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Reviews of The Angel Hotel

2.5 out of 5
The Angel Hotel
47 High Street, Swindon, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 135 out of 294 reviews" "
Rating 8 - Good. 112 out of 294 reviews" "
Rating 6 - Okay. 29 out of 294 reviews" "
Rating 4 - Poor. 10 out of 294 reviews" "
Rating 2 - Terrible. 8 out of 294 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Oliver, Bromley

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Darrin, ascot

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were very helpful and pleasant - Bathroom was a little tired - cracked tiles on floor,
Stayed 4 nights in Apr 2024

8/10 Good

Mark

Liked: Property conditions & facilities
Convenient and quiet for the most part.
Stayed 3 nights in Mar 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023

6/10 Okay

Nicholas

Stayed 1 night in Nov 2023

4/10 Poor

David

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
No heating in the room at all, this following same problem last week for my stay at these premises! Reported to staff that assured me problem had been fixed, plainly not!! this together with being charged £14 for breakfast...not good!
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the most up to date but was a good nights rest and lovely pub atmosphere
Stayed 2 nights in Nov 2023

10/10 Excellent

Lucinda

Stayed 1 night in Nov 2023

6/10 Okay

Glenn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Edward

Stayed 3 nights in Nov 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Antanas

Stayed 1 night in Oct 2023

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were excellent and the staff were helpful and friendly! Also, it was a very reasonable price.
Stayed 1 night in Oct 2023

10/10 Excellent

Edward

Stayed 2 nights in Oct 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time staying the night in this cosy hotel/bar. One of the staff members, I recall her name being mya gave us excellent info on what to do around the area and had amazing energy making the place feel even more comfortable than it already was
Stayed 1 night in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, good bathroom, friendly welcome and service, soft duvet and sheets, large bath sheets, only downsides we're a sagging mattress which was quite uncomfortable and shouting people in the courtyard at 4am for about an hour who were not guests of the hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

JOHN

Stayed 1 night in Aug 2023

10/10 Excellent

Johm

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice can get very noidy Fridays and Saturdays but as its a bar its understanding. The staff are really nice the rooms are fine but need more chairs in there and a small fridge is ideal. Best bathrooms than 5 star hotels
Stayed 1 night in Jul 2023

8/10 Good

Susan

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

6/10 Okay

MALCOLM

Stayed 1 night in Dec 2022

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay again.
Lovely room, great pub and food, had a lovely stay, thank you.
Stayed 1 night in Nov 2022

6/10 Okay

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room itself was a distance from the entrance. Shower did not work and when someone in the adjoining room used water it could be heard and then took a while to go silent once more.
Stayed 1 night in Nov 2022

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

4/10 Poor

Iain

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This hotel appears to have forgotten that customer service is important: - Expedia website says there is onsite parking - they have built on that so this is not available - web site says that restaurant is open until 8pm - I arrived at 7:30 and was told that the kitchen was closing (admittedly they did say if I ordered quick they would do dinner) - after dinner I asked for a coffee and was told machine had been cleaned so there was no coffee available - I had been given a key ring with 2 keys, so I assumed one was for the room and the other for a door into the building. I went out and when I came back I couldn't find a door I could open, eventually I found an emergency exit that was not closed so got back in there! - you have to order breakfast the night before with a time, however the food did not come until 20 minutes after the time - they start at 8:00 and it appeared that everyone was waiting for breakfast by 8:00, its a bit late for a weekday start. I must say that the breakfast was great, a nice freshly cooked breakfast, even the scrambled egg was lovely which is very rare.

10/10 Excellent

nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean accommodation. Great rooms and really comfortable beds. Great breakfasts and friendly staff
Stayed 1 night in Sep 2022

8/10 Good

Lyndon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Stayed 1 night in Sep 2022

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Let down by untrained staff
The Angel, like many obviously suffer from a lack of trained staff. Its tge first time i have ever irdered a bottle if wine which i had to open myself. I was over charged for the meal also. The room had no remote for tge tv, no spoon to stir your tea or coffee and no wifi code information or indeed any information in the room such as check out time, muster points, room service, menu or the fact that they stop serving food at 8pm. Its a shame, as the room and the venue are very tadtefully done.
Stayed 1 night in Sep 2022

8/10 Good

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Breakfast
Hotel Very good, I have to say though fabulous breakfast, best I’ve had for a very long time….
Stayed 1 night in Sep 2022

8/10 Good

Mr DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had email about breakfast being at 0800 but was informed that it was delayed till gone 0900. Had to leave for work before that but no offer of re-fund ;-( No food after 2pm on Sundays, thankfully there is somewhere else to eat. But even bar was closed by 8pm Reluctant to give wifi code.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for anyone looking for accommodation in or around RWB. The manager and staff are all fantastic and the breakfast each morning was really good. Location is on the main High Street, so only steps away from local shops.
Stayed 2 nights in Aug 2022

8/10 Good

Alexander

Stayed 1 night in Aug 2022

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will use again
Really nice room. Clean and comfortable. The staff are really friendly. Good choice of drinks and the food is amazing
Stayed 3 nights in Jul 2022

10/10 Excellent

Andrew

Stayed 2 nights in Jul 2022

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Angel - Great place to stay
I really enjoyed our overnight stay . This pub is surprisingly big wirh loafs of outdoor seating, with some undercover. Food was good , had an evening meal and breakfast . Room was spacious and comfortable . The staff were very nice too!
Stayed 1 night in Jul 2022

8/10 Good

Nik

Travelled with group
Liked: Cleanliness, staff & service
Room 4 noisy plumbing. Good food, and cheerful and helpful team. Stuff in corridors though undermined the tidiness.
Stayed 1 night in Jun 2022

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtyard room, spacious, quiet, very comfy bed, good shower. Nice breakfast. Friendly staff.
Stayed 1 night in Jun 2022

10/10 Excellent

Susan

Stayed 1 night in May 2022

8/10 Good

Verified traveller

An overpriced stay
Enjoyed the bar experience with a nice atmosphere and good beer. Friendly staff with a warm welcome. The room was tired and in need of refurbishment. Felt it looked very dowdy. Average breakfast.
Stayed 1 night in May 2022

6/10 Okay

Sharon

Travelled with family
Poor
Check in was good. Rooms were basic but adequate for an overnight stay.Not up to Premier Inn standard. Bathroom floor tile grouting was very bad in both rooms. Breakfast was a fiasco. We were not informed we had to order what we wanted the night before. There was only one member of staff serving breakfast who was stressed. We were asked if wanted full English and not given any other options. We had to ask for juice, tea and coffee. This was brought in individual cups. We asked for cereal and we’re told there was cornflakes or crunchy nut cornflakes. We ordered two cornflakes but crunchy nut cornflakes arrived after the cooked food. When we asked for more coffee we were told he hadn’t got any left! This was with at least another hour of service due. We spoke to a lady at reception and explained we were very disappointed. She turned out to be a housekeeper . She was very nice and went and got the manager. He was very offhand and said they were not doing breakfasts anymore as it was too much hassle and refunded the cost of our three breakfasts. We were not impressed by him. However the housekeepers were very pleasant and helpful. We warned other family members who were staying at The Angel the following night about our experience. Some had stayed there previously and were opting out of breakfast as it was too slow. So it wasn’t just an off day that we experienced! Overall it was ok for an overnight stay but not one We would like to repeat.
Stayed 1 night in May 2022

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Angel offers an excellent standard of service all round. The rooms were comfortable, clean and modern and the breakfast was superb. We did not dine in the evening. A would highly recommend as it provides great value
Stayed 1 night in Apr 2022

10/10 Excellent

Duane

Stayed 1 night in Apr 2022

10/10 Excellent

Brian

Stayed 1 night in Apr 2022

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022