View from room

Reviews of Econo Lodge Brattleboro

2 out of 5
Econo Lodge Brattleboro
515 Canal St, Brattleboro, VT

Reviews

5.8
Rating 10 - Excellent. 45 out of 483 reviews" "
Rating 8 - Good. 117 out of 483 reviews" "
Rating 6 - Okay. 127 out of 483 reviews" "
Rating 4 - Poor. 98 out of 483 reviews" "
Rating 2 - Terrible. 96 out of 483 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Not the best
Hotel undergoing renovation of rooms but our room not completed. Sheets and pillowcases were stained. Bedspread had holes in it. Noisy room heater.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 12, 2023
Hi there dear guest! Thank you for taking the time to share your feedback with us. We appreciate your honest comments about your recent stay, and we apologize for the issues you encountered. We're sorry to hear that your room was not completed as part of the renovation, and we understand the disappointment this may have caused. Our team is actively working on completing the renovations to provide a more comfortable and updated experience for our guests. We sincerely apologize for the condition of the sheets, pillowcases, and bedspread. This does not meet our standards, and we will address this with our housekeeping team to ensure improvements in our linen quality. We also apologize for the noise from the room heater. Your comfort is important to us, and we will investigate this matter to make necessary adjustments for a quieter stay. Your feedback is crucial to our improvement, and we appreciate your understanding during this transitional period. If there's anything else you would like to share or if you have additional concerns, please feel free to reach out directly. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

2/10 Terrible

Duc

Travelled with family
Disliked: Cleanliness, staff & service
On web, it has breakfast but nothing. Property is very bad condition.
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Duc,We apologize for the inconvenience regarding breakfast availability. We appreciate your feedback on the condition of the property and will address it accordingly.

2/10 Terrible

MYAT

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is Dirty, Messy, Unsafe and Inconvenient. This room is unfinished room, not ready for Guest.
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello MYAT,We apologize for the inconvenience caused during your stay. Our team is committed to maintaining cleanliness and ensuring a comfortable environment for all guests. We appreciate your feedback and will take immediate action to address these issues. Thank you for bringing this to our attention.

8/10 Good

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and affordable place with a friendly staff. Small critique: put a small shelf in the shower for shampoo/soap etc.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 17, 2023
Thank you for your feedback. We're pleased to hear that you found our hotel clean, quiet, and affordable with a friendly staff. We'll certainly consider your suggestion for a shower shelf to enhance the guest experience.

6/10 Okay

HUI QUN

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 17, 2023
Hi HUI QUN, Thank you for your wonderful rating! We appreciate your feedback and are delighted to hear that you had a pleasant experience during your stay. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Thank you for choosing our hotel!

2/10 Terrible

Catherine

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on Oct 13, 2023
Dear Catherine, I'm sorry to hear that you've had a negative experience. We take all feedback seriously and are committed to improving our service. If there are specific concerns or issues you'd like to address, please don't hesitate to share them with us, so we can work to make your stay more enjoyable and address any problems you've encountered. Your satisfaction is important to us, and we'll do our best to address your concerns.

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is disgusting. Bugs everywhere, dirty, and there wasn’t even a door knob on the bathroom.
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on Oct 10, 2023
Hi Timothy, We apologize for the experience you had during your stay. This does not meet our standards, and we take your feedback seriously. We will address these issues promptly to ensure they are resolved. Thank you for bringing this to our attention, and we hope you'll consider staying with us again in the future so we can provide you with a much-improved experience. Safe travels!

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We hadn’t read the other reviews until it was too late. The furnishings were outdated, but I expected that at a budget motel. However the bathroom had mold around the top of the walls. I guess the cleaning people don’t reach that high. Half of the towel bar was missing, the pieces under the sink. There were small holes in the walls where I presume pictures used to hang, based on the dirty outlines on the walls. Although the signs say “No Smoking, except on designated areas”, people were smoking everywhere, including outside our door. I was hesitant to say anything, because most of them were unsavory characters. I had read in a review that homeless people were staying there; so, it made sense. The front desk was unstaffed. We had to wait five minutes for someone to come to the desk to check us in. We waited ten minutes for someone to come to check out. While waiting for someone to come to check us out, I saw a note on the counter that someone had left saying that they couldn’t wait any longer to check out and to send them their receipt. I took pictures which I will send to Choice Hotels so they can see for themselves.
Stayed 3 nights in Oct 2023
Response from Guest Relations Specialist on Oct 9, 2023
Hi James, We're truly sorry to hear about the issues you encountered during your stay. Your feedback is important, and we take it seriously. We will address these concerns with our team and work on improving the overall guest experience. Thank you for bringing this to our attention, and we appreciate your understanding.

4/10 Poor

Brian

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Would not recommend
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 9, 2023
Hi Brian, We apologize for falling short of your expectations during your stay. If you have any specific feedback or concerns you'd like to share, please feel free to let us know. We're always looking for ways to improve and provide a better experience for our guests. Thank you for your feedback.

2/10 Terrible

Fayyaz

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most dirty smelly and unkept place.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 9, 2023
We're truly sorry to hear about your negative experience during your stay. Cleanliness and guest satisfaction are top priorities, and it's clear that we fell short of our standards during your visit. Your feedback is important, and we'll be addressing these issues to ensure a better experience for future guests. Thank you for bringing this to our attention.

4/10 Poor

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 9, 2023
Dear Ian, I'm sorry to hear that your experience did not meet your expectations. If you have any specific concerns or issues you'd like to share, please feel free to provide more details, and I'll do my best to assist you or offer suggestions for improvement. Your feedback is important, and we hope to address any issues you encountered to ensure a better experience in the future. Thank you for sharing your feedback.

2/10 Terrible

walter

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Messy parking lot with strange people milling about. Check in was a problem since desk personnel did not recognize my two room reservations using my two confirmation numbers. I finally realized the problem was I put one room in my son-in-laws name and staff could only find room under names not confirmation numbers. Owners are trying to fix up property but have a way to go. They are trying however and eventually property should be in better shape.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello walter ,Thank you for your assessment of our hotel and the facilities we offer. I am sorry to hear that you found parking to be inconvenient and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We try to accommodate everyone and offer the best parking possible but unfortunately, we dont always manage to do so. Your insight is invaluable and will help us to better the quality of the facilities that we have on offer.

10/10 Excellent

BEN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FRIENDLY CLEAN AND QUITE
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 25, 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The front desk personnel were nice and the water in the shower was hot, but everything else was shocking. The room reaked of cigarette smoke, the were random holes in the wall and doors, mold on the bathroom ceiling, and no trash cans in the room.
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Dear Guest,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

2/10 Terrible

Jennifer, Flower Mound

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Sep 2023
Response from Manager on Sep 24, 2023
Hello Jennifer,We can't thank you enough for sharing your feedback with regards to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 Okay

Katie

No breakfast
Booked it mainly because they said they had breakfast but they didn’t.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 22, 2023
We apologize for the inconvenience regarding breakfast. Sometimes, unforeseen circumstances can impact our ability to provide certain amenities. We appreciate your understanding, and we hope you'll consider staying with us again in the future for an improved experience.

2/10 Terrible

LAURA P

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save your money, go somewhere else.
Ok. So i usually dont pay attention to re iews and prefer to make my own judgment. In this case, I would have been better off relying on the reviews and gone somewhere else. In all my years of travel, and i have been traveling a lot for the past 30 years due to my job, this has to have been the singularly worst place I've ever stayed, and ive stayed at some pretty run down places. Not only was it dirty, unkempt, and poorly maintained, the bed was probably from the original hotel in 1950s, and had the lump in the middle and drooping edges to prove it. The shower...words cannot even describe it...and photos certainly dont do it justice. Too bad i can use smell-o-vision...that would totally complete the picture. And for suchva nice little small town like Brattleboro, I didnt feel safe here...and I've never experienced that before. DO NOT STAY HERE. EVER.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 19, 2023
We deeply regret that your stay did not meet your expectations, and we sincerely apologize for the issues you encountered. This falls short of our usual standards, and we take your feedback seriously. We will use your comments to make necessary improvements to provide a better experience for our guests. Thank you for sharing your concerns, and we hope you consider giving us another chance in the future.

2/10 Terrible

Kim

Travelled with partner
Website indicate breakfast include. No breakfast. Also no ice either. They indicate all ice machine were broken. Got there & TV not working well. Cable giy came in then electric went out. Not sure how long we left to get dinner. Was told at check in internet was not working. Worst place we ever stayed at.
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Hello Kim, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

2/10 Terrible

matthew

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Probably should’ve just slept in my truck
Got in late and was made to feel like “how dare I check in late”. Room smelled like old smoke. No toilet, didn’t matter there was no toilet paper. Pillows and sheet seemed dirty. Unlocked windows. TV was broken and remote didn’t match. Hate these places because I always fell nervous I’ll be charged for what I walk into. You think $120 would get you the bare minimum. Disgusted by this place and definitely not recommended.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 13, 2023
We're truly sorry to hear about your experience. This falls far below our standards, and we apologize for the inconvenience you faced. Your feedback is valuable, and we'll address these issues to ensure they don't happen in the future. We appreciate your feedback, and if you choose to give us another chance, we'll do our best to make your stay more pleasant.

2/10 Terrible

Kathleen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended staying here
The guy at the front desk was rude and mean to me. Very unprofessional. The room was so dirty and poorly kept up that we didn’t even stay the night. We left at midnight and drove the 3.5 hours home.
Bathroom bars were broken. Scummy
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 29, 2023
We're deeply sorry to hear about your negative experience during your stay. This is certainly not the level of service and quality we aim to provide. We will address your concerns with our staff and housekeeping team to ensure improvements are made. Your feedback is valuable to us, and we apologize for any inconvenience you encountered. If you would like to discuss your experience further, please feel free to reach out to us directly.

2/10 Terrible

PAUL

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on Aug 22, 2023
We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

2/10 Terrible

Geoffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is terrible
The room was literally falling apart. Holes in the wall, a wheel missing from the rolling chair, food residue on the sink, and floors were filthy. Stay away
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on Aug 17, 2023
We deeply apologize for the condition of your room during your stay. This is certainly not the experience we aim to provide for our guests. Your feedback will be taken seriously, and we will address these issues to ensure improvements moving forward. Thank you for bringing this to our attention.

2/10 Terrible

Gloria

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i got in my room is wrenk of urine. I looked around. You can tell there was an infestation of bed bug and the walls were dirty the blankets where nasty. due to the fact that i was exhuasted from being on the road for 12 hours driving and that was the only unbooked hotel that was available. After asking for new blankets and sheets i was told that inventory was low and they couldn't give new blankets and sheets and that they try to insure me the sheets was clean i recorded a video of the property and took pictures of the blankets and sheet. When you sit on the bed it had a smell to it that was unidentified and most likely its due to no bed upgrades in years. I didnt even take a shower and becaue of how the bathroom was. I had to use air fresher to be okay to stay i slept sitting up and only slept for a few hours and left immediately. I want a full refund. I just got home from being on the road and wanted to give my full input on this hotel that needs to not be advertised on website for an option untill upgrades are made. You clealy can see what they use the money is on cameras and toliets everything else is gone to sh**. Thaks for listening GD
Stayed 1 night in Aug 2023
Response from Manager on Aug 13, 2023
Hello Gloria,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

6/10 Okay

Susan V

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not so great
The mattress sank toward the middle. Needs replacing. No iron, no Kleenex, and little coffee, even though there was a coffee maker. Probably won't stay there again.
Stayed 7 nights in Aug 2023
Response from Manager on Aug 13, 2023
Hello Susan V,Thank you for sharing your experience. We truly appreciate the insight regarding our mattress. Your voice is very valuable to us and we hope you will return on your next travels.

4/10 Poor

Jay

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This has to be the worst motel/hotel that I have ever stayed at. I arrived late and had a non-refundable deposit so no alternatives. I was placed in a section (room # 124) of the motel that appeared to provide rooms for those in need (i.e. homeless). The exterior door jam had been forcibly opened and had extensive damage. The bathroom door jam had also been forcibly opened and had extensive damage. The chair in the room was long overdue for replacement. Bed comfort was okay but very noisey during movement. Bed cover (bedspread) was too small for the bed. Overall appearance/condition of interior walls was not good. Website information was erroneouse - there was no wi-fi, no restaurant, no breakfast, no internet, no cable TV, and regular, local TV stations not available. Booked property through Expedia. If this is an example of properties they offer for lodging, I will never make bookings again through that organization.
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on Aug 8, 2023
We apologize for the extremely disappointing experience you had during your stay. Your feedback is concerning, and we're truly sorry for the issues you encountered with the room's condition and amenities. This is not reflective of our usual standards, and we take your concerns seriously. We appreciate you sharing your observations, and we'll use this feedback to address the issues you raised. We're sorry for any discrepancies between the website information and the actual amenities provided. We hope you'll consider giving us another opportunity to provide you with a better stay in the future. Your input is important to us.

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place is a DIVE! Do not stay there! On line it said pool and breakfast, we get there and there is a big sign in the office that says "Due to COVID the pool and breakfast are closed! What the heck? The people in the office were nice but the place is terrible. Our room smelled, only a sheet on the bed, the shower was a cubicle, windows were filthy. I even took pictures because we could not believe it. We paid ahead on line so we could not get our money back! I am angry with Expedia also, apparently they don't check out the hotels they have on line or know that they have shut things down! We paid 186.00, for that nite, it should of been 18.00 with the condition of the place. Will NOT make this mistake again!!!
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 7, 2023
Dear Debra, We're truly sorry to hear about your disappointing experience during your recent stay. Your feedback is concerning, and we apologize for the inconveniences you faced, particularly the miscommunication regarding the pool and breakfast facilities. We take your concerns seriously, and we're addressing the issues you've highlighted to ensure improvements are made. Please accept our apologies for the condition of your room and the overall state of the property. Your dissatisfaction is understandable, and we're committed to taking steps to rectify these shortcomings. We deeply regret the frustration you've experienced and apologize for any inconvenience caused. If you would be willing to discuss your experience further, please feel free to contact us directly. Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity to provide you with a better stay in the future.

2/10 Terrible

Carl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Black mold and missing tiles in the bathroom
Stayed 2 nights in Aug 2023
Response from Manager on Aug 7, 2023
Hello Carl, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Tom

Disliked: Cleanliness, property conditions & facilities, room comfort
Better off sleeping on ground
Almost better to sleep in car. I may have bed bugs
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Jul 31, 2023
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we take it seriously. We deeply regret that our hotel did not meet your expectations, and we take concerns about bed bugs very seriously. We'll investigate this matter immediately to ensure the safety and comfort of our guests. If there's anything else you'd like to share or if you have any specific suggestions, please feel free to let us know. Your satisfaction is our priority, and we hope to have the opportunity to make it up to you in the future.

6/10 Okay

DENNIS

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Jul 31, 2023
We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests’ expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Relations Specialist on May 22, 2023
Hi Katherine, Thank you for taking the time to rate our hotel. We regret that you weren't thoroughly impressed with our accommodations and services during your recent stay. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made to our service.

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Econo Lodge was DISCUSTING - 515 Canal Street, Brattleboro, VT Mold in bathrooms, dirty and falling apart flooring, dirty seats, dirty sheets. I would like to send someone some pictures of this hotel. We only stayed there because it was too late to cancel the reservation, and there were not other hotels available at such short notice. It was disgusting and I'm lookin for a refund on this. we booked through Expedia, but regardless of where we booked, the hotel was gross and disgusting. Dirty walls, the bathroom shower was moldy and dirty. I don't mind old, but this was beyond old and anything reasonable for a hotel room.
Stayed 2 nights in Mar 2023
Response from Guest Relation Management on Mar 21, 2023
Hi Steven,We value the time you took to tell us about your experience. We are extremely disappointed to learn that your room was not meticulously cleaned and that our facilities were not maintained to our high standards.  We are able to promptly handle housekeeping issues and make sure they don't happen again in the future thanks to input like yours. We value the time you took to express your worries, and we sincerely hope you will give us another opportunity to assist you in the future.

2/10 Terrible

Judith

Travelled with partner
Disliked: Staff & service, property conditions & facilities
TV had no news channels. Heater didn’t work and there were no extra blankets. Wiring was faulty, room needed paint and furniture needed replacing. At least the bed was comfortable and the sheets appeared to be clean. There was nowhere else to stay or we wouldn’t have stayed there and it was late at night.
Stayed 1 night in Mar 2023
Response from Manager on Mar 19, 2023
Hello Judith,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our bed and furniture. Please do consider us again on your next visit to the area.

2/10 Terrible

Harry

Disliked: Staff & service, property conditions & facilities
The entire place is run down and in poor conditions. My room was not cleaned and i should not have to worry about things like this because they need to take better care of their property
Stayed 2 nights in Mar 2023
Response from Guest Relation Management on Mar 15, 2023
Hi Harry,We appreciate you taking the time to describe your experience. We are extremely disappointed to learn that your room was not meticulously cleaned and that our facility was not maintained to our high standards. Through feedback like yours, we are able to quickly and effectively address housekeeping and maintenance issues and ensure that they do not occur again in the future. We appreciate you taking the time to share your concerns, and we hope you will give us another chance to serve you in the future.

6/10 Okay

Tim

Travelled with family
Disliked: Staff & service
About what you would expect, but Brattleboro is an awesome place downtown. Don't judge the area by the Econo lodge property or reviews.
Stayed 2 nights in Mar 2023
Response from Guest Relation Management on Mar 12, 2023
Hi Tim,Thank you for taking the time to provide feedback on our hotel. We regret that you weren't thoroughly impressed with our accommodations and services during your recent stay. We thank you for choosing our hotel and hope you give us a chance to serve you again and experience the improvements we have made to our service.

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room very poorly maintained. Door lock poor (borderline unsafe) needs upgrades sink falling up door outside door rusting and damaged. Bed mattress uncomfortable
Stayed 1 night in Mar 2023
Response from Guest Relation Management on Mar 9, 2023
Hi Ian,We are disappointed to hear that your recent stay at our hotel did not meet expectations. Your complaints concerning the room's door, sink, and mattress have been forwarded to management, who will see to it that the issue is resolved as soon as possible. We hope that we can welcome you back at our hotel in the near future and offer you a better experience.

6/10 Okay

mahboubeh

Stayed 1 night in Mar 2023
Response from Guest Relation Management on Mar 27, 2023
Hi Mahboubeh,Thank you for taking the time to rate your experience with us. We are glad you had a pleasant stay and hope to welcome you again soon.

4/10 Poor

Marek

Stayed 1 night in Mar 2023
Response from Guest Relation Management on Mar 8, 2023
Hi Marek,We value your feedback as we are always striving to serve you better. Thank you for rating your stay and we hope to have another opportunity to host you again soon

4/10 Poor

Michael, Astoria

Travelled with group
Disliked: Amenities, property conditions & facilities
Immediate issue of no power in the room was corrected promptly
Stayed 1 night in Jan 2023
Response from Guest Relation Management on Jan 22, 2023
Hi Michael,Your feedback is extremely valuable to us, and we are always working to improve the guest experience. Thank you for rating your stay and providing feedback on how quickly our staff was able to resolve your concern. We hope to be able to host you again in the future.

6/10 Okay

Pauline

Travelled with family
Visiting family brought my dog
Stayed 2 nights in Nov 2022
Response from Manager on Nov 29, 2022
Hello Pauline,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms are not at all representable of the photos. The photos shown do not appear to have ever reflected what the actual rooms look like. Holes in walls, holes in doors, stains on bedding, diapers jammed into side of air conditioner. Had to immediately leave after checking in because the room was in such poor condition and filthy.. Room was completely unacceptable.
Response from Manager on Nov 8, 2022
Hello Timothy, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Bo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean. Breakfast is good and convenient especially during holiday season when not many restaurants are open.
Stayed 1 night in Dec 2021
Response from Manager on Dec 30, 2021
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, property conditions & facilities
Room was filthy. The toilet was not clean nor flushed when I arrived. It looked like a Yetti groomed in the sink as there were Long and curly hairs everywhere. I was going to sleep between the top sheet and comforter but guess what? No top sheet. There was not even a clock in the room. I can’t believe this place is even listed on Travelocity. Awful.
Stayed 1 night in Nov 2021
Response from Manager on Nov 13, 2021
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Barbara

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property old and dirty. Could see daylight when entrance door closed and locked. Sketchy people walking around. Smoke smell in room intolerable Not sanitary and no COVID protocols followed. If only place to stay keep driving!!!! Numerical rating 0!!!!!!
Stayed 1 night in Oct 2021
Response from Manager on Oct 26, 2021
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

2/10 Terrible

Christopher, SUDBURY

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is old and dirty; the room reeked of smoke, there were bugs flying around the room and cigarette burns in the bed covers. There are probably other issues which we didn't see as we didn't stay and walked out after 10 mins.
Stayed 1 night in Oct 2021
Response from Manager on Oct 23, 2021
I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
Very very sketchy area, feels very unsafe. This a place drug addicts live. Broken windows held together with tape, cigarette burns all over blankets, barely functioning air conditioning, tv with no sound on most channels. Would have stayed anywhere else if I wasn’t so tired.
Stayed 1 night in Oct 2021
Response from Manager on Oct 19, 2021
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

2/10 Terrible

Carol

Travelled with family, Travelled with partner, Travelled with group
The Hotel called 4 days prior to arrival and cancelled our reservation saying they had no power and would not be getting it back by then. we enjoyed a 5 hour car ride that day instead.
Stayed 1 night in Oct 2021
Response from Manager on Oct 17, 2021
We appreciate that you've taken the time to share with us regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Okay

Debra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Comforter had brown stains, flypaper with dead flies hanging from ceiling, broom and bottle of vodka left in room, dirty rag covered smoke alarm, smoke smell, dirty mirror, light switch didn’t work. I would never recommend staying there.
Stayed 1 night in Oct 2021
Response from Manager on Oct 11, 2021
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 Okay

Josh

Travelled with family
Liked: Cleanliness
Property owners are very frugal to say the least
Stayed 2 nights in Oct 2021
Response from Manager on Oct 8, 2021
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our property. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 Okay

bill

Travelled with family
Liked: Cleanliness, staff & service
The pool and breakfast service were not available
Stayed 3 nights in Sep 2021
Response from Manager on Oct 6, 2021
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our breakfast and also our service. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service
Horrifying! Rooms reek of smoke and pot, cigarette burns in the bedding, ripped out smoke alarm and sharpie drawings all over wall. The bedding wasn’t even changed as spilled coffee still saturated the sheets. When we arrived people that lived there? started peeking out of their curtains and starring...it reminded me out of something from the movie Deliverance. Noise all night long with a woman all doped up knocking on our door at 2:30am asking for “tiger”. People in and out scoring drugs next door. This was the night from hell so we packed our stuff at 2:30am and got the hell out of there.
Stayed 1 night in Sep 2021
Response from Manager on Oct 3, 2021
I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.