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Reviews of Sheraton Wuxi Binhu Hotel

5 out of 5
Sheraton Wuxi Binhu Hotel
49 Liangxi Road Binhu District, Jiangsu Province, Wuxi, Jiangsu

Reviews

8.8

Excellent

Rating 10 - Excellent. 48 out of 106 reviews" "
Rating 8 - Good. 46 out of 106 reviews" "
Rating 6 - Okay. 9 out of 106 reviews" "
Rating 4 - Poor. 2 out of 106 reviews" "
Rating 2 - Terrible. 1 out of 106 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Catherine, Bergenfield

Liked: Cleanliness, property conditions & facilities
Rooms are clean but the staff has limited English and can help with tourist recommendations, ie restaurants, tours, etc
Stayed 1 night in Mar 2024

10/10 Excellent

Allen

Stayed 1 night in Nov 2023

8/10 Good

Koi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

RAJEEV

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Jialin

Stayed 4 nights in Jun 2023

6/10 Okay

Glen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t buy breakfast
Breakfast was terrible again- I have tried breakfast several times now and each time the selections are COLD. It does not matter what time you arrive 7,8,9 am American situation. Service inside breakfast marginal at best. My photo each item COLD. Otherwise hotel, room, check in/out, location all good.
All items taken at buffet COLD.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019
Response from Baldwin on Sep 16, 2019
Thank you for staying in Sheraton Wuxi Binhu Hotel!We are glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition to us.The shopping mall nearby is Wanda Plaza, a signature commercial center in Wuxi City. It offers various stores, restaurants, and a cinema at one stop. Looking forward to welcoming you back to Wuxi again! Sincerely, Sheraton Wuxi Binhu Hotel.

10/10 Excellent

Yeo, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is my choice of stay whenever I come to Wuxi. I like the comfort of the room, good breakfast spread, and friendly staff. Good value for the price I pay.
Stayed 4 nights in Aug 2019
Response from Baldwin on Sep 2, 2019
Dear Guest, Thank you for sharing your experience with us and we're glad to hear that you've enjoyed your stay in our hotel.With your recognition, we'll try to improve our service to a new level to ensure you an even better memory next time. Sincerely, Sheraton Wuxi Binhu Hotel.

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Baldwin on Jul 15, 2019
Thank you for staying in Sheraton Wuxi Binhu Hotel!We are glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition to us.The shopping mall nearby is Wanda Plaza, a signature commercial center in Wuxi City. It offers various stores, restaurants, and a cinema at one stop. Looking forward to welcoming you back to Wuxi again! Sincerely, Sheraton Wuxi Binhu Hotel.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Baldwin on Jun 13, 2019
Dear guest, Thank you for staying in Sheraton Wuxi Binhu Hotel!We are glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition to us.Looking forward to welcoming you back to Wuxi again! Sincerely, Sheraton Wuxi Binhu Hotel.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glen China
My stay was comfortable and beat due to location and easy to subway and RR station. Also optional shopping and near by coffee.
Stayed 1 night in Jun 2019
Response from Baldwin on Jun 5, 2019
Dear guest, Thank you for staying in Sheraton Wuxi Binhu Hotel!We are glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition to us.The shopping mall nearby is Wanda Plaza, a signature commercial center in Wuxi City. It offers various stores, restaurants, and a cinema at one stop. Looking forward to welcoming you back to Wuxi again! Sincerely, Sheraton Wuxi Binhu Hotel.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always good to stay here!
It's a first class place to stay in Wuxi!
Stayed 1 night in May 2019
Response from Baldwin on May 31, 2019
Dear guest, Thank you for staying in Sheraton Wuxi Binhu Hotel!We are glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition to us.Looking forward to welcoming you back to Wuxi again! Sincerely, Sheraton Wuxi Binhu Hotel.

10/10 Excellent

Nong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent location, condition and service. Breakfast buffet is one of best I have ever had in all hotels. It is next to a shopping mall with many food options. It is close to major tourist attractions, including Tihu and HuiShanGuZheng. It is not in the Wuxi downtown, but not far from it. Walking distance to subway station which takes to the train station. The hotel sent some one to buy train tickets for us, which is really nice. A nice hotel to stay for Wuxi.
Stayed 1 night in Mar 2019
Response from Emma on Mar 22, 2019
Dear guest, thank you for staying in Sheraton Wuxi Binhu Hotel! We are glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition for us. Looking forward to welcoming you back to Wuxi again! Sincerely, Sheraton Wuxi Binhu Hotel.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Sunny Li on Feb 18, 2019
Dear Guest, Thank you for sharing your experience with us and we're glad to hear that you've enjoyed you stay.With your recognition, we'll try to improve our service to a new level to ensure you an even better memory next time.We hope to serve you again in the near future. Sincerely, Sheraton Wuxi Binhu Hotel.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and nice!
Very good hotel!
Stayed 1 night in Dec 2018
Response from Sunny Li on Dec 19, 2018
Dear Guest, Thank you for sharing your experience with us and we're glad to hear that you've enjoyed you stay.With your recognition, we'll try to improve our service to a new level to ensure you an even better memory next time.We hope to serve you again in the near future. Sincerely, Sheraton Wuxi Binhu Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy Transfer From Shanghai - Fancy
Our crew stayed here and everyone found it nice Great wifi Good taxi service and easy to get to from Airport
Stayed 1 night in Oct 2018
Response from sunny on Nov 9, 2018
Dear Anonymous, Thank you for staying with us in Sheraton Wuxi Binhu Hotel! I am glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition to us.The shopping mall nearby is Wanda Plaza, a signature commercial center in Wuxi City. It offers various stores, restaurants, and a cinema at one stop. Looking forward to welcoming you back to Wuxi again! Sincerely, Sheraton Wuxi Binhu Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice - Great food nearby
The hotel is clean and nice. Very near a mall that has a great food court on third level. So there was plenty to chose from Location of hotel was perfect for us Our whole crew stayed there very nice
Stayed 7 nights in Oct 2018
Response from sunny on Nov 9, 2018
Dear Anonymous, Thank you for staying with us in Sheraton Wuxi Binhu Hotel! I am glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition to us.The shopping mall nearby is Wanda Plaza, a signature commercial center in Wuxi City. It offers various stores, restaurants, and a cinema at one stop. Looking forward to welcoming you back to Wuxi again! Sincerely, Sheraton Wuxi Binhu Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Sunny on Oct 25, 2018
Dear Guest, We're pleased to hear that you've enjoyed your stay. I'll pass your comments to the related departments. We'll keep to extend our passion to the service and hope to meet you again soon. Sincerely, Sheraton Wuxi Binhu Hotel..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean hotel, situated across the road from Wanda Plaza shopping centre and adjacent to a taxi rank. Visited the hotel for a wedding and stayed overnight before transferring back to Shanghai. The hotel staff happily purchased bullet train tickets for us and informed us of the trains we would need to take to reach Pudong airport, informing us that the tickets could be collected at 1700. When we went out for a walk at 1500, the concierge followed us outside to personally give us the tickets, it was quick and efficient service. Although not every employee speaks fluent english, they speak enough to get by, and try to assist you the best they can. There are employees that are fluent that can assist as well. Shout out to Jackie Wang the bell boy who delivered our bags so that we could immediately attend the wedding, fantastic service.
Stayed 1 night in Sep 2018
Response from PR Manager on Sep 25, 2018
Dear Anonymous, Thank you for staying in Sheraton Wuxi Binhu Hotel! We are glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition to our hotel and our co-workers. The shopping mall nearby is Wanda Plaza, a signature commercial center in Wuxi City. It offers various stores, restaurants, and a cinema at one stop. Looking forward to welcoming you back to Wuxi again! Sincerely, Sheraton Wuxi Binhu Hotel.

8/10 Good

Rajendra Mohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is very convenient as it is next to Wanda mall. Rooms are comfortable and food is good.
Stayed 3 nights in Sep 2018
Response from Emma on Sep 25, 2018
Dear Rajendra Mohan, Thank you for staying in Sheraton Wuxi Binhu Hotel! We are glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition to us.The shopping mall nearby is Wanda Plaza, a signature commercial center in Wuxi City. It offers various stores, restaurants, and a cinema at one stop. Looking forward to welcoming you back to Wuxi again! Sincerely, Sheraton Wuxi Binhu Hotel.

10/10 Excellent

ronald

Shearton Wuxi
This a excellent hotel very well managed. staff speak English and well trained.
Stayed 1 night in Aug 2018
Response from PR Manager on Sep 25, 2018
Dear ronald, Thank you for staying in Sheraton Wuxi Binhu Hotel!We are glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition to us.Looking forward to welcoming you back to Wuxi again! Sincerely, Sheraton Wuxi Binhu Hotel.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from PR Manager on Sep 25, 2018
Dear Michael, Thank you for staying in Sheraton Wuxi Binhu Hotel!We are glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition to us. Looking forward to welcoming you back to Wuxi again! Sincerely, Sheraton Wuxi Binhu Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Sheraton Wuxi on Jul 25, 2018
Dear Guest, Thank you for staying with us in Sheraton Wuxi Binhu Hotel! I am glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition to us. Looking forward to welcoming you back to Wuxi again! Sincerely, Sheraton Wuxi Binhu Hotel.

10/10 Excellent

Ben, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Wuxi, China is a great hotel, which made me feel welcome to the local and convenient to the nearby shopping mall in a 3-min walk. The front desk was friendly and kind, my king size bedroom was clean and comfortable, the gym was decent with weights, the indoor pool with 25-m lap was adequate for me to swim laps in the morning, and the dish selection at cafeteria was plenty from western and eastern styles. I’ll definitely stay there again next time when I travel to Wuxi city.
Stayed 1 night in Jun 2018
Response from Vivi on Jun 11, 2018
Dear Guest, Thank you for staying with us in Sheraton Wuxi Binhu Hotel! I am glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition to us.The shopping mall nearby is Wanda Plaza, a signature commercial center in Wuxi City. It offers various stores, restaurants, and a cinema at one stop. Looking forward to welcoming you back to Wuxi again! Sincerely, Sheraton wuxi binhu Hotel.

8/10 Good

Mun Leong Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Vivi on Apr 23, 2018
Dear Guest, Thank you for staying with us in Sheraton Wuxi Binhu Hotel! I am glad to hear that you thoroughly enjoyed your stay and your recommendation is the best recognition to us.The shopping mall nearby is Wanda Plaza, a signature commercial center in Wuxi City. It offers various stores, restaurants, and a cinema at one stop. Looking forward to welcoming you back to Wuxi again! Sincerely, Sheraton wuxi binhu Hotel.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Vivi on Feb 8, 2018
Dear guest, Thank you for choosing Sheraton wuxi Binhu Hotel and staying with us during your stay. Your comment means a lot to us to make improvement. Thank you again for your valuable suggestion! Looking forward to welcoming you back to Sheraton Wuxi Binhu Hotel! Sincerely, Sheraton wuxi binhu Hotel.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goo deal
Very comfortable room with nice space and comfortable bed.
Stayed 1 night in Dec 2017
Response from SheratonWuxiBinhuHotel on Dec 18, 2017
Dear Guest, We're pleased to hear that you've enjoyed your stay. I'll pass your comments to the related departments. We'll keep to extend our passion to the service and hope to meet you again soon. Sincerely, Sheraton wuxi binhu Hotel.

10/10 Excellent

YW, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to shopping
we changed from 1 king bed to 2 beds without any issues and upgraded for free. The hotel stuff are very helpful taking care of our luggage and calling taxi. Great experience, nice hotel. Thank you
Stayed 2 nights in Jul 2017
Response from Lily on Sep 7, 2017
Dear Guest! Warm Greetings from Sheraton Wuxi Binhu Hotel! Thank you very much for choosing to stay with us during your recent visit to Wuxi and sharing your feedback on tripadvisor. Your comment means a lot to us to make improvement. The shopping mall nearby is Wanda Plaza, a signature commercial center in Wuxi City. Looking forward to welcoming you back to Sheraton Wuxi Binhu Hotel again! Kind regards Sheraton Wuxi Binhu Hotel

8/10 Good

Syed Waheedullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2017
Response from SheratonWuxiBinhuHotel on Jul 17, 2017
Dear Guest, Warm Greetings from Sheraton Wuxi Binhu Hotel. Thank you very much for choosing to stay with us during your recent visit to Wuxi and sharing your feedback on expedia. Your comment means a lot to us to make improvement. We are excited to share with you that Sheraton has launched 1-hour GEM program which as a part of Effortless Travel with Sheraton to invite guests explore the city's inspiring local gems, all within an hour from the hotel. We will improve staff training to deliver relevant information clearly to our valued guests. We look forward to welcoming you back again and hopefully you can have wonderful experience with improved service on your next visit in Wuxi. Best regards

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wuxi Sheraton
Good hotel with nice amenities, good choices of restaurants within the hotel, food quality could be a bit better, but overall a good experience.
Response from General Manager on Feb 15, 2017
Dear Guest, Warm Greetings from Sheraton Wuxi Binhu Hotel! Thank you very much for staying with us during your recent visit in Wuxi and sharing your feedback. Your comment means a lot to us to make improvement. We will continue to strive to provide every guest with memorable experiences. We look forward to welcoming you back to Sheraton Wuxi Binhu Hotel in the near future. Best regards

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No breakfast include cause little bit inconvenience

10/10 Excellent

Lowell, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but no breakfast
all good but no breakfast included

10/10 Excellent

Colin, Bankstown, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, good hotel
Pleasant and courteous staff at front desk and restaurants. Good speed at check in and checkout. We will use the this hotel more often as it is convenient to our location.

8/10 Good

Giulio, turin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay in a confortable hotel
in our shower room there was a broken tile that was quite dangerous if you would step it on with bare foot. anyway after informed hotel management they immediately offered us another room

8/10 Good

JONG HYEON K.

Liked: Cleanliness, staff & service, room comfort
it was a good business trip.
It was a great business trip. there has a big mall near hotel, so I could try local chinese food with cheap price. also Hotel reconmend me a cheap nice massage place near hotel was really awesome.

10/10 Excellent

Shanghai Dave, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great value
By U.S. standards, this is a very nice hotel at half the price of a nice hotel in the U.S. I was happy with my stay.

10/10 Excellent

Lowell, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to shopping
Great location. Would prefer Hotels.com offer breakfast which is common in China

8/10 Good

Gene, Baltimore, MD, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard Hotel
This was my first trip to Wuxi. The hotel is in a good neighborhood, with a large shopping mall next door. Starbucks and many restaurants there. However, it is a little out of the way from the main attractions to Wuxi. Easy taxi ride though to anywhere. Also easy to get a taxi. I was pleased with the service. All staff were friendly and helpful. The room was comfortable and bed was good for China. The breakfast was quite good! However, not included in the hotel price. The condition of the hotel was good, but I believe it could use some updates. I would consider this hotel a solid 4 star. Overall, pleasant stay.

6/10 Okay

Martin, Australia - NSW - Sydney

Liked: Cleanliness
Disliked: Property conditions & facilities
Value: Pricey; Service: Basic; Cleanliness: Pleasant; bar staff are lazy, food was not to the standard of other Sheraton Hotels. Location is very ordinary.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eric, Nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wanda full
This hotel is everything that you would expect from a quality Sheridan Hotel. It is also located next to the Wanda Shopping Center, which has a wide verity of restaurants on the upper levels. Very convenient.

8/10 Good

AK707

Liked: Cleanliness, staff & service, room comfort
Business Trip
Great Hotel, Very clean. Staff was very helpful. Huge hotel.

10/10 Excellent

RRSH, US CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service
It was very enjoyable

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel across from shopping center

10/10 Excellent

ringhachua, Shanghai, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with location to match
Totally enjoyed my 2 nights stay at the Sheraton. I will be back to do more cycling and this is the perfect hotel for a weekend getaway,
Response from SheratonWuxiBinhuHotel on Jan 4, 2014
Dear Guest, Warm Greetings from the Sheraton Wuxi Binhu Hotel ! Thank you very much for choosing to stay with us during your recent visit to Wuxi and sharing the nice moments. I am really glad to know you had an enjoyable experience with us. We will continue to strive to provide every guest with memorable experiences. We look forward to welcoming you back to Sheraton Wuxi Binhu Hotel in the near future. Sincerely, Philip Kang General Manager of Sheraton Wuxi Binhu Hotel

8/10 Good

MANISH ARORA, NEW DELHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUST STAY IN SHANGHAI
everything about the place is perfect good location service facilities upkeep of room staff totally satisfied,will stay there again soon
Response from SheratonWuxiBinhuHotel on Dec 14, 2013
Dear Guest, Warm Greetings from Sheraton Wuxi Binhu Hotel ! Thank you for sharing the nice moments at Sheraton Wuxi Binhu Hotel. I am glad to know you had an enjoyable experience with us. We look forward to welcoming you back to Sheraton Wuxi Binhu Hotel in the near future. Sincerely, Philip Kang General Manager of Sheraton Wuxi Binhu Hotel

8/10 Good

Baron, San Francisco, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great location (for Wuxi)
This is a very nice hotel with nice amenities and good location. Decor is nice. There were couple of main issues: 1) The hotel staff is not really clear on what comes with our rate. We ended paying more than we expected. 2) The room was very warm and we were not able to make the room cooler no matter what. 3) The swimming pool is nice but all patrons need to purchase and use swimming caps. They fear that hair will drop in the pool. This is the first time I ever had to wear a swimming cap in any pools (from public pools, to 5 star hotel pools worldwide). Otherwise I will definitely stay at this hotel next time.

10/10 Excellent

MANISH A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD HOTEL WILL BE THERE AGAIN

6/10 Okay

brian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
bad service
the attitude of a girl named bonnie from housekeeping was really bad.

10/10 Excellent

Allen, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and a great value
This is a beautiful hotel in a beautiful city at an amazingly low rate. Truly a five star in every regard yet we paid three star rates. It is also right across the street from a major mall so everything that you might need is close by. The only potential issue for me was English. The staff had very limited English. Since I had a native Chinese speaker with me I did not have to test that but it may have been a problem. Otherwise it was a great hotel and a great experience.