We paid extra for adults only. Here is the issue there is not really an adults-only area at Sandos. If I wanted to go on a family vacation, this is a good place, but to say adults-only is a stretch. The only quiet place was the adults-only area on the beach. The restaurants etc are not only for adults. Trying to enjoy a romantic dinner with kids running around the table beside you does not work. And kids were screaming in the room next to us for a few days.
The management staff is terrible. We paid for a balcony and got a corner room with a small balcony surrounded by bushes on the first floor. We asked to change rooms and were told we could and should wait for another King to be available with a balcony the next day. We packed our bags, waited, and were given the EXACT SAME ROOM, a corner with no real balcony covered by bushes. So we stayed in our original room but lost a day for no reason. And then the manager would not speak to us, and the staff were rude. So we were resigne to having a room with no balcony, which we wanted because my wife had to work remotely.
Here are the pros: the general staff on the grounds are very friendly. The food is excellent. The WiFi is good, and you can work remotely if needed. The grounds are unique, with lots of wildlife. The coffee from the Cupcake Cafe is great!
We won't be going back to Sandos. If you want a nice family vacation or have a timeshare there, you will probably be OK. For a romantic adults-only vibe, I'd pass.