2/10 – Terrible
michelle
Voyage de couple
16 août 2025
Unfortunately we had a serious incident of a man entering our room after 12.30am.
Woken to light coming in our room the man soon left thankfully. I wedged a ironing board under the door handle along with a rubbish bin. There is no 24 hour reception. We did not sleep well after this incident. Rang hotel next day, they were helpful and got back to me after viewing the CCTV footage to confirm a man entered our room. Apparently confused going back to his own room. Have been given a full refund. Concerned how did another key card work on our door? We had moved rooms as the first had not been cleaned properly.
We have not been given a honest answer by the hotel to how our room was accessed by someone else! Have stayed several times before and now reluctant to ever stay again. I have since felt anxiety and fear. Having to feel I had to block the door with an ironing board and bin, this in after thought was dangerous! Access to get out of our room if a fire or medical assistance to get in for emergency.
Reception staff friendly and helpful.
michelle
Séjour de 1 nuit en août 2025