Exterior

Reviews of Quality Inn & Suites Downtown

2.5 out of 5
Quality Inn & Suites Downtown
675 Goyeau St, Windsor, ON

Reviews

7.8

Good

Rating 10 - Excellent. 324 out of 1000 reviews" "
Rating 8 - Good. 379 out of 1000 reviews" "
Rating 6 - Okay. 157 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Manager on Apr 12, 2024
Thank you Alexis. Our General Manager has contacted you directly regarding your recent stay.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d recommend to others and stay again.
Stayed 1 night in Apr 2024
Response from Daniela on Apr 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Daniela on Apr 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!Sincerely,

2/10 Terrible

Tyler

Stayed 1 night in Apr 2024
Response from Daniela on Apr 8, 2024
I sincerely apologize that this was the perception you were given during your stay. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. I do hope we can welcome you back again in the future for a more pleasant experience.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Daniela on Apr 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Derek at the front desk is a lion in the customer service industry!!
Stayed 1 night in Apr 2024
Response from Guest Services Manager on Apr 6, 2024
Thank you Connor for taking the time to write a review from your recent stay with us. We appreciate your wonderful comments and I will be sure to let Derek know as well. Thank you for choosing to stay with us and I we can welcome you back again soon!

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hot breakfast. Very close to a Wyandotte crosstown bus shelter - straight shot to both the university and the train station. Ten minute walk to downtown core and very close to the riverside. However, the immediate area surrounding the property is sketchy.
Stayed 3 nights in Mar 2024
Response from Daniela on Mar 25, 2024
Thank you for taking the time to write a review. We aperture feedback and we will continue to provide exceptional service. We hope to see you soon.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay, only thing I would recommend to be better, is softer toilet paper and kleenex
Stayed 2 nights in Mar 2024
Response from Daniela on Mar 22, 2024
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

6/10 Okay

kiara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Complimentary breakfast: good start to the day. Includes juices, tea, coffee, bagels, toast, scrambled and boiled eggs, sausage/bacon, oatmeal, cereal, yogurt.... Staff: friendly - especially all the ladies working the breakfast room Clean hotel. Beds are not the most comfortable and don't give good back support. Noise travels, so often difficult to sleep. Lots of parking and property grounds are clean. Just not located in the 'nicest' area. But convenient if you need to be downtown. Steps from the Windsor-Detroit tunnel and lots of restaurants. About 10 min drive to University of Windsor, shopping malls etc.
Stayed 3 nights in Mar 2024
Response from Daniela on Mar 22, 2024
Thank you for taking the time to write a review. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We appreciate you staying with us and I do hope we can welcome you back again in the future.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on Mar 20, 2024
Thank you Jim! We're happy you enjoyed your stay. We appreciate you choosing to stay with us and look forward to seeing you again in the future.

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Daniela on Mar 19, 2024
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

10/10 Excellent

james, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
The exterior to this hotel is a bit forbidding, but the facility is quite nice and well maintained. It is a good value, within walking distance of the Detroit River and promenade, and conveniently located near many restaurants.
Stayed 4 nights in Mar 2024
Response from Guest Services Manager on Mar 16, 2024
Thank you James! We appreciate you taking the time to write a review and for choosing to stay with us. I'm happy to know we met and exceeded your expectations. We look forward to seeing you again in the future!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only issue was there should be stairs to the upper parking as it was snowing the morning we checked out and the ramp was slippery
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Mar 11, 2024
Thank you John for taking the time to write a review from your recent stay with us. We're glad you enjoyed your stay and I will definitely bring up your concern to our management team. We appreciate you choosing to stay with us and I do hope we can welcome you back again in the future.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
It’s proximity to the tunnel.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Mar 6, 2024
Thank you Patrick! We appreciate you taking the time to rate your stay with us. We're glad you enjoyed your time with us and look forward to seeing you again in the future.

10/10 Excellent

Alice

The room was clean and I was warmly received.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Mar 2, 2024
Thank you Alice! We are thrilled that you enjoyed your stay with us. It was a pleasure meeting you upon check in. We appreciate you choosing to stay with us and look forward to welcoming you back again on your next visit to Windsor.

10/10 Excellent

Hopeton Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk attendant was polite, professional, knowledgeable, respectful and efficient.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Mar 2, 2024
Thank you Hopeton Gary! We very much appreciate you choosing to stay with us and for giving us your candid feedback. We look forward to seeing you again in the future!

10/10 Excellent

Danella

Stayed 1 night in Jan 2024
Response from Guest Services Manager on Feb 28, 2024
Thank you Danella! It's great to know you enjoyed your stay with us. We appreciate you choosing to stay with us and look forward to seeing you again in the future!

6/10 Okay

Shannon

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on Feb 27, 2024
Thank you Shannon for taking the time to rate your stay with us. We hope you enjoyed your stay and I hope we can welcome you back again in the future.

8/10 Good

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, room clean. Parking availability for visitors left a lot to be desired.
Stayed 1 night in Feb 2024
Response from Guest Services Manager on Feb 26, 2024
Thank you Kimberly. We appreciate you taking the time to leave your feedback from your recent stay. We're happy you enjoyed your stay and look forward to seeing you again in the future!

4/10 Poor

Amir

Business traveller, Travelled with partner
Disliked: Staff & service
Bathroom without exhaust fan, surrounding area not so good & most important the lady who severed breakfast is rude she literally stands in the breakfast area and stared us while our family were having breakfast for a good five minutes as we were first in the breakfast area and no other person were there. You charged for breakfast and staring your guest why they are taking time while eating.
Stayed 1 night in Feb 2024
Response from Daniela on Feb 15, 2024
Dear Amir, Thank you for writing a review and we apologize for the experience you received. The lady in breakfast meant no harm due to customer service and we will address the situation on our end. Also, breakfast is complementary. Our bathrooms on the second and third floors do not have exhaust fans they are filtered through the roof. We hope you will consider our hotel in the near future

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying here, bathrooms could do with an update. If you get a room on the first floor expect it to be a bit noisy in the morning due to the breakfast being open. The location is just off oulette which has many places to eat if you are looking for somewhere to go out to.
Stayed 2 nights in Jan 2024
Response from Daniela on Jan 22, 2024
Thank you for taking the time to write a review. We appreciate your feedback and we appreciate your feedback on updating the bathrooms. We will address this to our maintenance department to see if we can make improvements. We hope you will consider booking with our hotel in the near future.

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Daniela on Jan 22, 2024
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed for a night to attend a concert at the Coliseum. The front desk staff was helpful and friendly. Our room was very clean and welcoming. Free on-site parking is a great feature, as well as the offering of free breakfast. We would definitely stay here again. Thank you!
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Jan 14, 2024
Thank you Diane! We're so happy you enjoyed your stay with us. We appreciate your wonderful comments and look forward to welcoming you back again!

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Jan 8, 2024
Thank you Kirsten! We appreciate you staying with us and taking the time to rate your stay with us. We're glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Bill

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Jan 7, 2024
Thank you Bill for your review. We appreciate you staying with us and hope to see you again soon!

10/10 Excellent

Lal singh

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Jan 7, 2024
Thank you Lal Singh for taking the time to write a review. We appreciate you staying with us and glad you enjoyed your stay. We look forward to seeing you again!

4/10 Poor

Steve

Stayed 1 night in Dec 2023
Response from Guest Services Manager on Feb 8, 2024
Thank you Steve for taking the time to rate your stay with us. I sincerely apologize that your stay was less than satisfactory. I do hope we can welcome you back in the future for a more pleasant experience.

8/10 Good

Joelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Dec 28, 2023
Thank you Joelle for taking the time to rate your recent stay with us. We're glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Lisa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Dec 23, 2023
Thank you Lisa for taking the time to rate your stay with us. We're thrilled to know you enjoyed your stay and had a great experience. We appreciate you staying with us and look forward to seeing you again on your next visit to Windsor!

8/10 Good

ali

Stayed 1 night in Dec 2023
Response from Daniela on Dec 13, 2023
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Dec 6, 2023
Thank you Amber for taking the time to give us a rating from your recent stay with us. We're happy you enjoyed your stay and look forward to seeing you again in the future!

6/10 Okay

Luis

Travelled with pets, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Is an old building the bad smell at the elevator as on the hallway you can hear loudly the next room the TV cable was not working breakfast not that good compare to other hotels bedroom is comfortable and clean
Stayed 1 night in Nov 2023
Response from Guest Services Manager on Nov 30, 2023
Thank you Luis for taking the time time to leave us your candid feedback. I sincerely apologize that your stay with us was less than satisfactory. Unfortunately, the night your stayed with us, our hotels cable was out and was restored the following day. I will speak to our staff to ensure your issues are addressed as we always want our guests to have the best experience possible. I do hope we can welcome you back again in the future for a more pleasant experience.

10/10 Excellent

Jean-Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located!
Stayed 2 nights in Nov 2023
Response from Guest Services Manager on Nov 28, 2023
Thank you Jean-Paul! We appreciate you taking the time to rate your review. We look forward to seeing you again in the future!

6/10 Okay

Damion

Disliked: Amenities
Stayed 4 nights in Nov 2023
Response from Guest Services Manager on Dec 15, 2023
Thank you Damion for taking the time to rate your stay with us. I'm sorry to hear that your stay was less than a 5. I do hope we can welcome you back again in the future for a more pleasant experience.

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great breakfast. Nice clean hallwalys. Comfortable beds and pillows.
Stayed 10 nights in Nov 2023
Response from Guest Services Manager on Nov 22, 2023
Thank you Debbie for taking the time to write such a wonderful review from your recent stay with us. We really appreciate your comments and look forward to welcoming you back again in the future.

10/10 Excellent

Scott

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Services Manager on Nov 20, 2023
Thank you Scott for taking the time to rate your stay with us. We appreciate you choosing our hotel while in the area and hope to see you again soon!

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I stayed for one night, while seeing a show at the casino. The staff were friendly and our check in experience was smooth. We were happily surprised that our room was a suite (I assumed it would be a standard king room), and everything was clean and well kept. The room didn't feel super modern or updated, but there was nothing wrong with it. As others have mentioned, the hotel feels like it's in a bit of a sketchy area. We walked to dinner, the casino, then back to the hotel. I didn't feel particularly unsafe, but it is very much in a run down part of the city. I don't like to leave a negative review based on just that, but for us the worst part was the noise. Our room faced the street, and we were kept up from loud cars/trucks/emergency vehicles for much of the night. We live in a downtown area and are used to the background noise of traffic, but there are traffic lights at the corner where the hotel is- every vehicle passing by was not only loud, but was accelerating from a stop right beside us when the lights changed. We also woke up at around 3am to the cleaning service going into the next room. I'm not sure if there was an unexpected cleanup needed or what the situation was, but either way it added to our noisy stay unfortunately. The price was slightly lower than some other options, but based on our disrupted sleep we will likely go with a different location next time
Stayed 1 night in Nov 2023
Response from Guest Services Manager on Nov 16, 2023
Thank you James for taking the time to write a review from your recent stay with us. I'm glad to hear you enjoyed your evening and I sincerely apologize that you were kept up with the outside noises. This is definitely something we don't want for our guests to experience. I will investigate the other reasons why you were disturbed as we don't normally have cleaning staff at 3am. Unfortunately with being a downtown property, there is a lot more traffic with people, vehicles and nearby bars. I do hope we will have the opportunity to welcome you back again in the future for a more pleasant experience.

6/10 Okay

Gianluca

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Of the 4 staff i saw, only 1 looked happy to be there. It was depressing
Stayed 1 night in Nov 2023
Response from Guest Services Manager on Nov 15, 2023
Thank you Gianluca for taking the time to leave us your feedback from your recent stay with us. I sincerely apologize that this was the perception given during your stay. We always want our guests to feel welcome and greeted with a smile. We appreciate you staying with us and I do hope we will have the opportunity to welcome you back again in the future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Denise the staff during breakfast was exceptional . She balanced everyone’s needs and was so polite.
Stayed 4 nights in Nov 2023
Response from Daniela on Nov 13, 2023
Thank you for taking the time to write a review. We appreciate your feedback and we appreciate your feedback with our breakfast attendant! We hope to see you soon.

6/10 Okay

Christal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room I had was a double size room, it was clean and comfortable. The staff at the front desk was very polite and helpful. The surrounding outdoor area seemed a little sketchy. Old blotchy pavement and the odd person walking with a shopping cart. The main annoyance was the constant fire trucks. There must have been 4-5 (or 1 approximately per hour), fire trucks all together that passed by with full sirens on in evening I stayed. All in all, the hotel itself was cozy and the customer service was good.
Stayed 1 night in Nov 2023
Response from Guest Services Manager on Nov 13, 2023
Thank you Christal for taking the time to leave us your candid feedback. We appreciate your comments and I apologize for the noise you experienced. Unfortunately, there are some advantages and some downfalls that come with being in the core of downtown. We're glad you enjoyed your stay overall and hope to see you again in the future.

8/10 Good

shujie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services Manager on Nov 13, 2023
Thank you Shujie for taking the time to rate your stay with us. We're glad you enjoyed your stay and look forward to seeing you again in the future!

10/10 Excellent

Mary Jo

Travelled with family, Travelled with group
Property was fine. Area was a little run down
Stayed 1 night in Nov 2023
Response from Guest Services Manager on Nov 13, 2023
Thank you Mary Jo for taking the time to write a review from your recent stay with us. We appreciate your comments and hope to see you again soon!

10/10 Excellent

Charlene

Stayed 1 night in Nov 2023
Response from Guest Services Manager on Nov 27, 2023
Thank you Charlene for taking the time to rate your recent stay with us. We're glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Oct 2023
Response from Daniela on Oct 30, 2023
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

6/10 Okay

Kevin

Business traveller
Disliked: Amenities
I recently spent a couple of nights at Quality Inn for a midweek business trip, and the experience left much to be desired. Here's a brief overview of my stay: The room at Quality Inn provided basic comfort for a work trip, but it lacked modern amenities and style. The noise from neighboring rooms and the hallway was disruptive, making it challenging to focus on work or get a good night's sleep. Cleanliness was one of Quality Inn's strong points, with the housekeeping staff doing a commendable job in maintaining a tidy environment. The customer service at Quality Inn was adequate but didn't go beyond the basics. It would have been nice to see more attentiveness and a warmer approach from the staff. The location was convenient for work-related activities, with easy access to the city's business district. This was a redeeming quality of the stay. However, the value for money at Quality Inn was questionable, given the overall experience. The cost of the stay felt somewhat high for what was provided. In summary, if you're visiting for a midweek business trip and need a place to rest your head, Quality Inn is functional but doesn't offer the comforts or services that can enhance a business stay. Consider exploring other options in the area for a more satisfying experience, especially if your work travel requires a more pleasant and productive environment.
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on Oct 13, 2023
Dear Kevin,Thank you for taking the time to give us your feedback from your recent stay with us. We appreciate your positive comments and sincerely apologize that your stay with us was less than satisfactory. Our staff strive to ensure our guests have a good experience when staying with us. I do hope we can welcome you back again in the future for a more enjoyable, pleasant environment.Sincerely,Nick GrimmellGuest Services ManagerQuality Inn & Suites Windsor

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Oct 9, 2023
Thank you Milton for choosing to stay with us. We appreciate your nice comments and for taking the time to write a review. We look forward to seeing you again in the future!

10/10 Excellent

Emad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and clean room
Stayed 1 night in Oct 2023
Response from Guest Services Manager on Oct 9, 2023
Thank you Emad for your wonderful review. We appreciate your kind words and glad you enjoyed your stay with us. We look forward to seeing you again on your next visit.

6/10 Okay

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location is next to a drug dispenser place and "druggies" and homeless people hanging around entrance, parking lot, corners of property. We felt very unsafe and I would not go out alone without my husband. Not a safe place for children to roam! We paid for a "suite" and got a basic small hotel room. What a rip off! Very over priced! Breakfast was good assortment!
Stayed 1 night in Sep 2023
Response from Guest Services Manager on Sep 30, 2023
Dear Suzanne - Thank you for your review. I'm so sorry this was your perception of your stay with us. Unfortunately the reservation you booked was not booked as a suite. I apologize that your stay with us was less than satisfactory. I do hope we can have the opportunity to welcome you back again in the future for a more pleasant experience.

10/10 Excellent

Gary, Guelph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s location worked for us. We had a couple of Detroit Tigers games to see, so the tunnel was literally within walking distance. The staff were awesome making our stay nice. We’d book there again.
Stayed 2 nights in Sep 2023
Response from Guest Services Manager on Sep 29, 2023
Thank you Gary, for taking the time to write such a nice review. We appreciate you choosing to stay with us and hope to see you again!

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Services Manager on Sep 30, 2023
Thank you for your review. I apologize that your stay with us was less than satisfactory. I hope we can welcome you back again in the future for a better experience.