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Reviews of Balcon del Alferez

3 out of 5
Balcon del Alferez
Prolongación de Allende No. 6., Xalapa, VER

Reviews

9.0

Wonderful

Rating 10 - Excellent. 70 out of 120 reviews" "
Rating 8 - Good. 40 out of 120 reviews" "
Rating 6 - Okay. 8 out of 120 reviews" "
Rating 4 - Poor. 2 out of 120 reviews" "
Rating 2 - Terrible. 0 out of 120 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location right in the center of the city and had plenty of bars and resturants and cafes to chooese from. Had a beautiful view out of the hotel window as well
Stayed 2 nights in Mar 2024

10/10 Excellent

Nurudin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente!
Excellent location. Safe and secure place. Great rooms selection options. Very clean..friendly and courteous staff. Definitely would stay here again for the third time.
Stayed 3 nights in Nov 2023

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location near the center square. It is a few minute walk to other activities as well. The room was spacious and clean
Stayed 2 nights in Jan 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellente!
Great little hotel in the central. Very clean and friendly. Super price!
Stayed 1 night in Mar 2019

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!
Stayed 2 nights in Dec 2018

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice urban runaway.
Beautiful views from the room, convenient location.
Stayed 1 night in Oct 2018

10/10 Excellent

SteveD, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bright spacious and quiet with good beds and a strong hot shower - this is in annex of the main hotel which is a block away so you have to communicate via intercom to open the door and to check in - We arrived at 4 AM and had no problems checking in - Great location only a block away from the beautiful Juarez park and the center of town - stayed for a week and quite happy with the place - Good free Internet, free water and coffee every day
Stayed 5 nights in Aug 2018

8/10 Good

JUlian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness
Not as advertised
The listing states that there is air conditioning, however the AC unit wasn't connected and it was hot in the room. There was a fan provided. The listing also says there is a flat screen TV, it was not. (Not a big deal except there was a USB device I needed to plug in) Front desk is not 24 hours and there wasn't enough TP provided so we had to wait until the next day for more. Checkout time was listed at 2pm online, but I think it was actually 1. That ran my credit card without asking if that's how I wanted to pay. It was a very clean hotel and water pressure/temperature we're both excellent.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel within walking distance to downtown
I’ve stayed two times at this hotel in the past three months and looking forward to staying a third time soon. Simply put, the price, the location and the staff are irreplaceable.
Stayed 3 nights in Jan 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, location and hospitality. The Meson restaurant is excellent and you get a coupon for 10% off for each day you stay.
Stayed 2 nights in Jul 2017

8/10 Good

Julissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

6/10 Okay

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Think twice about this one
Room was bleak, balcony a rectangular white box with floor consisting mainly of grate w/view of parking garage. No plants, nothing. Jr Suite has microwave and fridge, but not a kitchen utensil or plate in sight. I had trouble with the in room security box. Twice staff came to help me, and after each time the combination, once again, would not work. Finally I gave up. No front desk staff is there after 5 on weekdays, or at all on weekends. Felt a bit creepy at times. All this being said. The front desk staff, housekeeping, and maintaince staff were all kind and helpful. Oh, it was quiet. That part was nice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent combination between price and comfort
Beautiful rooms

8/10 Good

Alan, Hurst, Tx

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to Parque Juarez
I booked our one week stay, online, and everything went very smoothly. Check-in was fast and easy, and the room was bright, clean and spacious. There was a lot of street work happening on the other side of the block, causing A LOT of traffic to be rerouted directly in front of our room, and it was very noisy. If not for that, I'd have rated everything excellent. (It looks like the traffic should return to normal in the not too distant future).

10/10 Excellent

Juniper, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week long stay
We were originally booked for 2 nights but ended up extending for a week. This hotel was great for us. The room was large and received a lot of sunlight. We had a table and balcony and one wall was all windows. (Gardenia room) The wifi was strong for working (we are digital nomads) and the hot water was HOT. The lighting in the room was fantastic and it was also nice to receive bottles of water everyday. Breakfast was served at their restaurant around the corner and was something I looked forward to every morning. The only downside is that the room gets chilly in the evenings!

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Heriberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

JOSE RAMIRO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grata experiencia!!
El hotel es sencillo, pero todo muy limpio y ordenado, el personal muy amable y servicial. Su restaurante fue una maravillosa sorpresa. Altamente recomendable.
Stayed 1 night in May 2023

10/10 Excellent

hector

Stayed 1 night in Dec 2022

10/10 Excellent

Ricardo

Stayed 1 night in Apr 2022

10/10 Excellent

cinthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente calidad por el precio. Y el personal siempre súper amable . Todo limpio y me gusta qué hay mucha luz
Stayed 1 night in Oct 2021

10/10 Excellent

Julieta Retana

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021

10/10 Excellent

Rael Martín

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

sarai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien en general, buena ubicación, precio. Sin embargo se oye todo el ruido de la habitación superior.
Stayed 1 night in Jan 2020

10/10 Excellent

José Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fenomenal sin duda un ambiente muy agradable, te ofrece mucha seguridad y te hace sentir tranquilo algunos comentarios dicen que tras las cortinas se puede ver pero no es verdad, todo muy seguro y muy cómodo
Stayed 1 night in Jan 2020

10/10 Excellent

Maria Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel
Excelente ubicación, detrás del parque Juárez en el centro histórico, estuve en una habitación super amplia, la limpieza y atención del personal fue excelente, sin duda cuando regrese a Xalapa, será el Hotel de mi predilección.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espacioso, limpio, agradable, mucha luz, mucha ventilación, trato amable y respetuoso.
Stayed 1 night in Jan 2020

10/10 Excellent

María de los Ángeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio, muy buena ubicación, con estacionamiento
Stayed 1 night in Dec 2019

10/10 Excellent

Castalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siempre me hospedaría aquí
Excelente servicio y atención.
Stayed 1 night in Dec 2019

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien atendidos
Excelente trato del personal agradable detalle la cafetera y todo para un buen café por la mañana muy buena ubicación si lo recomiendo y definitivamente volveria
Stayed 1 night in Dec 2019
Response from BALCON DEL ALFEREZ on Dec 27, 2019
MUCHAS GRACIAS, QUEDAMOS A SUS ORDENES

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente distribución de espacio. Muy cerca a zonas de interés. Servicios de primera.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me encantó la ducha 🚿 y la ubicación. El cuarto estaba con muy buen espacio y bastante luz.
Stayed 1 night in Jun 2019

10/10 Excellent

LUIS M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dan muy buen servicio.
Stayed 1 night in Sep 2018

8/10 Good

Israel, Puebla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicacion a media cuadra del parque Juerez en pleno centro! lo unico que le falto fue tener servicio de comida al cuarto por la noche
Stayed 2 nights in Aug 2018

6/10 Okay

Héctor, Chihuahua

Liked: Cleanliness, staff & service, room comfort
Hotel céntrico y cómodo
La primer noche estuvo agradable, pero la segunda estuvo fatal porque una pareja no dejó dormir, debido a que estuvo haciendo mucho ruido al mover las sillas en el cuarto de arriba de mi habitación hasta muy de madrugada.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia
Muy linda habitación, linda vista, linda terraza. La cama muy cómoda
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opción
Excelente opción muy cerca del centro, muy cómodo y con instalaciones aceptables. Precio accesible.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
HOTEL AGRADABLE PARA VISITAS RAPIDAS A XALAPA,
CERCA DEL CENTRO, IDEAL PARA VISITAS RAPIDAS A XALAPA
Stayed 2 nights in Apr 2018

10/10 Excellent

José Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superó mis expectativas.
Superó mis expectativas, me asignaron una habitación superior a la que había reservado. La suite muy bella, toda llena de luz y un ambiente propicio para el descanso y la relajación, con amenidades y café. El hotel está cerca de todo. Superó mis expectativas, muy recomendable.
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel en la ciudad de Jalapa
Habitación incomoda, hay hoteles de esa misma categoria con mejores servicios. Estuvimos en el Hotel Villa Las Margaritas Plaza Crystal la semana anterior del mismo precio y mucho mejor atención personal y habitación mas comoda.
Stayed 1 night in Mar 2018

10/10 Excellent

Estela, Monterrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy iluminado, buena ubicacion
Estancia agradable y tranquila, se preocupan por mantenerte limpia tu habitacion y buea seguridad.
Stayed 2 nights in Mar 2018

8/10 Good

Conjunto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Jess, Veracruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel céntrico
El hotel está muy limpio, es una de las cosas que más me agradó! El cuarto es muy amplio y la cama muy cómoda...además, tenía una vista bonita. El personal es muy atento y amable. Es muy tranquilo por lo que la estancia se me hizo muy tranquila y agradable. Además, te dan cupones de descuento para el desayuno.
Stayed 1 night in Jan 2018