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Overview of Sheraton Grand Wuhan Hankou Hotel

Photo gallery

Indoor pool
Indoor pool
Down comforters, pillowtop beds, minibar, in-room safe
Down comforters, pillowtop beds, minibar, in-room safe
Down comforters, pillowtop beds, minibar, in-room safe

Sheraton Grand Wuhan Hankou Hotel

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided

Explore the area

    Popular LocationWuhan International Country Club7 min drive
    Popular LocationWuhan Museum14 min drive
    Popular LocationZhongshan Park14 min drive
    AirportWuhan (WUH-Tianhe Intl.)28 min drive

Choose dates to view prices

  • Grand King Size Room

    5/5 guest room rating

    Room amenities

    • 635 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsGrand King Size Room
  • Club King Size Room

    Room amenities

    • 538 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsClub King Size Room
  • Superior Deluxe Twin Size Room

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More detailsSuperior Deluxe Twin Size Room
  • Ambassador Suite

    Room amenities

    • 1615 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsAmbassador Suite
  • Presidential Suite

    Room amenities

    • 4306 sq ft
    • Sleeps 4
    • 2 King Beds
    More detailsPresidential Suite
  • Deluxe Twin Size Room

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More detailsDeluxe Twin Size Room
  • Superior Deluxe King Size Room

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsSuperior Deluxe King Size Room
  • Grand Suite

    Room amenities

    • 1055 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsGrand Suite
  • Deluxe King Size Room

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe King Size Room
  • Club Twin Size Room

    Room amenities

    • 538 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More detailsClub Twin Size Room
  • Club Suite

    Room amenities

    • 1054 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsClub Suite

About this area

Wuhan

In the city center, Sheraton Grand Wuhan Hankou Hotel is in an area with good shopping. Hankow Customs House and Yellow Crane Tower are local landmarks, and the area's natural beauty can be seen at Zhongshan Park and East Lake Scenic Area.
Popular Location

What's nearby

  • Wuhan International Country Club - 7 min drive
  • Wuhan Museum - 14 min drive
  • Zhongshan Park - 14 min drive
  • Jianghan Road - 21 min drive
  • Wuhan International Convention & Exhibition Center - 22 min drive

Getting around

  • Hankou Railway Station - 17 min walk
  • Hankou Railway Station - 17 min walk
  • AirportWuhan (WUH-Tianhe Intl.) - 28 min drive

Restaurants

  • Feast — 1 min walk
  • Red Basil — 1 min walk
  • Brussels Beer Garden — 4 min drive
  • 小尾羊火锅酒楼 — 6 min drive
  • Xiaomeiyuan — 6 min drive

About this property

Sheraton Grand Wuhan Hankou Hotel

Luxury Wuhan hotel in Jiang Han with 3 restaurants
This hotel features 3 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a health club, and a conference center. All 500 soundproofed rooms provide free WiFi, free wired Internet, and pillowtop beds. Guests will find upscale amenities like private pools and fireplaces, along with thoughtful touches including pillow menus and bathrobes.
Sheraton Grand Wuhan Hankou Hotel offers 500 air-conditioned accommodations with private pools and private plunge pools. Pillowtop beds feature down comforters. A pillow menu is available. 46-inch flat-screen televisions come with satellite channels. Coffee/tea makers and minibars are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include fireplaces and iPod docking stations. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a health club.
炫逸水疗 has massage/treatment rooms. Public bath/onsen services include an indoor public bath (no minerals).

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard sanitization guidelines of Commitment to Clean (Marriott)

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: CNY 60-60 per person
  • 3 restaurants
  • 3 bars/lounges
  • 24-hour room service

Things to do

  • Full-service spa
  • Health club
  • Indoor pool

Family friendly

  • Dry cleaning service
  • Free children's club
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • Japanese

Business services

  • 15 meeting rooms
  • Business center
  • Conference center (23584 square feet of space)

Outdoors

  • Garden
  • Terrace

Spa

  • Indoor public bath (no minerals)
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Roll-in shower
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Pillow menu
  • Pillow-top mattress

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower/tub combination

Entertainment

  • 46-inch flat-screen TV
  • iPod dock
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Fireplace
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Private plunge pool
  • Private pool
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CNY 60 and CNY 60 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision
Guests under 3 years old are not allowed in the spa

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Sheraton Wuhan Hankou Hotel
Sheraton Wuhan Hankou
Sheraton Hankou
Sheraton Grand Hankou Hotel
Sheraton Grand Wuhan Hankou
Sheraton Grand Hankou
Sheraton Grand Wuhan Hankou
Sheraton Grand Wuhan Hankou Hotel Hotel
Sheraton Grand Wuhan Hankou Hotel Wuhan
Sheraton Grand Wuhan Hankou Hotel Hotel Wuhan

Frequently asked questions

Can I cancel my reservation for free at Sheraton Grand Wuhan Hankou Hotel and receive a full refund?
Yes, Sheraton Grand Wuhan Hankou Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Grand Wuhan Hankou Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Sheraton Grand Wuhan Hankou Hotel have a pool?
Yes, this property has an indoor pool.
Is Sheraton Grand Wuhan Hankou Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sheraton Grand Wuhan Hankou Hotel?
Self parking is free at this property.
What time is check-in at Sheraton Grand Wuhan Hankou Hotel?
Check-in is from 2:00 PM - midnight. After-hours check-in is not available.
What time is check-out at Sheraton Grand Wuhan Hankou Hotel?
Check-out is at noon.
Does Sheraton Grand Wuhan Hankou Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Sheraton Grand Wuhan Hankou Hotel located?
Located in Jiang Han, this luxury hotel is 1.2 mi (1.9 km) from Wuhan Museum and 3.1 mi (5 km) from Jianghan Road. Zhongshan Park is 2.8 mi (4.6 km) away. Hankou Railway Station is 17 minutes by foot and Hankou Railway Station is 17 minutes.
4.5
Wonderful
Rating 5 - Excellent. 65 out of 103 reviews
5 - Excellent 63%
Rating 4 - Good. 28 out of 103 reviews
4 - Good 27%
Rating 3 - Okay. 4 out of 103 reviews
3 - Okay 4%
Rating 2 - Poor. 5 out of 103 reviews
2 - Poor 5%
Rating 1 - Terrible. 1 out of 103 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.4/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, comfy bed, clean room, and good breakfast.
Stayed 4 nights in Jan 2020

2/5 Poor

Business traveller
Happy face iconLiked: Staff & service
Sad face IconDisliked: Property conditions & facilities
I stayed at the hotel from 11-13 Dec. I spent more to book a king bed room, but the room was not available when I checked in because they over-rented out their king rooms. I was offered a twin room but they offered to change me to a king bed the next day. On the following day, I changed to the king bed room. The room was warm and it was obvious that the AC was not functioning properly in room 3318. When the technician came, his advice was to open the window until I decide to go to sleep. Note that the hotel was still serving cold AC and not yet switched to heating mode. The more ridiculous thing is that when I was sending him out, the air in the corridor was much cooler than my room (supposed to be set at 16degrees Celsius with max wind speed). He suggested if I wanted to keep my main door open. Shall not stay here again if I return to Wuhan.
Stayed 2 nights in Dec 2019

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful Room was a bit outdated but clean Good location right next to a shopping centre Breakfast was ok
Stayed 1 night in Dec 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a shopping mall where we can also find food. Staffs are friendly and very helpful. Subway is not too far a walk from the hotel. Will definitely consider staying here on my next trip back to Wuhan.
Stayed 2 nights in Nov 2019

2/5 Poor

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Overall was an excellent stay , hotel seems very new maybe about 2 years plus and in a very quiet location about 10mins drive from the main Hankou busy area and only 2 mins drive from the main Hankou railway station. Being a frequent Wuhan traveller, this is an up n coming area to he developed. However the airconditioning in my room and a few other rooms i viewed was not good amd can be improved vastly. Not sure if it is because the management feels winter is coming hence they tuned the airconditioning in the rooms. Another area for improvement is to provide champagne and better wines in the lounge as this will make Sheraton stand out amongst all other 5 star hotels in China. Overall, a very comfortable stay and will only return if the improvements are made.
Stayed 4 nights in Oct 2019

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