Snafu between hotels.com and facility - facility did NOT have my reservation, placed months earlier - luckily, I checked in Early, or they might not have had Anything available - but I had to go from two beds to one to get handicapped access for my helper - they put us right next to the back door for easier handicap access, BUT the back door access was woefully inadequate, uneven concrete and a Very small door slab with a VERY heavy back door - after that, finding a roach (bug, not joint) in the towels - my helper declined to stay ... The room was adequate otherwise, though the shower hose leaked and the head was partly clogged... And at least one of the dresser drawers were broken - also, milk in breakfast area was a frozen brick 1st morning - mentioned it to staff - STILL solid 3rd morning, with the juice machine out-of-order...