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Reviews of Comfort Suites Hanes Mall

2.5 out of 5
Comfort Suites Hanes Mall
200 Capitol Lodging Ct, Winston-Salem, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 535 out of 1001 reviews" "
Rating 8 - Good. 310 out of 1001 reviews" "
Rating 6 - Okay. 87 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Crystal

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
My room had ANTS. I called the front desk to inform them.Kevin asked me did I want to come down and get the spray.I told him I dont work for a pest control company and that's very inconsiderate and not accomadating.He then asked if I wanted to move to another room. When I checked in I was told the hotel needed to hold a card on file for accidentals, only to check out and see a hotel fee, $2.26, which I was never informed of by the hotel.
Stayed 1 night in May 2024

2/10 Terrible

Nyles O

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool across the road overall inside dark and dirty
Stayed 4 nights in May 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and very easy to talk to. My check in was smooth and easy.
Stayed 2 nights in May 2024

6/10 Okay

Sharon

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was awesome!!! Maintenance deferred. Party in the parking lot was loud late into the night.
Stayed 1 night in May 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very helpful and friendly..
Stayed 1 night in Apr 2024

8/10 Good

Mirella

Liked: Cleanliness, staff & service
The building is not inviting but the room is clean and comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Jayron

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024

6/10 Okay

Janet, Winston Salem

Liked: Cleanliness, staff & service, amenities
The exterior of the building gives the wrong impression. The hotel is clean and the staff was pleasant and courteous. If they took the time to paint the outside, I would give it 4 stars
Stayed 1 night in Apr 2024

10/10 Excellent

Victoria M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ahmad Zia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and very clean
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
The hotel was great but the Hanes Mall area is not great
Stayed 1 night in Mar 2024

10/10 Excellent

Lev, CHEVY CHASE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

RACHEL

Stayed 1 night in Mar 2024

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Harvey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff went above their stated service to make our time spent enjoyable.
Stayed 3 nights in Mar 2024

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and staff was great. Due to its location near the interstate alot of trash was visible in the parking lot and fence adjacent.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was jus as expected!!
Stayed 1 night in Mar 2024

10/10 Excellent

Betina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so glad the hotel was close to mall and hospital. I was visiting my sister at hospital and because it was close I was able to spend more time with her.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent for rate Clean room Friendly staff Exactly what we required
Stayed 1 night in Mar 2024

6/10 Okay

Eduardo

Liked: Staff & service
Noise on the corridors .. overalls not bad place..3 Star
Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
This was a lot more than I expected. Thank you to the staff and all their hard work to make customer’s stays delightful
Stayed 1 night in Mar 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were extremely helpful and friendly. The bed was a bit hard. My only complaint is that there wasn’t a drink machine on the floor. Overall, a good value and a good night.
Stayed 1 night in Mar 2024

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. Good breakfast
Stayed 2 nights in Feb 2024

10/10 Excellent

anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this good place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Kenyana

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Kimberley

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Bad smoke and marijuana smell on second floor. Was placed on another floor when asked but not sure if I would stay again. Pricey for having to put up with that smell initially.
Stayed 1 night in Feb 2024

10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off the main road, quiet, friendly helpful service
Stayed 2 nights in Feb 2024

10/10 Excellent

victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host (a guy) that checked us in was very professional and friendly. Hotel was clean and room was clean. Breakfast was hot and area was clean.
Stayed 1 night in Feb 2024

8/10 Good

Cessily

Liked: Cleanliness, property conditions & facilities
Everything was nice. The only problem I had was with the associate who completed my check-in. He profiled me as a local resident and told me that locals come and trash the rooms. I have nothing to do with whatever someone else does. I just wanted to provide my wife with a stay-cation after a long work week.
Stayed 1 night in Feb 2024

8/10 Good

DONNIE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The room was very nice and spacious. The bathroom was clean and nice.
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Great value
I had a very nice stay. The staff that I interacted with was very friendly and helpful. The breakfast was good with nice options. The room was pretty clean and comfortable. I did find it odd that I could not watch the television while seated on the sofa, it could only be viewed from the bed. My only other issue was that the drapes did not close completely, allowing lights from the parking lot to come into the room when it was time to sleep. I would have no problem staying again on a future visit to the area.
Stayed 1 night in Feb 2024

10/10 Excellent

zane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Suites lives up to its name
Convenient to I-40. Friendly staff. Good breakfast selections. Comfortable suite/room. Lots of dining options nearby.
Stayed 1 night in Feb 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room and comfortable beds! Would definitely stay again!
Stayed 1 night in Feb 2024

10/10 Excellent

anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it the hotel is clean. Bathroom very good. I’ll be back
Stayed 1 night in Feb 2024

8/10 Good

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Sonia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jan 2024

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was very efficient and quick. I enjoyed ed the fitness room on a very cold morning when I couldn’t walk outside.
Stayed 1 night in Jan 2024

10/10 Excellent

Bryant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to spend a few days while visiting your Deamon Decon!
Stayed 1 night in Jan 2024

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Paul, at the front desk, is by far the best staff I've seen in a hotel. I've traveled to many places in the last 8 years, but Mr. Paul not only shows that he cares, but that each customer are special to him and the business. His service is above and beyond, by ever detail.
Stayed 4 nights in Jan 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jason

Stayed 1 night in Jan 2024

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Leon

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Jan 2024

10/10 Excellent

Brawlun

Loved the hospitality
Stayed 1 night in Dec 2023

10/10 Excellent

Sonia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023