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Reviews of Residence Inn by Marriott Boston Marlborough

3 out of 5
Residence Inn by Marriott Boston Marlborough
112 Donald Lynch Blvd, Marlborough, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 233 out of 385 reviews" "
Rating 8 - Good. 111 out of 385 reviews" "
Rating 6 - Okay. 16 out of 385 reviews" "
Rating 4 - Poor. 16 out of 385 reviews" "
Rating 2 - Terrible. 9 out of 385 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Susan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Henry on Apr 23, 2024
Dear Susan,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lidia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean from outside to inside. The rooms always A1 ! The staff is so friendly , feels like a family based hotel.
Stayed 2 nights in Apr 2024
Response from Henry on Apr 19, 2024
Dear Lidia,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! That was my first thought when I entered the room. Spacious, Kitchenette with amenities, living room area, bedroom and separate bathroom and shower. Clean. There was some highway noise but it was not an issue. Excellent TV menu, however the Wi-Fi was not strong enough to run the well thought of Netflix or YouTube from your own account. Buffet breakfast was OK.
Stayed 4 nights in Apr 2024
Response from Henry on Apr 18, 2024
Dear Ian,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Property turned us away despite having a valid booking. They had overbooked and their only suggestion was to go to a different Marriott property that was under construction, had smaller rooms, and none of the amenities of the first. The second hotel tried to charge us more when we arrived.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality and very clean and comfortable. Five stars!
Stayed 1 night in Apr 2024
Response from Henry on Apr 15, 2024
Dear Sandi,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Henry on Apr 9, 2024
Dear Arthur,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Susan, Quispamsis

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, run down, broken and smells of smoke. AC unit so loud and rattling I couldn’t run it while trying to sleep. Sink in bathroom cracked so bad it drips underneath. Tub so old a poor repairs that are falling apart and dirty…I wouldn’t even shower in there. Carpet filthy. Hall walls have what look like punch holes in the walls (poorly repaired). Pool broken and not accessible. Not staying there again.
Stayed 1 night in Mar 2024
Response from Henry on Apr 1, 2024
Dear Susan,Thank you for taking the time to let us know about your experience while staying with us. Your experience of uncomfortable stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the related team leadership to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Greta location
Stayed 1 night in Mar 2024
Response from Henry on Mar 28, 2024
Dear Emily,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Amy, Reading

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking for the size of the property
Stayed 1 night in Mar 2024
Response from Henry on Mar 28, 2024
Dear Amy,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking
Stayed 3 nights in Mar 2024
Response from Henry on Mar 28, 2024
Dear Sue,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Alycia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our bedsheets had hair on them. Our sink was dirty. There was something splattered on the wall. The pool was dirty and lot of dirt and hair floating on the very still pool. Back door by pur room that need a key card to get in woulsnt latch at all. We absolutely loved it last year, that's why we chose it even though it was a little further away from our destination.
Stayed 2 nights in Feb 2024
Response from Henry on Feb 17, 2024
Dear Alycia,Thank you for taking the time to let us know about your experience while staying with us.Your experience is below our STANDARDS.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent unnecessaries issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Henry V.Front Desk Supervisor

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Henry on Feb 17, 2024
Dear Paul,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Henry V.Front Desk Supervisor

10/10 Excellent

Neyshkady, South Barre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good team communication
Stayed 7 nights in Jan 2024
Response from Henry on Feb 26, 2024
Dear Neyshkady,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

kathy

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accepts dogs
Stayed 1 night in Jan 2024
Response from Henry on Feb 26, 2024
Dear Kathy,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Henry on Feb 26, 2024
Dear Dorothy,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Henry on Feb 26, 2024
Dear Jennifer,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Ross

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Henry on Feb 26, 2024
Dear Ross,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vini on Jan 16, 2024
Dear Joshua,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Zero for helpfulness.
Ended up traveling with my adult son instead of my husband, who was sick. Really didn’t want to sleep with my son. Hotel had plenty of availability. Neither the reservation attendant nor Hotels.com would change the room type for me. VERY disappointing!
Stayed 1 night in Jan 2024
Response from Vini on Jan 16, 2024
Dear Mary,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

MICHELLE

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Response from Vini on Jan 16, 2024
Dear MichelleOn behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Heather

Stayed 3 nights in Dec 2023
Response from Henry on Feb 26, 2024
Dear Heather,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Good

kimberly

Stayed 12 nights in Dec 2023
Response from Vini on Dec 20, 2023
Dear kimberly,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice and clean
Stayed 1 night in Dec 2023
Response from Vini on Dec 20, 2023
Dear Zachary,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great !
Stayed 4 nights in Nov 2023
Response from Vini on Dec 20, 2023
Dear Sandra,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Vini on Dec 4, 2023
Dear Rick,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Bruna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. I highly recommend this place!
Stayed 1 night in Oct 2023
Response from Vini on Dec 4, 2023
Dear Bruna,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Vini on Dec 4, 2023
Dear Guest,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Faith

Disliked: Staff & service, property conditions & facilities
They charge too much for incidentals.
Stayed 6 nights in Oct 2023
Response from Vini on Dec 4, 2023
Dear Faith,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Anna

.
Stayed 1 night in Oct 2023
Response from Vini on Dec 4, 2023
Dear Anna,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Vini on Dec 4, 2023
Dear Kathleen,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

kim

Stayed 6 nights in Oct 2023
Response from Vini on Dec 4, 2023
Dear kim,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Amy, Cutler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mgmt went above and beyond with kindness after Expedia messed up my reservation! They eventually found a room for me even though they were sold out!! I can’t say enough about how wonderful they were to me !
Stayed 1 night in Oct 2023
Response from Vini on Dec 4, 2023
Dear Amy,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, friendly staff
Stayed 1 night in Oct 2023
Response from Vini on Dec 4, 2023
Dear Casey,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Soudie

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property looks okay but the rooms are smelly and beat up. The pullout bed was broken. The room had a stench that wouldnt dissipate even after leaving the windows open. It needs real updating.
Stayed 7 nights in Sep 2023

10/10 Excellent

Carol

Stayed 1 night in Sep 2023
Response from Vini on Dec 4, 2023
Dear Carol,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from Vini on Dec 4, 2023
Dear Lisa,On behalf of the entire hotel team, we want to thank you for sharing about your experience in our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highways and shopping. Quiet and clean.
Stayed 10 nights in Aug 2023

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Alice

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient to my meeting. It was very noisy when checking in and many children running around the halls unaccompanied by adults causing a disturbance.
Stayed 1 night in Aug 2023

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall not many complaints, rooms are spacious and clean. Facilities are nice n clean but breakfast has room for improvement. Good stay 👍.
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our spacious, 2 bedroom suite. The pull-out sofa was uncomfortable and could use updating, but both beds were very soft and relaxing. We were sad to see that the netting around the basketball area was torn up, but very much enjoyed using a grill for dinner one night. Parking was convenient with many exterior (but safely locked) doors to enter. We were excited about the indoor pool, but couldn't stay in long because it was just too cold - maybe the heater was broken or not in use for the summer? Front desk, housekeeping and the people who kept the breakfast area stocked were all kind and helpful. But the highlight for my daughter was making her own waffles each morning!
Stayed 3 nights in Aug 2023

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have used the Residence Marriott in another location the past few nights. This one far supersedes the kindness and friendliness of staff and the cleanliness of the location
Stayed 1 night in Aug 2023

2/10 Terrible

Elizabeth

Stayed 1 night in Aug 2023

10/10 Excellent

Bradley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and ideal for when at the New England sports centre
Stayed 4 nights in Jul 2023

8/10 Good

Carol

Liked: Cleanliness
The property was located perfectly for me because of its proximity to a family member I was visiting. It’s directly across from a hockey arena so it would be perfect for anyone attending something there. Other than that there isn’t anything else close to it. The breakfast was decent, service was kept clean and that was nice. The staff put me on the bottom floor which I didn’t like and asked to be moved but she said she couldn’t accommodate me, I was there 9 days. All in all a decent place to stay.
Stayed 9 nights in Jul 2023

10/10 Excellent

EDILAINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love it !
Stayed 1 night in Jul 2023

10/10 Excellent

Timothy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
People don’t clean up after their pets But nice area
Stayed 1 night in Jun 2023

10/10 Excellent

Wilder

Stayed 2 nights in Jun 2023

10/10 Excellent

Romulus

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a decent experience but I think like a lot of places are understaffed so you don’t get your room made up every day and may have had a mouse in my room as well as 650 Monday morning the road crew was jackhammering on the highway next to the parking lot not the hotels. Fault though.
Stayed 4 nights in Jun 2023