BBQ/picnic area

Reviews of TownePlace Suites by Marriott Windsor

2.5 out of 5
TownePlace Suites by Marriott Windsor
250 Dougall Ave, Windsor, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 365 out of 572 reviews" "
Rating 8 - Good. 157 out of 572 reviews" "
Rating 6 - Okay. 32 out of 572 reviews" "
Rating 4 - Poor. 10 out of 572 reviews" "
Rating 2 - Terrible. 8 out of 572 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young lady at reception when I checked in was great.
Stayed 2 nights in Mar 2024
Response from Travis Moody on Mar 26, 2024
Dear Laura,Thank you for choosing our hotel and for taking the time to provide your feedback. We’re happy to hearthat you enjoyed your accommodations and had an overall great experience. Our team aims to providea memorable experience and they’ll be happy to know that their efforts did not go unnoticed.We look forward to welcoming you back in the future.

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet
Stayed 2 nights in Mar 2024
Response from Travis Moody on Mar 20, 2024
Dear Isabel,We appreciate your complimentary feedback of our hotel and hope that you will continue to choose usas your hotel of choice when visiting the Windsor area.We look forward to seeing you again.

8/10 Good

Sundeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like neighborhood
Stayed 1 night in Mar 2024
Response from Travis Moody on Mar 20, 2024
Dear Sundeep,Thank you for your candid review of our hotel. We hope that despite being in a neighborhood you did not prefer you were able to enjoy the hotel itself and its various amenities.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our brief stay here. The staff was extremely helpful and pleasant. Our accomodations were clean and the view of the Ambassador Bridge was excellent in fact we could see traffic moving across it. Parking was convenient too.
Stayed 1 night in Feb 2024
Response from Travis Moody on Feb 27, 2024
Dear Anita,Thank you for sharing your feedback on your recent experience at our hotel. Our team is committed toproviding high-quality customer service and we’re thrilled to hear that we made a good impression onyou.We hope you’ll visit us again soon.

6/10 Okay

Jonathan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Property can use some new sheets and furniture. It’s all outdated.
Stayed 1 night in Feb 2024
Response from Travis Moody on Mar 20, 2024
Dear Jonathan,We are sorry to hear that our decor wasn't to your taste. We sincerely hope that other aspects of the hotel were more to your liking, and we hope to have the opportunity to welcome you back.

6/10 Okay

Janis

Travelled with partner
We didn't like the parking situation.
Stayed 1 night in Jan 2024
Response from Travis Moody on Feb 6, 2024
Dear Janis,We appreciate your candid feedback of the hotel. We are sorry that you were unable to obtain a parking space through us as our parking is limited. We hope you were able to enjoy everything else the hotel has to offer. In Hospitality,

10/10 Excellent

Jamie

Stayed 2 nights in Jan 2024
Response from Travis Moody on Feb 6, 2024
We appreciate your complimentary feedback of our hotel and hope that you will continue to choose usas your hotel of choice when visiting the Windsor area.We look forward to seeing you again.

10/10 Excellent

Tyler

Stayed 6 nights in Dec 2023
Response from Travis Moody on Jan 10, 2024
Dear Tyler,We appreciate your complimentary feedback of our hotel and hope that you will continue to choose usas your hotel of choice when visiting the Windsor area.We look forward to seeing you again.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from Travis Moody on Jan 6, 2024
Dear Amanda,Thank you for sharing your feedback on your recent experience at our hotel. Our team is committed toproviding high-quality customer service and we’re thrilled to hear that we made a good impression onyou.We hope you’ll visit us again soon.

8/10 Good

Evan

Stayed 1 night in Dec 2023
Response from Travis Moody on Feb 6, 2024
We appreciate your complimentary feedback of our hotel and hope that you will continue to choose usas your hotel of choice when visiting the Windsor area.We look forward to seeing you again.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Travis Moody on Dec 19, 2023
Dear Eric,We appreciate your complimentary feedback of our hotel and hope that you will continue to choose usas your hotel of choice when visiting the Windsor area.We look forward to seeing you again.

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023
Response from Travis Moody on Jan 6, 2024
Dear Michael,We appreciate your complimentary feedback of our hotel and hope that you will continue to choose usas your hotel of choice when visiting the Windsor area.We look forward to seeing you again.

8/10 Good

Kim

Stayed 1 night in Dec 2023
Response from Travis Moody on Dec 12, 2023
We appreciate your complimentary feedback of our hotel and hope that you will continue to choose usas your hotel of choice when visiting the Windsor area.We look forward to seeing you again.

10/10 Excellent

Cathy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite has a well equipped kitchen. Pleasantly surprised by the size of the room.
Stayed 1 night in Dec 2023
Response from Travis Moody on Dec 10, 2023
We appreciate your complimentary feedback of our hotel and hope that you will continue to choose usas your hotel of choice when visiting the Windsor area.We look forward to seeing you again.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
My second stay here. I love the proximity to the downtown, and in particular to the "natatorium" a wonderful aquatic complex literally two minutes walk away. The front desk and housekeeping staff are very friendly. My one concern, and it only applied to my second stay, was that the bathroom facilities needed light maintenance. The shower head was dangling loosely. The toilet seat had a slippage issue. Beyond these issues I found the overall stay very good.
Stayed 2 nights in Nov 2023
Response from Travis Moody on Dec 7, 2023
Thank you for choosing our hotel and for taking the time to provide your feedback. We’re happy to hearthat you enjoyed your accommodations and had an overall satisfactory experience. Your sincerefeedback, which includes successes and areas for improvement, helps guide our team who strives todeliver a positive and memorable experience.We look forward to welcoming you back in the future.

8/10 Good

Michael

Stayed 2 nights in Nov 2023
Response from Travis Moody on Dec 7, 2023
We appreciate your complimentary feedback of our hotel and hope that you will continue to choose usas your hotel of choice when visiting the Windsor area.We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Travis Moody on Nov 16, 2023
We appreciate your complimentary feedback of our hotel and hope that you will continue to choose usas your hotel of choice when visiting the Windsor area.We look forward to seeing you again.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I didn't have luggage, I'd walk to the train station, but it's just a 3-5 min Uber or taxi ride. The bus terminal is across the street. There are tons of restaurants within a few blocks, so I don't have to order in (or if I feel like cooking, I can pick up ingredients at a store!). The bed and pillows are so soft and clean. The bathroom is well-lit and very shiny, with good water pressure. That free breakfast from 6-9am is WORTH IT.
Stayed 1 night in Nov 2023
Response from Travis Moody on Nov 7, 2023
Dear Kristen,With so many great hotels to choose from, it’s an honor that you decided to give us a try and it soundslike we made a great first impression.We look forward to welcoming you back on your future travels.

10/10 Excellent

Marcelo

Stayed 3 nights in Oct 2023
Response from Travis Moody on Oct 30, 2023
Thank you for choosing our hotel and for taking the time to provide your feedback. We’re happy to hearthat you enjoyed your accommodations and had an overall great experience. Our team aims to providea memorable experience and they’ll be happy to know that their efforts did not go unnoticed.We look forward to welcoming you back in the future.

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice…a little dated. I did not like that I had to pay for parking in a lot across the street.
Stayed 1 night in Oct 2023
Response from Travis Moody on Oct 22, 2023
Dear Andrea,We’re happy to hear that we provided you with a comfortable stay. Your sincere feedback, whichincludes successes and areas for improvement, helps guide our team who strives to deliver a positiveand memorable experience. Thank you for choosing our hotel and for sharing your feedback.We hope to see you again soon.

8/10 Good

Anne

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Travis Moody on Oct 17, 2023
Dear Anne,Thank you for choosing our hotel and for taking the time to provide your feedback. We’re happy to hearthat you enjoyed your accommodations and had an overall satisfactory experience. Your sincerefeedback, which includes successes and areas for improvement, helps guide our team who strives todeliver a positive and memorable experience.We look forward to welcoming you back in the future.

10/10 Excellent

Sonal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff and property
Stayed 1 night in Oct 2023
Response from TownePlace Suites by Marriott Windsor on Oct 18, 2023
Dear Sonal, Thank you for taking the time to leave a positive review of your stay with us at TownePlace Suites by Marriott Windsor. We are delighted to hear you had an enjoyable stay, and hope you stay with us during your next visit to Windsor. Sincerely, Guest Services

10/10 Excellent

Italia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great hotel. Room was good, clean. The fan from the air kept us awake everytime it kicked in but not sure if you could do anything about it. But overall a good hotel. Close to the Windsor Detroit border. Easy to access and good area. Close to the bus terminal.
Stayed 1 night in Oct 2023
Response from Travis Moody on Oct 16, 2023
Dear Italia,We appreciate your complimentary feedback of our hotel and hope that you will continue to choose usas your hotel of choice when visiting the Windsor area.We look forward to seeing you again.

10/10 Excellent

Lori

Stayed 1 night in Oct 2023
Response from Travis Moody on Nov 6, 2023
Dear Lori,Thank you for choosing our hotel and for taking the time to provide your feedback. We’re happy to hearthat you enjoyed your accommodations and had an overall great experience. Our team aims to providea memorable experience and they’ll be happy to know that their efforts did not go unnoticed.We look forward to welcoming you back in the future.

10/10 Excellent

Edoyemi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from Travis Moody on Oct 12, 2023
Dear Edoyemi,We appreciate your complimentary feedback of our hotel and hope that you will continue to choose usas your hotel of choice when visiting the Windsor area.We look forward to seeing you again.

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Travis Moody on Oct 12, 2023
Dear Dennis,We appreciate your complimentary feedback of our hotel and hope that you will continue to choose usas your hotel of choice when visiting the Windsor area.We look forward to seeing you again.

10/10 Excellent

Zenaida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room is fully equipped and clean and the staff is friendly
Stayed 2 nights in Sep 2023
Response from Travis Moody on Oct 12, 2023
Dear Zenaida,Thank you for sharing your feedback on your recent experience at our hotel. Our team is committed toproviding high-quality customer service and we’re thrilled to hear that we made a good impression onyou.We hope you’ll visit us again soon.

8/10 Good

K Robin

Stayed 1 night in Sep 2023
Response from Travis Moody on Oct 12, 2023
Dear Robin,We’re happy to hear that we provided you with a comfortable stay. Your sincere feedback, whichincludes successes and areas for improvement, helps guide our team who strives to deliver a positiveand memorable experience. Thank you for choosing our hotel and for sharing your feedback.We hope to see you again soon.

10/10 Excellent

Kevin

Stayed 2 nights in Sep 2023
Response from TownePlace Suites by Marriott Windsor on Oct 18, 2023
Dear Kevin, Thank you for taking the time to leave a positive review of your stay with us at TownePlace Suites by Marriott Windsor. We hope to have you stay with us in the near future. Sincerely, Guest Services

10/10 Excellent

Joe

Stayed 1 night in Sep 2023
Response from TownePlace Suites by Marriott Windsor on Oct 18, 2023
Dear Joe, Thank you for taking the time to leave a positive review of your stay with us at TownePlace Suites by Marriott Windsor. We hope to have you stay with us in the near future. Sincerely, Guest Services

6/10 Okay

Travis

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Thin walls, no hot water, noisey outside. Homeless roaming like zombies all around the outside. No restaurant or room service.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the downtown
Stayed 1 night in Sep 2023
Response from TownePlace Suites by Marriott Windsor on Oct 18, 2023
Dear Stephen, Thank you for taking the time to leave a positive review of your stay with us at TownePlace Suites by Marriott Windsor. We hope to have you stay with us in the near future. Sincerely, Guest Services

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is amazing! Great selections!
Stayed 1 night in Sep 2023
Response from TownePlace Suites by Marriott Windsor on Oct 18, 2023
Dear Cory, Thank you for the 5 star review of your stay with us at TownePlace Suites by Marriott Windsor. We are delighted to hear you enjoyed the complimentary hot buffet breakfast. We hope to have you stay with us in the future! Sincerely, Guest Services

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel nice kitchen in room and very friendly staff
Stayed 1 night in Sep 2023
Response from TownePlace Suites by Marriott Windsor on Oct 18, 2023
Dear Dave, Thank you for taking the time to leave a positive review of your stay with us at TownePlace Suites by Marriott Windsor. We are delighted to hear you enjoyed all the amenities provided. We hope to have you stay with us in the near future. Sincerely, Guest Services

8/10 Good

Todd

Stayed 2 nights in Sep 2023
Response from TownePlace Suites by Marriott Windsor on Oct 28, 2023
Dear Todd, thank you for taking the time to leave a review of your stay with us at TownePlace Suites by Marriott Windsor. We hope to have you stay with us again on your next visit to Windsor! Sincerely, Guest Services

10/10 Excellent

MANUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room is so nice and convinient
Stayed 1 night in Sep 2023
Response from TownePlace Suites by Marriott Windsor on Oct 18, 2023
Dear Jayden, Thank you for taking the time to leave a positive review of your stay with us at TownePlace Suites by Marriott Windsor. We are delighted to hear you enjoyed the room and amenities. We hope to have you stay with us in the near future. Sincerely, Guest Services

10/10 Excellent

Haroon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was expected to have more variety but it was very less and refilling was very bad guests were waiting for the pancakes and maple syrup and they were out of it for that day
Stayed 1 night in Sep 2023

6/10 Okay

Mehrnaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from TownePlace Suites by Marriott Windsor on Oct 18, 2023
Dear Mehmaz, Thank you for taking the time to leave a review of your stay with us at TownePlace Suites by Marriott Windsor. We hope to have you stay with us in the near future. Sincerely, Guest Services

10/10 Excellent

Rodion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the hotel room. Very clean and convenient.
Stayed 1 night in Jul 2023
Response from TownePlace Suites by Marriott Windsor on Oct 18, 2023
Dear Jayden, Thank you for taking the time to leave a positive review of your stay with us at TownePlace Suites by Marriott Windsor. We are delighted to hear you enjoyed the room and amenities. We hope to have you stay with us in the near future. Sincerely, Guest Services

10/10 Excellent

Lyanne Wahfun

Stayed 1 night in Aug 2023
Response from TownePlace Suites by Marriott Windsor on Oct 18, 2023
Dear Lyanne Wahfun, Thank you for taking the time to leave a positive review of your stay with us at TownePlace Suites by Marriott Windsor. We hope to have you stay with us in the near future. Sincerely, Guest Services

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from TownePlace Suites by Marriott Windsor on Oct 18, 2023
Dear Jason, Thank you for taking the time to leave a positive review of your stay with us at TownePlace Suites by Marriott Windsor. We hope to have you stay with us in the near future. Sincerely, Guest Services

10/10 Excellent

Romina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from TownePlace Suites by Marriott Windsor on Oct 5, 2023
Dear Romina, Thank you for taking the time to leave a review of your stay with us at TownePlace Suites by Marriott Windsor. We are delighted to hear you enjoyed your stay, and hope you will stay with again during your next trip to Windsor! Sincerely, Guest Services

10/10 Excellent

Jose

Travelled with pets, Travelled with partner
Liked: Amenities
Location was great for us and pet friendly service.
Stayed 1 night in Aug 2023
Response from TownePlace Suites by Marriott Windsor on Oct 5, 2023
Dear Jose, Thank you for taking the time to leave a review of your stay with us at TownePlace Suites by Marriott Windsor. We are delighted to hear you had an enjoyable stay. We hope to have you stay with us during your next trip to Windsor. Sincerely, Guest Services

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Average hotel. No river views. Parking is a bit of an issue. Room was clean and well supplied. Convenient location. Nice hotel; definitely over priced, given the surrounding hotels.
Stayed 1 night in Aug 2023

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from TownePlace Suites by Marriott Windsor on Oct 18, 2023
Dear Jayden, Thank you for taking the time to leave a positive review of your stay with us at TownePlace Suites by Marriott Windsor. We hope to have you stay with us in the near future. Sincerely, Guest Services

10/10 Excellent

Yvonne

Stayed 2 nights in Aug 2023
Response from TownePlace Suites by Marriott Windsor on Aug 19, 2023
Dear Yvonne, Thank you for taking the time to leave a positive review of your stay with us at TownePlace Suites by Marriott Windsor. We are delighted to hear you had an enjoyable stay with us and hope you choose to stay with us in the future. Sincerely, Guest Services

10/10 Excellent

Dhaha

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Aug 2023

6/10 Okay

Jonathan

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Did not give me a parking spot on site. Had to pay for parking around the area. Told me it was full, and when I checked it out, only 5 cars were there out of the 30 spots. Next day, they were giving spots out like candy. Rooms were nice as I had purchased 3 for a night, but still not cool.
Stayed 1 night in Aug 2023

8/10 Good

Minh

Travelled with family
Disliked: Cleanliness
toilet is small
Stayed 1 night in Aug 2023

4/10 Poor

Jitka

Travelled with family
Liked: Cleanliness
The pullout sofa mattress was really bad. It was a wire frame covered with a cloth. A horrible night of not much sleep.
Stayed 1 night in Aug 2023