All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
My second time here and still good experience and same good service
Juan Carlo
Stayed 1 night in Mar 2024
Response from Joe Sacco on Mar 25, 2024
Dear Juan Carlo,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
8/10 Good
Jacob
Mar 22, 2024
Liked: Staff & service
Jacob
Stayed 1 night in Mar 2024
Response from Joe Sacco on Mar 25, 2024
Dear Jacob,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
Dear Maureen,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
Dear Gordon,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
2/10 Terrible
April
Mar 17, 2024
Disliked: Staff & service
No daylight in the beige room which overlooked flat roofs of conference rooms. Lots of hallway noise. Front desk staff were curt, planned to move me to a different room during my planned stay of several nights, and did not show me a receipt or share the total to be credited when I checked out early - I latee received an emailed receipt which fies not fully credit the unused nights. Will not be back.
April
Stayed 4 nights in Mar 2024
Response from Joe Sacco on Mar 25, 2024
Dear April,Thank for taking the time to share your feedback, I apologize for any inconvenience during your stay. Your comments have been shared with the appropriate departments for review.Your feedback is greatly appreciated.Joe Sacco - Vice President of Operations
8/10 Good
Joel
Mar 17, 2024
Liked: Cleanliness, staff & service
Joel
Stayed 2 nights in Mar 2024
Response from Joe Sacco on Mar 25, 2024
Dear Joel,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
Dear Mathew,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
8/10 Good
Karlee
Travelled with family and small children
Mar 15, 2024
Liked: Cleanliness, staff & service, amenities
Family friendly, staff are very kind and helpful. The carpet and old school bunk beds need to go though.
Karlee
Stayed 2 nights in Mar 2024
Response from Joe Sacco on Mar 25, 2024
Dear Karlee,Thank you for taking the time to share your feedback, your comments have been shared for review.Your feedback is greatly appreciated, we look forward to seeing you again.Joe Sacco - Vice President of Operations
6/10 Okay
andrea wynne
Travelled with family
Mar 15, 2024
Liked: Amenities
The place is showing its age but it was ok. Kids enjoyed the piil
andrea wynne
Stayed 1 night in Mar 2024
Response from Joe Sacco on Mar 25, 2024
Dear Andrea,Thank you for taking the time to share, I apologize for any inconvenience during your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
6/10 Okay
Norma
Travelled with family
Mar 14, 2024
Liked: Staff & service
Property is in need of an upgrade to rooms. It is clean and our king room with bunk beds was very spacious and nice to let kids have their own space. The location was very convenient for us and plenty of free parking. The pool was great for older kids.
Norma
Stayed 2 nights in Mar 2024
Response from Joe Sacco on Mar 25, 2024
Dear Norma,Thank you for taking the time to share your feedback, I apologize for any inconvenience during your stay. Your comments have been shared with the appropriate departments for review.Your feedback is greatly appreciated.Joe Sacco - Vice President of Operations
8/10 Good
Laurie
Travelled with partner
Mar 11, 2024
Liked: Cleanliness, staff & service
Child yelling in hallways after midnight
Laurie
Stayed 1 night in Mar 2024
Response from Joe Sacco on Mar 25, 2024
Dear Laurie,Please accept my apology for this unpleasant experience during your stay. Your comments have been shared with the appropriate departments for review.Your feedback is greatly appreciated.All the best,Joe Sacco - Vice President of Operations
Dear Kateryna,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
I asked for a ground floor room queen size and there was only a king available so I was upgraded to king at no additionable cost. I really appreciated that as I had a large suitcase and cannot use an elevator due to being claustrophobic.
Isabella
Stayed 1 night in Mar 2024
Response from Joe Sacco on Mar 25, 2024
Dear Isabella,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
Dear William,Thank you for taking the time to share your feedback. I apologize for any inconvenience during your visit. Your comments will be shared with the appropriate departments.We look forward to seeing you again.Joe Sacco - Vice President of Operations
Dear Trang,Thank you for taking the time to share your feedback, we look forward to seeing you again.Joe Sacco - Vice President of Operations
8/10 Good
Chelsea
Mar 3, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was not very happy when I opened my son's cot for him to sleep in and it smelt like pee bad 😐
Chelsea
Stayed 2 nights in Mar 2024
Response from Joe Sacco on Mar 6, 2024
Dear Chelsea,Thank you for taking the time to share your feedback, I apologize for this poor experience. Your comments have been shared with the appropriate departments for review.We look forward to seeing you again.Joe Sacco - Vice President of Operations
Dear Violet,Thank you for taking the time to share your feedback, we look forward to seeing you again.Joe Sacco - Vice President of Operations
10/10 Excellent
Sadie
Travelled with partner
Mar 2, 2024
Liked: Cleanliness, staff & service
Very welcoming receptionists and very nice hotel, pool, and dining
Sadie
Stayed 1 night in Feb 2024
Response from Joe Sacco on Mar 6, 2024
Dear Sadie,Thank you for taking the time to share your feedback, we look forward to seeing you again.Joe Sacco - Vice President of Operations
4/10 Poor
Marc
Feb 26, 2024
Disliked: Staff & service
When we arrived, after checking in and paying, they told us that we would have no water the following day.
Marc
Stayed 2 nights in Feb 2024
Response from Joe Sacco on Feb 28, 2024
Dear Marc,Thank you for taking the time to share your feedback. I apologize for this unexpected interruption during your visit.Joe Sacco - Vice President of Operations
Dear Joeyl,Thank you for taking the time to share your feedback, we look forward to seeing you again.Joe Sacco - Vice President of Operations
10/10 Excellent
Tania
Feb 23, 2024
Tania
Stayed 1 night in Feb 2024
Response from Joe Sacco on Mar 25, 2024
Dear Tania,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
8/10 Good
Dennis
Feb 20, 2024
Liked: Cleanliness, staff & service
We liked the theme room. Unfortunately the hot tub did not work. Staff gave us a discount and a breakfast voucher.
Dennis
Stayed 1 night in Feb 2024
Response from Joe Sacco on Feb 21, 2024
Dear Dennis,Thank you for taking the time to share your feedback, I apologize for this unexpected issue with our jet tub.We look forward to seeing you again.Joe Sacco - Vice President of Operations
8/10 Good
marty
Feb 20, 2024
Liked: Staff & service
not bad overall, the restaurant was good and the theme room was neat, there was a fight in the hall outside our door at around 3 am and in the morning there was what appeared to be blood on the carpet, but other then that it was a pleasant stay.
marty
Stayed 1 night in Feb 2024
Response from Joe Sacco on Feb 20, 2024
Dear Marty,Thank you for taking the time to share your feedback, please accept my sincerest apology for any inconvenience during your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
6/10 Okay
Dusty
Feb 20, 2024
Disliked: Staff & service
Dusty
Stayed 1 night in Feb 2024
Response from Joe Sacco on Feb 21, 2024
Dear Dusty,Thank you for taking the time to share your feedback, we look forward to seeing you again.Joe Sacco - Vice President of Operations
8/10 Good
Jessica
Travelled with partner
Feb 19, 2024
Liked: Staff & service
The room and building was very clean. The staff was very helpful, and courteous, customer service was quality, and appreciated. The elevator wasn’t the greatest to locate. Signage would be beneficial for this problem.
The stairwell smelled bad of strong cleaner.
Jessica
Stayed 1 night in Feb 2024
Response from Joe Sacco on Feb 20, 2024
Dear Jessica,Thank you for taking the time to share your feedback, please accept my apology for any inconvenience.We look forward to seeing you again.Joe Sacco - Vice President of Operations
10/10 Excellent
Dusty
Travelled with family, Travelled with family and small children
Excellent staff and food quality at Aaltos. Room was clean and comfy. Excellent overall stay!
William
Stayed 1 night in Feb 2024
Response from Joe Sacco on Feb 20, 2024
Dear William,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
8/10 Good
Brett
Travelled with partner
Feb 17, 2024
Liked: Staff & service, amenities
Room was fairly nice! The bathroom tub could definitely use an update but otherwise everything was good, service was good an food was good. The tavern that is attached to the building is very nice, with very nice people an great portions for the food.
Brett
Stayed 1 night in Feb 2024
Response from Joe Sacco on Feb 20, 2024
Dear Brett,Thank you for taking the time to share your feedback, we look forward to seeing you again.Joe Sacco - Vice President of Operations
6/10 Okay
Joshua
Travelled with partner
Feb 17, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Jazzuzi was nice but the knobs to adjust the jet speed are broken. The rooms had heavy bleach/chemical smell and it gave headache. Hotel is nice and Staff very friendly, but room was subpar, wouldn't book theme room again.
Joshua
Stayed 1 night in Feb 2024
Response from Joe Sacco on Feb 20, 2024
Dear Joshua,Thank you for taking the time to share your feedback, I apologize for any inconvenience. We look forward to seeing you again.Joe Sacco - Vice President of Operations
6/10 Okay
R. Cooper
Feb 17, 2024
R. Cooper
Stayed 2 nights in Feb 2024
Response from Joe Sacco on Feb 20, 2024
Dear Valued Guest,Thank you for taking the time to share your feedback, we look forward to seeing you again.Joe Sacco - Vice President of Operations
Dear Singh,Thank you for taking the time to share your feedback, we look forward to seeing you again.Joe Sacco - Vice President of Operations
8/10 Good
Tannys
Feb 11, 2024
Tannys
Stayed 1 night in Feb 2024
Response from Joe Sacco on Mar 25, 2024
Dear Tannys,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
4/10 Poor
Kelly
Travelled with family and small children
Feb 11, 2024
Liked: Staff & service
Check in and facilities were good. Got in the room and the theme is cute but a lot of wear and tear on the room. Jacuzzi tub was not functioning and maintenance spent two hours in our room then called room service to clean it. Staff were great but it was just super frustrating! The pool facility definitely needs more seating - pure chaos in there! Adults were even drinking alcohol and hotel staff said nothing!!! Slide needs to be redone - kids had so many burns from it. Theme suites are hard to come by so that was the attraction but not sure if we’ll be back.
Kelly
Stayed 1 night in Feb 2024
Response from Joe Sacco on Feb 11, 2024
Dear Kelly,Thank you for taking the time to share your feedback, please accept my apology for any inconvenience during your stay.All the best,Joe Sacco - Vice President of Operations
Dear Chantel,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
4/10 Poor
Deborah
Travelled with family and small children
Jan 31, 2024
A dump with sketchy clientele. The water slide tubes are filthy as is the railing at the top of it. Who can guess how well maintained the pool and “hot” tub are. The room is in need of an update. Staff at checkin was pleasant.
Deborah
Stayed 1 night in Jan 2024
Response from Joe Sacco on Jan 31, 2024
Dear Deborah,Please accept my apology for this poor experience, this has been shared with the appropriate department for immediate review.Your feedback is greatly appreciated.Joe Sacco - Vice President of Operations
8/10 Good
Arrione
Jan 30, 2024
Arrione
Stayed 1 night in Jan 2024
Response from Joe Sacco on Mar 25, 2024
Dear Arrione,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
8/10 Good
Candace
Jan 29, 2024
Liked: Cleanliness, staff & service
The only thing that was an issue is a the hotel is under the renovations but other than that it was a great stay. Very friendly staff.
Candace
Stayed 2 nights in Jan 2024
Response from Joe Sacco on Jan 31, 2024
Dear Candace,Thank you for taking the time to share your feedback, I apologize for any inconvenience during our renovations.We look forward to seeing you again.All the best,Joe Sacco - Vice President of Operations
Dear Jordan,Thank you for taking the time to share your feedback, we look forward to seeing you again.All the best,Joe Sacco - Vice President of Operations
6/10 Okay
Josh
Jan 28, 2024
Liked: Staff & service
Josh
Stayed 1 night in Jan 2024
Response from Joe Sacco on Jan 31, 2024
Dear Josh,Thank you for taking the time to share your feedback, we look forward to seeing you again.All the best,Joe Sacco - Vice President of Operations
8/10 Good
Tania
Jan 24, 2024
Liked: Staff & service
Tania
Stayed 1 night in Jan 2024
Response from Joe Sacco on Jan 25, 2024
Dear Tania,Thank you for taking the time to share your feedback, we look forward to seeing you again.All the best,Joe Sacco - Vice President of Operations