Lobby

Reviews of Baymont by Wyndham Newark at University of Delaware

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 317 out of 1000 reviews" "
Rating 8 - Good. 334 out of 1000 reviews" "
Rating 6 - Okay. 158 out of 1000 reviews" "
Rating 4 - Poor. 115 out of 1000 reviews" "
Rating 2 - Terrible. 76 out of 1000 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Natalie

Liked: Cleanliness, staff & service
My stay was okay. Front desk staff was great! Very friendly and knowledgeable using the hotel points. Thanks
Stayed 2 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello Natalie,Thank you for sharing your experience with us! We are delighted to hear that you found our front desk staff to be friendly and knowledgeable. We strive to provide exceptional service to all our guests and it's great to know we succeeded during your stay. We hope to welcome you back again soon.

10/10 Excellent

Esther

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Esther,We appreciate your feedback and are glad to hear you enjoyed your stay with us. Thank you for sharing your positive experience. We hope to welcome you back in the future for another pleasant visit.

8/10 Good

Prescena

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Prescena, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Kadian

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Kadian, We appreciate you choosing our hotel for your stay! If there are any details you wish to share about your experience, please reach out to us so we can ensure all concerns are addressed promptly.

10/10 Excellent

Shaylynn

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Manager on Mar 24, 2024
Hello Shaylynn,We are delighted to hear that you had a fantastic stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.

8/10 Good

David

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello David,We're delighted to hear you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk Agents are friendly and knowledgeable. House keeping staff awesome! Thanks
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Natalie,We appreciate your feedback on our friendly front desk agents and hardworking housekeeping staff. Our team takes pride in providing excellent service to all our guests. Should you have any further comments or concerns, please feel free to contact our management team directly.

10/10 Excellent

Mitchell W

Travelled with family
Nothing great about the hotel but it wasn’t terrible. Rooms are much smaller than I’m use to but was convenient to University of DE facilities.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Mitchell W,We appreciate your feedback on both the location and room size. It's good to hear our proximity to the university was convenient for you. Thank you for choosing to stay with us.

8/10 Good

James

Travelled with family, Business traveller
We were near laundry room and someone was doing laundry all night and talking on phone
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello James,We apologize for any inconvenience you experienced during your stay. Guest feedback is valuable to us, and we encourage you to reach out to management to discuss your concerns further. We appreciate your understanding and hope to welcome you back in the future.

10/10 Excellent

Daniel

Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Daniel,We are thrilled to hear that you had a wonderful stay with us! Looking forward to welcoming you back soon!

8/10 Good

Tarang

Affordable
Stayed 2 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Tarang, We're pleased to hear you found our hotel affordable. We strive to provide a value-packed experience for all our guests. If you have any further feedback or suggestions, please don't hesitate to share them with us. Happy travels!

10/10 Excellent

Denise

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Denise,We are thrilled to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Good

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Clean.
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Peter, We are pleased to hear you found value in your stay and appreciated our cleanliness. Your feedback is valuable to us as we strive to provide exceptional experiences for all our guests. We hope to welcome you back in the future.

8/10 Good

Tarang

Business traveller
Liked: Staff & service
Affordable
Stayed 2 nights in Feb 2024
Response from Manager on Feb 16, 2024
Hello Tarang,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found our rates to be affordable. We strive to provide value for our guests. If there's anything else we can assist you with, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ckean quiet and friendly staff
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Aaron,Thank you for your positive feedback regarding the cleanliness, quietness, and friendliness of our staff. We strive to maintain a pleasant and welcoming environment for all our guests. We appreciate your review and hope to welcome you back in the future.

10/10 Excellent

Tarang

Liked: Cleanliness, staff & service
Decent economic stay
Stayed 2 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Tarang,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found the value of your stay to be satisfactory. We strive to provide affordable accommodations without compromising on quality. We look forward to welcoming you back for another pleasant experience in the future.

8/10 Good

Ashley

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Ashley,Thank you for choosing our hotel for your recent stay. We hope you had a pleasant experience and enjoyed our facilities and services. If you have any feedback or suggestions for improvement, please don't hesitate to reach out to us directly. We value your input and look forward to serving you again in the future.

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Juan,Thank you for your feedback! We're glad to hear that you found our hotel clean and quiet. We strive to maintain a peaceful atmosphere for our guests to enjoy their stay. We appreciate your review and hope to welcome you back in the future.

10/10 Excellent

MarieRebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great. Place is quite and clean. I wish they have shower/tub.
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello MarieRebecca,Thank you for your kind words regarding our staff and the overall cleanliness of our establishment. We appreciate your feedback about the absence of a shower/tub option. We understand that different preferences and needs exist, and we value your input. We encourage you to reach out to management directly to further discuss any concerns you may have.

4/10 Poor

tanajah

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello tanajah, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to provide more details about your stay so we can address any concerns you may have. We value your input and would like the opportunity to make things right for you.

10/10 Excellent

Napoleon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Napoleon,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back soon!

6/10 Okay

Stephanie

Business traveller
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Stephanie, Thank you for choosing our hotel for your recent stay. We appreciate your rating and hope you had a pleasant experience overall. If you have any specific feedback or concerns that you would like to share, please feel free to reach out to us directly. We value your input and always strive to improve our services.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Tamara,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and we're thrilled to hear that you had a wonderful experience with us. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back again soon!

10/10 Excellent

Michelle, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Michelle,Thank you for your kind words about our friendly and helpful staff. We value their commitment to providing excellent service to our guests. Your feedback is greatly appreciated!

10/10 Excellent

Doreen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. Friendly front desk. Rooms and lobby are clean. Breakfast was good. The one bed was quite noisy w the crinkling of the mattress cover but otherwise a great stay.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 16, 2024
Hello Doreen,Thank you for your positive review! We appreciate your kind words about our friendly front desk, clean rooms, and lobby. We're glad to hear that you enjoyed our breakfast as well. We apologize for any inconvenience caused by the noise from the mattress cover and appreciate your understanding. We hope to welcome you back for another great stay in the future.

8/10 Good

Danette

Good for the money
Clogged toilet and waiting for someone to arrive for 2-3 days. Plunger provided was not a good one so it was of no use.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Danette,We apologize for any inconvenience you experienced with the clogged toilet during your stay. We strive to address maintenance requests promptly, however, there can sometimes be unforeseen delays. We appreciate your feedback regarding the plunger and will ensure that it is replaced. Thank you for bringing this to our attention.

8/10 Good

Raine

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Raine,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted to know that your experience with us was satisfactory. Should you have any additional feedback or suggestions, we encourage you to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jereline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here lots of times, everything is always good.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Jereline,Thank you for your continued loyalty and for sharing your positive experiences with us. We truly appreciate your kind words and are thrilled to have been your go-to choice for accommodation. We look forward to welcoming you back for many more memorable stays in the future.

8/10 Good

Urysha

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were professional yet friendly. Good stay, overall.
Response from Manager on Dec 31, 2023
Hello Urysha,Thank you for taking the time to share your positive experience with our front desk staff. We are delighted to hear that their professionalism and friendliness made your stay enjoyable. We appreciate your feedback and hope to welcome you back for another great experience in the future.

10/10 Excellent

Jereline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is good, rooms & bathrooms are good & clean!
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Jereline,Thank you for sharing your positive experience with us! We take pride in our clean and well-maintained rooms and bathrooms. We strive to provide a comfortable stay for all our guests. We hope to welcome you back in the future!

10/10 Excellent

KeMin

Business traveller
Liked: Cleanliness, staff & service, amenities
Great stay, will book again in the future
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello KeMin,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a great experience and that you are considering booking with us again in the future. We sincerely appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

Jereline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, I had no issues at all!
Stayed 1 night in Dec 2023
Response from Manager on Dec 27, 2023
Hello Jereline,We're thrilled to hear that you had a great stay with us! Thank you for choosing our hotel and taking the time to share your positive experience. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Jereline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property & customer service is great!
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Jereline,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. It's always our goal to provide excellent customer service and we're glad to know that we delivered. We hope to have the opportunity to welcome you back in the future for another great experience.

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room cleanliness
Rooms were not clean
Stayed 1 night in Sep 2023
Response from Manager on Dec 23, 2023
Hello Richard, Thank you for sharing your feedback regarding the cleanliness of your room. We take these concerns seriously and apologize for any inconvenience caused. Our housekeeping team has been notified and will address this matter to ensure a higher standard of cleanliness going forward. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 Excellent

Danielle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay! The hotel is clean with a great Breakfast! The Front desk stsff were awesome! They are always there to help! I definitively would come back!
Stayed 2 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Danielle,Thank you for your review! We're delighted to hear that you had an excellent stay and enjoyed our clean hotel and great breakfast. Our front desk staff is dedicated to providing excellent service, and we're glad they were able to assist you during your stay. We look forward to welcoming you back in the future!

10/10 Excellent

Doreen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great front desk staff. Fast easy checking. Room was clean and bed was comfy. Had everything I needed for my stay. Coffee maker, fridge, microwave, etc.
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Doreen,Thank you for your positive feedback! We're glad to hear that our front desk staff provided excellent service and that your check-in process was quick and easy. It's great to know that your room was clean and the bed was comfortable. We strive to provide all necessary amenities including a coffee maker, fridge, and microwave. We appreciate your kind words and hope to welcome you back in the future.

6/10 Okay

Lauren

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Response from Manager on Feb 8, 2024
Hello Lauren, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, we encourage you to reach out to us directly. We value our guests' opinions and would like to address any issues you may have encountered. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Jereline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was pleasant!
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Jereline,Thank you for sharing your positive experience with us! We are delighted to hear that your stay was pleasant. It was our pleasure to have you as our guest, and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jereline

Stayed 1 night in Dec 2023
Response from Manager on Jan 5, 2024
Hello Jereline,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If there's anything else we can do for you in the future, please don't hesitate to reach out. We hope to have the opportunity to welcome you back soon!

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Christopher,We are thrilled to hear that you had such a fantastic experience during your stay with us! Your positive rating is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Jereline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms & bathrooms!
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Jereline,Thank you for your positive feedback on our clean rooms and bathrooms. We strive to maintain a high standard of cleanliness to ensure our guests have a comfortable stay. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Jereline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always have a good stay at this hotel. The customer service is great too!
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Jereline,Thank you for your kind words and continued loyalty to our hotel. We greatly appreciate your positive feedback on our customer service. We strive to provide exceptional experiences for all our guests and it's always rewarding to know when we have succeeded. We look forward to welcoming you back on your next visit to the area.

10/10 Excellent

Jereline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, no issues.
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Jereline,Thank you for your positive feedback! We appreciate your kind words and are delighted to hear that you had a great stay with us. We strive to provide a smooth experience for our guests, and we are thrilled that we succeeded with you. If you have any future travel plans, we would be more than happy to welcome you back to our hotel.

10/10 Excellent

Pham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and smell good. Good price!
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Pham,We're thrilled to hear that you found our hotel clean and pleasant-smelling at a good price! We strive to offer a comfortable and affordable experience for all of our guests. We look forward to welcoming you back in the future.

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk was very Nice, check in was quick & easy Housekeeping was very generous, it was overall clean
Stayed 2 nights in Dec 2023
Response from Manager on Dec 7, 2023
Hello Patricia,Thank you for taking the time to share your positive experience with our front desk and housekeeping team. We appreciate your feedback and are happy to hear that your check-in was quick and easy, and that the housekeeping service was generous and kept the hotel clean. It's our goal to provide excellent service to all our guests. We hope to welcome you back in the future.

10/10 Excellent

Jereline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean & smells great too.
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Jereline,Thank you for your positive feedback! We pride ourselves on maintaining cleanliness and ensuring a pleasant atmosphere for our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jereline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, breakfast was a bonus!
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Jereline,Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us and that you found our breakfast to be a pleasant surprise. We strive to provide a positive experience for all our guests and we're glad that we exceeded your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a one night stay, but it was exactly what I needed - clean, professional and affordable.
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Dan,Thank you for choosing our hotel for your recent visit. We're delighted to hear that you had a satisfactory stay with us and found our accommodations to be clean, professional, and affordable. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jereline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great, customer service is great! I’ve stayed here plenty of times & never had an issue with anything!!! 5⭐️’s for me!
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Jereline,Thank you so much for your kind words and continued loyalty to our property! We truly appreciate your positive feedback and are thrilled to hear that you have always had a great experience with us. We strive to provide excellent customer service, and your satisfaction is our top priority. We look forward to welcoming you back for many more enjoyable stays in the future.

10/10 Excellent

Jereline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel…great customer service!!!
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Jereline,Thank you for your fantastic feedback! We're thrilled to know that you enjoyed your stay with us and that our customer service exceeded your expectations. We always strive to provide excellent service to all our guests. We appreciate your kind words and hope to welcome you back again in the future.