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Reviews of Courtyard by Marriott Boston Marlborough

3 out of 5
Courtyard by Marriott Boston Marlborough
75 Felton St, Marlborough, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 475 out of 921 reviews" "
Rating 8 - Good. 306 out of 921 reviews" "
Rating 6 - Okay. 80 out of 921 reviews" "
Rating 4 - Poor. 37 out of 921 reviews" "
Rating 2 - Terrible. 23 out of 921 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rudi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Even tho it was under construction the pool was open and the rooms where comfortable and well maintained
Stayed 1 night in Apr 2024

4/10 Poor

Jeremy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was under construction. It was messy, confusing for check in. There was not an on site restaurant as advertised, due to the construction, nor was there an included breakfast as we paid for, nor were the fitness facilities available. Also we paid for a room with a king and fold out bed. What we got was a small king room with no other bed option. The front desk said that was all they had available. Again, not what I paid for. They did send a cot, but not what we were expecting when we booked through Expedia. In all honesty I feel Expedia should have informed us of these conditions. We would not have booked this hotel. I feel we are due a refund of at least half,due to this severe inconvenience and added cost for breakfast, and very uncomfortable conditions! Thank you!
Stayed 1 night in Apr 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allows for access to netflix on tv No forks or spoon in room
Stayed 1 night in Apr 2024
Response from April on Apr 11, 2024
Thank you for your feedback on your recent stay, our rooms do not have forks or spoons in the room, but our front desk has these items available when requested,

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Staff & service, amenities
We didn’t know that the property was under construction, the room we stayed in was brand new but we did feel like we were walking through active construction zones at times. Would happily stay again when construction is complete!
Stayed 1 night in Mar 2024
Response from April on Apr 2, 2024
Thank you for your feedback on your recent stay. We look forward to seeing again so you can see our renovation when its complete.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service
Property is under construction so most of lobby and facilities are closed. The check in was in a portable area, but was fine; the staff was friendly and the room was beautiful, clean and quiet.
Stayed 1 night in Mar 2024
Response from April on Apr 8, 2024
Thank you for choosing the Courtyard in Marlborough. We look forward to welcoming you back soon so show you our completed renovation.

2/10 Terrible

Mirian

Disliked: Cleanliness, staff & service, property conditions & facilities
They were under construction. Everything was closed. We couldn’t use the pool or gym. And then once we were checked in around 8pm we get a notice out in under our door saying they were shutting off the water from 10:30 to 4:30 am. We couldn’t even flush the toilet. I got the room with the bath tub to bath my children in and we didn’t even use it we were too scared. There was a tile half dangling from the ceiling
Stayed 1 night in Feb 2024
Response from April on Feb 26, 2024
We apologize for the inconvenience due to our water shut off. I also apologize for any miscommunication as our pool was not out of service last week, only our fitness center. We hope you will consider staying at the Courtyard again in the future so we can show you the upgrades we are currently working on.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 4 nights in Jan 2024
Response from April Lee on Feb 1, 2024
Michael,Thank you for staying at the Courtyard in Marlborough, we look forward to welcoming you back next time you visit the area.

8/10 Good

BRIAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a good hotel
The room was comfortable and clean. The staff were friendly and helpful. No complaints.
Stayed 1 night in Jan 2024
Response from April on Feb 1, 2024
Brian,We appreciate you choosing the Courtyard in Marlborough. We look forward to welcoming you back in the future.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and easy business trip.
The check in was quick and easy, the facility is very easy to find, right off the highway. If there was anything I could say negatively, it would be that the heating/ac unit was very noisy and cycled every minute. I have learned to bring earplugs with me on these trips so it did not affect my sleep,
Stayed 1 night in Jan 2024
Response from April Lee on Feb 1, 2024
Richard,Thank you for taking the time to review your recent stay. We appreciate you staying with us, our AC units are all being replaced with our renovations, and we look forward to you seeing our new rooms in a few months.

10/10 Excellent

Mark

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from April Lee on Feb 15, 2024
Mark,We are glad you enjoyed your stay with us.

4/10 Poor

Steven

Travelled with family
Disliked: Cleanliness, property conditions & facilities
2 star property at best
What a dump, they claim renovations are coming, they can't come soon enough!
Stayed 1 night in Dec 2023
Response from Hotel Team on Dec 12, 2023
Dear Mr. Steven Blumenstock - thank you for your feedback. The team works really hard to provide service to our guests. We are all excited about our renovations and we hope to welcome you back to see the results. We hope you enjoy your Holiday and a Happy New Year!

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have it right on Rt. 20.
Stayed 1 night in Nov 2023
Response from April Lee on Nov 13, 2023
Thank you for choosing the Courtyard in Marlborough. We look forward to seeing you again.

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from April on Nov 13, 2023
Sara,We are glad you enjoyed your stay at the Courtyard in Marlborough.

8/10 Good

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your restaurant food prices were outrageous. $18 FOR BREAKFAST!
Stayed 3 nights in Oct 2023
Response from Hotel Team on Oct 24, 2023
Thank you for your review and we hope you enjoyed your visit to the Boston Marlborough area. Please know our breakfast prices range from 3.00 to 18.00. We offer hot cooked to order breakfast sandwiches starting at 8.00 plus a variety of breakfast options priced lower. The 18.00 was a buffet that was offered this past weekend for those guests on the run due to hockey tournament games. Feel free to reach out to discuss further.

10/10 Excellent

Jena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was easy. Ms. Paula was welcoming and helping.
Stayed 3 nights in Oct 2023
Response from Hotel Team on Oct 24, 2023
Thank you for taking the time to review your stay and for recognizing Paula. We will be sure to share your feedback to the team including Paula.

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the hotel were outstanding. I am disabled and they went way beyond to make sure i was supported.
Stayed 1 night in Sep 2023

8/10 Good

Munir

Stayed 3 nights in Oct 2023

10/10 Excellent

Brigid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly clean hotel.
We only stayed one night! Everyone was nice, the room was clean. The tv didn’t work at first but they came right up and fixed it in a minute. I do love that they have Starbucks coffee and the little bistro.
Stayed 1 night in Oct 2023

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Jonathon

Business traveller
Liked: Staff & service
OK
Stayed 1 night in Oct 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean room. Common areas and parking all very good. Food at the bistro also very good. All staff friendly and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Brian

Stayed 1 night in Sep 2023
Response from April on Nov 16, 2023
Thank you for taking the time to rate your stay at the Courtyard. We look forward to welcoming you back in the future.

10/10 Excellent

Ravichandran

Stayed 2 nights in Sep 2023

10/10 Excellent

Gary, Sierra Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just needed a place for the night. The hotel is right off the highway, clean and quiet. The two women at the front desk were fantastic. It is refreshing when you cime across staff that trulybwants to help
Stayed 1 night in Sep 2023

6/10 Okay

Anna

Liked: Cleanliness
Disliked: Property conditions & facilities
I would probably stay at one of the other properties until they finish their upgrades.
Stayed 1 night in Sep 2023

10/10 Excellent

Debra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great and very accommodating, facility is very clean
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Had bunch of teens as in 30 to 40,from another country staying on the same floor, they started to hang out in hallway AND became really obnoxiously loud in the next room. The front desk graciously allowed us to change the room, to REALLY quiet corner, and our stay after that was extremely comfortable. Highly recommend. Will be back to this hotel again
Stayed 2 nights in Sep 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and affordable!
Stayed 2 nights in Sep 2023
Response from April on Nov 13, 2023
Jason,Thank you for taking the time to give us a review. We are glad you enjoyed your stay at the Courtyard.

10/10 Excellent

Neftaly

Liked: Cleanliness, staff & service, property conditions & facilities
😀
Stayed 1 night in Sep 2023

10/10 Excellent

Chantaline

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Sep 2023

10/10 Excellent

karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late. After midnight. The reception was smiling and helpful!
Stayed 1 night in Sep 2023

8/10 Good

nancy

Stayed 4 nights in Sep 2023

8/10 Good

Lucien

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Silvio, Sterling

Liked: Cleanliness, staff & service
we miss a generous breakfast buffet as our culture America always offers. The restaurant is limited to Mediterranean culture and I am not obliged to like that.
Stayed 1 night in Sep 2023
Response from April Lee on Sep 8, 2023
Silvio,Thank you for taking the time to review your stay at the Courtyard in Marlborough. We appreciate your feedback and will share this with our food and beverage team. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

Layon

Stayed 2 nights in Sep 2023

10/10 Excellent

Tim

Stayed 1 night in Sep 2023

8/10 Good

Lilly

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from April Lee on Sep 8, 2023
Lilly,Thank you for choosing the Courtyard in Marlborough. We hope to welcome you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant 1 night stay
Almost everything was how a Hilton Brand should be. However, The room only had ONE regular coffee capsule. Looks like people who stay there rarely use the Keurig and instead get coffee from the Starbucks downstairs. So. my wife had a cup of the Keurig coffee and I didn't. Also. The toilet is extremely noisy and Management needs to service that.
Stayed 1 night in Aug 2023
Response from Marlboro Courtyard Team on Sep 1, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Kurt

Liked: Cleanliness
Parking lot on bad shape, needs a repave or hole filling. Toilet seat loose had a
Stayed 1 night in Aug 2023
Response from Courtyard Marlboro Team on Sep 1, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your feedback. Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. Enjoy the rest of your summer.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
A little outdated but decent enough for an overnight stay. The front desk clerk was very impersonable. Big problem is the low toilet!! When my husband sat down, the family jewels ended up in the water, making the rest of the mission impossible! Even as a short person I felt my knees were in my armpits. Be forewarned.
Stayed 1 night in Aug 2023
Response from Hotel Team on Sep 1, 2023
Karen Warren,Thank you for staying with us and for taking the time to give us some feedback. I will be sure to share with the team. We hope to welcome you back in the future.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Courtyard Marlboro on Sep 1, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you back in the future.

10/10 Excellent

Omar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Everything was clean, staff was professional and courteous. If I had to knock on something would be parking lot was a hike to main entrance. But a good walk is healthy for you, so I would still choose to come back. Thanks!
Stayed 1 night in Aug 2023
Response from April Lee on Sep 8, 2023
Omar,Thank you for your kind words in regard to our staff and cleanliness of the hotel. We look forward to welcoming you next time you are in the area.

8/10 Good

Joel

Good
Stayed 1 night in Aug 2023
Response from Cameron on Aug 15, 2023
Thank you for you kind review.

2/10 Terrible

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Lovely staff, great facility, but was out in a room that must have been near an ice machine. I didn’t notice it until coming back from dinner, exhausted from a long day, so thought I could sleep through it. Didn’t sleep a wink - the room actually vibrated and the noise of the machine kicking on and off was unbearable (and I am not a light sleeper). The staff will have known this about the room - shame on them and the management. A wasted expensive night. Flabbergasted.
Stayed 1 night in Aug 2023
Response from Cameron on Aug 14, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Jackelyn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Cameron on Aug 14, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. Please note that our property will be undergoing a full renovation beginning this Fall with plans to be completed by Spring of 2024.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Ronald

Stayed 1 night in Aug 2023
Response from Cameron on Aug 14, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic fitness facilities. Clean and quiet hotel. A great stay
Stayed 1 night in Aug 2023
Response from Cameron on Aug 8, 2023
Thank your review. We are thrilled to hear you enjoyed your stay and were able enjoy our fitness center as well.We hope to have you with us again in the future!

8/10 Good

ELIZABETH, san jose

Stayed 1 night in Jul 2023

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service
Awesome
Stayed 3 nights in Jul 2023
Response from Cameron on Jul 24, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

SUSAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to venue
Stayed 1 night in Jul 2023
Response from Cameron on Jul 24, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.