We got into the room notice that there is a water bottle half full on the couch, fly dead in the bath tub, tooth floss at the corner of the wall. Went to take shower notice the conditioner bottle is empty. We had a family emergecy to leave the hotel 1 day earlier, hotels.côm told us to talk to receptionist which we did 24 hours before the hotel receptionist said they have no authorization to refund the last day and the manager will be calling us on Tuesday, no one called us, we called today the receptionist told us they can’t process the refund due to the policy, we requested to talk to the manager, the receptionist said I can transfer you but don’t think she is willing to talk to you but I’ll transfer you anyhow, I left a message for the manager and not even a courtesy call to acknowledge that she has received the call. Do not waste your money staying in this hotel, there are so many other nice hotels clean rooms with a great customer service.