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The Old House At Home – Avis

5 out of 5
The Old House At Home
Summer Lane, Burton, Chippenham, England

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 155 avis sur 250." "
Note de 8 – Bien, d’après 73 avis sur 250." "
Note de 6 – Acceptable, d’après 13 avis sur 250." "
Note de 4 – Médiocre, d’après 6 avis sur 250." "
Note de 2 – Terrible, d’après 3 avis sur 250." "

9,4/10

Propreté

9,0/10

Service et personnel

9,0/10

Commodités

9,2/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 – Acceptable

Tony

Points forts : Propreté, service et personnel
Séjour de 2 nuits en mars 2024

8/10 – Bien

GEMMA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely
Séjour de 2 nuits en février 2024

8/10 – Bien

GEMMA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely
Séjour de 1 nuit en février 2024

10/10 – Excellent

Niamh

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Ali

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay.
Our stay at this lovely pub was fabulous, the service from the staff was amazing and they were just everything you could want. The room was warm and comfortable and the shower room was lovely too.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

TANIA

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was fine for our one nights stay. It was on a busy road so quite noisy got woken early
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Graham

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Reservations a répondu le 1 déc. 2023
Many thanks for your review

10/10 – Excellent

Deb

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2023
reservations a répondu le 19 nov. 2023
Many thanks for your review

10/10 – Excellent

Callum

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had an amazing stay for two nights with our little pug too. Food was awesome staff were super helpful and friendly great atmosphere. Would highly recommend we very much look forward to coming back.
Séjour de 2 nuits en octobre 2023
REservations a répondu le 1 nov. 2023
Many thanks for your comments

10/10 – Excellent

Terence

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
REservations a répondu le 1 nov. 2023
Many thanks for your comments

4/10 – Médiocre

Leanne

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
After trying to contact the venue to speak to someone, i have still not had any response. I booked for a 2 night stay and my parents also had a room booked for a family wedding. The first night we had a lovely meal in the restaurant, absolutely cannot fault the food and wait staff. However both rooms were dirty. Mum and Dads room was a bit dusty, mine was really dirty. Every surface covered in dust, pulled the bedside table out to plug my phone in, it looked like hadn't been cleaned in a long time and after taking a shower, i walked into the bedroom and my feet were dirty. I hardly slept the first night, i was wheezing and sneezing all night and the security light outside kept coming on outside. The next morning I was going to speak to someone however the housekeeper started coming round the tables at breakfast. We mentioned the issues and she said she hadn't gotten around to deep cleaning my room yet, she had only done the first 3 and on her own, close to retirement and nearly crying when we said the room was dirty. She was super helpful in making sure my parents room had a good clean that day. I had to move rooms whilst getting ready for the wedding which wasn't ideal but the second room was at least cleaner. It was a very expensive treat and no one from the restaurant has contacted me. The restaurant was also very dusty.
Séjour de 2 nuits en octobre 2023
Reservations a répondu le 1 nov. 2023
Many thanks for your comments, and sorry to read of your experience. We will pass this onto the management

8/10 – Bien

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent cabin style rooms with great walk in showers, however, the rooms were difficult to excess while carrying luggage or for the disabled.
Séjour de 1 nuit en septembre 2023
Reservations a répondu le 26 sept. 2023
Many thanks for your review

10/10 – Excellent

Petronella

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
What a beautiful place - home from home
Séjour de 2 nuits en septembre 2023
Reservations a répondu le 19 sept. 2023
Many thanks for your review

10/10 – Excellent

Judith

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We had a lovely time at this venue. It was extremely comfortable and clean. The staff were friendly and very helpful. We were really impressed Thank you!
Séjour de 2 nuits en août 2023
Reservations a répondu le 11 sept. 2023
Thank you for your kind comments

4/10 – Médiocre

Jane

Séjour de 1 nuit en août 2023
Reservations a répondu le 10 août 2023
Hello Jane, Thank you for taking the time to write. Can you let us know what happened during your stay?

10/10 – Excellent

Jane

Séjour de 1 nuit en août 2023
Reservations a répondu le 6 août 2023
Thank you for your review

10/10 – Excellent

Scott

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A must for a stop over
Great little retreat and excellent food and friendly staff
Séjour de 1 nuit en août 2023
Reservations a répondu le 6 août 2023
Many Thanks for your lovely review

10/10 – Excellent

Anders

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Country value
Very nice hotel in the country. We enjoyed everything.
Séjour de 1 nuit en juin 2023
Reservations Team a répondu le 23 juin 2023
Thank you for your review. We are pleased to hear that you had an enjoyable stay with us.

8/10 – Bien

Chona

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly staffs. Quiet environment. I like the room and welcome stuffs. Good space.
Séjour de 2 nuits en juin 2023
Reservations Team a répondu le 17 juin 2023
Thank you for your review. We are pleased to hear that you had an enjoyable stay with us.

10/10 – Excellent

Neil

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good food and accommodation. Helpful and friendly staff and only 5 minutes away from Castle Cone circuit.
Séjour de 1 nuit en mai 2023
Reservations Team a répondu le 17 mai 2023
Thank you for your positive review. We are pleased to hear that you had an enjoyable stay with us. We hope to welcome you back to the hotel soon

10/10 – Excellent

Jo

Séjour de 2 nuits en mai 2023
Reservations Team a répondu le 26 mai 2023
Thank you for leaving a very positive review. We hope to welcome you back to the hotel.

10/10 – Excellent

Paul, Tunbridge Wells

Séjour de 1 nuit en avril 2023
Reservations Team a répondu le 12 mai 2023
Thank you for your positive rating. We hope to welcome you back to the hotel soon.

10/10 – Excellent

Carolin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely place, clean, stylish and spacious rooms with great rainfall shower. Pub serves one of the best Roasts
Séjour de 1 nuit en avril 2023
Reservations a répondu le 12 avr. 2023
Thank you for your review. We are delighted to hear that you enjoyed your stay with us.Kind Regards

10/10 – Excellent

Uddipan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very Good Stay
Thoroughly enjoyed our stay in the hotel. Room was very good. The bar served good drinks and the food was also very tasty.
Séjour de 2 nuits en février 2023
Reservations a répondu le 12 avr. 2023
Many Thanks for your review. We are delighted to hear that you enjoyed your stay with us.Kind Regards

2/10 – Terrible

Shelley

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Unclean, poor parking and lots of stairs to room
It was so awful that we didn’t stay!!! We arrived and there was no where to park and the girl at the desk said she didn’t know how to check anyone in and could I wait for the manager, the manager’s solution to parking was that someone from the bar would probably leave in the next hour! How can you have a hotel with no parking and it was on a busy road and there was no parking anywhere around. We drove up and down. Eventually there was a parking spot which another car then tried to take and I had to stop them. We then found that we had to climb two external flights of steps that we had not know about, this wasn’t in the hotel information. We would not have booked had we known this as our dog has a heart condition. The hotel whilst stating it is dog friendly has no areas where dogs can do their business. No the room… well I cried, it was dirty, I picked up the blanket across the end of the bed and ended up with a dusty powdery film left on my hands, there was dogs hair in all the nooks and crannies where it had not been cleaned sufficiently. It made my skin crawl. I didn’t bother complaining at the time because I was too upset, I just handed the key back and left. £209 down the drain! I also didn’t stay long enough to take photos. This is not a standard I would expect from Hotel.com Very unhappy customers.
Séjour de 2 nuits en mars 2023
Reservations Team a répondu le 7 avr. 2023
Thank you for your review. I have passed your feedback on to the team for investigation

8/10 – Bien

Emma

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was great service food a room were fabulous but I fear my car got bashed in the car park I have no proof no cameras bit I did have white paint/ chalk and the car was cleaned that morning so there was no damage then. Can’t blame anyone other than the person who hit it and did not report it. Slightly put a dampener on the trip bit I can’t blame the pub and staff such a lovely little spot, food was great a real comfort pleaser.
Séjour de 1 nuit en mars 2023
The Old House at Home a répondu le 25 mars 2023
Thank you for your feedback, and ever so sorry this happened

10/10 – Excellent

Gary

Séjour de 1 nuit en décembre 2022

6/10 – Acceptable

Surendra

Voyage d’affaires
Points forts : Propreté
Points faibles : Service et personnel
Séjour de 3 nuits en novembre 2022
Reservations a répondu le 19 déc. 2022
Thank you for taking the time to write a review.

10/10 – Excellent

Brett

Séjour de 2 nuits en novembre 2022
Reservations a répondu le 19 nov. 2022
Thank you for your review

8/10 – Bien

Neil

Séjour de 1 nuit en novembre 2022
Reservations a répondu le 19 nov. 2022
Thank you for your review

10/10 – Excellent

Nick

Séjour de 1 nuit en octobre 2022
Reservations a répondu le 1 nov. 2022
Thank you for your feedback

10/10 – Excellent

Shelly

Séjour de 1 nuit en septembre 2022
Reservations a répondu le 1 nov. 2022
Thank you for your feedback

10/10 – Excellent

Margaret

Séjour de 1 nuit en septembre 2022
Reservations a répondu le 1 nov. 2022
Thank you for your feedback

10/10 – Excellent

carol

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It is as good as the reviews say
This was not what I expected - the rooms are really good and the walk in shower the best I have stayed in ! I thought they would be in the main building but they are out the back, and it is so much quieter there than it would have been above the bar/restaurant . Food awesome and the staff are very helpful and friendly. The rooms are a bit of a "climb" up stone steps though, so not great for my mum who walks with a stick..but once up there... it was grand. Also - the floor is very hard. I broke my phone when it fell.. but it looks great :) phone not so much .... :)
Séjour de 1 nuit en septembre 2022
Reservations a répondu le 1 nov. 2022
Thank you for your feedback

10/10 – Excellent

Brenda

Séjour de 1 nuit en août 2022

10/10 – Excellent

Steve

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2022

10/10 – Excellent

Jordan

Séjour de 1 nuit en août 2022

10/10 – Excellent

Howell

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Castle coombe visit
Only stayed for one night arrived at 3.15 in room by 3.20 Lovely room bright and very clean Hadd s meal in the pub and it was excellent and the young woman whovwas running bar and serving meals was very friendly and helpful An excellebt stay and close to castle ccombe
Séjour de 1 nuit en août 2022

10/10 – Excellent

james

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very clean and comfortable. Very nice food
Séjour de 1 nuit en août 2022
Reservations a répondu le 15 août 2022
Thank you for your kind words. We are delighted to hear you enjoyed your stay.

8/10 – Bien

Mark

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2022
Reservations - Old House At Home a répondu le 28 juill. 2022
Thank you for your review

8/10 – Bien

David

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2022
Reservations - Old House At Home a répondu le 28 juill. 2022
Thank you for your review

10/10 – Excellent

james

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very nice rooms, friendly staff, Food very good
Séjour de 4 nuits en juillet 2022
Reservations - Old House At Home a répondu le 25 juill. 2022
Thank you for your review, we are delighted to read this and are so happy you had a great stay with us We look forward to welcoming you back soon

10/10 – Excellent

Alan

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was Home from Home. First Class service.
The whole place was clean, tidy and well thought through. All for the benefit of the visitors to the establishment. The staff were friendly, obligingly helpful. I felt I was the most important person there. A big well done to Amy and the team.
Séjour de 2 nuits en juillet 2022
Reservations - Old House At Home a répondu le 19 juill. 2022
Thank you for your review we are delighted to hear you had a great stay with us and we have shared this great feedback with the team We hope to welcome you back soon

10/10 – Excellent

roy

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great time
Lovely and very friendly food good people are realy friendly staff friendly could not ask for a better place to stay
Séjour de 2 nuits en juin 2022
Reservations - Old House At Home a répondu le 8 juill. 2022
Thank you for your review We are delighted to hear you had a fantastic stay with us and we hope to welcome you back soon

10/10 – Excellent

Lee

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great food, nice rooms
Amazing food so compliments to the chef, would suggest opening slightly earlier for breakfast for those having to go into work
Séjour de 1 nuit en juin 2022
Reservations Team - Old House At Home a répondu le 25 juin 2022
Thank you for your review, this has been shared with the team on site Kind regards

10/10 – Excellent

Anthony

Séjour de 1 nuit en juin 2022
Reservations Team - Old House At Home a répondu le 25 juin 2022
Thank you for your review

10/10 – Excellent

Marc

Séjour de 1 nuit en mai 2022
Reservations - Old House At Home a répondu le 4 juin 2022
Thank you for your review

10/10 – Excellent

Quanhua

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good service, clean and especially food. It is not very convinient for tourist without own car
Séjour de 1 nuit en mai 2022
Reservations - Old House At Home a répondu le 13 juin 2022
Thank you for your review, We hope to welcome you back soon

8/10 – Bien

John

Séjour de 2 nuits en mai 2022
Reservations Team - Old House at Home a répondu le 23 mai 2022
Thank you for your feedback

8/10 – Bien

Fernando

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2022
Reservations Team - The Old House At Home a répondu le 21 mai 2022
Good afternoon, Thank you for your feedback, We hope to welcome you back soon Kind regards