We had multiple problems with our room. Each time we asked for help, someone made an attempt to fix it, but failed. The safe in the room was locked when we got there. When I aked for help, the woman managing the place came down with a devise to openit, but it didn't open the safe. She said sorry, but that happens here. 10 minutes later when we tried to turn on the TV, it wouldn't turn on. I again called the front desk. The same woman told me to unplug the TV from the wall and try again. That didn't help. We tried changing the batteries in the remote (my wife's idea). That didn't work either.
Since we had prepaid for the room, we had no leverage to get moved to another room (the place was also full because it was a football Saturday). Nothing was ultimately done to rectify our problems and no adjustment was made to the cost of the room. I would NEVER stay at this hotel again.