Water park

Reviews of Mt. Olympus Water & Theme Park Resort

3 out of 5
Mt. Olympus Water & Theme Park Resort
655 N. Frontage Road, Wisconsin Dells, WI

Reviews

6.2
Rating 10 - Excellent. 382 out of 1840 reviews" "
Rating 8 - Good. 385 out of 1840 reviews" "
Rating 6 - Okay. 377 out of 1840 reviews" "
Rating 4 - Poor. 324 out of 1840 reviews" "
Rating 2 - Terrible. 372 out of 1840 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Gonzalo

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Main elevator was filled with the same candy on the floor for three days. Garbage in the elevator and people up late and loud.
Stayed 2 nights in Apr 2024
Response from Hari K on Apr 23, 2024
Dear Gonzalo,Thank you for bringing your concerns to our attention regarding your recent stay at Mt. Olympus Resort. We sincerely apologize for any inconvenience caused by the issues you encountered.Ensuring a clean and serene environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard. Rest assured, we will address the cleanliness concerns you raised with our housekeeping team immediately to prevent such occurrences in the future.Additionally, we understand the importance of maintaining a peaceful atmosphere for all our guests. We will review our noise policies and take necessary measures to ensure that everyone can enjoy a tranquil stay with us.Your feedback is invaluable to us as we continually strive to enhance our services. If there are any further details you'd like to share or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable and comfortable experience at Mt. Olympus Resort.Best regards,Mt. Olympus Resort

6/10 Okay

Isabel C

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They didn't have staff service
Stayed 3 nights in Apr 2024
Response from Hari K on Apr 23, 2024
Hello Isabel,Thank you for sharing your feedback regarding your recent stay at Mt. Olympus Resort. We sincerely apologize for any inconvenience you encountered during your stay. Providing exceptional service to our guests is our utmost priority, and we regret that we fell short of your expectations.Your feedback is important to us, and we will thoroughly review your concerns to ensure that all our guests receive the level of service they deserve. If you have any additional comments or suggestions for how we can improve, please feel free to share them with us. Your insights help us enhance our offerings and provide better experiences for our guests.We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience.Best regards,Mt. Olympus Resort

2/10 Terrible

Lillian

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I think customer service was very poor upon arrival. I was told that my reservation was for two adults and I said why would I make a reservation for a kids waterpark for two adults? There were supposed to be three children to adults. It was made on Expedia and they made me pay for the children.
Stayed 2 nights in Apr 2024
Response from Niraj Kuri on Apr 23, 2024
Hello Lillian,We're sorry to hear about the confusion with your reservation and the poor customer service experience upon arrival. Your feedback is valuable to us, and we'll address this issue with our staff to ensure better communication and service in the future. We apologize for any inconvenience caused, and we appreciate you bringing this to our attention. If there's anything else we can assist you with or if you have further concerns, please feel free to reach out to us.Warm Regards,Mt. Olympus Management Team

10/10 Excellent

Ana

Travelled with family and small children
Disliked: Cleanliness, staff & service
It’s ok no major problems just didn’t like the overall all experience
Stayed 1 night in Apr 2024
Response from Hari K on Apr 21, 2024
Hello Ana,Thank you for sharing your feedback about your recent stay at Mt. Olympus Resort. We're sorry to hear that your overall experience did not meet your expectations. Your satisfaction is important to us, and we appreciate you bringing your concerns to our attention.We strive to provide exceptional experiences for all our guests, and we regret that we fell short in your case. If there are any specific issues or areas where we can improve, we would appreciate hearing more details so that we can address them accordingly.Please feel free to reach out to us with any further feedback or suggestions you may have. Your input helps us identify areas for improvement and ensures that we can provide better experiences for our guests in the future.Best regards,Mt. Olympus Resort

2/10 Terrible

Darren

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The building was dirty smell like POT. Sounded like heard of cattle all night long kids running halls, Couldn’t use hot tub even after getting there stood in line for 20 minutes to sit for 5 minutes crazy. Will never stay again. Need. My money back.
Stayed 1 night in Apr 2024
Response from Ahmed Mahmoud on Apr 21, 2024
Hello Darren,We are truly sorry to hear about your disappointing experience during your recent stay at Mt. Olympus Resort.Your feedback regarding the cleanliness of the building, and noise disturbances is deeply concerning to us. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we fell short of meeting your expectations.We apologize for any inconvenience or discomfort you experienced due to the issues you encountered. Your comments will be shared with our management team for review.Once again, we apologize for the inconvenience and disappointment you experienced during your stay. We value your feedback and hope to have the opportunity to regain your trust in the future.Warm Regards,Mt. Olympus Management Team

10/10 Excellent

Tracy, New Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close, convenient and fun
Stayed 1 night in Mar 2024
Response from Ahmed Mahmoud on Apr 18, 2024
Hello,Thank you for sharing your feedback regarding your recent stay at Mt. Olympus Resort.We're delighted to hear that you found our resort to be convenient and fun. Providing a positive and enjoyable experience for our guests is our top priority, and we're thrilled that we could meet your expectations in this regard.Your satisfaction is important to us, and we appreciate your kind words about your experience. We hope to have the pleasure of welcoming you back for another fun-filled stay in the future.Warm Regards,Mt. Olympus Management Team

10/10 Excellent

SVITLANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ahmed Mahmoud on Apr 18, 2024
Hello,Thank you for taking the time to rate your recent experience at Mt. Olympus Resort. We appreciate your positive rating and are thrilled to see that you were satisfied with your stay.Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations during your time with us.If you have any feedback or suggestions you'd like to share in the future, please don't hesitate to reach out. We're here to ensure that every stay with us is enjoyable and memorable.Thank you for choosing Mt. Olympus Resort. We look forward to welcoming you back for another excellent stay in the future.Warm Regards,Mt. Olympus Management Team

4/10 Poor

Nathan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hari K on Apr 16, 2024
Hello Nathan,Thank you for taking the time to rate your recent experience at Mt. Olympus Resort. We sincerely apologize for any inconvenience caused during your stay, and we regret that your experience did not meet your expectations.Your feedback is incredibly valuable to us as we continually strive to improve our services. If you have any additional comments or suggestions for how we can enhance your experience further, please feel free to share them with us. Your input is invaluable as we aim to meet and exceed our guests' expectations.We are committed to providing exceptional service and experiences for all our guests, and we take your feedback seriously. If there's anything specific that you believe we could improve upon, please don't hesitate to reach out to us directly.We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience.Best regards,Mt. Olympus Resort

4/10 Poor

Tenisha, Farmington

Disliked: Staff & service, property conditions & facilities
Room was not cleaned, multiple people smoking weed in the hallways. Very noisy early in the morning.
Stayed 2 nights in Apr 2024
Response from Ahmed Mahmoud on Apr 14, 2024
Hello Tenisha, We sincerely apologize for the unsatisfactory experience you encountered during your recent stay at Mt. Olympus Resort.It is deeply concerning to learn that your room was not cleaned to our usual standards and that you were disturbed by noise and smoking in the hallways. Providing a clean and comfortable environment for our guests is paramount, and we regret that we fell short of this commitment during your visit.We take your feedback seriously and will address these issues with our housekeeping and security teams to ensure that they are promptly resolved. Your comfort and safety are our top priorities, and we apologize for any inconvenience or discomfort caused.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future.Warm Regards,Mt. Olympus Management Team

8/10 Good

Alpha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hari K on Apr 15, 2024
Dear Alpha,Thank you for taking the time to rate your experience with us! We're thrilled to hear that you had a wonderful time at Mt. Olympus Resort and truly appreciate your positive rating. Your satisfaction is our priority, and we're delighted that we could contribute to your positive experience.We're always striving to enhance our guests' experiences, and your feedback is incredibly valuable to us. If you have any additional comments or suggestions for how we can improve, please feel free to share them with us. Your input helps us better understand our guests' needs and preferences, allowing us to provide an even better experience in the future.We hope to welcome you back for more unforgettable experiences. Your feedback is important to us, and we're eager to hear from you. We look forward to having a detailed discussion to enhance your next Mt. Olympus Resort experience.Best regards,Mt. Olympus Resort

4/10 Poor

Vicki

Travelled with family
Disliked: Property conditions & facilities
We stayed at the hotel connected to the waterpark...they might as well not even have doors. You can hear every word your neighbors and people in the hall are saying. I'm assuming it was hotel security out in the halls late with their walkie-talkies turned way up, you could hear everything they were saying - maybe invest in some earpieces. The indoor water park was fine, not too crowded. I guess for 1/2 the price of the other big indoor park you get what you paid for.
Stayed 1 night in Mar 2024
Response from Hari K on Apr 9, 2024
Dear Vicki,Thank you for sharing your feedback regarding your recent stay at Mt. Olympus Resort. We sincerely apologize for any inconvenience caused by noise disturbances during your visit.Ensuring a peaceful and comfortable environment for all our guests is a top priority, and we regret that you experienced noise disturbances from neighboring rooms and hallways. Rest assured, we take your feedback seriously, and we will address this issue promptly with our security team to implement measures to minimize disturbances in the future.We're glad to hear that you enjoyed the indoor water park and found it to be enjoyable and not too crowded. Regarding your comments on pricing and value, we understand your perspective and continuously strive to offer competitive rates while delivering a quality experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Should you require any further assistance or wish to provide additional feedback, please feel free to contact us directly.Best regards,Mt. Olympus Resort

8/10 Good

Jessie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property accommodated the people that were in the group at a reasonable rate.
Stayed 3 nights in Apr 2024
Response from Niraj Kuri on Apr 9, 2024
Hello Jessie,Thank you for your feedback. We're glad to hear that the property was able to accommodate your group at a reasonable rate. Providing comfortable and affordable accommodations is important to us, and we're happy to know that we met your expectations in this regard. If there's anything else we can do to improve your experience or if you have any further comments, please feel free to let us know. We appreciate your input and hope to welcome you back in the future.Best regards,Mt. Olympus Resort

10/10 Excellent

Stefany

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice get away.
Stayed 1 night in Apr 2024
Response from Niraj Kuri on Apr 8, 2024
Hello Stefany,We're delighted to hear that you enjoyed your getaway! If you have any feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!Sincerely, Mt. Olympus Resorts

10/10 Excellent

Anna

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hari K on Apr 8, 2024
Dear Anna,Thank you so much for taking the time to share your feedback about your stay at Mt. Olympus Resort. We truly appreciate your positive rating and are thrilled to hear that you had a wonderful time at Mt. Olympus Resort. Your satisfaction is our priority, and we are delighted that we could contribute to your positive experience.Providing an enjoyable and memorable experience for families is something we strive for, and it's wonderful to hear that you enjoyed your visit with us.We hope to welcome you back for more unforgettable experiences. If you have any additional feedback to share, please feel free to contact us. Your input is valuable to us, and we're eager to hear from you. We look forward to having a detailed discussion to enhance your next Mt. Olympus Resort experience.Best regards,Mt. Olympus Resort

4/10 Poor

Felicia

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Indoor water park is nice. Other then that probably never again
Stayed 2 nights in Apr 2024
Response from Hari K on Apr 8, 2024
Hello Felicia,Thank you for sharing your feedback with us. We sincerely apologize for any inconveniences you encountered during your stay at Mt. Olympus Resort. However, we're delighted to hear that you enjoyed our water park.Our primary goal is to provide a comfortable stay and ensure the satisfaction of our guests. Your feedback helps us improve our services and facilities for future guests.If you have any additional feedback or suggestions, please feel free to contact us directly. We value your input and eagerly anticipate the opportunity to discuss how we can enhance your next Mt. Olympus Resort experience.Warm Regards,Mt. Olympus Resort

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it all
Stayed 1 night in Apr 2024
Response from Ahmed Mahmoud on Apr 7, 2024
Hello Lorena,Thank you for sharing your positive feedback with us! We're thrilled to hear that you loved your experience at Mt. Olympus Resort.Your satisfaction is our top priority, and we're delighted that we were able to provide you with an enjoyable stay. We appreciate your kind words and are grateful for your support.We look forward to welcoming you back for more wonderful experiences in the future. If there's anything else we can do to make your stays even better, please don't hesitate to let us know.Warm Regards,Mt. Olympus Management Team

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Place was the circus circus of the dells...will NEVER EVER go back to this establishment, you.get what you pay for..people yelling in hallways..was like tax season flossers in the place..Dirty DIRTY buildings...questionable if clean bedsheets or bathroom towels..towels that feel like sand paper. Dust crumbs on the floors of the rooms and hallway...have to drive to water park.
Stayed 2 nights in Mar 2024
Response from Ahmed Mahmoud on Apr 7, 2024
Hello Christine,We are deeply disappointed to hear about your experience at Mt. Olympus Resort and sincerely apologize for the numerous issues you encountered during your stay. Your feedback is incredibly important to us, and we regret that we fell short of your expectations.We understand your concerns regarding cleanliness, noise levels, and the overall atmosphere of the resort. Providing a comfortable and enjoyable environment for our guests is our top priority, and we regret that we did not meet this standard during your visit.We take your comments seriously and will address them with our team to ensure that necessary improvements are made. Your satisfaction is important to us, and we would greatly appreciate the opportunity to make things right. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to us directly.Thank you for bringing these matters to our attention, and we apologize for any inconvenience or disappointment caused. We hope to have the opportunity to regain your trust and welcome you back for a better experience in the future.Warm Regards,Mt. Olympus Management Team

6/10 Okay

Bobbi

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The couple next us was very noisy until 2 am. I heard the staff knock on their door 2 times about the complaints. The walls were that thin. We even heard when they had intercourse. The hotel had tidy beds, and bathrooms. The floor needed a good sweeping, next to the light switch was a NBA clothing sticker from the prior guest. Our building had no ice machine, or vending machine on our floor or the floor below. As you approached our building it smelled like pot. The main hotel with the pool, was much nicer. I recommend if you choose to stay here you upgrade to the main building. It had an arcade, a bar, a gift shop, and activities. Real potential to take this mediocre hotel and make it 5 stars.
Stayed 1 night in Apr 2024
Response from Ahmed Mahmoud on Apr 6, 2024
Hello,Thank you for taking the time to share your feedback with us following your recent stay at Mt. Olympus Resort. We sincerely apologize for the inconvenience and discomfort you experienced during your visit.Your feedback regarding the cleanliness of the floors and the presence of a sticker is concerning, and we apologize for the oversight. We will address these issues with our housekeeping team to ensure that necessary improvements are made.We hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to contact us directly.Thank you for bringing these matters to our attention, and we apologize for any inconvenience or disappointment caused.Warm Regards,Mt. Olympus Management Team

4/10 Poor

Elysia

Stayed 2 nights in Apr 2024
Response from Ahmed Mahmoud on Apr 24, 2024
Hello Elysia,Thank you for taking the time to provide feedback on your recent experience at Mt. Olympus Resort, although we regret to learn that your stay did not meet your expectations.We strive to provide each guest with a memorable and enjoyable experience, and we are disappointed to hear that we fell short during your visit. Your satisfaction is important to us, and we would appreciate any additional feedback you may have regarding your stay so that we can address any issues and improve our services.If there is anything specific that we can assist you with or if you would like to discuss your experience further, please do not hesitate to contact us. We value your input and hope to have the opportunity to make it right.Thank you for choosing Mt. Olympus Resort, and we hope to have the chance to welcome you back in the future for a more positive experience.Warm Regards,Mt. Olympus Management Team

6/10 Okay

Alysia

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Not entertaining during the the “off season” no lights on the new slide attraction at night. Difficult getting booking in main building. Slow service for towels
Stayed 2 nights in Apr 2024
Response from Ahmed Mahmoud on Apr 4, 2024
Hello,Thank you for taking the time to share your feedback with us following your recent stay. We appreciate your candid comments and apologize for any shortcomings you experienced during your visit.We understand that entertainment options may be limited during the off-season, and we apologize if this impacted your overall experience. We will certainly take your feedback into consideration as we strive to enhance our offerings for guests visiting during quieter periods.Your feedback is invaluable to us, and we appreciate the opportunity to address these issues and make necessary improvements. We hope that you will consider giving us another opportunity to provide you with a more enjoyable and seamless experience in the future.If there's anything else we can do to make amends or if you have any further feedback to share, please do not hesitate to reach out to us directly.Thank you for choosing Mt. Olympus Resort. We value your patronage and hope to have the chance to welcome you back for a better experience.Warm Regards,Mt. Olympus Management Team

8/10 Good

Jonathan

Stayed 2 nights in Mar 2024
Response from Desi on Apr 23, 2024
Hello Jonathan, Thank you for your glowing rating! We're thrilled to hear that you had a fantastic experience during your stay with us. We strive to provide top-notch service and amenities to all our guests. We look forward to welcoming you back for another wonderful stay in the future! Best regards, Mt. Olympus Resort

6/10 Okay

Luis

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The carpet on our building was super dirty and old, the room was ok but the rest of the property for the price was unacceptable.
Stayed 1 night in Mar 2024
Response from Ahmed Mahmoud on Apr 3, 2024
Hello,Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment you experienced during your recent stay at Mt. Olympus Resort.We're truly sorry to hear about your dissatisfaction with the condition of the carpet in your building. Please know that maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Your comments will be shared with our maintenance team for immediate attention and improvement.We understand your concerns about the value for the price paid, and we want to assure you that we take all feedback seriously as we continuously strive to enhance our guests' experience.We would be grateful for the opportunity to make things right and regain your trust. If you would be willing to discuss your experience further or if there's anything specific we can do to address your concerns, please don't hesitate to reach out to us directly.Thank you for bringing these issues to our attention, and we hope to have the chance to welcome you back for a more enjoyable stay in the future.Warm Regards,Mt. Olympus Management Team

2/10 Terrible

Nikki

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ahmed Mahmoud on Apr 3, 2024
Hello,We're sorry to see that you rated your experience with us as 1 out of 5. Your satisfaction is important to us, and we would like to understand more about your concerns so that we can address them effectively. If there is anything specific you would like to share or if there are areas where we can improve, please feel free to reach out to us. We value your feedback and hope to have the opportunity to make things right for you in the future.Warm Regards,Mt. Olympus Management Team

8/10 Good

Sibi

Stayed 1 night in Apr 2024
Response from Niraj Kuri on Apr 22, 2024
Hello Sibi,We wanted to extend our sincere thanks for your kind rating! We're thrilled to hear that your stay with us was enjoyable.Our team at Mt. Olympus Resort strives to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to receive such positive feedback.We appreciate your support and hope to have the pleasure of welcoming you back again in the future. If you have any questions or need assistance with future reservations, please don't hesitate to reach out.Best regards,Mt Olympus Resort

10/10 Excellent

Justin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was on the first floor
Stayed 2 nights in Mar 2024
Response from Hari K on Apr 1, 2024
Hello Justin,Thank you so much for taking the time to rate your experience with us! We truly appreciate your positive rating and are thrilled to hear that you had a wonderful time at Mt. Olympus Resort. Your satisfaction is our priority, and we are delighted that we could contribute to your positive experience.We hope to welcome you back for more unforgettable experiences. If you have any additional feedback to share, please feel free to contact us. Your input is valuable to us, and we're eager to hear from you. We look forward to having a detailed discussion to enhance your next Mt. Olympus Resort experience.Best regards,Mt. Olympus Resort

4/10 Poor

Brian

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
We were put up in building 31c which is about 1/4 mile from the water park. You’re given a parking pass for access to the water park but the lot that all non main resort people have to park is about 3-400 yard walk to the indoor park. The building itself REEKED of weed for the two days that we stayed and both nights we were entertained by people running and screaming up and down the hallway until a bit after midnight each night. Weirdly we actually ran a girl from my daughter’s class. We are a 6 hour drive from the place so that was kinda neat. They were staying in building 16 and also said their building reeked of weed but they had people shouting through the walls at night so that’s probably an upgrade. The price is right though compared to the other properties in the Dells and I’ve stayed here a couple of times before. The last time I was at their park was 7 years ago and the indoor water park was small and really little kid focused they have absolutely upped their game! The Medusa ride was a blast. We really loved the water parks. I didn’t like that it’s $30 a day to rent a locker and the changing areas are small and out dates. The indoor theme park is family friendly and geared toward young kids with the rides, both of my girls are under 10 so they loved that area. Overall my only complaints was the room and the service. I made my complaint to the main check in building and was simply told that they’d move my into a different building. Staff is young and ambivalent
Stayed 1 night in Mar 2024
Response from Ahmed Mahmoud on Mar 31, 2024
Hello,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay, particularly with the room, the noise disturbance, and the odor in the building. Your comments are valuable to us, and we will address these issues to ensure a better experience for our guests in the future. We're glad to hear that you enjoyed the water parks and the indoor theme park amenities. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Warm Regards,Mt. Olympus Management Team

8/10 Good

Briana

Liked: Staff & service
Cheapest place in dells for water park but everything really worn out
Stayed 1 night in Mar 2024
Response from Ahmed Mahmoud on Mar 31, 2024
Hello,Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. We continuously strive to improve our facilities and services, and we'll take your comments into account to address any areas that may need attention. We hope you'll consider staying with us again in the future, and we'll do our best to ensure a better experience for you. If you have any further feedback or concerns, please don't hesitate to let us know.Warm Regards,Mt. Olympus Management Team

2/10 Terrible

Jessica

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All weekend needed help to get Wi-Fi connection after all no theme park was open and water park so small yet had issues with the employees to get in as one of the group is pregnant and needed water and did not let us enter the water park even though other people entered with alcohol drinks not our case ….
Stayed 2 nights in Mar 2024
Response from Camoya on Mar 31, 2024
Hello Jessica,Thank you for taking the time to share your experience with us. We deeply apologize for the inconvenience you encountered during your visit. At Mt Olympus, our utmost priority is the comfort and satisfaction of all our guests, and it's disheartening to hear that we fell short of meeting your expectations. We understand the importance of ensuring a comfortable experience for all guests. We sincerely apologize for any misunderstanding regarding entry to the water park. Rest assured, we will review and reinforce our policies to ensure they are applied consistently and fairly to all guests. Furthermore, we sincerely apologize for any inconvenience you faced with the Wi-Fi. Our team is actively working to address this issue promptly to ensure a seamless experience for our guests. Once again, we apologize for the disappointment you experienced during your stay with us. We hope that you will consider giving us another opportunity to exceed your expectations in the future. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.Best regards,Mt. Olympus Resorts

10/10 Excellent

Shante

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the convenience for everything and all the attractions were wonderful
Stayed 1 night in Mar 2024
Response from Camoya on Mar 31, 2024
Dear Shante,Thank you for taking the time to rate your experience with us! Your positive feedback is greatly appreciated, and we're thrilled to hear that you had a wonderful time at Mt. Olympus Resort. Your satisfaction is our top priority, and we're pleased to have contributed to your enjoyable experience.We're looking forward to welcoming you back for more unforgettable experiences in the future. If you have any additional feedback to share or any specific suggestions on how we can further improve your experience, please don't hesitate to reach out. Your input is invaluable to us, and we're eager to hear from you. We're excited about the opportunity to have a detailed discussion to enhance your next Mt. Olympus Resort experience.Best regards,Mt. Olympus Resort

10/10 Excellent

Talisha

Stayed 1 night in Mar 2024
Response from Hari K on Apr 20, 2024
Dear Talisha,Thank you for taking the time to rate your experience with us! We're thrilled to hear that you had a wonderful time at Mt. Olympus Resort and truly appreciate your positive rating. Your satisfaction is our priority, and we're delighted that we could contribute to your positive experience.We're always striving to enhance our guests' experiences, and your feedback is incredibly valuable to us. If you have any additional comments or suggestions for how we can improve, please feel free to share them with us. Your input helps us better understand our guests' needs and preferences, allowing us to provide an even better experience in the future.We hope to welcome you back for more unforgettable experiences. Your feedback is important to us, and we're eager to hear from you. We look forward to having a detailed discussion to enhance your next Mt. Olympus Resort experience.Best regards,Mt. Olympus Resort

10/10 Excellent

Eduardo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Like
Stayed 1 night in Mar 2024
Response from Camoya on Mar 31, 2024
Dear Eduardo,Thank you for taking the time to rate your experience with us! Your positive feedback is greatly appreciated, and we're thrilled to hear that you had a wonderful time at Mt. Olympus Resort. Your satisfaction is our top priority, and we're pleased to have contributed to your enjoyable experience.We're looking forward to welcoming you back for more unforgettable experiences in the future. If you have any additional feedback to share or any specific suggestions on how we can further improve your experience, please don't hesitate to reach out. Your input is invaluable to us, and we're eager to hear from you. We're excited about the opportunity to have a detailed discussion to enhance your next Mt. Olympus Resort experience.Best regards,Mt. Olympus Resort

6/10 Okay

Korbin

Stayed 1 night in Mar 2024
Response from Ahmed Mahmoud on Mar 31, 2024
Hello,Thank you for sharing your feedback with us. We truly appreciate your input, as it helps us continually improve our services and guest experience.We would love to hear more about your experience in our resort. Your insights are invaluable to us, and we want to ensure that your next visit surpasses your expectations.Warm Regards,Mt. Olympus Management Team

4/10 Poor

Sonia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Does not feel safe at night. The lights to stairs outside didn’t work, very dark and creepy.
Stayed 2 nights in Mar 2024
Response from Camoya on Mar 30, 2024
Hello Sonia,Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you faced. We take such incidents very seriously and are committed to ensuring the safety and security of all our guests.Please rest assured that we are taking immediate steps to address this issue. Our maintenance team has been alerted, and we are working diligently to restore proper lighting to the stairs outside.If you have any additional information or concerns, please don't hesitate to contact us directly.Warm Regards,Mt. Olympus Resorts

2/10 Terrible

Melissa

Disliked: Property conditions & facilities
Substandard conditions for what you pay for, no internet, limited hours of indoor pool, no seating indoor pool, worse spring break ever, the rooms were low grade, no carpeting, no dressers, wooden made planks for luggage, we asked for extra blankets never got them, no shower curtain, massive water leaking from light switch, my daughter almost died of electrocution, no coffee machines, save your money don’t go there, crowded, only three slides very small, would not recommend it, management barely wanted to help.
Stayed 2 nights in Mar 2024
Response from Ahmed Mahmoud on Mar 29, 2024
Hello,We sincerely apologize for the substandard conditions you experienced during your stay. Your feedback is extremely concerning, and we take your comments very seriously. Safety and guest satisfaction are our top priorities, and we deeply regret any inconvenience or discomfort you encountered.We are investigating the issues you've raised, including the lack of internet and maintenance issues.We understand your disappointment and frustration, and we truly appreciate your feedback as it helps us identify areas for improvement. Please know that your concerns have been escalated to our management team, and we will do everything possible to make things right.If there's anything else you'd like to share or if you have any further concerns, please don't hesitate to contact us directly. We value your patronage and hope to have the opportunity to regain your trust in the future.Warm Regards,Mt. Olympus Management Team

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Ahmed Mahmoud on Mar 29, 2024
Hello,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Warm Regards,Mt. Olympus Management Team

6/10 Okay

Marvin E.

Travelled with group
Liked: Cleanliness, staff & service
Getting to some of the lodges is not visible from the street. Not enough correct instructions!! We had requested rooms closest to the water park, that didn't happen 😕!!
Stayed 2 nights in Mar 2024
Response from Niraj Kuri on Apr 2, 2024
Hello Marvin,We apologize for the inconvenience you experienced with locating the lodges and not receiving the requested rooms. We'll review our instructions and strive to provide clearer directions for our guests in the future. Your feedback is valuable to us, and we appreciate you bringing this to our attention.Kind Regards,Mt. Olympus Resort

6/10 Okay

Emily

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was fine for the price.
Stayed 1 night in Mar 2024
Response from Ahmed Mahmoud on Mar 28, 2024
Hello Emily,Thank you for your feedback. We're glad to hear that you found your stay to be satisfactory overall.Your satisfaction is important to us, and we're always looking for ways to improve our services. If you have any specific suggestions or areas where we could enhance your experience in the future, please feel free to let us know.We hope to have the opportunity to welcome you back again soon for another enjoyable stay.Warm Regards,Mt. Olympus Management Team

6/10 Okay

Erin

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not satisfied with the stay. Rooms were not next to each other as originally told they were going to be. Also rooms were not as pictured in photos. Dirty, small and loud!
Stayed 2 nights in Mar 2024
Response from Ahmed Mahmoud on Mar 28, 2024
Hello,We're truly sorry to hear about your dissatisfaction with your stay. We understand the importance of accurate room assignments and ensuring that our guests' expectations are met. We apologize for any disappointment regarding the condition of the rooms. Cleanliness and comfort are paramount, and we regret that we fell short of providing the experience you expected based on the photos.Please know that your feedback is invaluable to us, and we will use it to address the issues you've raised and improve our services. If there's anything else we can do to make things right or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and provide you with a much better experience in the future.Warm Regards,Mt. Olympus Management Team

6/10 Okay

Sarah

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hari K on Mar 28, 2024
Hello Sarah,Thank you for taking the time to share your rating of your recent stay at Mt. Olympus Resort. We appreciate your honest insights and apologize for any inconveniences you encountered during your stay. We're truly sorry that your experience did not meet your expectations.If you have any suggestions on how we can enhance your future experiences, please don't hesitate to contact us directly. Our dedicated team is committed to ensuring your satisfaction, and one of our representatives will gladly assist you. We value your input and hope to have the opportunity to better serve you in the future.Warm Regards,Mt. Olympus Resorts

4/10 Poor

Jeannette

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms need insulation, because you can hear next door snoring, talking, and minimizing noise. The hotel was empty and they setup guess next door, until putting rooms between our room. The back door of the building is unlocked all the time. Is not blankets, they just put sheets, and still cool out.
Stayed 3 nights in Mar 2024
Response from Hari K on Mar 27, 2024
Hello Jeannette,Thank you for sharing your feedback about your recent stay at Mt. Olympus Resort. We apologize for the inconveniences you experienced during your visit.We take your concerns about noise disturbances and the lack of insulation in our rooms seriously. Ensuring a comfortable and peaceful stay for our guests is our priority, and we are committed to addressing these issues promptly.We will investigate the noise transmission between rooms and take steps to improve insulation to enhance the quality of your stay. Additionally, we will review the security of the back door to ensure the safety of our guests.We apologize for any discomfort caused by the lack of blankets in your room. Your feedback will be shared with our housekeeping team to ensure that adequate bedding is provided for all our guests.Thank you for bringing these matters to our attention. Your feedback is invaluable as we strive to improve our guest experience. If you have any further concerns or feedback, please do not hesitate to reach out to us directly.Best regards,Mt. Olympus Resorts

6/10 Okay

Devin

Stayed 1 night in Mar 2024
Response from Ahmed Mahmoud on Mar 27, 2024
Hello,Thank you for taking the time to provide us with your rating. We appreciate your feedback, and we're sorry that your experience did not meet your expectations. If there's anything specific that we can improve upon or if you have any concerns you'd like to address, please don't hesitate to reach out to us. We value your input and hope to have the opportunity to better serve you in the future.Warm Regards,Mt. Olympus Management Team

2/10 Terrible

Trae

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible indoor water park shower had no curtains floor was soaked had to use 3 towels to dry it so the kids didnt slip wont return
Stayed 1 night in Mar 2024
Response from Niraj on Mar 22, 2024
Dear Guest,We apologize for the inconvenience you experienced with the indoor water park shower. Your feedback is important to us, and we will address this issue to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back under improved conditions.Best regards,Mt Olympus Resort.

2/10 Terrible

Dustin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible fishhook. Look how big we are! Then get there and you have to drive a mile from the loud and dirty motel to the waterpark. Then you have to park a half mile from the entrance and walk in winter to get to indoor waterpark. Couldn’t cancel and still left for another hotel. Would never go back in the winter.
Stayed 2 nights in Feb 2024
Response from Ahmed Mahmoud on Mar 21, 2024
Hello,We apologize for the inconvenience and disappointment you experienced during your recent stay with us. It's disheartening to hear that the distance from your accommodations to the waterpark and the parking situation did not meet your expectations.We strive to improve our guests' experiences. Your feedback is valuable to us, and we appreciate you bringing these issues to our attention.We hope you'll consider giving us another chance in the future to provide you with a more enjoyable stay. If you have any further feedback or concerns, please feel free to reach out to us directly.Warm Regards,Mt. Olympus Management Team

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ahmed Mahmoud on Mar 21, 2024
Hello,Thank you for taking the time to rate your stay with us. We appreciate your feedback and are glad to hear that you had an overall positive experience.If there are any specific areas where you feel we could improve and earn that extra star in the future, please don't hesitate to let us know. Your satisfaction is our top priority, and we are committed to providing exceptional service to all of our guests.We hope to have the opportunity to welcome you back for an even better experience during your next visit.Warm Regards,Mt. Olympus Management Team

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here
Stayed 1 night in Feb 2024
Response from Niraj on Mar 19, 2024
Hello Tiffany,Thank you for taking the time to leave us a kind rating! We're delighted to hear that your stay with us went well.We appreciate your feedback and support, and we hope to have the pleasure of welcoming you back to Mt. Olympus Resort again in the future.Best regards,Mt. Olympus Resort

4/10 Poor

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was “non smoking” but as soon as we opened the door it smelled like someone lit up a box of cigarettes Staff was informed and came and deodorized the room. Staff was awesome and fast
Stayed 1 night in Mar 2024
Response from Hari K on Mar 19, 2024
Hello Jesus,Thank you for sharing your feedback about your recent stay at Mt. Olympus Resort. We sincerely apologize for the inconvenience you encountered with the smoke odor in your room. Please know that this does not meet our standards of cleanliness and guest comfort, and we deeply regret any discomfort this may have caused you.We are glad to hear that our staff responded promptly to address the issue and efficiently deodorized the room. Our team takes pride in their professionalism and commitment to providing exceptional service, and we are pleased that they were able to assist you effectively.Your feedback regarding the smoke odor has been shared with our housekeeping team, and we will take the necessary steps to prevent similar occurrences in the future. Our goal is to ensure that all our guests have a comfortable and enjoyable stay with us.Once again, we apologize for the inconvenience you experienced. If there is anything further we can do to assist you or if you have any additional concerns, please feel free to reach out to us directly.We genuinely appreciate your feedback, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,Mt. Olympus Resorts

10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one thing went wrong saturday night hotel lost power it was a little scary
Stayed 2 nights in Mar 2024
Response from Ahmed Mahmoud on Mar 17, 2024
Hello,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that overall, you had a pleasant experience during your visit.We sincerely apologize for the inconvenience caused by the power outage on Saturday night. We understand how unsettling such situations can be, and we appreciate your understanding and patience during this time. Please rest assured that we continuously strive to ensure the safety and comfort of all our guests, and we will take steps to prevent similar incidents in the future.Your feedback is invaluable to us as we work to provide the best possible experience for our guests, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.If there is anything else we can assist you with or if you have any further feedback to share, please feel free to contact us directly.Warm Regards,Mt. Olympus Management Team

10/10 Excellent

Felicia

Travelled with family
Liked: Staff & service
Hotel parking was very easy. In the hotel room, the bathroom toilet did not have a lid. Unfortunately the tiles were hanging right above it which could be very problematic. The indoor waterpark was dirty and unkept. They could benefit from a continuous cleaning staff considering the park is always busy.
Stayed 1 night in Mar 2024
Response from Ahmed Mahmoud on Mar 17, 2024
Hello,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We appreciate your valuable insights as they help us to identify areas where we can improve our services and facilities.We apologize for the inconvenience caused by the missing toilet lid in your room and the condition of the indoor waterpark. Please rest assured that we take matters of cleanliness and maintenance very seriously, and your comments will be shared with our housekeeping and maintenance teams for immediate attention and improvement.Ensuring the safety and comfort of our guests is our top priority, and we regret that we fell short of your expectations in this regard. We are continuously working to enhance our facilities and services, and your feedback will certainly aid us in our efforts to provide a better experience for all our guests.If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to contact us. We sincerely hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards,Mt. Olympus Management Team

6/10 Okay

donette

Disliked: Cleanliness, staff & service, property conditions & facilities
Impossible to talk to anyone. Our bathtub was horrible.
Stayed 1 night in Mar 2024
Response from Hari K on Mar 17, 2024
Hello Donette,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. It's disappointing to hear that our rooms did not meet your expectations, and we understand the importance of providing comfortable accommodations for our guests.Your feedback is valuable to us as we continuously strive to improve our services and facilities. We take your comments seriously and will use them to make necessary improvements to ensure a better experience for our guests in the future.To better understand your concerns and address them effectively, we would appreciate the opportunity to speak with you directly. Please feel free to contact us at your earliest convenience, and we will be more than happy to assist you.Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to regain your trust and provide you with a more enjoyable experience during your next visit to Mt. Olympus Resort.Kind regards,Mt. Olympus Resorts

6/10 Okay

Victoria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms are beat up. Accesibility for handicap people is terrible
Stayed 3 nights in Mar 2024
Response from Hari K on Mar 15, 2024
Hello Victoria,Thank you for sharing your feedback with us. We regret to learn that the condition of our rooms did not meet your expectations and that you found accessibility for handicapped individuals to be lacking. Please accept our sincerest apologies for any inconvenience caused.We take your concerns seriously and will promptly address them with our team to ensure that necessary improvements are made. Your feedback is invaluable to us as we continuously strive to enhance the experience for all our guests.If you have any specific details or suggestions on how we can improve accessibility or the condition of our rooms, we would greatly appreciate your insights. Our goal is to provide a comfortable and accommodating environment for all our guests.Once again, we apologize for any shortcomings during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,Mt. Olympus Resort