Superior Room, 1 King Bed, Non Smoking

Reviews of Red Roof Inn Winchester, VA

2 out of 5
Red Roof Inn Winchester, VA
991 Millwood Pike, Winchester, VA

Reviews

7.4

Good

Rating 10 - Excellent. 268 out of 1003 reviews" "
Rating 8 - Good. 334 out of 1003 reviews" "
Rating 6 - Okay. 213 out of 1003 reviews" "
Rating 4 - Poor. 109 out of 1003 reviews" "
Rating 2 - Terrible. 79 out of 1003 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Guillermo,We're thrilled to hear you enjoyed your stay with us! Thank you for taking the time to share your positive feedback. Should you have any further comments or suggestions, please feel free to contact our management team directly. Your input is invaluable in helping us maintain our high standards of service.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Daniel,We're thrilled to hear you had a wonderful stay with us! If you ever wish to share more about your experience, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

6/10 Okay

Noha

Non smoking room smell like smoke, too much noise in the morning
Response from Manager on Mar 16, 2024
Hello Noha, We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with the team for improvement. We appreciate you bringing this to our attention so that we can address it accordingly.

10/10 Excellent

Marcos

Business traveller
Is okay
Stayed 6 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Marcos,We value your feedback and will use it to enhance our services. We invite you to reach out to our management team to discuss any specific areas of improvement further. Your comments are invaluable in helping us strive for excellence.

4/10 Poor

Carolina

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 28, 2024
Hello Carolina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Justina

I stay her every time I visit my son who attends SU. The staff is always very pleasant, rooms are clean. The beds are not the most comfortable, a little too firm for my taste but overall I’m always satisfied with my stay!
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Justina,We're glad to hear you enjoy staying with us when visiting your son at SU. Your feedback about our pleasant staff and clean rooms is greatly appreciated. We'll make a note about your preference for softer beds for your future visits. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!

6/10 Okay

Patricia

Business traveller
Liked: Cleanliness, staff & service
It’s your basic, no-frills motel. We stayed there three nights amd it was fine. It’s clearly been recently refreshed. No breakfast, which we knew going in. The room was very clean, but there were screw holes in one wall where clearly something had been removed, which was really odd because the paint, bathroom caulking and similar aspects had been redone quite recently, so omitting something like patching those holes is puzzling. Would we stay there again? Probably, though we realize that having breakfast onsite can be convenient, we had no issues with Red Roof.
Stayed 3 nights in Jan 2024
Response from Manager on Feb 9, 2024
Hello Patricia,Thank you for choosing to stay with us at Red Roof! We are delighted to hear that you found the motel to be clean and recently refreshed. We appreciate your understanding regarding the lack of breakfast onsite, and we apologize for any inconvenience caused by the screw holes in the wall. Your feedback is valuable to us, and we will make sure to address this with our team. We look forward to welcoming you back in the future for another pleasant stay.

4/10 Poor

Kimberly

Travelled with family and small children
Disliked: Property conditions & facilities
Shower drain was clogged and toilet wasn't even mounted to the floor.
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Feb 6, 2024
Dear Kimberly,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WINCHESTER VA. We apologize for the shower drain that was clogged and the toilet that doesn't appears to be mounted on the floor. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I will share your feedback with our management team so that they are able to investigate your concerns.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

Matthew

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty room, mold in the shower
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 5, 2024
Dear Mathew,We are sorry to hear your recent experience at the RED ROOF INN WINCHESTER VA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns regarding the lack of cleanliness of the room and that there was a possible sign of mold in the shower We at Red Roof appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Carlos

Stayed 1 night in Jan 2024
Response from Manager on Feb 9, 2024
Hello Carlos,We are thrilled to hear that you enjoyed your stay at our hotel! We strive to provide exceptional service and a memorable experience for all our guests. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back again in the future for another outstanding stay!

6/10 Okay

Michelle

Stayed 3 nights in Jan 2024
Response from Kamaria RediResponse Specialist on Jan 29, 2024
Hello Michelle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Marcel

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Marcel,Thank you for choosing to stay with us! We appreciate your rating and hope you had a pleasant experience during your stay. Should you have any further feedback, we encourage you to reach out to us directly so we can address any concerns. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

ariv

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello ariv,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

VICKI L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on Dec 31, 2023
Hello Vicki, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 Excellent

Vicki

Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 26, 2023
Hello Vicki, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING!!!!
Stayed 3 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Corey,Thank you for taking the time to provide your feedback. We regret to hear that your experience fell short of your expectations. We value your input and will use your comments to improve our services. Please feel free to reach out to our management team directly to discuss your concerns further.

6/10 Okay

Verified traveller

Liked: Cleanliness
The room had a STRONG smell of new flooring. Also whenever the heat came on it sounded like a bus passing by.
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on Dec 7, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WINCHESTER VA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the strong foul odor you had encounter with and the loud noise that came from the heating system once its on. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will take your comments into consideration to make changes to improve our customer experience. Thank you for your feedback, we will take this into consideration to improve our facilities.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on Dec 5, 2023
Hello Kimberely, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, clean room.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Kevin,Thank you for your feedback! We appreciate your positive comments regarding the cleanliness of our rooms. Our team strives to maintain a high standard of cleanliness for all our guests. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Erin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are infested with cockroaches
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 28, 2023
Dear Erin, Thank you for leaving a review regarding your recent visit to RED ROOF INN WINCHESTER VA. We were saddened to read that you had a less than pleasant experience due to the insects reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Linton Red Roof Management RediResponse Specialist

10/10 Excellent

Wenkai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 28, 2023
Hello Wenkai,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Poor

John, Arrington

Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 21, 2023
Hello John,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 Terrible

Joel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is unsafe black mold in rooms or a chemical smell like roach spray and bedbugs
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Joel, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

John

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 21, 2023
Hello John,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Poor

Larry

Stayed 1 night in Nov 2023
Response from Manager on Dec 10, 2023
Hello Larry,We appreciate you choosing our hotel for your stay. We apologize if there were any issues during your visit. We encourage you to reach out to us directly with any specific feedback you may have, as we strive for continuous improvement. We value your input and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Margaret

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 20, 2023
Hello Margaret,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 Good

Jean

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Pests
The bed was really comfortable and the room itself was good. The problem is the roaches.
Stayed 7 nights in Nov 2023
Response from Manager on Nov 19, 2023
Hello Jean,Thank you for taking the time to share your experience with us. We're pleased to hear that you found the bed comfortable and enjoyed your room. We apologize for any inconvenience caused by the presence of roaches. Our team is dedicated to maintaining a high standard of cleanliness, and we will address this matter promptly.

6/10 Okay

Stephanie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Would recommend, just know what you're getting
It was an overall good stay and a great one for the price. However, the linens were stained and there was a burn hole in the comforter. The general appearance (the previous statement notwithstanding) was clean and comfortable.
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Stephanie,Thank you for your feedback on your recent stay with us. We're glad to hear that you had an overall good experience and found our hotel to be clean and comfortable. We apologize for any inconvenience caused by the stained linens and the burn hole in the comforter. We appreciate you bringing this to our attention and will share your comments with our team for further improvement.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Margaret,Thank you for taking the time to write a review of your recent stay. We appreciate your feedback and are glad you rated your experience so highly. We strive to provide exceptional service to all our guests and it is great to hear that we met your expectations. We hope to welcome you back in the future for another fantastic stay.

2/10 Terrible

Daniel

Disliked: Cleanliness
There were roaches in our room.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 14, 2023
Dear Daniel,I appreciate you sharing your feedback following your stay at the RED ROOF INN WINCHESTER VA. I was saddened to read that your stay fell short of your expectations due to the insects you reportedly saw in your room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience encountered during your stay. We value all guest comments and will use them to improve our services in future.

8/10 Good

Trevor

Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Trevor, Thank you for choosing our hotel for your stay! We appreciate your positive rating and we hope you had a great time with us. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We value your input and always aim to improve our services. We look forward to welcoming you again in the future!

10/10 Excellent

lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good experience for a one night late arrival & early departure stay. Thanks
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello lynn,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a positive experience, even though it was a short one. We appreciate your kind words and hope to welcome you back in the future for a longer stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean rooms. Not that walkable.
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Andrew,Thank you for staying with us and for your feedback. We appreciate your compliments on our convenient location and clean rooms. However, we apologize if you found the hotel to be less walkable. We appreciate your input and will certainly take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Dear Guest,Thank you for taking the time to share your exceptional experience at our hotel! We strive to provide the highest level of service and it's wonderful to hear that we exceeded your expectations. We truly appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Dennis

Liked: Staff & service
Adequate.
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Hello Dennis,Thank you for taking the time to provide your feedback. We appreciate hearing from our guests and apologize if we fell short of your expectations. Please feel free to contact our management directly so that we can better understand your concerns and work towards improving our services.

8/10 Good

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean and attractive. negatives, no hair dryer, no box of tissues, show bars missing.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Philip, Thank you for choosing our hotel and leaving a review. We're glad to hear that you enjoyed our convenient location and found the property clean and attractive. We appreciate your feedback regarding the amenities. While we strive to provide a comfortable stay, we would like to apologize for any inconvenience caused. Your comments will be shared with the management team for future improvements. Thank you for bringing this to our attention.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello Sharon,Thank you for sharing your experience with us. We regret any inconvenience you may have encountered during your stay. We value your feedback and will use it to improve our services. If you have any further concerns, please feel free to contact our management directly. We appreciate your understanding.

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Deepak,Thank you for taking the time to rate your stay. I’m pleased to learn that your stay was enjoyable seeing that perfect 10 rating. We appreciate you and humbly request a return visit.

10/10 Excellent

Donna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, pet friendly, places to walk pet, quiet. What I didn't like, although access to interstate was great, getting easily to places to eat were difficult because of traffic pattern o.Time of day would affect it too.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Donna,Thank you for choosing our pet-friendly hotel and for taking the time to share your experience. We're glad you liked the easy access and the quiet environment. We understand that traffic patterns may have posed a challenge in reaching nearby dining options. We appreciate your feedback and will take it into consideration for future improvements. Safe travels and we hope to welcome you again!

2/10 Terrible

Steven

Stayed 1 night in Oct 2023
Response from Manager on Nov 19, 2023
Hello Steven,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 Poor

Mayerling

Travelled with family
Disliked: Cleanliness, amenities
This hotel is dirty period. Bathroom, tables and floor. I walked in my socks for 2 seconds to grab my other pair of shoes and socks were black. Never again! We left at 6am just to get out of there.
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Mayerling,We apologize for the cleanliness issues you encountered during your stay. This is not up to our standards and we will address this with our housekeeping team immediately. Thank you for bringing it to our attention.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Wayne,Thank you for your kind words! We take great pride in maintaining a clean and peaceful environment for our guests. We hope to welcome you back soon!

8/10 Good

Xiaoyong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and easy access.
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Xiaoyong,Thank you for your feedback! We're glad you found our hotel's location convenient. We hope to welcome you back soon!

4/10 Poor

clyde

Stayed 2 nights in Oct 2023
Response from Manager on Oct 27, 2023
Hello clyde,Thank you for your positive rating! We're glad to hear that you enjoyed your stay at our hotel. We hope to welcome you back soon for another great experience.

10/10 Excellent

Sean

Stayed 3 nights in Oct 2023
Response from Manager on Nov 14, 2023
Hello Sean,Thank you so much for taking the time to share your positive experience with us! We are delighted to know that you had a fantastic stay at our hotel. Your satisfaction is truly important to us, and we appreciate your kind words. We hope to welcome you back in the future for another memorable stay.

4/10 Poor

Dennis K

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs in the bathroom Bugs the next morning on table
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Dennis K,We apologize for the inconvenience caused by the bugs. I assure you we have regularly scheduled pest control treatments and will investigate and treat promptly if anything is found. If you would like to discuss this further, please reach out to us. We strive to provide a great experience for every guest and hope to have a chance to serve you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like that had to wait till get in room after 5pm
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello John,We apologize for the delay in checking you into your room. We will do our best to ensure a smoother check-in process in the future. Hope you give us another chance.

10/10 Excellent

Thomas, Parma Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in good condition and the rooms looked to be recently remodeled and well cleaned. The beds were reasonably comfy but they could’ve used some fluffier pillows. The hotel staff were very nice and I liked the in room coffee maker and the area was pretty quiet for being right next to the highway. Definitely recommend and will stay again if in the area.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Thomas,Thank you for your kind review! We appreciate your feedback about the pillows and will take it into consideration. We're glad you enjoyed your stay, including our convenient location and friendly staff. We look forward to welcoming you back in the future!

6/10 Okay

Ann

Business traveller
Disliked: Room comfort
Meh
The check in was very slow, >30 min. The tub was super slippery with no hand rail, slick sides, very uncomfortable. "Continental breakfast" means coffee and yogurt, apple juice, orange juice not working.
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Ann,I apologize for the inconvenience during the check-in process. Thank you for bringing the issues with the tub to our attention. We appreciate your feedback regarding the breakfast options and we will strive to improve.