Title: Hotel Misión Xalapa - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=63710&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Misión Xalapa Travelers find a perfect blend of comfort and convenience at this hotel where a cozy fireplace, rejuvenating massages, and two restaurants await ## Photo gallery for Hotel Misión Xalapa ![Outdoor pool, sun loungers - Hotel Misión Xalapa (Xalapa)](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/ef482228.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Bar (on property) - Hotel Misión Xalapa (Xalapa)](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/54d2b8d6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - Hotel Misión Xalapa (Xalapa)](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/58f9860b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Hotel Misión Xalapa (Xalapa)](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/1cb11be5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hotel Misión Xalapa (Xalapa)](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/9f8cfc73.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Misión Xalapa Plaza De Las Convenciones offers a relaxing retreat with a spa tub and massage services. Enjoy meals at two restaurants or drinks by the fireplace bar. The property features an outdoor pool, luggage storage, and meeting rooms near the convention center. ## Reviews 7.6 Good ## Popular amenities - Pool - Hot tub - Pet friendly - Parking included - Free WiFi - Restaurant ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=63710&PinnedHotelID=63710&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=63710&PinnedHotelID=63710&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=63710&PinnedHotelID=63710&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=63710&PinnedHotelID=63710&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=63710&PinnedHotelID=63710&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=63710&PinnedHotelID=63710&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=63710&PinnedHotelID=63710&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=63710&PinnedHotelID=63710&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 16 of 16 rooms ### View all photos for Room Standard ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/6b748379.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 279 sq ft - Sleeps 2 ### View all photos for Room Standard ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/92f2d6e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 279 sq ft - Sleeps 4 ### View all photos for Room Deluxe ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/8060cb58.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe - 387 sq ft - Sleeps 2 ### View all photos for Room Deluxe ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/97c38c13.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe - 387 sq ft - Sleeps 4 ### View all photos for Suite Master ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/35a2e703.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master - 914 sq ft - Sleeps 2 ### View all photos for Room Master ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/404136d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Master - 914 sq ft - Sleeps 4 ### View all photos for Suite Junior ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/76613dea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 484 sq ft - Sleeps 2 ### View all photos for Deluxe Room, 1 King Bed ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/e9ee35a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed ### Highlights LED TV Private bathroom Cable channels Daily housekeeping Desk In-room safe - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 2 Double Beds ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/d148f6f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds ### Highlights LED TV Private bathroom Cable channels Daily housekeeping Desk In-room safe - Sleeps 4 - 2 Double Beds ### View all photos for Room, 1 King Bed (Preferencial) ![Room, 1 King Bed (Preferencial)](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/a7978f92.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed (Preferencial) 8.6 Excellent 8 reviews ### Highlights LED TV Private bathroom Cable channels Daily housekeeping Desk In-room safe - Sleeps 2 - 1 King Bed ### View all photos for Room 2 Double Beds ... Preferencial ![Room 2 Double Beds ... Preferencial](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/fc5232c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room 2 Double Beds ... Preferencial 8.4 Very good 9 reviews ### Highlights LED TV Private bathroom Cable channels Daily housekeeping Desk In-room safe - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite, 1 King Bed ![Junior Suite, 1 King Bed](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/2194a732.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed 8.0 Very good 1 review ### Highlights LED TV Private bathroom Cable channels Daily housekeeping Desk In-room safe - Sleeps 2 - 1 King Bed ### View all photos for Suite, 2 Double Beds (Master) ![Suite, 2 Double Beds (Master)](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/92db1de9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Double Beds (Master) ### Highlights LED TV Private bathroom Cable channels Daily housekeeping Desk In-room safe - Sleeps 2 - 2 Double Beds ### View all photos for Suite, 1 King Bed (Master) ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/60b81457.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed (Master) ### Highlights LED TV Private bathroom Cable channels Daily housekeeping Desk In-room safe - Sleeps 2 - 1 King Bed ### View all photos for Room (Dog Friendly) ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/2ea38f7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Dog Friendly) ### Highlights LED TV Private bathroom Cable channels Desk Daily housekeeping Pet friendly In-room safe - Sleeps 4 - 2 Double Beds ### View all photos for Room Standard ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/70000/63800/63710/b11c5069.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard 9.0 Wonderful 2 reviews - 279 sq ft - Sleeps 4 ## You may also like Ad ![Lobby](https://images.trvl-media.com/lodging/12000000/11860000/11855000/11854978/cbe8873a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Gamma by Fiesta Americana Xalapa Nubara Xalapa - Pool - Kids pool - Parking included - Free WiFi 8.6 Excellent 610 reviews CA $84 CA $99 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Xalapa-Hotels-Gamma-By-Fiesta-Americana-Xalapa-Nubara.h11854978.Hotel-Information?chkin=2026-1-27&chkout=2026-1-28&rm1=a2®ionId=6052221&destination=Xalapa&destType=MARKET&latLong=19.543775,-96.910181&searchId=df6f4ab4-ef24-47d0-a30e-50710a550542&top_cur=CAD) Ad ![Desk, blackout drapes, iron/ironing board, free WiFi](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/6000000/5320000/5313600/5313553/7f88bebf_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### One Xalapa Las Animas Xalapa - Breakfast included - Parking included - Free WiFi - Restaurant 8.6 Excellent 1,009 reviews CA $82 CA $98 total includes taxes & fees Feb 11 - Feb 12 [](https://www.expedia.ca/Xalapa-Hotels-One-Xalapa-Las-Animas.h5313553.Hotel-Information?chkin=2026-2-11&chkout=2026-2-12&rm1=a2®ionId=6052221&destination=Xalapa&destType=MARKET&latLong=19.543775,-96.910181&searchId=df6f4ab4-ef24-47d0-a30e-50710a550542&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/10000000/9260000/9260000/9259902/5e176f70.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Xalapa by IHG Xalapa Centro - Breakfast included - Free WiFi - Air conditioning - Gym 9.4 Exceptional 659 reviews CA $73 CA $86 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Xalapa-Hotels-Holiday-Inn-Express-Xalapa.h9259902.Hotel-Information?chkin=2026-2-2&chkout=2026-2-3&rm1=a2®ionId=6052221&destination=Xalapa&destType=MARKET&latLong=19.543775,-96.910181&searchId=df6f4ab4-ef24-47d0-a30e-50710a550542&top_cur=CAD) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/7000000/6660000/6650800/6650734/8418a68e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Xalapa Xalapa - Breakfast included - Parking included - Free WiFi - Air conditioning 8.6 Excellent 628 reviews CA $91 CA $108 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/Xalapa-Hotels-City-Express-Xalapa.h6650734.Hotel-Information?chkin=2026-2-1&chkout=2026-2-2&rm1=a2®ionId=6052221&destination=Xalapa&destType=MARKET&latLong=19.543775,-96.910181&searchId=df6f4ab4-ef24-47d0-a30e-50710a550542&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FXalapa-Hotels-Mision-Xalapa-Plaza-De-Las-Convenciones.h63710.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FXalapa-Hotels-Mision-Xalapa-Plaza-De-Las-Convenciones.h63710.Hotel-Information) ## About the area Located in Xalapa, Hotel Misión Xalapa is connected to the convention center. Callejón del Diamante and Plaza Las Animas Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Los Berros Park and Juarez Park. El Agora and Interactive Museum of Xalapa (MIX) are also worth visiting. [Visit our Xalapa travel guide](https://www.expedia.ca/Xalapa.dx6052221) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.52805%2C-96.91103&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=49PU9_3M93yt0XDvEtz2o6T-NlA=) Av 20 de Noviembre Ote No 455, Xalapa, VER, 91040 ### What's nearby - ![Church in Xalapa, Veracruz State of Mexico](https://images.trvl-media.com/place/553248621532977356/546b19bc-3c7e-4d1c-9b56-d0f154a71c93.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Xalapa Cathedral 17 min walk \- 1.5 km - Los Berros Park 8 min walk \- 0.8 km - Juarez Park 17 min walk \- 1.5 km - Paseo de los Lagos Park 17 min walk \- 1.5 km - Xalapeno Stadium 19 min walk \- 1.6 km ### Getting around - Xalapa Station 11 min drive - Xalapa, Veracruz (JAL-El Lencero) 15 min drive ### Restaurants - Bola De Oro 20 De Nov. Sur 1 min walk - Hipoacusia21 4 min walk - Mariscos Mocambo 3 min walk - Antojitos La Fe 4 min walk - Pollo Feliz 3 min walk ## About this property ### Hotel Misión Xalapa Hotel connected to the convention center At Hotel Misión Xalapa, you can look forward to a terrace, a hair salon, and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub, and indulge in a massage or a manicure/pedicure. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and local cuisine. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a bar. You'll also enjoy the following perks during your stay: - An outdoor pool along with sun loungers - Free self parking and extended parking - Express check-out, express check-in, and tour/ticket assistance - Meeting rooms, a ballroom, and concierge services Room features All 143 rooms include comforts such as free WiFi and safes. Extra amenities include: - Bathrooms with showers and free toiletries - 26-inch LED TVs with cable channels - Daily housekeeping and desks ## Similar properties ![Interior entrance](https://images.trvl-media.com/lodging/5000000/4210000/4209900/4209825/2b066a90.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Misión Express Xalapa Xalapa Centro - Breakfast included - Pet friendly - Parking included - Free WiFi 8.2 Very good 330 reviews CA $57 CA $67 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=4209825&PinnedHotelID=4209825&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/12000000/11860000/11855000/11854978/cbe8873a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gamma by Fiesta Americana Xalapa Nubara Xalapa - Pool - Kids pool - Parking included - Free WiFi 8.6 Excellent 610 reviews CA $84 CA $99 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=11854978&PinnedHotelID=11854978&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/36000000/35900000/35894000/35893940/8ee34623.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Capital O Hotel Central, Xalapa Xalapa - 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Parking included - Free WiFi - Housekeeping - 24/7 front desk 8.8 Excellent 118 reviews CA $43 CA $50 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=24992958&PinnedHotelID=24992958&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/19000000/18670000/18666600/18666551/6fbba459.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Majova Inn Xalapa Xalapa Centro - Breakfast included - Pet friendly - Parking included - Free WiFi 8.6 Excellent 224 reviews CA $53 CA $63 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=18666551&PinnedHotelID=18666551&HadPinnedHotel=true®ionId=-1&adults=2) ![Desk, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/6000000/5320000/5313600/5313553/97619fb4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### One Xalapa Las Animas Xalapa - Breakfast included - Parking included - Free WiFi - Restaurant 8.6 Excellent 1,009 reviews CA $82 CA $98 total includes taxes & fees Feb 11 - Feb 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=5313553&PinnedHotelID=5313553&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=63710&PinnedHotelID=63710&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=63710,4209825,11854978,35893940,10370792) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free extended parking on site - Limited onsite self parking - Wheelchair-accessible parking available ### Food and drink - 2 restaurants - A bar/lounge - Snack bar/deli ### Restaurants on site - La Carreta - La Terraza ### Things to do - Hot tub - Outdoor pool ### Family friendly - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business center - Conference center - Meeting rooms ### Outdoors - Pool loungers - Terrace ### Spa - Manicures/pedicures - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk ### More - 2 buildings - 6 floors - Ballroom - Banquet hall - Fireplace in lobby - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - 26-inch LED TV with cable channels ### Food and drink - Limited room service ### More - Desk - Free local calls - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 6 PM Contactless check-in available Late check-in subject to availability Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 600 per pet, per day Welcoming dogs only 1 total (up to 33 lbs per pet) Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Pet fee: MXN 600 per pet, per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Noise-free guestrooms cannot be guaranteed Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms Children under 12 years old are not allowed in the swimming pool without adult supervision ### Property is also known as Hotel Misión Plaza las Convenciones Hotel Misión Xalapa Plaza de las Convenciones Misión Plaza las Convenciones Misión Xalapa Plaza de las Convenciones Hotel Misión Xalapa Plaza las Convenciones Hotel Misión las Convenciones Misión Xalapa Plaza las Convenciones Misión las Convenciones Mision Xalapa Plaza las Convenciones Hotel Mision las Convenciones Hotel Mision Xalapa Plaza las Convenciones Mision las Convenciones Hotel Misión Xalapa Hotel Hotel Misión Xalapa Xalapa Hotel Misión Xalapa Hotel Xalapa Mision Xalapa Plaza de las Convenciones Hotel Misión Xalapa Plaza De Las Convenciones ## Frequently asked questions ### Does Hotel Misión Xalapa have a pool? ### How much does it cost to stay at Hotel Misión Xalapa? ### Is Hotel Misión Xalapa pet-friendly? ### How much is parking? ### What time is check-in at Hotel Misión Xalapa? ### What time is check-out at Hotel Misión Xalapa? ### Where is Hotel Misión Xalapa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Misión Xalapa Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.8 Location ### 8.0 Staff & service ### 7.4 Property conditions & facilities 10 - Excellent 168 8 - Good 148 6 - Okay 65 4 - Poor 44 2 - Terrible 38 ## Reviews ### 10/10 Excellent #### Julia May 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities We had plenty of room, anytime needed cleaning they did a great job!! The food was superb!! The customer service was excellent! The place was super clean ! Thank you for all the customer service!! ##### Julia Stayed 10 nights in May 2025 ### 4/10 Poor #### Thomas Apr 5, 2024 Liked: Staff & service Disliked: Property conditions & facilities I had booked two rooms for two days through Expedia, both pre-paid. The hotel had us booked for 3 rooms with only one room paid. Fortunately, I had printed out my Expedia receipts. After endless conferring with the manager, the girl at the desk (who was super-nice by the way) took off the third room, but insisted I pay again for one room, which I did (sorted out later). The rooms were large (junior suites), but the decor is very dated, supposedly resembling a Spanish mission, but just looking grotty. There were no electrical outlets at the desk or at the nightstands, so charging our phones and computers was problematic. The windows are thin and even on the 5th floor, the street noise was quite audible. Breakfast was very basic, just before me somebody finished the last of the yoghurt and I was simply told that was it, they had no more. The one redeeming factor of this hotel was the personnel, all super friendly and professional. ##### Thomas Stayed 1 night in Mar 2024 ### 4/10 Poor #### Thomas Apr 18, 2024 Liked: Staff & service Disliked: Amenities, property conditions & facilities This once grand old lady is well past her prime. They didn't have our Expedia reservation right in terms of number of rooms, but fortunately I had a print out to show what I had booked. I still had to pay again for an already prepaid reservation (later sorted out with AMEX and Expedia), but it took us 40 minutes to check in. It was a frustrating experience, even though the girl at the desk was wonderful. But she had to keep calling her manager who never showed up. The rooms we booked were junior suites. The were large, and decorated in a style that is supposed to resemble a Spanish mission. They were true to their origin in that there were no electrical outlets anywhere, not at the desk, not at the night stands. These rooms are designed for real missionary travelers, writing with goose quills and communicating by carrier pigeon. Although we could connect to the hotel's wifi, the wifi was never connected to the internet. Yet, if the whole experience resembled a throwback of what 18th century travelers must have felt like, that also applies to the personnel. Super friendly, helpful, cordial, just super nice. ##### Thomas Stayed 1 night in Mar 2024 ### 8/10 Good #### salvador Sep 8, 2024 Liked: Staff & service I liked the location and the size of the rooms however the hotel look and decor is very outdated and there is a particular smell from the sink that annoys ##### salvador Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Diego Jan 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful ##### Diego ### 6/10 Okay #### Sandra Mar 5, 2025 Liked: Cleanliness, staff & service Hot water was not available every day and furniture was very old and broken ##### Sandra Stayed 4 nights in Feb 2025 ### 6/10 Okay #### Bruno Aug 12, 2023 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities very old AC, first floor room very noisy from play area. ##### Bruno Stayed 1 night in Aug 2023 ### 4/10 Poor #### Claudia Oct 16, 2022 Liked: Staff & service Disliked: Amenities, property conditions & facilities We stayed on the 4th floor and the hallway only had two motion-sensor lights (one at each end). My room was in the middle of the hallway, and by the time I would reach my door, the light would be off. I also had to ask them, several times, to heat up the jacuzzi before they sent somebody. The bathroom shower didn't seem well cleaned. ##### Claudia Stayed 2 nights in Oct 2022 ### 10/10 Excellent #### ADRIANA ASTRID Jan 19, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo perfecto ##### ADRIANA ASTRID Stayed 2 nights in Dec 2025 ### 8/10 Good #### Daniel Jan 15, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buena propiedad y cómoda opción debido a que tiene servicio de restaurante, la limpieza es buena y el mantenimiento que le dan hace que todo funcione. Las habitaciones son grandes, cómodas. Hay espacio para estacionar el auto. ##### Daniel Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Anabel Jan 13, 2026 Liked: Cleanliness, amenities, property conditions & facilities Todo muy bien. Hotel agradable. ![](https://a.travel-assets.com/ugc/hotel-reviews/0a06e553-2db1-4e27-9a75-7ad2076ce5f5-1768326246570.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1f900f7d-9182-4dbd-8f4e-fe41baf04a51-1768326246487.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Anabel Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### GONZALO HERNANDEZ Jan 5, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel está cómodo, pero como toda construcción antigua, el ruido es lo que puede incomodar un poco, sobre todo que viajamos cuando había ocupación casi total, pero todo estuvo muy bien ##### GONZALO HERNANDEZ Stayed 2 nights in Jan 2026 ### 8/10 Good #### Agustin Jan 2, 2026 Liked: Cleanliness La habitación estuvo bien y el personal fué muy amable, fue una estancia agradable ##### Agustin Stayed 1 night in Dec 2025 ### 8/10 Good #### Vianey Nov 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo muy bien solo que no dieron una habotacion de masiado pequeña para las 4 personas que eramos. ##### Vianey Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Kevin Alexis Oct 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La tv muy pequeña y una cama un poco incómoda, pero en general muy agradable ##### Kevin Alexis Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Rosa Isela Oct 7, 2025 Liked: Cleanliness Disliked: Staff & service se agradece que acepten mascotas pero es increíble el costo excesivo que cobran por mascota que incluso es mayor al de la misma habitación.. ##### Rosa Isela Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### MARCO ANTONIO Sep 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Me gustó mucho la atención del personal, la limpieza de las habitaciones y el servicio a la habitación. ##### MARCO ANTONIO Stayed 1 night in Sep 2025 ### 8/10 Good #### Violeta Aug 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort muy bien ubicado ##### Violeta Stayed 2 nights in Aug 2025 ### 4/10 Poor #### Cynthia Aug 11, 2025 Informar si habra algun evento a la.hora de reservar para decidir si uno desea quedarse ##### Cynthia Stayed 1 night in Aug 2025 ### 2/10 Terrible #### JUAN CARLOS VAZQUEZ Aug 8, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities La atención del personal de recepción y del estacionamiento muy mala, si como las instalaciones muy viejas, restaurante muy pequeño y pocas opciones. ##### JUAN CARLOS VAZQUEZ Stayed 5 nights in Aug 2025 ### 6/10 Okay #### Adriana Emilia Aug 1, 2025 La recepcionista del turno de la tarde, es muy desposta ##### Adriana Emilia Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Dulce Yuliana Jul 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelentes instalaciones, variedad en opciones de comida y fácil acceso ##### Dulce Yuliana Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Jesus Jul 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Jacuzzi El Jacuzzi estaba sucio ##### Jesus Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### LEANDRO Jul 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities En general todo bien, solo detalles de desgaste y deterioro de algunas cosas. ##### LEANDRO Stayed 2 nights in Jul 2025 ### 8/10 Good #### Norma Jul 6, 2025 Liked: Cleanliness, staff & service, room comfort #### En general, bueno Es un buen hotel en general. El aire acondicionado es ruidoso y no enfría suficiente. La alberca solo tiene 1.2 m de profundidad, lo que la hace inadecuada para adultos y se anuncia con calefacción, sin embargo, es fría. El personal es muy amable, recepción, meseros, limpieza. ##### Norma Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Hotel Riu Jalisco - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Jalisco-All-Inclusive.h897912.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Hipico Inn Hotel](https://www.expedia.ca/Poza-Rica-Hotels-Hotel-Hipico-Inn.h3071553.Hotel-Information) > > [Nanciyaga Reserva Ecologica](https://www.expedia.ca/Catemaco-Hotels-Nanciyaga-Reserva-Ecologica.h69944758.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Grand Sunset Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information) > > [Hotel Puerto Inn](https://www.expedia.ca/Veracruz-Hotels-Hotel-Puerto-Inn.h19526467.Hotel-Information) > > [Paris FC Express](https://www.expedia.ca/Poza-Rica-Hotels-Paris-FC-Express.h26890743.Hotel-Information) > > [Hotel Istirinchá](https://www.expedia.ca/Nautla-Hotels-Hotel-Istirincha.h104257210.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Hoteles Piedra Alta by De Los Perez](https://www.expedia.ca/San-Andres-Tuxtla-Hotels-Hoteles-Piedra-Alta-By-De-Los-Perez.h18312377.Hotel-Information) > > [Rivoli Select Hotel](https://www.expedia.ca/Veracruz-Hotels-Rivoli-Select-Hotel.h1189653.Hotel-Information) > > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.ca/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Auto-Hotel Mediterraneo](https://www.expedia.ca/Xalapa-Hotels-Auto-Hotel-Mediterraneo.h37604086.Hotel-Information) > > [Hotel Plaza Palmas](https://www.expedia.ca/Tuxpan-Hotels-Hotel-Plaza-Palmas.h23051454.Hotel-Information) > > [Casabella Art/Boutique Hotel](https://www.expedia.ca/Veracruz-Hotels-Casabella-ArtBoutique-Hotel-By-Rotamundos.h8057143.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Hotel Riu Vallarta - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Vallarta-All-Inclusive.h1542278.Hotel-Information) > > [Holiday Inn Tuxpan - Convention Center by IHG](https://www.expedia.ca/Tuxpan-Hotels-Crowne-Plaza-Tuxpan.h4485807.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Dreams Riviera Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Hotel Clipperton](https://www.expedia.ca/Veracruz-Hotels-Hotel-Clipperton.h19936816.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Dreams Jade Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Jade-Resort-Spa-All-Inclusive.h2474091.Hotel-Information) > > [Hotel Bungalows Marbella Costa Esmeralda](https://www.expedia.ca/Tecolutla-Hotels-Hotel-Bungalows-Marbella-Costa-Esmeralda.h71390257.Hotel-Information) > > [Hotel Palacio](https://www.expedia.ca/Cordoba-Hotels-Hotel-Palacio.h4926985.Hotel-Information) > > [Amazing Loft in excellent location.](https://www.expedia.ca/Tuxpan-Hotels-Incredible-Loft-In-Excellent-Location.h35539235.Hotel-Information)