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Reviews of Madison Hotel

Madison Hotel
Oxford Road, Stratton St Margaret, Swindon, England

Reviews

6.4
Rating 10 - Excellent. 9 out of 38 reviews" "
Rating 8 - Good. 9 out of 38 reviews" "
Rating 6 - Okay. 5 out of 38 reviews" "
Rating 4 - Poor. 9 out of 38 reviews" "
Rating 2 - Terrible. 6 out of 38 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Julie, Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Very comfortable beds. friendly staff made the stay perfect.

2/10 Terrible

Disgruntled, Dorset

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
High speed trains past your window
This must be the worst hotel I have ever stayed in! High speed trains go past your window every 10 minutes...ALL NIGHT. Wallpaper pealing hower water fluctuates temperature. NO AIR CON!!! Need to have windows open so noise is worse. Food not up to scratch...meringue in Eton Mess I had so hard it was like chewyy toffee..... When I mentioned this to reception she said it was a noisy hotel.....basically did not care. To cap it all before 9am giant grasscutter outside to wake you up yet again. Made Fawlty Towers look good!

2/10 Terrible

D Miller, Barrow in Furness

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Funeral Stay
Absolute disgrace....extremely dirty. The room we got had a hole in the ceiling where there had been a leak. Rotten skirting boards and we asked to be moved when we found toenail clippings on the floor. Complained at reception and emailed hotel direct but still no response!! This place is falling apart and no way worth the 53 per night we payed. We didnt even stay the second night!

4/10 Poor

RB, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
One of the worst hotels I've ever stayed in. Awful room, no hot water in the morning. Would never stay here again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired and in need of a lot of investment
The hotel is ideally situated and that's about as good as it gets really, its very tired, hardly anything worked in my room wallpaper coming off the walls, hairdryer had on tube on it! non of the furniture matched old ear buds on the floor! bed to be fair was comfy and linen was clean didn't eat there so can't comment, will I be staying again? ... No!

6/10 Okay

james bailey

Liked: Staff & service
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
should you find yourself in Swindon.......
Should you, by some misfortune, find yourself in Swindon, this is a great option. For some reason a twin was cheaper than a double. But the room was good, clean and comfy (perhaps a little old fashioned). Basically this is a great place to stop if you are travelling, broken down or on business. Its not going to blow yiu away, but its perfect fir what it is; a stopover. It has a decent pub underneath, the rooms are nice, its peaceful.

4/10 Poor

Sean, M

Disliked: Staff & service, property conditions & facilities
Not that cheap and not that cheerful.
Basic bed and breakfast hotel with no frills. Saying that breakfast was above average, good bacon and soft eggs.

6/10 Okay

Verified traveller

10/10 Excellent

garry lock, swindon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great locarion
Excellent

10/10 Excellent

garry lock, swindon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy beds
Great stay,usually cant sleep when in away but no problem here,great room

8/10 Good

sara, Redditch

Liked: Cleanliness, property conditions & facilities, room comfort
room good nice food
Nice hotel for business stay, close to main dual carriage ways

4/10 Poor

ANDY, Hereford

Disliked: Cleanliness, property conditions & facilities, room comfort
DISAPPOINTING
VERY DISAPPOINTING AND WELL OVER PRICED AT £49, THE 3RD ROOM OFFERED US WAS JUST OK STAFF WAS OK, FOOD WAS JUST WARM WHEN PLACED ON TABLE AND REMINDS ME OF MOTORWAY FOOD, HOW CAN YOU SPOIL FULL ENGLISH

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
On the tin..

8/10 Good

Mrs P. Baldam, County Durham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Our stay was very pleasant, the hotel does need refurbishing but as we understand from the reviews we read before going there is new management in position so we would expect some work to be done soon. The staff were polite and very helpful, the food was excellent, the room a good size and despite being next to a main road, there was no noise. For a three star hotel, it was excellent value for money when compared with other hotels in the area. We recommend it for anyone. However there is no lift.

4/10 Poor

Alan, Cheshire

Liked: Staff & service
Disliked: Property conditions & facilities
Tired
This hotel is conveniently situated just off A419. This suited us because we were travelling to Wiltshire the following day.Our room was a little bit small but adequate and clean. In the evening we went for a meal, but were disappointed by the food and there were only one other group of 3 dining.We returned to our room for the night,but found it too warm even with radiator turned off as the feed pipe was still red hot. Next morning breakfast would have been ok if not having been kept warm for ages and dried up, and we were the only people eating. I dont think they had many guests staying which is perhaps an indication of the hotels reputation. This hotel could be amazing if a little money and time was spent on it. As it stands, I dont think it will survive for much longer, which is a shame. Staff were good,but this did not compensate for all the other shortfalls.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Room as big as a shoe box!
Only had a night here, room so small and too hot as couldn't open the windows very far. Glad it was just one night

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casual and welcoming
Had a really nice stay here the other night. Checked in by a friendly member of staff and she helped with some directions around town. Our room was nice and warm with a comfy bed. Nice laid back atmosphere and good facilities.

10/10 Excellent

h, birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel , close to shopping centre

10/10 Excellent

h, birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel , close to shopping centre

8/10 Good

Verified traveller

Disliked: Cleanliness, room comfort
Short stay
Check in was ok and and reasonably quick. But don't turn up too early or you will have to wait. Little aged and tired but the overall cleanliness of public rooms seemed to be ok. Room facilities were ok. Bed was firm, and the cleanliness of the bathroom was a little poor, especially in the bath/shower area. Bar had run out of bitter and Guinness on the first night, pleasant sitting area though. Dining room was fairly comfortable and staff were pleasant. Evening dinner was good, maybe a little limited on choice if you are staying more than 3 nights. Breakfast was good, plenty of choice. (Self service). Check out was fine, although I was going to be charged twice until a senior receptionist stood in and sorted it out. Overall OK.

8/10 Good

Acelynn, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access from M4
Large car park just off main road to M4 J15 so very good location. Room was good size with free internet and the breakfast was good. The evening meal food selection was limited but OK for a 3 star hotel.

8/10 Good

Dave, Lowestoft

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel with large car park
reception staff very helpful as we were on motorcycles and they asked us to park close to the hotel for better security. Super value rooms, but food a bit pricey.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location ok but close vacinity to police station
Average hotel, ground floor room this time which was better for me as am a smoker. Fire alarm sounded just as I was about to step into bath. No warning of test scheduled so wasnt sure if it was test or real.

6/10 Okay

Jade, Wales

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Get what you pay for
Staff were helpful. Bathroom needed a good clean. House keeping knocking on door at 8.30am seemed a tad bit early

10/10 Excellent

liz, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for overnight stop en route
helpful staff nice simple room but clean and efficient hotel

2/10 Terrible

Loz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
I would nopt recommend this hotel to anyone. The outside is in need of complete clean up and inside was worse. Rooms were not cleaned ,dirty bathroom floors, net curtains were literally black, heavily stained carpets in rooms and thorough out whole hotel,beds were completely worn out and like sleeping on a board. Breakfast was outraguosly priced, food area was not clean, run out of eggs and bacon had to keep asking staff for normal breakfast supplies and then charges £12.95 per head for this when questioned that it was outgragoues over priced they said if you book at check in it is idscounted to £6.50 per head and pointed out that perhaps they should train their staff to tell you that at check in. Don't stay here!

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Business Stay
Room very comfortable and newly furnished. Charming, helpful staff. Out of town location with nowhere to walk to except Sainsbury's across busy dual carriage way. Free Nuffield Health membership was a bonus. Good value for money. I will staty agian.

4/10 Poor

Gordon, essex united kingdom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not if you can help it
This hotel has changed names several times, clearly because its in decline, no wonder! it hs a run down air about it, and most of the staff appeared unmotivated and frankly idle. Breakfast was awfull and the dinning room was full of uncleared tables and staff chatting!. Our room had dirty walls and the toiletries were half full, nothing a refill and a wipe of the walls would not have made a 100% better, but as i said the staff seemed unmotivated. shame really as all thy are doing is sealing their doom....

2/10 Terrible

Jeff, Bristol

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not eat in the resaurant
Terrible service and bad food. After ordering a chicken sandwich and fagots and mash from the lunch menu, were told they had no chicken or fagots. On choosing a jacket potato instead found it was stone cold, returned it to be brought another cold one. What has happened to basic food practice of using a food thermometer to make sure not only that food is cooked but safe to eat? Not happy at all I asked this of the guy at the bar, only to be told that they don't even have a microwave in the kitchen!! This hotel needs a trouble shooter, it has the potential to be good but fails on so many aspects. I even had things on the bill from a dinner charge that i hadnt had they were removed quickly and any charges for the terrible lunch were also taken off, which was decent of them, but I won't be comming back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Issued key to someone else's room - at night!!
Having pre-paid for a double room I checked in just after midnight and was given a key to room 228. Upon entering the room and turning on the light I was shocked to find two men in bed. I apologised for the hotels error and returned to the reception where the nonchalant employee said his system showed the room empty and after a considerable delay issued me a key to room 117 - I assumed the hotel to be full and my room to have been resold. Room 117 turned out to be a twin bedded disabled room, but I had no choice other than to use it. When I complained again in the morning the duty manager showed little concern and changed the room to a double for the following night. When I indicated my concern at the issue of a key to an occupied room he passed it off as a mistake with little concern, despite my suggesting that a major incident may have resulted had I entered a room occupied by a female guest. Both my safety and that of the guests had been put at risk, not to mention the embarrassment and the hotel just didn't care! Lock and bar your door if you stay in this hotel or you may end up with unexpected bed mates in the middle of the night – you’ve been warned!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adjacent to main Swindon by-pass- some road noise

2/10 Terrible

Richard, Thornton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madison Hotel, Swindon
THIS IS WITHOUT DOUBT THE MOST DISGUSTING, FILTHY HOTEL I'VE EVERY STAYED AT. I didn't try the food based on the fact that if a bedroom is covered in dust, cobwebs, moths and dirt the kitchen isn't going to be any better. AVOID AT ALL COST

4/10 Poor

Hubby and Wifey

Liked: Staff & service
Disliked: Room comfort
Swindon Stay
Overall the hotel was pleasent, I was there for a conference so I didn't spend much time in the room, but the time I was there, I didn't have a microwave or fridge or any other ameneties. The continental breakfast was fabulous though! They had the most amazing sausage and perfect eggs.

2/10 Terrible

ulla, køge

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Tormod, Stathelle

Liked: Cleanliness, staff & service, room comfort
Flott billig hotell
Madison var er bra hotell med fantastiske medarbeidere, servicen var upåklagelig . De hadde et godt kjøkken både til frokos og middag vi spiste ikke Lunch der. Wifi fungerte bra Anbefales