My family and I stood March11-14 for my sons bday weekend. We arrived around 11pm and when we went to the room they gave us on the first floor...it was terrible. the carpet was stained, there was a leak under the sink so the carpet was wet, the bed was wobbly and the water wasnt working in the shower. i was too jetlagged to complain so i decided to wait until morning.
I requested to see a manager and she immediately offered to change my room as well as offer a refund for the nights stay. she wanted me to see the room first to see if it met my expectations and i agreed. the room on the 2nd floor was bigger, clean and had a flat screen compared to the tube tv on the first. she stated it had not finished inspection and while we were out at legoland for the day, it would be ready when we came back. Upon returning the night, i noticed our key didnt work, i went downstairs and the clerk explained we had been moved to the 5th floor for a better upgrade. When i went to the room i noticed it was even bigger w two chairs, a desk and a microwave and fridge as i originally requested. I appreciate the hotels expeditious response to my complaints and because of the professionalism and courtesy i would def return!
Traveller from New York, NY
The Magnuson Grand Concerence Hotel has been welcoming guests to Winter Haven, FL for decades. It offers an unsurpassable …More
We had a very comfortable king suite. It was roomy, clean, and comfortable. We enjoyed our stay. This hotel is a great place to stay. The pool was warm. We felt very safe compared to several other hotels we've stayed in around Winter Haven/Lakeland. We will stay there again next year.
Traveller from New England
Your premier source for accommodations is situated in the Heart of Central Floridas Famous Attractions. Our motel offers …More