Lobby
Check availability

Reviews of Best Western Royal Plaza Hotel & Trade Center

3 out of 5
Best Western Royal Plaza Hotel & Trade Center
181 Boston Post Rd W, Marlborough, MA

Reviews

7.6

Good

Rating 10 - Excellent. 396 out of 1000 reviews" "
Rating 8 - Good. 274 out of 1000 reviews" "
Rating 6 - Okay. 146 out of 1000 reviews" "
Rating 4 - Poor. 86 out of 1000 reviews" "
Rating 2 - Terrible. 98 out of 1000 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Apr 2024

8/10 Good

Dawnalee

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient friendly
Stayed 1 night in Apr 2024

2/10 Terrible

Yasmarie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Meagan

Travelled with family
Disliked: Property conditions & facilities
Our room smelled and was very old and out of date. No direction to where pool is located.
Stayed 1 night in Mar 2024

4/10 Poor

Maia

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Anthony

Travelled with family
This was a beautiful place gorgeous inside quite and honestly staff was very good just waiting on my deposit other than that I would definitely refer this place and go back
Stayed 1 night in Mar 2024
Response from sam on Apr 4, 2024
Hi thanks for staying with us we love to serve you batter with 5-star service again thanks for choosing us. Looking Forword to see u again.

8/10 Good

William, Bristol

Travelled with family
Liked: Staff & service, amenities
I like the property it was great the breakfast was ran great and the food was delicious. The thing I did not like or care for was that they were remodeling the floor that our room was on all week. We were unable to sleep in because the workers started working at 6:00 AM every morning this was a bit upsetting. Other than that the stay was great.
Stayed 7 nights in Mar 2024

10/10 Excellent

Janaina Cássia, Shrewsbury

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

rhea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looks to be under construction but the inside has a very nice atmosphere. The staff all were very friendly and helpful. Breakfast was a decent size. Plenty of parking. Right next to shopping but set apart closer to the wooded areas so very quiet. We were late to breakfast and showed up as they were putting everything away and the staff was very kind and let us grab some food before they took it away. Elevators were a bit dated but overall would stay here again.
Stayed 1 night in Mar 2024
Response from AC on Mar 31, 2024
Dear Rhea,Thank you for staying with us and taking your time to complete the survey. We are glad you had a great experience with us and hopefully will see you again soon when the renovation is completed so you can have a wonderful experience again. Sincerely,

4/10 Poor

David

Travelled with family
Liked: Amenities
Disliked: Staff & service
will not stay again
Stayed 2 nights in Mar 2024

10/10 Excellent

Ginnie

Stayed 2 nights in Mar 2024
Response from AC on Apr 14, 2024
Dear Ginnie,Thank you for staying with us and taking your time to complete the survey. We are glad you had a wonderful experience and our team is looking forward to seeing you again soon. Best,

4/10 Poor

dong soo

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

stephen

Stayed 3 nights in Mar 2024

8/10 Good

Michael

Stayed 3 nights in Mar 2024
Response from AC on Apr 8, 2024
Dear Michael,Thank you for staying with us and taking your time to complete the survey. We are glad you had a good experience and we hope to see you again soon so you experience our renovations and enjoy them. Sincerely,

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was super friendly, room adequate and clean, faculty feels older and outdated, nothing fancy but certainly a comfortable easy affordable stay
Stayed 1 night in Mar 2024
Response from AC on Apr 8, 2024
Dear Sandy,Thank you for staying with us and taking your time to complete the survey. We appreciate your compliments of our team and wanted to let you know that we are currently doing some renovation improvements and hope to see you again soon so you can enjoy them. Sincerely,

6/10 Okay

Syed, PATCHOGUE

Travelled with family and small children
Liked: Cleanliness, amenities
Room was not ready I had to wait half hour with my family at the front desk they had to figure out the availability of my room. Second after we checked in we went out for dinner upon return room keys was deactivated I had to go back to the front desk to get my card reactivated.
Stayed 1 night in Mar 2024

10/10 Excellent

Guadalupe

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from sam on Apr 4, 2024
Hi thanks for staying with us we love to serve you batter with 5-star service again thanks for choosing us. Looking Forword to see u again.

8/10 Good

Hector

Stayed 1 night in Mar 2024

4/10 Poor

Jaime

Terrible check in service.
Stayed 1 night in Mar 2024
Response from AC on Apr 14, 2024
Dear Jaime,Thank you staying with us and taking your time to complete the survey. We are sorry for not meeting your expectations and appreciate your feedback regarding the check in process so we can make improvements. We hope you will give us another opportunity and stay with us again so we can provide you with a better experience. Sincerely,

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine.
Stayed 1 night in Mar 2024
Response from AC on Mar 4, 2024
Dear Richard,Thank you for staying with us and taking your time to complete the survey. We are glad you had a good experience during your stay and our team is looking forward to seeing you again soon. Best,

8/10 Good

MARIYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice as was the coffee. On the first day there we didn't make it to breakfast because when we checked in they told us the wrong time. Then for the second day, we asked two different staff people and each told us a different time but we only made it with 20 min to spare.
Stayed 2 nights in Dec 2023
Response from AC on Mar 3, 2024
Dear Mariya,Thank you for staying with us and taking your time to complete the survey. We are glad you enjoyed your stay and at the same time so sorry you missed breakfast one day with us. Your satisfaction is very important to us and will be using the feedback you gave us to make improvements. We hope to see you again soon next time you visit our area. Best,

2/10 Terrible

Mirian

Disliked: Cleanliness, staff & service, property conditions & facilities
I was not allowed to check in due to issues with the payment Expedia issued
Stayed 1 night in Feb 2024
Response from AC on Mar 2, 2024
Dear Mirian,Thank you for taking your time to complete the survey. We are so sorry that you couldn’t check in due to payment issuess. Unfortunately all payment informations has to be correct in order for us to check our guests in the hotel.Sincerely,

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from AC on Mar 2, 2024
Dear Amanda,Thank you for staying with us and taking your time to complete the survey. We are so sorry for not meeting or exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you provided us to make improvements for our guests. I hope you will give us another opportunity so we can provide you with a better experience. Sincerely,

6/10 Okay

RODRIGO

Liked: Cleanliness, staff & service
The restarant appears "open" online. Reality it is close!
Stayed 4 nights in Feb 2024
Response from AC on Mar 3, 2024
Dear Rodrigo,Thank you for staying with us and taking your time to complete the survey. Our breakfast restaurant is open daily for breakfast and the All Star Bar & Grill is open only Friday’s and Saturday’s. We are so sorry for the confusion and we hope to see you again soon next time you visit our area. Sincerely,

10/10 Excellent

Colleen

Travelled with family
Clean and very friendly and helpful staff
Stayed 1 night in Feb 2024
Response from AC on Feb 19, 2024
Dear Colleen,Thank you for staying with us and taking your time to complete the survey. We are so happy you had a wonderful experience during your stay and our team is looking forward to seeing you again soon. Best,

10/10 Excellent

Gary

Liked: Amenities
Excellent
Stayed 1 night in Dec 2023
Response from AC on Feb 17, 2024
Dear Gary,Thank you for staying with us and taking your time to complete the survey. We are glad you had a wonderful experience and our team is looking forward to seeing you again soon. Best,

2/10 Terrible

James

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Check in was messed up on Expedia's end and took two hours to check in because of Expedia. This is now the second time Expedia has messed something up with our trips this year
Stayed 1 night in Feb 2024
Response from AC on Feb 3, 2024
Dear James,Thank you for staying with us and taking your time to complete the survey. We are so sorry that there was some confusion with your reservation and it took you a long time to check in. We hope to see you again soon so you can have a better experience during your stay. Sincerely,

4/10 Poor

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
noisy room, fitness center and pool being renovated without my notification
Stayed 5 nights in Jan 2024
Response from AC on Feb 3, 2024
Dear Richard,Thank you for staying with us and taking your time to complete the survey. We are so sorry for not meeting or exceeding your expectations. Your satisfaction is very important to us, and we appreciate your feedback regarding the noise level and the fitness center being renovated without sending a notification to our guests. We hope you will stay with us again soon so we can provide you with a better experience as well as enjoying the improvements we are making. Sincerely,

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from AC on Feb 16, 2024
Dear David,Thank you for staying with us. We are glad you had a wonderful time during your stay and our team is looking forward to seeing you again soon. Best,

6/10 Okay

Raymond

Stayed 4 nights in Jan 2024
Response from AC on Jan 14, 2024
Dear Raymond,Thank you for staying with us and taking your time to complete the survey. We are glad you had a good experience and our staff is looking forward to seeing you again soon. Best,

10/10 Excellent

Wanderson, Shrewsbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from AC on Feb 3, 2024
Dear Wanderson,Thank you for staying with us and taking your time to complete the survey. We are glad you had a wonderful experience and our team is looking forward to seeing you again soon. Best,

6/10 Okay

Lyesha, Providence

Travelled with partner
I stayed from Tuesday to Friday last week and everything was decent on the inside everything seemed cool and pretty , hallways looked alittle old bedrooms as well, what was upsetting was first 2 night the pool was closed when i was told it should have been open the next day but wasn’t they didn’t open the gym and pool until Thursday which was my last night , I did receive a refund because of that situation. Breakfast was given in the morning and breakfast wasn’t that tasty more on the plain side ! But other than that everything seems cooled and it was a nice get away for me and my boyfriend Also btw the hotel was like in a back cut area alittle creepy and scary but I was safe the hole time / pool had like green water I didn’t like that at all !
Stayed 3 nights in Dec 2023
Response from AC on Feb 18, 2024
Dear Lyesha,Thank you for staying with us and taking your time to complete the survey. Your satisfaction is very important to us and we appreciate your feedback regarding the pool and breakfast so we can make improvements to our guests. We hope you will stay with us in the near future again so we can provide you with a wonderful experience. Sincerely,

10/10 Excellent

polly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hockey tournament
Very nice and quiet stay. Stayed for 2 nights had breakfast and was impressed with the variety of food. Everything was great about our stay
Stayed 2 nights in Dec 2023
Response from AC on Jan 13, 2024
Dear Polly,Thank you for staying with us and taking your time to complete the survey. We are glad you had a wonderful experience, and our team is looking forward to seeing you next time you visit our area again. Best,

4/10 Poor

Meredith

Stayed 1 night in Dec 2023
Response from AC on Feb 3, 2024
Dear Meredith,Thank you for staying with us and taking your time to complete the survey. We are so sorry for not meeting or exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you provided us to make improvements for our guests. I hope you will stay with us again so we have another opportunity to provide you with a better experience. Sincerely,

10/10 Excellent

Nancy

Stayed 2 nights in Dec 2023
Response from AC on Dec 31, 2023
Dear Nancy,Thank you for staying with us. We are so happy you had a wonderful experience and our team is looking forward to seeing you next time you visit our area again. Sincerely,

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AC on Dec 31, 2023
Dear Amy,Thank you for staying with us and taking your time to complete the survey. Your satisfaction is very important to us and we are glad you had a wonderful experience. We hope to see you again soon. Best,

6/10 Okay

Albert

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
the faculity sufferes from deferred maintenance. electric bulbs blown, hole in wallpaper, tub plug did not work, toilet seat missing a plastic support ...
Stayed 2 nights in Dec 2023
Response from AC on Dec 31, 2023
Dear Albert,Thank you for staying with us and taking your time to complete the survey. Your satisfaction is very important and we appreciate your feedback so we can make improvements for our guests. We hope you will visit us again soon so we have another opportunity to provide you with a better experience. Sincerely,

10/10 Excellent

Julio, Bayside

Business traveller, Travelled with partner
Liked: Property conditions & facilities
The place is clean and room very comfortable. Staff are amazing. I will recommend this to any one traveling to Massachusetts.
Stayed 1 night in Dec 2023
Response from AC on Dec 31, 2023
Dear Julio,Thank you for staying with us and taking your time to complete the survey. Your satisfaction is very important to us and we appreciate your comments regarding the room and our team and hope to see you next time you visit our area again. Sincerely,

10/10 Excellent

Xavier

Stayed 1 night in Dec 2023
Response from AC on Jan 13, 2024
Dear Xavier,Thank you for staying with us and taking your time to complete the survey. We are so happy you had a wonderful time during your stay and our team is looking forward to seeing you again soon. Best,

10/10 Excellent

Paulino

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from AC on Dec 31, 2023
Dear Paulino,Thank you for staying with us and taking your time to complete the survey. Your satisfaction is very important to us and we are happy you had a wonderful experience during your stay. Our team is looking forward to seeing you again soon. Best,

8/10 Good

Neil

Stayed 1 night in Dec 2023
Response from AC on Jan 13, 2024
Dear Neil,Thank you for staying with us and taking your time to complete the survey. We are glad you had a good experience and hope to see you again soon next time you visit our area. Best,

6/10 Okay

Christina

Disliked: Staff & service
The cleaning crew needs to wait for the people to check out and not try to come in at 8:30 in the morning.
Stayed 1 night in Dec 2023
Response from AC on Dec 31, 2023
Dear Christina,Thank you for staying with us and taking your time to complete the survey. We are glad you had a good experience and appreciate you comment regarding our housekeeping team so we can make improvements and hope to see you again soon. Sincerely,

10/10 Excellent

Kurt

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AC on Dec 31, 2023
Dear Kurt,Thank you for staying with us and taking your time to complete the survey. We are glad you had a wonderful experience and our team is looking forward to see you next time you visit our area again. Best,

6/10 Okay

Eleanor

Travelled with family
Front-end was not at desk when checking in. Ref has food from previous guess . Tv didn't work
Stayed 1 night in Dec 2023
Response from AC on Dec 31, 2023
Dear Eleanor,Thank you for staying with us and taking your time to complete the survey. We are so sorry for not meeting or exceeding your expectations. We appreciate your feedback regarding the front desk staff and the TV so we can make improvements to our guests. We hope that you will stay with us again in the future so we have another opportunity to provide you with a better experience. Sincerely,

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and spacious
Stayed 1 night in Nov 2023
Response from AC on Dec 3, 2023
Dear Michelle,Thank you for staying with us and taking your time to complete the survey. We are glad you had a wonderful experience and our team is looking forward to seeing you again soon. Sincerely,

8/10 Good

Robert, North Augusta

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. G runs a tight ship.
Stayed 6 nights in Nov 2023
Response from AC on Nov 29, 2023
Dear Robert,Thank you for staying with us. We are glad you had a good experience and appreciate your compliments regarding the breakfast and Galina and we hope to see you again soon. Best,

4/10 Poor

Sasha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property experienced power issues during my say. Staff wasnt very responsive in assisting me.
Stayed 1 night in Nov 2023
Response from Angel Ortiz-Rosa | Front Office Manager on Nov 28, 2023
Thank you for choosing to stay with us at Best Western Royal Plaza Hotel & Trade Center. We appreciate your recent visit and are grateful for the time you took to complete our survey.Guest feedback is invaluable to us, as it allows us to continue providing exceptional service and enhance the overall experience for all our guests. Your insights and comments help us identify areas where we can improve and address any concerns.Once again, we would like to express our sincere gratitude for choosing our hotel for your stay. Should you have any further questions or if there's anything we can assist you with in the future, please don't hesitate to reach out to us.We hope to welcome you back to our hotel soon and provide you with another remarkable stay!Best regards,

6/10 Okay

Sinead

Business traveller
Liked: Staff & service
Big open space but the walls between each room were super thin. I’ve stayed at many hotels and never been able to hear so much of what was going on in the rooms either side of me. Made it difficult to sleep. Also, no business office or computer / printer even and it’s a huge hotel. Lacks fillable water stations.
Stayed 2 nights in Nov 2023
Response from Angel Ortiz-Rosa | Front Office Manager on Nov 28, 2023
Thank you for choosing to stay with us at Best Western Royal Plaza Hotel & Trade Center. We appreciate your recent visit and are grateful for the time you took to complete our survey.Guest feedback is invaluable to us, as it allows us to continue providing exceptional service and enhance the overall experience for all our guests. Your insights and comments help us identify areas where we can improve and address any concerns.Once again, we would like to express our sincere gratitude for choosing our hotel for your stay. Should you have any further questions or if there's anything we can assist you with in the future, please don't hesitate to reach out to us.We hope to welcome you back to our hotel soon and provide you with another remarkable stay!Best regards,

10/10 Excellent

Shiella Jane

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Hotel room set at a good price point. Should put more stuffs in their ground floor convenient store, like cup noodles, etc., there weren't more options when we were there/ was almost empty. The mini pizza that was available may be overpriced, but thats hotel prices I guess.
Stayed 1 night in Nov 2023
Response from Angel Ortiz-Rosa | Front Office Manager on Nov 28, 2023
Thank you for choosing to stay with us at Best Western Royal Plaza Hotel & Trade Center. We appreciate your recent visit and are grateful for the time you took to complete our survey.Guest feedback is invaluable to us, as it allows us to continue providing exceptional service and enhance the overall experience for all our guests. Your insights and comments help us identify areas where we can improve and address any concerns.Once again, we would like to express our sincere gratitude for choosing our hotel for your stay. Should you have any further questions or if there's anything we can assist you with in the future, please don't hesitate to reach out to us.We hope to welcome you back to our hotel soon and provide you with another remarkable stay!Best regards,

8/10 Good

Erin, Groveland

Liked: Cleanliness, staff & service, amenities
This is a terrific building that is in need of updates
Stayed 1 night in Nov 2023
Response from Angel Ortiz-Rosa | Front Office Manager on Nov 28, 2023
Thank you for choosing to stay with us at Best Western Royal Plaza Hotel & Trade Center. We appreciate your recent visit and are grateful for the time you took to complete our survey.Guest feedback is invaluable to us, as it allows us to continue providing exceptional service and enhance the overall experience for all our guests. Your insights and comments help us identify areas where we can improve and address any concerns.Once again, we would like to express our sincere gratitude for choosing our hotel for your stay. Should you have any further questions or if there's anything we can assist you with in the future, please don't hesitate to reach out to us.We hope to welcome you back to our hotel soon and provide you with another remarkable stay!Best regards,