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Reviews of AC Hotel by Marriott Worcester

3.5 out of 5
AC Hotel by Marriott Worcester
125 Front St, Worcester, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 720 out of 1001 reviews" "
Rating 8 - Good. 168 out of 1001 reviews" "
Rating 6 - Okay. 55 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Location
Stayed 2 nights in May 2024

8/10 Good

Kim

Travelled with family
The hotel bar needs some polish. Not great ambiance or servers. It has potential but more effort is needed
Stayed 1 night in May 2024
Response from Mary on May 20, 2024
Thank you for your recent comments it is only with comments such as yours that we can improve our service. I have shared your experience with our staff members and used it as a teachable moment. Thank you again for your review.

10/10 Excellent

Frederick, Florence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not have been nicer. They gave us every courtesy and amenity. We were there to see 2 Woosox games. When the second game was rained out and we decided to leave Worcester early the front desk and manager gave us a partial refund for the second night for which we had not even asked. Amazing graciousness!
Stayed 2 nights in May 2024
Response from Mary on May 20, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Janine, greensboro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the walkable access to restaurants. The hotel was clean and well designed. Lots of area to jog downtown and also a nice workout facility. Will stay again.
Stayed 2 nights in May 2024
Response from Mary on May 20, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Sony

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super clean and close to all the downtown options. 10/10!
Stayed 1 night in May 2024
Response from Mary on May 13, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

6/10 Okay

veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel close to Hanover Theater where we were going. $400 for a room was overpriced for what it was.
Stayed 1 night in May 2024
Response from Mary on May 6, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mary on May 6, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Zello

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Apr 2024
Response from Mary on May 6, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the updated showers
Stayed 1 night in Apr 2024
Response from Mary on May 6, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable, and quiet.
Stayed 1 night in Apr 2024
Response from Mary on Apr 25, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Wayne, Howell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mary on Apr 25, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat upscale venue in downtown.
Stayed 1 night in Apr 2024
Response from Mary on Apr 25, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Bryan

Stayed 2 nights in Apr 2024
Response from Mary on May 13, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Stephanie

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with clean and sleek amenities.
Stayed 1 night in Mar 2024
Response from Mary on Apr 20, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly , informed staff . Nice room , comfy bed and pillows . I would highly recommend.
Stayed 1 night in Apr 2024
Response from Mary on Apr 20, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for one night Worcester stay.
Stayed 1 night in Apr 2024
Response from Mary on Apr 18, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

8/10 Good

Steven

Liked: Property conditions & facilities
This is the best hotel if you have to be on Worcester. I go back often enough it feels like the drug issues around the hotel have deteriorated, this was the first time I was uncomfortable riding the elevator from the garage to the lobby. They need to post security.
Stayed 1 night in Feb 2024
Response from Mary on Apr 18, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. I forwarded your comments to the City of Worcester they are the owners of the garage, and they appreciate your comments your We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Sabrina, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Beautiful big rooms, very clean and a great staff. Restaurant has great food too
Stayed 1 night in Apr 2024
Response from Mary on Apr 18, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What I did not like was the cost of the room. 350. For one night and breakfast would have been another 17 dollars plus extra parking fee of 18 dollars. I chose this motel because it was within a .4 mile walk of the Hanover theater. I liked that part. It was loud as well with banging doors which is no fault of the motel. Clean room. Beds not comfortable.
Stayed 1 night in Apr 2024
Response from Mary on Apr 15, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are happy that you enjoyed your stay. Our prices vary with demand, Worcester is very busy during this time Hopefully we look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
area is bleak
Stayed 1 night in Apr 2024
Response from Mary on Apr 12, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was friendly and efficient with check in and check out. The room was beautiful and extremely clean. The added touch of a lavender pouch to put under the pillow was a nice touch . Overall it was really a wonderful place to stay!
Stayed 1 night in Apr 2024
Response from Mary on Apr 8, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Ms.Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every Thing
Stayed 2 nights in Mar 2024
Response from Mary on Apr 1, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Jayci

Travelled with partner
Liked: Amenities
Staff was very friendly, my room exceeded my expectations, very clean and convenient
Stayed 1 night in Mar 2024
Response from Mary on Apr 1, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Joseph, Vineyard Haven

Stayed 1 night in Mar 2024
Response from Mary on Apr 20, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mary on Apr 1, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mary on Mar 26, 2024
Thank you for your recent review of your stay. I apologize that we did not fulfill that expectation during your visit. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from m on Apr 15, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Riely

Liked: Cleanliness, staff & service, property conditions & facilities
It was an nice hotel
Stayed 1 night in Mar 2024
Response from Mary on Mar 20, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Elaine, Ayer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and modern, I would definitely stay there again! We enjoyed having the 110 Grill accessible just off the main lobby to have dinner, it was very good! :)
Stayed 1 night in Mar 2024
Response from Mary on Mar 20, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

8/10 Good

Tomicka

Liked: Staff & service, amenities, property conditions & facilities
The room was not cleaned well. There was hair all over the place, crumbs and dust. The mirrors had hand prints and the floor had stuff caked on it.
Stayed 1 night in Mar 2024
Response from Mary on Mar 15, 2024
Thank you for your recent review of your stay. Maintaining a clean atmosphere with our guest rooms is important and I apologize that we did not fulfill that expectation during your visit. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Christine

Stayed 1 night in Mar 2024
Response from Mary on Apr 1, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mary on Mar 15, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Mar 2024
Response from Mary on Mar 5, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy Friendly staff No lines No issues
Stayed 1 night in Mar 2024
Response from Mary on Mar 4, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Sherly, Monroe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful and impecable. Will stay here again.
Stayed 1 night in Feb 2024
Response from Mary on Feb 26, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Jennifer

Travelled with family
It’s always nice. Clean. Friendly. Convenient.
Stayed 1 night in Feb 2024
Response from Mary on Feb 26, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

MAGDALENE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great
Stayed 1 night in Feb 2024
Response from Mary on Feb 21, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

8/10 Good

Lia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mary on Feb 21, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are happy that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mary on Feb 20, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Mary on Feb 19, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Larry

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love the amenities
Stayed 1 night in Feb 2024
Response from Mary on Feb 19, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

6/10 Okay

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was good except we found trash behind the couch and there was trash left in the trash can in the main room.
Stayed 1 night in Feb 2024
Response from Mary on Feb 19, 2024
Thank you for your recent review of your stay. Maintaining a clean atmosphere with our guest rooms is important and I apologize that we did not fulfill that expectation during your visit. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

8/10 Good

Denise

Stayed 1 night in Feb 2024
Response from Mary on Mar 23, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Arben

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and new, loved the flooring in the rooms rather than carpet, beds were comfy.
Stayed 1 night in Feb 2024
Response from Mary on Feb 19, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Mary on Feb 15, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mary on Feb 14, 2024
On behalf of the entire staff, I want to thank you for sharing your review of your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most-YOU. We hope to see you again soon.

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Mary on Feb 14, 2024
On behalf of the entire staff, I want to thank you for sharing your review of your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most-YOU. We hope to see you again soon.

10/10 Excellent

Michael, York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at front desk and bar
Stayed 1 night in Feb 2024
Response from Mary on Feb 12, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mary on Feb 12, 2024
Thank you for your recent review of your stay with us. I have shared your comments with the team, and we are thrilled that you enjoyed your stay. We look forward to seeing you again in the not-too-distant future.