Poor. 5 out of 372 reviews" "
Rating 2 - Terrible. 2 out of 372 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from joyce on Dec 19, 2023
Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.

10/10 Excellent

Yu Ruei

Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 3 nights in Sep 2023
Response from Joyce Chen on Sep 27, 2023
Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.

10/10 Excellent

Zhiyu

Stayed 1 night in Jun 2023

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, property conditions & facilities
we have been staying there many year before its was hilton. we like the area.
Stayed 1 night in May 2023
Response from Joyce on May 17, 2023
I will certainly pass on your service comments to our front desk team. We take pride in delivering intuitive and flawless service and I never get tired of hearing a compliment about my team doing just that. We are looking forward to your next stay with us. Let me know if I can be of any assistance. Until then, we wish you all the very best.

8/10 Good

Shau-Ku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Jan 2022

10/10 Excellent

Gerardus

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I liked the service very much a specially the way they helped me in anyway possible.
Stayed 1 night in Dec 2021

4/10 Poor

Russell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My family stayed at the Hilton in Xiamen for a relaxing holiday. We chose this location because it was a western hotel also because of the pool. Unfortunately a few incidents can make a hotel stay unpleasant despite the nice facilities. One evening we went to the pool and were told by the staff that our swimwear was not appropriate for the pool. We were wearing western style board shorts. We were very frustrated with the language barrier and being told to change. We went back to the room and called the manager. Apparently earlier another customer complained because these were not customary swimwear in pools. Other people were wearing similar swimwear at the time. The manager's solution was for us to wear the speedo type swimwear that they sold at the desk. Other customers were not wearing this swimwear. We felt singled out and annoyed. The management was not helpful with a resolution.
Stayed 6 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location, very convenient to get around. Service is as good as what you will expected to get from Hilton. This property was rebranded from Crowne plaza to Hilton, facilities and decoration might be a bit outdated already. And toiletries are Crabtree & Evelyn which normally adopted by Doubletree. Despite of those, still a good choice if you want to stay in this area.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The first night there was no room service after 10. I didn’t know this until I tried to order food at 11. The third night they had room service but only had a salad or spaghetti available
Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Amenities
It was too loud. I could hear cars beeping all night. The first night for no given reason and with no notice the room service kitchen closed at 10. The third night room service was open but of the entire menu they only had Caesar Salad or Spaghetti. And the spaghetti was cold and bland.
Stayed 1 night in Apr 2021

10/10 Excellent

Peter, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the overall experience in this hotel, except the way how they clean the floors on the hallway, it made it difficult for me to move my luggage since they cover the carpet with clothes.
Stayed 1 night in Jan 2020
Response from Jo Wu on Feb 2, 2020
Dear Guest, Thank you for choosing Hilton Xiamen as your hotel of choice and for sharing your feedback. I never get tired of hearing that you have a nice stay here and our team work hard to provide memorable and inspired experiences for our guests. Our rooms are located from the 6-16 floor, spacious and of course we do the everything we can to ensure that everything is spotlessly clean. Thanks again for your comments and look forward to welcome you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. The subway is right inside the same complex as the hotel. Lots of shops too.
Stayed 6 nights in Jan 2020
Response from Jo Wu on Feb 2, 2020
Dear Guest, Thank you for choosing to stay at Hilton Xiamen and taking time to review us. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality and the pursuit of inspiration for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Hilton Xiamen located in the geometric center of Xiamen Island and Lianhua Road station, the central station of Metro Line 1. It's only 8 minutes from the Xiamen railway station, and within 20 minutes ride from the airport, exhibition center and famous scenic spots in the island. At the same time, the hotel is directly connected with the Paragon Shopping mall. Leisure,catering and entertainment facilities are comprehensive, which is a good choice for your business and leisure travel. Thanks again for taking time to review us and look forward to welcome you back soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Jo Wu on Feb 2, 2020
Dear Guest, Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed your stay. And we uphold Hilton's hospitality service quality and the pursuit of inspiration for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Jo Wu on Jan 15, 2020
Dear Guest, Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed your stay. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, facilities was new and room was clean.
Stayed 4 nights in Jan 2020
Response from Jo Wu on Jan 15, 2020
Dear Guest, Thank you for choosing Hilton Xiamen as your hotel of choice and for sharing your feedback. It's glad to hear that you have enjoyed your journey here. Our team is working hard to provide memorable and inspired experiences for our guests. The rooms are located from the 6-16 floor, spacious and of course we do the everything we can to ensure that everything is spotlessly clean. Thanks again for your comments and look forward to welcome you back soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visitor from Dallas
Our stay is good. Only one concerns is smoking. Our floor should be none-smoking floor but I still can smell smoke.
Stayed 1 night in Dec 2019
Response from Jo Wu on Jan 15, 2020
Dear Guest, Thank you for choosing Hilton Xiamen and taking time to review us. We apologize for having been below your expectations during this stay. The smoking floor is different from the non-smoking floor in our hotel. We will ventilate the non-smoking room regulary, and check all the rooms step by step. Thanks again for your stay this time, and we hope that we still have a chance to welcome you again soon for experiencing the improvements of our hotel. Thank you.

10/10 Excellent

Winnie wing shuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Jo Wu on Dec 23, 2019
Dear Guest, Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality and the pursuit of inspiration for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Postivie experience, friendly, very satisfy.......
Stayed 2 nights in Dec 2019
Response from Jo Wu on Dec 23, 2019
Dear Guest, Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.

8/10 Good

Chung Ling

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give Housekeeping at Hilton Xiamen 5 Stars
For once in a long while , Housekeeping is Excellent !
Stayed 2 nights in Dec 2019
Response from Jo Wu on Dec 16, 2019
Dear Guest, Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in an upscale shopping mall with plenty to see, do and buy
Stayed 1 night in Dec 2019
Response from Jo Wu on Dec 16, 2019
Dear Guest, Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality and the pursuit of inspiration for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.

10/10 Excellent

Sherilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Jo Wu on Dec 17, 2019
Dear Guest, Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.

6/10 Okay

YINGHSIN

Travelled with family
Stayed 2 nights in Nov 2019
Response from Jo Wu on Nov 22, 2019
Dear Guest, Thank you for choosing Hilton Xiamen and taking time to review us. We saw that the overall score didn't meet your expectations, and we apologize for having been below your expectations during this stay. However, we would be so delight if you are willing to reply us and give more suggestions with details. We hope that we still have a chance to welcome you again soon for experiencing the improvements of our hotel. Thank you.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Jo Wu on Nov 21, 2019
Dear Guest, Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.

10/10 Excellent

Arifin

Stayed 3 nights in Oct 2019

10/10 Excellent

maggie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Jo Wu on Nov 21, 2019
Dear Guest, Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The property is in above average condition. I was expecting a little better but it is acceptable. The room has a nice view and a short walking distance to some nice restaurant nearby.
Stayed 1 night in Oct 2019
Response from Jo Wu on Oct 10, 2019
Dear Guest, Thank you for choosing Hilton Xiamen and taking time to review us. We apologize for having been below your expectations during this stay, however, we would be so delight if you are willing to reply us and give more suggestions with details. We hope that we still have a chance to welcome you again soon for experiencing the improvements of our hotel. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Jo Wu on Oct 2, 2019
Dear Guest, Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.

8/10 Good

Moi, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean n brand new. Mall and hotel are linked -no need to venture outdoor..
Stayed 1 night in Sep 2019
Response from Jo Wu on Sep 19, 2019
Dear Guest, Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. However, if you are willing to reply us and give more suggestions with details, we will be so delight to learn and improve. Thanks again for your stay this time, and look forward to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Hilton Xiamen on Sep 10, 2019
Dear Guest, Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Jo Wu on Sep 2, 2019
Dear Guest, Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility & Staff were excellent ! Would recommend !
Stayed 4 nights in Jul 2019
Response from Mia on Jul 23, 2019
Dear Guest, Thank you for writing a review about your recent stay at Hilton Xiamen. We are delighted to read that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Hope have the opportunity to welcome you back on your next trip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Mia on Jul 25, 2019
Dear Guest, Thank you for choosing Hilton Xiamen and taking time to review us. Looking forward to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Mia on Jul 25, 2019
Dear Guest, Thank you for choosing Hilton Xiamen and taking time to review us. Looking forward to welcome you back soon.

10/10 Excellent

reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Great service, from check-in to Check-out.
Stayed 2 nights in Jun 2019
Response from Mia on Jul 11, 2019
Dear Guest, Thank you for choosing Hilton Xiamen and taking time to review us. We are delighted to read that you have enjoyed our service. Looking forward to welcome you back soon.

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019
Response from Mia on Jul 25, 2019
Dear Guest, Thank you for choosing Hilton Xiamen and taking time to review us. Looking forward to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always here for business
Great service and location.
Stayed 3 nights in May 2019
Response from Mia on Jun 6, 2019
Dear Guest, Thank you for writing a review about your recent stay at Hilton Xiamen. We are delighted to read that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Hope have the opportunity to welcome you back on your next trip.

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2019
Response from Mia on May 15, 2019
Dear guest: Thank you for choosing Hilton Xiamen. We are sorry that you were not satisfied with some aspects during staying. We will appreciate if you could provide specific information. Please contact us by email or dialing our phone number at any time. Look forward to hearing from you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Mia on May 9, 2019
Dear Guest, Thank you for choosing Hilton Xiamen and taking time to review us. Looking forward to welcome you back soon.

6/10 Okay

arlene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Non smoking floor but our room smells of smoke and they weren’t able to do anything about it except to open the windows
Stayed 3 nights in Apr 2019
Response from Mia on May 8, 2019
Dear Guest, Thank you for choosing Hilton Xiamen and taking time to review us. We apologize for having been below your expectations during this stay. Please be assured that your remarks have been discussed internally for investigation and improvement. We will see what we can do to improve our service quality.Once again thank you for the feedback and hope we have the opportunity to welcome you back on your next trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Very impressed. Hope I can come back again.
Stayed 1 night in Apr 2019
Response from Mia on May 8, 2019
Dear Guest, Thank you for writing a review about your recent stay at Hilton Xiamen. We are delighted to read that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests.Looking forward to welcome you back soon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Room, Service, and Location. Highly recommend
Stayed 3 nights in Feb 2019
Response from Evelyn on Feb 26, 2019
Dear guest: Thank you for choosing Hilton Xiamen and giving us positive comments. Look forward to your next visit.

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2018
Response from Evelyn on Feb 24, 2019
尊敬的客人: 您好,感谢您选择厦门磐基希尔顿酒店,并且给予我们的评分。我们注意到此次的入住体验未能到达您的期望,我们诚挚希望您能够提供具体的意见或建议,以便我们调查及改进。欢迎随时致电联系我们,我们很乐意聆听您的心声。再次感谢您的评分,期待您的回音,以及下次光临。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Xiamen is designed innovatively as the interior facilities are designed as the shopping malls, food courts and a variety of other facilities that tourists may need are easily accessible. And also the location of this hotel is great.
Stayed 3 nights in Jan 2019
Response from evelyn on Jan 29, 2019
Dear guest: Thank you for choosing Hilton Xiamen. Hotel is located in geometric center of Xiamen. In addition, hotel is adjacent to Paragon Center, cinema, restaurants, which provides guest the most convenience in journey.

10/10 Excellent

Sharon, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close go restaurants and shopping. Excellent customer service. People work in the hotel are friendly and helpful. I will recommend this hotel to friends and families.
Stayed 2 nights in Jan 2019
Response from evelyn on Jan 29, 2019
Dear guest: Thank you for choosing Hilton Xiamen. We are glad to know that you were satisfied with our service. Look forward to your next visit.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
city centre and attached to a shopping centre. The staff of which there are a lot do not speak much English.
Stayed 1 night in Jan 2019
Response from Evelyn on Apr 30, 2019
Dear guest: Thank you for choosing Hilton Xiamen. We will strengthen our training in English for our staff. Thanks again for your feedback. Look forward to your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with shopping centre. Difficult to entry into the hotel after 11pm.
Stayed 3 nights in Jan 2019
Response from Evelyn on Jan 22, 2019
Dear guest: Thank you for choosing Hilton Xiamen. Hotel is adjacent to the luxury brand shopping mall, commercial building, cinema, high-end supermarket and restaurants, which provides guest the most convenience in journey. Look forward to your next visit.

8/10 Good

Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Evelyn on Jan 22, 2019
Dear guest: Thank you for choosing Hilton Xiamen and giving us positive comments. Look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Evelyn on Dec 27, 2018
尊敬的客人: 您好,感谢您选择厦门磐基希尔顿酒店,并给予我们的好评,真诚期待您的再次光临。

10/10 Excellent

DannySharma, Hamilton, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City centre location, hotel and huge mall complex together. Variety of food options. Service was outstanding, comfortable cozy big rooms. They help organize tours on this hotel needs to rethink and choose better partners. I was shown rate of 258 RMB in the night but next day guide told I have to pay additional 198 and the tour cost will go up to 456 RMB. I opted not to go as it felt more like cheating. Again no fault of the hotel. Excellent hotel will stay again.
Stayed 3 nights in Oct 2018
Response from evelyn on Nov 4, 2018
Dear guest: Thank you for choosing Hilton Xiamen. Regarding to your problem, we have communicated with travel agency. Because 258 RMB doesn't include admission to all attractions on Kulangsu, there are some attractions that require extra charge. We have told travel agency to give details to guests next time, avoid this situation happening again. Thank you for your understanding. Look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Evelyn on Oct 26, 2018
尊敬的客人: 您好,感谢您选择厦门磐基希尔顿酒店,并给予我们的好评。期待您的下次光临。