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Reviews of Super 8 by Wyndham Front Royal

2 out of 5
Super 8 by Wyndham Front Royal
111 South St, Front Royal, VA

Reviews

7.4

Good

Rating 10 - Excellent. 202 out of 924 reviews" "
Rating 8 - Good. 334 out of 924 reviews" "
Rating 6 - Okay. 247 out of 924 reviews" "
Rating 4 - Poor. 100 out of 924 reviews" "
Rating 2 - Terrible. 41 out of 924 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Travelled with family and small children
Liked: Staff & service
Likes: staff was friendly, on site breakfast, convenient to park Dislikes: room was dirty, bathroom was dirty
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Guest,Thank you for your feedback. We're glad you found our staff friendly and appreciated our amenities. However, we apologize for the cleanliness issues you encountered. We'll address this promptly to ensure a better experience in the future. Your satisfaction is important to us, and we hope to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 Excellent

raja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good, staffs were humble and polite
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed our breakfast and found our staff to be humble and polite. Providing excellent service is our priority, and we're glad we could make your stay enjoyable. We look forward to welcoming you back for another pleasant experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Jianyong

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staffs are very nice; The beds are good. The breakfast is good.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 4, 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our staff friendly and enjoyed the comfortable beds and breakfast. However, we noticed that you rated your overall experience as 1 out of 5. We would greatly appreciate it if you could provide more details about your concerns so that we can address them and improve our services for future guests.Your input is invaluable to us, and we hope to have the opportunity to make it right during your next visit.Sincerely, Hotel Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Guest,Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This location was handy for our onward travel south and a pleasant overnight while travelling.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Donald,Thank you for your perfect rating and positive feedback! We're delighted to hear that our hotel was convenient for your onward travel and provided a pleasant overnight stay during your journey. Your satisfaction is important to us, and we're glad we could contribute to a comfortable and enjoyable experience. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future! We're here to ensure you have a fantastic experience every time you stay with us!Sincerely, Hotel Manager

6/10 Okay

Sheila

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Amanda and Leigh Ann were GREAT. Tub sounded like it was going to fall thru the floor. We were there 4-5 nights cleaning lady acted like she didn't want to give us towels there 2 of us. Came in once when you weren't there empty trash but it was the only time
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that Amanda and Leigh Ann provided excellent service during your stay. However, we apologize for the inconvenience caused by the noise from the tub and any issues with housekeeping. Your concerns will be addressed promptly to ensure a more enjoyable experience for our guests in the future.Sincerely, Hotel Manager

10/10 Excellent

Timothy

Great experience. Enjoyed ice cream shop across the street
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your stay with us. It's always rewarding to know that our guests enjoyed their time at our hotel. Additionally, we're glad to hear that you enjoyed the nearby ice cream shop. We're fortunate to be located in a vibrant area with exciting amenities nearby. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon.Sincerely, Hotel Manager

10/10 Excellent

Rachel

Travelled with pets
Liked: Staff & service
Great for the price
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Guest,Thank you for your positive feedback on Expedia. We're delighted to hear that you found our hotel great for the price. If you have any specific comments or suggestions to share, we'd love to hear them. We appreciate your support and look forward to welcoming you back in the future.Sincerely, Hotel Manager

4/10 Poor

joan

Liked: Staff & service
Disliked: Property conditions & facilities
I got to my first room and the tv was fuzzy and the phone didn't work so I switched to another room . I then had a cockroach on the BR wall I killed and showed them so I went to another room but door wouldn't open with a key went to another room. Hall floor and carpet on stairs needed vacuuming I was comped one night.
Stayed 5 nights in Dec 2023
Response from Hotel Manager on Jan 13, 2024
Dear Guest,We sincerely apologize for the multiple inconveniences you encountered during your stay. Issues with the TV, phone, cockroach, and difficulty with the room door are unacceptable, and we regret that you had to experience them. We are actively addressing each issue with our team to ensure immediate improvements. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Umair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Umair,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 Excellent

Lois, Chesterland

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 20, 2023
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at our hotel and appreciate your positive rating of 5 out of 5. It is our constant endeavor to provide exceptional service, and we are thrilled that we met your expectations. Regarding your constructive feedback, we value your input, and we apologize for any shortcomings you may have experienced during your stay. We take your comments seriously and will use them to improve our services for future guests.Sincerely, Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Ron was very spacious and clean.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Guest,We are delighted to hear that you found Ron spacious and clean during your stay. Your positive feedback is greatly appreciated. However, we also value constructive criticism to improve our services. If you could kindly provide more details about any negative points, we would be eager to address them and enhance your experience in the future.Sincerely, Hotel Manager

6/10 Okay

Robert

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My review is not based on past experience with Super 8 as this is my first stay at a Super 8 in at least 20 years. This will be compared to simply what a hotel could do better or was great at. Going into this experience I was not fully expecting much out of it but it was better than expected. First off, staff were friendly and helpful. Room booked with Expedia and given room in front of elevator. This wouldn’t have been preferred but luckily there weren’t many guests and only was an issue just before sleep for 2 minutes. But elevator worked and reliable, which is better than past stays at other hotels. Breakfast consisted of pancake maker, bread with jelly, cereal, and honeybun packets. Juice, warm milk, and coffee as an optional add. Bedding had a large stain on sheet. Bedroom wall had boogers on wall. A/C and Heater worked great as well as refrigerator and hot/cold water (also better than most past stays at other hotels) Could improve on throwing out stained sheets and looking for boogers on the walls. Bed was hard and sleeps stiff. Offers many pamphlets of local attractions.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Guest,Thank you for sharing your detailed feedback. We're pleased to hear positive comments about our staff and amenities. Your constructive criticism regarding cleanliness is noted, and we apologize for any inconvenience. Rest assured, we'll address these issues promptly. We appreciate your suggestions and hope to welcome you back for an improved experience.Sincerely, Hotel Manager

10/10 Excellent

Ana, Troy

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and close to where I needed to be
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 13, 2023
Dear Ana,Thank you for the perfect 5/5 rating! We're glad to hear that the location was convenient for your needs. We appreciate your positive feedback and hope to welcome you back for another pleasant stay in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Emma

Very clean room, pleasant staff, quiet. One concern was the noise from the heater.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Emma,Thank you for the perfect 5/5 rating! We're delighted to hear that you found the room very clean, the staff pleasant, and the environment quiet. We apologize for any inconvenience caused by the noise from the heater and appreciate your feedback. We value your input and hope to welcome you back for another great stay in the future. Safe travels!Sincerely, Hotel Manager

2/10 Terrible

Zeenat

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's not a cheap hotel, I will be go for the beter
We booked the family room. And it was impossible to fit into the bed. Second and worst, my kids got itch, with whole body blisters. Then I ask for new Lenin and iron it all over, seems some kind of allegen in the bed sheets or washed in worst detergents.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 11, 2023
Dear Zeenat,We're sorry to hear about the challenges you encountered during your stay. Your comfort and well-being are our top priorities, and we apologize for any inconvenience caused. It's concerning to hear about the issues with the bed size and the discomfort experienced by your kids. We take this seriously and will investigate the matter further to ensure it is addressed appropriately. Additionally, we appreciate your feedback regarding the bedding, and we will review our laundering processes to prevent any similar issues in the future. We appreciate your feedback, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

4/10 Poor

MICHAEL

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
What we did not like: breakfast was so-so, even for a breakfast-to-go; beds were old & not comfortable; and the room was not clean. On the plus, it was very convenient to the Skyline Drive.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear MICHAEL,We appreciate your feedback about your stay. We apologize for the shortcomings you experienced with the breakfast, beds, and room cleanliness. Your comments are valuable, and we will work to address these issues to provide a better experience for our guests in the future. We're glad to hear that the hotel's location was convenient for your visit to Skyline Drive. If you have the opportunity to stay with us again, we hope to provide an improved experience.Sincerely, Hotel Manager

6/10 Okay

John

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear John,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

2/10 Terrible

Emily

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Guest, Thanks for your stay at our hotel. We are sorry to hear you did not feel value for price paid and was not as per your expectations. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Laurence

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 18, 2023
Dear Laurence,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Yvonne

Travelled with family
Liked: Property conditions & facilities
Convenient
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 27, 2023
Dear Guest,Thank you for your feedback. We're pleased to hear that you found our hotel convenient. We take pride in providing a convenient and comfortable experience for our guests. Regarding the negative points, we would appreciate more specific details to address any concerns you may have. Your input helps us improve our services.Sincerely,Hotel Manager

10/10 Excellent

janie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Friendly stay
Very enjoyable hosts at the desk
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Janie,We're delighted to hear that you had a friendly and enjoyable stay with us. Our team at the front desk strives to provide the best service to our guests. Your positive feedback is much appreciated. If you ever return to our area, we'd love to host you again. Thank you for taking the time to share your experience!Sincerely, Hotel Manager

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. Disappointed in the breakfast
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Cynthia,Thank you for your feedback and for recognizing our friendly staff. We're sorry to hear that you were disappointed with the breakfast. If you have any specific suggestions or things you would like to see improved in the breakfast, please let us know. We aim to provide the best experience for our guests, and your input is valuable in helping us achieve that. We hope to have the opportunity to host you again in the future.Sincerely, Hotel Manager

8/10 Good

Lai Wah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Lai Wah,We're pleased to hear that your overall experience was good. If you have any specific feedback or suggestions to help us make your future even better, please feel free to share. We value your input and look forward to hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Lang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great front desk.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 20, 2023
Dear Guest,Thank you for your 5 out of 5 rating. and for your kind words about our front desk. We're delighted to hear that you had a great experience with our front desk services. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you.Sincerely,Hotel Manager

8/10 Good

george a.

Liked: Cleanliness, staff & service, property conditions & facilities
Refrigerator noise bad, kept waking me up Very very clean Love the vinyl floors, so much better than carpet, clean Staff very nice breakfast way to limited
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear George,Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the cleanliness of the room and the vinyl floors. However, we apologize for the noise from the refrigerator, and we'll address this issue to ensure a better night's sleep for our guests. Your comments about the limited breakfast options are noted, and we'll consider ways to improve our breakfast offerings. We appreciate your kind words about the staff's friendliness. We hope you'll choose to stay with us again in the future. Your feedback helps us make improvements for our guests.Sincerely, Hotel Manager

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place to stay
It was worth what we paid for it. Convenient location, friendly staff.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 19, 2023
Dear Guest,Thank you for sharing your thoughts about your stay. We're pleased to hear that you found our hotel to be worth the price, with a convenient location and friendly staff. Your positive feedback is greatly appreciated, and we look forward to providing you with a great experience on your future visits.Sincerely,Hotel Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Guest,Thank you for your excellent rating! We're delighted to hear that you had such a positive experience during your stay. If you have any additional comments or suggestions, please don't hesitate to share them with us. We hope to welcome you back in the future for another great stay.Sincerely,Hotel Manager

6/10 Okay

Julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Dear Julie,I thank you for your stay, and I was disappointed to see the 6-star rating. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time.Sincerely, Hotel Manager

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Guest,Thank you for taking the time to review our hotel. We appreciate your feedback. We're delighted to hear that your overall experience with us warranted an 8 out of 10 rating.We strive to provide a comfortable and enjoyable stay for our guests, and it's great to know that we met your expectations. We would like to understand more about the aspects that led to this rating. If you could provide specific feedback on what we could improve, it would be immensely helpful for us to enhance our services. Your constructive feedback will assist us in making your future visits even more enjoyable. Thank you for choosing our hotel, and we look forward to serving you better in the future.Sincerely,Hotel Manager

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We booked it as a last minute decision. The tub creaks, you only got two towels for 2 adults, no 1 small shampoo and body lotion (thank goodness I always pack extra. They seem to rent rooms for people to live there as well. Have breakfast from Dunkin Donuts or Our Hometown Diner. The coffee was not even tolerable. Was very disappointed.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Susan,We're sorry to hear about the inconveniences you faced during your stay. Your feedback is important to us, and we'll work on improving the amenities and services we provide to ensure a better experience for our guests. Thank you for sharing your thoughts, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Diana

Travelled with partner
Disliked: Amenities, property conditions & facilities
We had a wheelchair bound person. Your small entrance door did not have an automatic button. Getting up to the door was really hard. It was steep and the crack at the curb level was too deep requiring backing over the crack and pulling up the steep incline to a door that opens outward. This made our coming and going really difficult. The continental breakfast was really small. No english muffins eggs or breakfast meat. The only fruit was apples. No bananas? No one at the desk regularly. Vending machines empty in the lobby. I feel like a hotel practically at the entrance of skyline drive should be more enticing.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Diana,We apologize for the difficulties you experienced during your stay, especially with the wheelchair accessibility and limited breakfast options. Your feedback is valuable to us, and we will use it to improve our services and amenities. We apologize for any inconvenience caused and hope you will consider staying with us again in the future.Sincerely, Hotel Manager

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
It was on a pretty busy street, but was quiet inside. The price is reasonably and it was clean.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Susan,Thank you for your feedback and 4 out of 5 ratings. It's great to hear that, despite being on a busy street, the hotel was quiet inside, reasonably priced, and clean. We appreciate your comments, and we hope to host you again in the future.Sincerely, Hotel Manager

6/10 Okay

Jason

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 14, 2023
Dear Guest,Thank you for providing a rating for your experience. If you have any specific comments or suggestions on how we can improve and earn a higher rating in the future, please feel free to share them. Your feedback is valuable, and we strive to provide the best possible experience for our guests.Sincerely,Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the hotel was fine. The room was clean which is a plus. The breakfast area is a bit small, not enough tables (only 3) which made you sit at the couches or take your food to your room. All in all, our stay was good, the beds comfortable.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 12, 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that your stay was good and that the room was clean and comfortable. We apologize for the limitations in the breakfast area, and we appreciate your understanding in finding alternative seating arrangements. Your comments are valuable to us, and we'll continue to work on improving our services.Sincerely,Hotel Manager

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient for walking to shops and restaurants and historic sites. Fresh fruit and yogurt for breakfast would be nice.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Guest,Thank you for your feedback regarding your recent stay. We're pleased to hear that our hotel's location was convenient for you, allowing you to easily access shops, restaurants, and historic sites. We appreciate your suggestion for fresh fruit and yogurt at breakfast. We will consider this for future improvements to our breakfast offerings. Your feedback is valuable to us, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for pet owners
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 9, 2023
Dear Guest,We're delighted to hear that you found our hotel to be a great place for pet owners. Providing a welcoming and pet-friendly environment is important to us, and we're glad you and your furry friend had a positive experience. Thank you for choosing us, and we look forward to welcoming you both back in the future.Sincerely,Hotel Manager

6/10 Okay

Hui-Shu C, Poughkeepsie

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 9, 2023
Dear Guest, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 Good

SIMON

Travelled with partner
Liked: Cleanliness, staff & service
Fairly basic but friendly, conveniently located for entry to Shenandoah NP.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 5, 2023
Dear SIMON,Thank you for your feedback! We strive to provide a friendly and welcoming atmosphere for our guests, and we're delighted to hear that you found our location convenient for accessing Shenandoah National Park. We value your input and look forward to serving you again in the future.Sincerely,Hotel Manager

6/10 Okay

tracy

Travelled with partner
Appreciated it being pet friendly and it’s proximity to attractions. Breakfast is very limited as is the hot water. Was never able to have hot water.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Dear Tracy,We're glad you appreciated our pet-friendly policy and the hotel's proximity to attractions. However, we apologize for the limitations you experienced with the breakfast and the hot water. Your feedback is valuable, and we'll work to improve these areas for a better guest experience. Thank you for sharing your comments, and we hope to host you again in the future with improved amenities.Sincerely, Hotel Manager

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 27, 2023
Dear Robin,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

2/10 Terrible

Chantia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Hotel manager on Sep 28, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start off by saying I have never wtote a hotel review. The first night that we arrived it was very late. I was traveling with my husband and child in one room and older son and friend in another room. When we arrived we went to our room. The first issue was the TV did not work. Figured its late were going to sleep soon we will address that in the morning. The first time we flushed the toilet it clogged. My husband went down stairs to tell them and also advise about the TV. They sent him backnwith a plunger and told him to unplug the TV and plug it back in. We had already tried that and tried different outlets. It didnt work. The next morning I got up to get around. I went to use the hotel hair dryer and when I did that didnt work. I figured out Ill unplug it and use mine that I brought. When I went to unplug it a COCKROACH crawled out of the outlet! The outlet and was cover in roach droppings. I took a video and went down to the front desk. I asked for the manager. Was told he wouldnt be available till after 1:00pm. After 10 minutes of standing at the front desk asking for a refund, a manager, or even the number to cooperate the lady texted the manager. When he called me he told me he could only refund my money if I checked out. Fair enough I didnt want to continue staying at the hotel. When I went back to the desk to get a refund. This was a Friday morning I was told I couldnt get one till the following week.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 27, 2023
Dear Amanda,We are sorry to hear that your stay with us was not up to your expectations. We strive to provide each and every guest with a five-star experience, and we apologize that we were unable to do so during your stay. We take your feedback seriously and have discussed it with our staff. We are addressing the issues you listed, and we hope that you will give us another chance to show you the level of service we are capable of providing. Thank you for taking the time to provide us with your valuable feedback.Sincerely, Hotel Manager

8/10 Good

Khalilah

Travelled with family and small children
Liked: Cleanliness, staff & service
For a Super 8 (years ago even as a broke college student you wouldn’t catch me staying in one) my family was super pleased. Only thing the beds in our room were super hard…an adjustment for sure, but for the amount of time we actually spent in the room not too big an issue.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Sep 22, 2023
Dear Khalilah,Thank you for your feedback. We're glad to hear that your family had a pleasant experience overall. Your feedback is important to us as it helps us enhance the guest experience. We look forward to hosting you again in the future.Sincerely,Hotel Manager

6/10 Okay

Fauna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 23, 2023
Dear Fauna,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 Good

Alan

Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 23, 2023
Dear Alan, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

6/10 Okay

Cathy

Travelled with family
Disliked: Amenities, property conditions & facilities
The room looked pleasant and somewhat modern and the AC was off the charts but there was an electrical problem with the lighting and the plugs. It was clean
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 19, 2023
Dear Cathy,Thank you for your feedback about your stay. We're glad to hear that you found the room pleasant and modern and that the AC was effective in keeping you comfortable. However, we apologize for the electrical issues you encountered with the lighting and plugs. Your comments are important, and we'll work to address these concerns promptly to ensure improvements are made. We appreciate your understanding, and we hope to provide you with an even better experience in the future. Your satisfaction is important to us.Sincerely, Hotel Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
will do it again
Stay was just ok. Is an older motel but very clean with excellent staff. Large room but floor creaked, bathtub drain slow, didn't figure out the tv (roku couldn't find local stations, 3 tables for breakfast area not enough, breakfast selections just barely satisfactory.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 15, 2023
Dear Robert,Thank you for your feedback about your stay. We appreciate your comments about the cleanliness and the excellent staff. We apologize for the issues you encountered with the room's floor, bathtub drain, TV, and breakfast area. Your feedback is valuable and will be used to make improvements. We hope to provide a more satisfactory experience in the future.Sincerely, Hotel Manager

6/10 Okay

Sterling

Liked: Cleanliness
Only average
Small breakfast. The only ice machine wasn’t working
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 15, 2023
Dear Sterling,We apologize for the inconvenience you experienced with the small breakfast selection and the non-functional ice machine. Your feedback is valuable, and we'll work to address these issues to enhance the guest experience. Thank you for bringing this to our attention, and we hope to provide a better stay in the future.Sincerely, Hotel Manager

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 15, 2023
Dear William,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager